Rigo is Very helpful and friendly. Professional and great communication. I know I will be very…read morehappy with this company

I rented one of the smaller units in this facility to help with overflow at home from Nov. 2021 to…read moreMay 2023. We live in house with serious storage needs and required just a little help until we could build shelves and a shed. The staff was courteous, polite, professional, and helpful. They gave me thorough tour of all the available options. There were no surprises: they explained that the units were externally facing and not self-enclosed, so they advised expecting some desert dust to get in periodically. We were fine -- I covered everything with tarps, garbage bags, or just left it uncovered for things we could brush off. I've seen the other review about infestations but found no invasive desert species in my unit. My stuff was dusty but fine. I was impressed by the security as well. As we prepared to clear out our unit, I forgot to replace the lock on the door. I was called promptly after the evening security check to confirm the status. Since I had emptied the unit that day and was paid up, the agent quickly and efficiently canceled the theft report, closed up my contract, and ceased my automatic billing to avoid mischarging. Basically, it was straightforward and professional. They were straight with me about what to expect and I feel like I got my money's worth. If we're ever in a jam like that again for space, I would rent from them again.

This team has been fantastic. Seamless rental and set up. They were patient with me as I was…read morebooking/moving the RV locally, but I was out of state. Definitely recommend!

Awesome facility! clean & safe. RV wash and air included at the gate so your rig is ready to go…read morebefore you leave the gate. Great value!

Very convenient location in Tucson, AZ. Secure, clean, and well managed. India and Delicia are…read moreamazing and I highly recommend storing here.

Multiple price increases in a very short period of time. I don't really have that much to add other…read morethan that. Will look for more affordable storage locations ASAP.

I called on the phone and the guy I spoke to was awesome, I should've asked for his name but he…read morehelped me get a locker and helped with all the forms and made the process really easy for me. The facility is super easy to access and the spaces are clean and make me feel safe about where I'm putting my belongings. I totally recommend the place to anyone looking to store their stuff

From the owner: self storage packing supplies boxes one dollar second month air cooled units fire sprinklers in…read moreall units locks and supplies

We started with Mike helping us to manage our storage needs. Due to Mike's retirement, we are…read morefortunate to have Elena managing Thornydale Self Storage. the location is great, storage is clean and secure. and cost is reasonable. if you want great customer service, contact the Manager, Elena.

While the prices there are pretty low, the onsite manager is a jerk to put it nicely. He will talk…read moredown to you or be sarcastic with his answers and he got super happy when he had to tack on a late fee, which he failed to call out prior to running my payment. If I could get another facility at the price I am paying here I would move in an instant. Until then I will try my best to avoid interactions with them until I am able to empty my storage units.

Michael was awesome, very helpful! Any question we had he was able to answer. The facility is also…read morevery clean and accessible.

I'd give it a 5 star considering I was in one for twice the price and it was a hot box set out the…read moresun rat and bug infested full of sand and dirt. You could rent a truck or a trailer there. Nothing ever worked gate very seldom worked. So I'm gonna give him a 5 plus you can't go wrong places immaculate staff is great. But if you want to go back to the dust in the heat and the bugs and stuff and it's not a place for you doing a great job Carlos.

We rented an Rv space from Northwest RV & Self Storage for almost six years. It is a great place…read more All of the office managers we have worked with were wonderful, especially Ashley who is the manager now. She is very sweet and kind and helpful in any way she can. The place is always clean and we never had any problems there.

Recently my belongings were brought to a unit at Northwest RV and Storage and I could not be more…read morepleased with my experience there. The customer service was amazing. The manager was very cheerful and helpful, as well as efficient and professional. She walked the property with the truck driver who was delivering my goods and helped him decide the path to use when entering, whether to rent a smaller truck, and so forth. She was very patient with my misplacing my lock keys and she gave me an excellent suggestion for keeping as little dust as possible out of my unit. The security features were discussed and I feel that my things will be quite safe. I am very pleased that I chose this company to store my belongings and would recommend it to anyone needing storage.

Rude people are showing their true selves these days and using Covid as an excuse. I walked into…read morethis location last week and as I opened the door I was told "you'll need to wait outside". No greeting. No welcome. No sign on the door. Just a rude woman who lost my business that day. If you're helping another customer and your office is smaller than my bathroom then put a sign on the door or get off your ass and greet people when you see them pull into the parking lot. I left immediately after being barked at. I drove over to NATIONAL SELF STORAGE and had the most pleasant experience with wonderful customer service. So pleased to have rented an incredible 20' x 10' storage unit from NATIONAL SELF STORAGE on Thornydale and Tangerine.

Have had the unit for over a year. I came over from a competing storage facility and haven't been…read moremore pleased. Overall Great staff, very helpful. All storage isn't created equal

Let me start by saying Telisa is absolutely incredible. If every storage facility had someone like…read moreher running it, they would all be five-star operations. She is professional, kind, responsive, and always willing to go the extra mile. Even the facility smells amazing thanks to her attention to detail--seriously, when have you ever walked into a storage place and thought, "Wow, that smells good?" I had an issue with one of the units due to an act of God, and Telisa helped me resolve it immediately with no runaround. She always followed through, always cared, and always tried to help, even when her hands were tied. Now to Extra Space corporate: you have some serious explaining to do. I originally signed up online for a $150 per month special that was advertised as a yearly rate. Just a few months in, I received a notice that my rate was increasing. That "12-month rate" was nothing more than a bait and switch. Thankfully, Telisa advocated on my behalf and got it honored--because that is just who she is. But after that first year, the price hikes became nonstop. It felt like every few months I had to call to fight another increase. Telisa did what she could, but corporate's hands-off, profit-over-people approach made it clear that loyal customers were not your priority. Truthfully, I would not have stayed as long as I did if it were not for Telisa. She deserves a raise, recognition, and a better company supporting her. If you are reading this as a potential customer, go see Telisa. If you are reading this at corporate, be better. You are lucky to have her. Thank you again, Telisa. You are the heart of that place!

This was the third time storing At this facility. All very…read moregood experiences . Thanks for all of your help and usage of your facility !