Topher is INCREDIBLE! His knowledge and attentiveness to customers needs is astonishing! Thank you…read morefor your help and support in my time of need!

Much to our dismay, we move often and have been well taken care of by each and every member of the…read morestaff at the Ina road location. They're reasonably priced and attentive and when we've run later then expected, they've worked with us each time. SUPER HAPPY with our choice using the Ina Rd. UHaul services! The guys there ROCK!!

I called on the phone and the guy I spoke to was awesome, I should've asked for his name but he…read morehelped me get a locker and helped with all the forms and made the process really easy for me. The facility is super easy to access and the spaces are clean and make me feel safe about where I'm putting my belongings. I totally recommend the place to anyone looking to store their stuff

From the owner: self storage packing supplies boxes one dollar second month air cooled units fire sprinklers in…read moreall units locks and supplies

We recently moved and used this location to get all of our packing supplies and boxes. Because we…read morearen't great at planning a move, we made MANY trips to the location. They were very helpful, and friendly, they actually made buying another box fun!! Special thanks to Kyle for his sense of humor and smiling face! I also observed them treating other customers with the same great attitude. I would definitely recommend them!

I came to rent a pickup truck, last minute without a reservation. That was no problem, as they had…read moreplenty of availability. The manager Kyle was friendly, informative, and quick to help. The truck was clean and brand new. I can't speak for the experience of renting storage space here, but I had no issues with renting a truck and I would definitely recommend this location for last minute pickup truck rentals.

My review is based on getting fuel and a soda. Clerk was very nice, and the store was clean. I…read moreonly run Chevron fuel in my tank, and the prices were good. Would stop again!

Do not rent from this U-Haul. They are totally unethical. They are rude and horrible to deal…read more You cannot make an on-line reservation without downloading their phone app. There app does not work well. I was unable to add my photo ID. When I went to pick up the truck I was told the only way I could get it was to check in on their app. The woman that was helping me was very rude and acted put out. She sent me a link to my cell and told me to complete my reservation. I was still unable to take photos of my ID. She grudgingly entered it manually on her system and took pictures of my driver's license which on second thought I shouldn't have let her. She practically threw the keys at me. She didn't give me any instructions (such as "bring it back full", "note the mileage" etc. She didn't even tell me where it was located. I figured it out because it was the only pick-up truck in the lot. The truck was not clean inside. The truck had less than a quarter of a tank of gas (which is weird because the location was a Chevron station). The key was very unusual. It had a small orange plastic square on the one end of the fob. The ignition slot was smaller than the orange square. So I went back to the office and asked how you started the truck. She rudely said, "Don't you know how to drive?" I held up the fob and said I don't know what to do with this. She snapped "Stick it in the hole". I returned the truck about 2 hrs. later. I had driven 19 miles. The "lovely" salesperson took the key without saying anything. She didn't ask for the odometer reading, whether I put gas in it, nothing. I received an email with my receipt. My rental was supposed to be $19.99 plus taxes and mileage fee of .69 a mile. My total was $158.53. The mileage was listed as 80 miles. I was charged $30 dollars for a fuel service fee and $17.25 for 3 gallons of gas. There is no place in Tucson that has gas over $5.00. I called when I received the receipt and the salesperson hung up on me. I don't know what is going on with U-Haul, but I will never use them again to rent a truck.

U-Haul renters BEWARE!!!! This location is so shady! I have used various U-Haul locations in Tucson…read moreand Phoenix and never had a single problem with any of them EXCEPT for this location. We had to rent 2 different trucks and used this location as the drop off for both on separate days. On the first drop off, a young man did a quick inspection of the truck, notated the gas and mileage levels and said we were good to go. For the second drop off just 4 days later, an older woman (presumably the co-owner) was the only one working and wouldn't even leave the counter. She asked us "Is everything good?" We answered there were no issues and she just thanked us and that was it. I noticed 2 mysterious credit card charges posted to the card used to pay for the rentals charged by this U-Haul location on the very days that we returned the trucks. The charges were not disclosed to us and absolutely unnecessary! My husband had purchased the truck insurance and pumped a little more gas in the tank than the level we received, neither of which were full tanks. The total of both came to $104. We are assuming we were charged to refuel the trucks. My husband went back to this location to challenge these false credit card charges but the owners weren't there. He was told the name of the woman who "helped" us is Darshan and one of the owners. My husband told the cashier what happened and he agreed it wasn't cool but obviously couldn't do anything about it. We emailed U-Haul and they agreed to refund us for these FALSE credit card charges. After this whole mess, we looked at the other Yelp reviews and Google reviews as well. Looks like we weren't the only ones to have to dispute Darshan's shady practice of fraudulent credit card charges! Completely unethical! I am so ticked off about this that I swear I will never ever give them a shred of business again. I hope this review is useful to others. U-Haul should pull the plug on this one.

I came to this location after the lazy employees at the Ina location didn't show up to work. The…read morewoman at the desk was completely incompetent. I had to tell her half a dozen times that it was a one way move (I even made an online reservation). She kept asking for my information and credit card. She swiped it at least 4 times. After twenty minutes, she finally got me a truck. She reserved me a round trip, not a one way and told me that she already ran my card. She said that I would have to call customer service in order to change my drop off location. It was the typical terrible service I have come to expect from Uhaul.

I needed to empty a storage unit in Tucson and move the contents to Texas. The options were towing…read morea huge container or renting a full size truck. We chose the 10 foot truck from Penske and were very glad we did. I met with Charles Castenada in the office on Monday afternoon and he explained the costs. The next morning we tried to comparison shop at a competitor but they didn't open until 9:30, so we went back to Penske. Charles got all the paperwork done quickly and made some helpful suggestions. He was so great to deal with and has an excellent understanding of customer service. I highly recommend him! As for the truck, I'm a 60+ female who has never driven anything that big. I confess to having a death grip on the steering wheel the entire 2-day trip, but it was actually okay. The truck cab was clean and comfortable, it had cruise control and good heat/AC. The back had plenty of room for furniture, boxes and a kayak. It's scary to maneuver and I would only back it up with another person to guide me, but overall it handled extremely well. I would never want to drive it in a congested city street, but it managed I-10 and I-20 just fine. Thanks again Charles... you rock! and Penske gets a thumbs up, too.

From the owner: Save Up To 20% When You Reserve Online Today!read more

We made a reservation for a pickup truck to use for the day. When we arrived the person at the…read morecounter was very helpful and courteous. Returning the truck was a completely different matter, altogether. I parked the truck in the same place where I got it, then went inside to turn in the keys. The person at the counter asked me where I parked. I said spot "M" or whatever, this is when he shouted "We have security cameras and I can see exactly where you parked, and you did it wrong and you're supposed to drive all the way around the back, and there are signs telling you where to go! So next time do it right.". Don't worry there won't be a next time.

Absolutely the most unprofessional attendant i have ever encountered…read more Confrontational hyper aggressive. I think it could have been the owner. Definitely will be filling a complaint with U-Haul corporate. If i could give negative stars it would be minus 100. This business is a no go. Spend your money elsewhere. As they say a unsatisfied customer is the best way to lose bussiness