Just had my 30-year old Sanyo split AC replaced with a Mitsubishi from The AC Shoppe. Called…read moreMonday afternoon, and Kua came out first thing next morning to look at the set-up. By Thursday morning, my new Mitsubishi was up and running! It was supposedly going to be done in December or January but apparently, they had a last minute cancellation (after going to the site) so I guess since they had a whole crew with no job, I was moved up!! Alex and crew came by within an hour of a call from owner Neil. They took down and took away the old unit, and quickly installed the new one using the existing hole and drain. It is offset from center because the new unit is narrower, but it was either that or drill a new hole in the wall. Afterwards, they cleaned up nicely and helped put my furniture back! Very happy with the result! I know the warranty is for 12 years, but my Sanyo lasted 30, so I'm hoping for the same luck with better maintenance on my part. As for Neil and some of the negative comments here, I think people misinterpret his straight-forward talk as rude. I personally like it if someone just tells me straight and not beat around the bush! To me, he was very friendly and helpful. Not sure if he remembers, but the AC Shoppe installed my old Sanyo 30 years ago because they happened to be next door to where my wife worked. Great service then, great service now!

First time had Split AC install, I love it soo much . so quiet n fast to cool the room, I live in…read morevillage park, n the way this houses were build. the natural air was not coming in properly : we had two units install then had two window units replaced: I wanted all rooms to have split AC , but the cost was too high, thank you Neil,(owner ), Kua ( estimator) but mostly to the workers Alex, Zion, Julian very knowledgeable, polite , non stop work not even to take a break: we had ask questions n they know their product, even going further to give suggestions , much mahalos n yes I will recommend this company,

Thank you Neil and team for replacing my ac units!! What a great upgrade for my condo. ***Neil…read morewas very efficient in scheduling this installation during the middle of summer and the job was completed quickly!!

Mixed bag. Excellent actual servicing (5/5), terrible experience trying to schedule appointments…read more(2/5). Our Fujitsu Split Air units are old, and purchased from Aire Conditioner Shoppe so we continue to go to them for repairs even though the warranty expired several years ago because we liked the service technicians in the past. It's always a challenging event to schedule an appointment because the owner (Neal?) takes all the calls himself and he's frequently (always?) rushed and busy. He can be very brusque and a bit rude... Same thing this time. He actually asked if he could call me back since he had calls already on all his phone lines. I said ok. TIP - have your model numbers ready before you call, he won't look them up in his records. You may need the inside unit model numbers and serial numbers and/or the outside unit's depending on the problem. I, knowing nothing never seem to get it right ahead of time but after this last service call, I'll be ready for next time! He confirmed that he still had parts for our units even though they are old so he agreed to service them but he had a wait list two to six weeks out! Fortunately we were going to be traveling and could manage without the A/Cs for a few days so I said ok since I'm of the mindset that bringing in another company that I know nothing about may cost me more and I don't know if another company that I can trust. (But what do I know?) Also, this was the first time he was back logged so much. In the past we'd be serviced within a few days to a week from when I called. (But I think this is more the trend now with many companies I'd all kinds.) He called back a day after we returned from our trip saying he could send someone the next day and of course we said ok. We had a new technician who was just as nice as the old crew was. He was able to fix the units quickly since it was a simple problem ; thermostats). We asked if he had any idea how long our old units would last and of course he couldn't give an estimate (understandable). He said they could have problems again soon or even keep going a few years. We asked if we would get a discount if we replaced our units and were told that yes, Neal would give a discount to repeat customers. Two weeks ago (the six week mark from our initial call) I had a VM from Neal, he didn't seem to realize he'd already gotten our units fixed and was asking (hesitantly) if we still needed our units serviced. Or maybe he wasn't sure if the job was done so was following up to be sure? I did appreciate the follow up even though it wasn't needed.

Ricky, Chalsie, and the entire team provided truly exceptional service. We live in a high-rise with…read morea very specific A/C system that was ready for an upgrade, and they took the time to understand all of the unique requirements. They worked closely with us to ensure we ended up with a system that is not only extremely quiet, but also looks brand new. Their attention to detail and clear communication made a potentially very stressful project feel completely manageable. We are incredibly grateful for the extra care they provided from start to finish--they truly took the stress out of the entire process. Highly recommend this team for their professionalism, expertise, and outstanding customer service.

Exceptional Service for maintenance and service! The Team works well and takes time to ensure your…read morehome is protected and respected. Our yearly cleaning was overdue and was remarkable when completed. Both units are once again operating like new with cold, cold air conditioning. Pricing is very fair and competitive.

