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    Thornydale Self Storage

    2.2 (6 reviews)

    Services - Thornydale Self Storage

    Truck rental

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    U-Haul Chevron on Magee

    U-Haul Chevron on Magee

    (2 reviews)

    My review is based on getting fuel and a soda. Clerk was very nice, and the store was clean. I…read moreonly run Chevron fuel in my tank, and the prices were good. Would stop again!

    Do not rent from this U-Haul. They are totally unethical. They are rude and horrible to deal…read more You cannot make an on-line reservation without downloading their phone app. There app does not work well. I was unable to add my photo ID. When I went to pick up the truck I was told the only way I could get it was to check in on their app. The woman that was helping me was very rude and acted put out. She sent me a link to my cell and told me to complete my reservation. I was still unable to take photos of my ID. She grudgingly entered it manually on her system and took pictures of my driver's license which on second thought I shouldn't have let her. She practically threw the keys at me. She didn't give me any instructions (such as "bring it back full", "note the mileage" etc. She didn't even tell me where it was located. I figured it out because it was the only pick-up truck in the lot. The truck was not clean inside. The truck had less than a quarter of a tank of gas (which is weird because the location was a Chevron station). The key was very unusual. It had a small orange plastic square on the one end of the fob. The ignition slot was smaller than the orange square. So I went back to the office and asked how you started the truck. She rudely said, "Don't you know how to drive?" I held up the fob and said I don't know what to do with this. She snapped "Stick it in the hole". I returned the truck about 2 hrs. later. I had driven 19 miles. The "lovely" salesperson took the key without saying anything. She didn't ask for the odometer reading, whether I put gas in it, nothing. I received an email with my receipt. My rental was supposed to be $19.99 plus taxes and mileage fee of .69 a mile. My total was $158.53. The mileage was listed as 80 miles. I was charged $30 dollars for a fuel service fee and $17.25 for 3 gallons of gas. There is no place in Tucson that has gas over $5.00. I called when I received the receipt and the salesperson hung up on me. I don't know what is going on with U-Haul, but I will never use them again to rent a truck.

    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    (3 reviews)

    U-Haul renters BEWARE!!!! This location is so shady! I have used various U-Haul locations in Tucson…read moreand Phoenix and never had a single problem with any of them EXCEPT for this location. We had to rent 2 different trucks and used this location as the drop off for both on separate days. On the first drop off, a young man did a quick inspection of the truck, notated the gas and mileage levels and said we were good to go. For the second drop off just 4 days later, an older woman (presumably the co-owner) was the only one working and wouldn't even leave the counter. She asked us "Is everything good?" We answered there were no issues and she just thanked us and that was it. I noticed 2 mysterious credit card charges posted to the card used to pay for the rentals charged by this U-Haul location on the very days that we returned the trucks. The charges were not disclosed to us and absolutely unnecessary! My husband had purchased the truck insurance and pumped a little more gas in the tank than the level we received, neither of which were full tanks. The total of both came to $104. We are assuming we were charged to refuel the trucks. My husband went back to this location to challenge these false credit card charges but the owners weren't there. He was told the name of the woman who "helped" us is Darshan and one of the owners. My husband told the cashier what happened and he agreed it wasn't cool but obviously couldn't do anything about it. We emailed U-Haul and they agreed to refund us for these FALSE credit card charges. After this whole mess, we looked at the other Yelp reviews and Google reviews as well. Looks like we weren't the only ones to have to dispute Darshan's shady practice of fraudulent credit card charges! Completely unethical! I am so ticked off about this that I swear I will never ever give them a shred of business again. I hope this review is useful to others. U-Haul should pull the plug on this one.

    I came to this location after the lazy employees at the Ina location didn't show up to work. The…read morewoman at the desk was completely incompetent. I had to tell her half a dozen times that it was a one way move (I even made an online reservation). She kept asking for my information and credit card. She swiped it at least 4 times. After twenty minutes, she finally got me a truck. She reserved me a round trip, not a one way and told me that she already ran my card. She said that I would have to call customer service in order to change my drop off location. It was the typical terrible service I have come to expect from Uhaul.

    Thornydale Self Storage - truck_rental - Updated May 2026

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