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A/C & Heating By Chris Hickok

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

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Best Heating & Cooling - New unit ...

Best Heating & Cooling

(9 reviews)

We purchased a 3 zoned unit that included 2 ductless wall units as well as a slim ducted unit about…read more5 months ago and, so far, couldn't be happier with the whole experience. Kirby came out to give us a quote. He took a look at are house, asked us what our goals and needs were, and made a few recommendations based on that. He gave us a few different options with different price points and described the pros and cons to each. I really couldn't believe how knowledgeable he was. We had gotten a quote from a different company and they were very basic in their description of what we were getting and how it would work. Kirby on the other hand did not hesitate to "bore you with the details" so to speak if that's what you wanted. It was very nice to really understand the units we were getting and it made me feel a lot more comfortable with the purchase. When you are spending that kind of money on something it is nice to know what you are paying for. I also never felt any sort of uncomfortable pressure to go with one option over another or purchase from Best. The whole experience (thankfully) lacked the "sales pitch" feel. The installation of our units took 2 days and there were 2-3 people working each day. They were very respectful of my house and what they were doing in there. They would always stop to ask for my thoughts before drilling into walls or placing units on the walls. They were very intentional about trying to hide vents in corners that you wouldn't see. It definitely felt like they were treating this installation as if they were doing it in their own home. They spent a good amount of time after installation to explain the units and how they worked. They even did a courtesy follow up check on us about 2 weeks later to make sure we were doing ok with it all. The Carrier units themselves seem great! We have not used another brand so cant compare to anything else but have been very happy with the Carrier so far.

Excellent customer service by phone and in person. When in need of assistance I am very glad I know…read morewhere to get quick and thorough help.

Roth Home - Roth celebrates 50 years of business!

Roth Home

(379 reviews)

We had the install! New Daikin side discharge AC along with Daikin 2 stage furnace - a complete…read moresystem installed from the ground up in a day, including tear down of our old units. Everyone in the crew was clean and neat in appearance and arrived right on time. They were coming and going throughout the day and there were a bunch of them, including Tony Lescanec and Jim Thomason, and they were all really great guys (I say "guys" because I saw no women on site). I'm the type that wants to know stuff and I asked a lot of questions. They were always courteous and friendly in answering everything I "needed" to know. After the install, they went over each piece with us, including the new fancy thermostat. The system is fantastic - it's so quiet - and it works great! I can't wait to see how it does during the upcoming HOT summer months. Btw, they left the area rather clean, save for a couple of pointy screws. Great work by the team from Roth Home. It was a bit more spendy than we had anticipated, but with their "free AC if you buy a furnace" promo and the lifetime parts and labor warranty, we were going with Roth!

Beware of Flat Rate Pricing There's a lot that can be said…read moreabout the service Roth Home offers, in terms of the timeliness and quality of their work. However, their flat rate pricing resulted in my wife and me paying $790.42 for an hour's worth of actual plumbing work for what turned out to be two simple tasks--removing and installing a new faucet in the kitchen sink and draining our hot water heater. Roth Home's initial price for the faucet repair was $878.24. They also drained the hot water heater while they were here. We did not ask questions about what was involved and how long it would take (our mistake). When we questioned the charges after the work was done, we were given a 10% senior discount. Later they said we weren't charged the usual fee of $336 to drain the hot water heater. According to them, we were "only" charged $790.42 and received a "savings" of $423.82. Our recommendation is to ask questions and proceed with caution. Document what you are told (and by whom) and how long any work takes.

A/C & Heating By Chris Hickok - hvac - Updated October 2026

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