ACE All Climate Engineering was fantastic to work with when my 47 yr old furnace died. Luckily I have a home warranty and with ACE's expertise and co-ordination I was approved a new furnace & heat pump which were quickly replaced with way more energy efficient units. I highly recommend ACE. Don't hesitate to call them if you're in the Salem, Oregon and surrounding areas. read more

ACE All Climate Engineering - Brand new Heat Pump - Heating & Air Conditioning/HVAC Near Me

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He's dreadful, his name is Mike and he sabotage my condenser unit well my husband and I were not looking. He punched in the decal, leaving a home. He removed eight screws he put back only for. He left the electric box cover up. He pretended he heard a hissing noise and he showed me a cap that did not belong to my unit saying that the refrigerant leaked out. He was sent to me - mandatorily, I did not ask for this vendor. He works with Fidel national home warranty - I was not informed the other vendors in the area. I had to have a second vendor come out - he opened another panel inside the garage unit, found a partial road sign stuck in there to literally slowdown refrigeration leak. I am speechless, dumbfounded, extremely disappointed that such flakes are employed. This vendor would not even recognize me the following day . He sounded drunk on the phone. My husband and I thought he was senile when he was diagnosing the system. He kept dropping his cell phone while he was trying to hold two wires together at at a time - apparently trying to measure electrical output, which he told me I had none -- but I do have 100% electrical output and the outdoor Carrier con unit is working just fine! Do not use this vendor unless you want to be sabotaged. Huge, enormous, very bad, horrible experience - you would do not want to repeat personal! read more

We're currently in the middle of getting our AC fixed and Mike, the owner, has been very unprofessional during our experience so far. Tyler, the other HVAC Tech was good, and I wish we were interacting with Tyler instead of Mike. Mike, got our appointments crossed and refuses to talk to me to schedule a new appointment. We were matched with this company via. our home warranty policy and are still in the middle of this effort and AC unit is still broken. I'll be looking to see if we can get a different company to work with us moving forward. read more

Absolutely horrendous experience working with Mike and his company. They came to my house via a home warranty contract and based on the reviews it sounds like this is their primary business pipeline. They basically broke my heat pump system that was in perfect working order other than that one of the motors was a little noisy. They burnt out several boards during the troubleshooting process, took apart the entire system, took away several parts and brackets and kept no record of how the system was disassembled. After months of going back and forth with the warranty company, we were informed that none of the correct replacement parts could be ordered and the system was unfixable. I consulted another HVAC company out of pocket and they were easily able to find the correct replacement parts but putting the system back together has been a nightmare because of the unprofessional state that this company left it in. I would strongly advise against using them even for simple issues but I am assuming this review means nothing to them since most people are getting matched with them through Fidelity. read more

The guys were great. Good communication, friendly service and fast!! Tyler and his boss were extremely easy to work with. They even had to take out a wall to get our old furnace out. They did it without complaint and restored it when they were done. I couldn't be more satisfied with them!! read more

ACE was just great - they were dispatched by my home warranty company (who could learn a thing or two about customer service from ACE) for what ultimately became a full furnace replacement, and at every step of the home warranty company's arduous process, ACE was there with speedy, helpful service turning an estimated 6+ week process into a 2 week process. This homeowner is super-grateful for their quick, honest and wonderful work. read more

ACE was GREAT! Mike was very quick. He was able to schedule a next day appointment, diagnosis the problem in less than an hour, order all the parts needed and have them installed in less than a week. I would use ACE before any other heating and cooling company from now on. Side note - I unfortunately started with NW Valley Mechanical, who is horrible with both customer service and diagnosis. I still would be without cooling if I had stayed with them. So GLAD I found ACE All Climate! read more

Mike was out and serviced our HVAC this morning. He arrived right on time. He was very polite and informative. He answered all my questions. He broke things down in such a way that I would understand what was going on with our HVAC. He very quickly was able to diagnosis our issue and repair it. He even looked at a couple of other things before he left. If (and when) our HVAC needs servicing, we will be calling ACE! read more

So we bought a house but hadn't moved in yet. One morning, I was going to wait for some workman or another and went to turn on the heat. Nothing. Thermostat is dead. Thankfully, I had gotten a warranty. Set up an appointment. The first place was awful but, on the second try, we were assigned to Ace All Climate. Mike came out the next day and worked with us and the warranty company to get a replacement thermostat. When it came in, he was out the same day to install it. I couldn't ask for better service. read more

Mike and his assistant Austin were life savers. I called my warranty company and they were going to schedule a repair for a week + away. I asked for sooner service as we were going into a cold snap (20-30). Mike was scheduled and I was told Wednesday. Mike phoned me on Friday and was able to come out on Saturday (well ahead of that Wed date!!). He quickly diagnosed the problem but needed to get the part and that had to wait til Monday. He came today and made 100% certain that the heater would fire up, shut off, etc. He found the thermostat in the house was also not functioning correctly and lucky for me he had a new one on the truck. These gentlemen were very work conscientious, cleaned up every single bit and snip of materials as if they were never here. I highly recommend them and appreciate their dedication in their field. Well done guys! read more

Replaced the fan on our HVAC, fixed that problem and now AC does not work. Service tech did not verify AC or heat before leaving.

Extremely quick response. Was recommended via my home warranty. My furnace was out and they were able to come out and fix it the next day. Replaced my furnace transformer and had heat up and running within 30 min. Thank you from me, my wife, and two lil kiddos! Much appreciated. read more

Unprofessional and incompetent in the extreme. I heartily discourage anyone from using this service. I confirmed a Friday appointment the night prior, as well as the morning of, and followed up with a voice mail when he no-showed. No response until hours later, when I was told I'd have to wait until Monday ... without heat. Did I mention the ice storm coming in this weekend? Run don't walk to another service! read more

Ace was dispatched by our warranty company to inspect our indoor air handler, and eventually replaced our indoor and outdoor units. During the course of this 'project', Ace was incredibly helpful, patient, communicative, and respectful. They did not hesitate to answer our questions or provide information. Additionally, all the work was done in a very timely and thorough manner, and we couldn't be happier! Many, many thanks to Patricia and Michael! read more

Very happy with this company. Same day service and was very efficient. Definitely recommend this company.

Saturday morning in December and it is 62 degrees in the house. Wife is not a happy camper. Called several other HVAC companies but could not get anyone to come out on the weekend. Called ACE and within two hours Mike was at our door. Twenty minutes later we had heat in the house. I am the curious type so Mike spent the time to explain our heating system to me. Really appreciated that. We could not be happier. Thank you so much ACE. read more

came and fixed my heat same day i called. i was freezing, now i am warm. thank you ace all climate read more