Aloha! I'm not very familiar with split units and off market brands. A&E IS AWESOME! They knew…read moreexactly what to do & there scheduling was prompt. We will always use A&E for all our air conditioning systems. Great Job. The frontal leak is fixed.

A&E Air Conditioning is awesome! Paula coordinated our estimate so quickly and an install…read moreappointment was made within days! Aaron and Sheldon who did our installation were excellent! Very professional and they did really nice work. We had three old wall (window) units taken out and three new ones put in. The Friedrich units are great and the larger living room unit is so quiet and cools the apartment so fast. Aaron and Sheldon installed new frames and even painted the outdoor trim for us! They were super friendly and efficient! Aaron advised that we can contact them for cleaning maintenance on the units and that was great to hear. Thank you A&E! The new units are perfect for these hot summer days!

These guys are honest and the best, period. I had another company come previously and their…read moreexperienced-veteran looking guy couldn't catch the problem or maybe he wanted me to continue to call him back so he can soak me up. But anyways, two young guys from AC Concepts came, found and fixed a leaking problem and did an excellent job. To this day, my ac still smells so good. Well done! Mahalo!!! \m/

Merrill and his team are AWESOME. Couple years ago, AC…read moreConcepts installed four split units in our office. There quote was 30% less than any of their competitors. They did a great job and continue to support us with all our needs.

We had a great experience with Three Little Birds. From the start, Michelle was prompt,…read moreprofessional, and easy to work with when scheduling our dryer vent cleaning for our townhouse. Lee and Noah were efficient and thorough, making sure the entire vent system, from the dryer unit to the exterior exit, was completely cleaned. They were also friendly and knowledgeable, which made the whole process even better. Great prices and excellent quality! I would highly recommend them for future dryer vent cleaning and AC installation (their specialty) needs!

Lee, my technician, provided customer service way beyond my expectations. I had a frustrating issue…read morewhere my AC would turn off spontaneously. I believe he came to investigate at least five times. He was truly determined to help me figure out what was causing the issue and never gave up on it until he found it. He kept trying different things to get to the bottom of it and always would respond to me at any part of the day and always encouraging me to reach out if any issues arose. Thank you Lee for your care and help, and I'm glad everything is working smoothly now!

Need to give a huge shot out again to Brian and his team…read more We had to get another 18,000 BTU LG window unit unfortunately, because ours started not to cool efficiently. Our understanding is was ether the refrigerant was low and possibility could be the compressor. So we decide to order another 18,000 btu again through the app. Next morning Brian called my wife first thing in the morning and asked when we wanted to pick up our unit, so professional and amazing guy. I picked up the unit and came home and swapped it out in 1/2 hour since the housing didn't need to be changed. The bottom line is we will not go anywhere elsewhere to get AC units just because how professional, courteous, knowledgeable, and caring Brian and his team are. Please don't hesitate to contact Brian. He has a great passion for his clients and business. We need more people like this Thank you Brain and Team!! Iron sharpens Iron!!

I have nothing but praise for Affordable Home AC. Brian was very responsive to my initial phone…read morecall asking for a replacement window AC. He came over to check the space and to see what was needed, suggesting the right size (BTU) for my condo unit and making sure the AC he carries will fit in the slot of my old one. He gave me an honest quote and then we scheduled. On installation day, Chris and Omar were very considerate. They did a great job in removing the old unit and installing the new one, caulking around the unit and putting a coat on the shell of the unit to prevent rusting. Brian followed up with a phone call to make sure everything went well. I would surely do business with them again!

Jordan, Randall and the rest of the team at Craig's Air Conditioning were absolutely respectful,…read morekind, they actual listened, on time, super clean, a great eye for detail and just most thoughtful contractor I have hired in countless years. I cannot say enough about how great my experience was with this company. Jordan, gosh, he just was on the spot with ever detail - even down to were we hung the remote holders. He spent real time reviewing our home's setup to recommend where the outside unit should be located. We were pleasantly surprised by his perfect design. Never a short cut anywhere! Plus factoring in that we are located down towards South Point, most contractors just flaked or were not willing to come to us. This company went the extra mile(s) literally and I/we am/are completely willing to give a reference and/or answer questions about Craig's Air Conditioning, Jordan and my experience with the installation of my AC units. Mahalo to Jordan, Randall and the whole team!!!

We have 7 AC systems with Craig's Air. We had worked with many other companies and by far he is the…read morevery best in Hawaii. Very knowledgeable and fair prices. Went above and beyond to have this large of a system installed on a weekend. Much appreciation for helping us have a functional office come Monday morning. I would recommend his company for any AC work. You will know right away how Akamai and genuine he is.