Do not rent from this U-Haul. They are totally unethical. They are rude and horrible to deal.
You cannot make an on-line reservation without downloading their phone app. There app does not work well. I was unable to add my photo ID. When I went to pick up the truck I was told the only way I could get it was to check in on their app. The woman that was helping me was very rude and acted put out. She sent me a link to my cell and told me to complete my reservation. I was still unable to take photos of my ID. She grudgingly entered it manually on her system and took pictures of my driver's license which on second thought I shouldn't have let her. She practically threw the keys at me. She didn't give me any instructions (such as "bring it back full",
"note the mileage" etc. She didn't even tell me where it was located. I figured it out because it was the only pick-up truck in the lot. The truck was not clean inside. The truck had less than a quarter of a tank of gas (which is weird because the location was a Chevron station). The key was very unusual. It had a small orange plastic square on the one end of the fob. The ignition slot was smaller than the orange square. So I went back to the office and asked how you started the truck. She rudely said, "Don't you know how to drive?" I held up the fob and said I don't know what to do with this. She snapped "Stick it in the hole".
I returned the truck about 2 hrs. later. I had driven 19 miles. The "lovely" salesperson took the key without saying anything. She didn't ask for the odometer reading, whether I put gas in it, nothing. I received an email with my receipt. My rental was supposed to be $19.99 plus taxes and mileage fee of .69 a mile. My total was $158.53. The mileage was listed as 80 miles. I was charged $30 dollars for a fuel service fee and $17.25 for 3 gallons of gas. There is no place in Tucson that has gas over $5.00.
I called when I received the receipt and the salesperson hung up on me. I don't know what is going on with U-Haul, but I will never use them again to rent a truck. read more