Having a commercial space, made up of four separate office areas, we needed a whole new heating & cooling system to replace the old inefficient one. In my search for HVAC providers I count myself fortunate in finding Valley View to have offered the best overall solution and a sincere interest in our need for high quality and timely work. Scott and Dave are the best! I will be recommending Valley View to anyone who seeks the best. read more

So, I hired them to do a "tune up" on my AC unit on 5/20/21. Long story short, my AC went out 6 weeks later. I called them to have them come back out and repair what needed to be repaired. It has been 2 1/2 weeks and zero return call. I ended up taking my business elsewhere. Please call people back, it doesn't have to be the same hour, but at least within 24-48 hrs. Also, we received an invoice but nothing itemized, no details to what was done or looked at. I thought that was weird. read more

I am so glad I called KAPS! After a power outage my furnace wouldn't turn back on, even though I tried everything I could think of. So I started looking at companies on Yelp. Called KAPS in the afternoon and they said they could have someone out at 4pm the NEXT DAY (which is today). I received a call about 2pm from Jordan, the service tech, saying he could come by early. He showed up a few minutes later and had the problem fixed within 30 minutes. I was also thoroughly impressed at how reasonable their fee was to come out. A huge THANK YOU to Jordan and the KAPS team! read more

Kaps was the only HVAC that responded to my service call. All other's were weeks away, I called and they came out the next day, especially when I said I was a senior. When they sent Jon A he was so professional and understanding to my unit needs. He even took the the time to explain how to use my thermostat since I was new at using this unit , I'm so happy I found this company for sure I will call back to service my unit when needed. Also I give thanks to the receptionist , sorry I don't remember your name but she had a pleasant voice and acknowledge my need for help. If I could I would give Kaps a 10 star for their service, Thank you LC read more

Valley View HVAC - Heating & Air Conditioning/HVAC Near Me - Salem, Oregon

Our original furnace (28 years) finally gave out thus the search for a high quality replacement. Since the AC was near as old, but still working, we decided to replace them both. We had four bids ranging from $13k to less than $7k-the lower bid was Kap's. So the price intrigued me, but didn't want to walk away with the "you get what you pay for" feeling. The research I did mostly said the equipment will all be good, but judge it on your installer. If the installation is poorly done, no system will work well. Working with Ken at Kap's was very good. He was very personable, and was committed to the integrity of the product he was installing and made sure it was done right. It took them one 12 hour day and another 8 hour day with 2 other guys to pull it off. They were easy to have at our home, and communicated fairly well with the process. We had one bad hiccup when they didn't come on the scheduled follow up date, since they were trying to squeeze the finish in between other jobs. They apologized and came back on a full they could commit to all being here to get the job done. After both work days they cleaned their work space well and left it like they found it. The furnace works great so far-will know more about the AC when it warms up. Overall, I would recommend Kap's highly for their integrity, friendliness, and mostly PRICE! read more

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Imagine being 7 months pregnant and out of nowhere, the AC unit in your house just went out. Yeah, that happened - Right when we were experiencing temperature of over 100 degrees. My husband has attempted everything to get the AC going, but after a few hours of going without AC, we have accepted the fact that this was not something we could fix on our own. I reached out to all the vendors I could find at the moment (at 11 PM), most of them, unsurprisingly, did not have any availability for another few weeks. Of course. But Kap's HVAC got back to us not only promptly, but they were able to come out to our house in less than 12 hours! It was such a great relief knowing that this problem was able to go away soon enough. Everything was taken care of as promised, I was able to come home from work the next day with AC restored in the house. Our technician was professional and got the job done efficiently. We (a very uncomfortable pregnant woman and her very stressed husband) are so thankful for Kap's HVAC's services and would definitely reach out again if we need help in the future! read more

We booked a system cleaning for our air ducts and dryer vent a couple of weeks ago. No one showed up and when we tried to call, no one answered the phone! When we finally reached them, the lady told us she could not find our appointment and they just stopped doing duct cleaning due to equipment issues! That is absolutely terrible because I could have scheduled another company if I knew this earlier! They even gave me a quote of $490 when I booked their service... sad. read more

I had a problem with my air conditioning that I called the installation company out to fix last year. The unit wasn't cooling my house properly, the technician then diagnosed it as low coolant, so he topped it off under warranty and called it a done deal. This year--same problem! I called Kap's, since my faith in the other company had been undermined by a recurring issue, and they also found my coolant to be low. Jon and Jerome took the time to be thorough with evaluating the system for leaks, replacing the valves that may have been causing issues, and re-charging the system with freon. So far, the system has held up under the hotter days, and if it still maintains its current level of coolant in a year, I'll be even more relieved I called Kap's. The only drawback was the cost--the service was more expensive than I was expecting, in part because my last repair was performed under warranty. I feel that the money was well-spent, however, because Jon and Jerome were thorough, communicative, and very clearly experts in their field. I would rather spend the money to do it right than have a cheaper repair leave me sweating through the summer. read more

I'm just want to said to everyone that kap's Hvac was amazing in all the way, the response, the great communication, amazing team work effort and the best job getting done by Jhon Asuncion and his coworker Jerome San man I'm really happy with the job they done , my respect for all you guys make this job possible . read more

Valley View HVAC - Minni Split inside the semi truck - Heating & Air Conditioning/HVAC Near Me - Salem, Oregon

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My tenant's heat went out in December and KAPS was the only company in the Portland Metro Area that was able to come out the next day after I had called 18 HVAC companies. The name of the technician they sent was Jerome and on top of being extremely friendly, he showed me exactly what he was doing. He was very knowledgeable and he showed me each step he took to diagnose the problem. He always showed up on time and even with multiple parts wrong with our system, got it back up and running again. 10/10 would recommend KAPS Heating to anyone. If you decide to go with them, ask for Jerome, he's the man. read more

After a heat wave hit us three weeks into owning our new home....and never having turned on the AC....we needed quick service. Kap's responded to my Yelp post quickly and were able to come that day - a Monday after a hot weekend to boot! Their tech, Jon A. was right on time...maybe even a bit early! He was able to quickly diagnose the issue, was quite friendly, was very patient with our crazy dog, and even gave me a couple tips. A very good experience. They worked with me on my schedule - as I had several meetings to navigate around. Were still able to make it out that day. The issue turned out to be a simple "new house" item....but not one I would have caught on my own. Diagnostic service was a bit expensive....but, hey....its fixed! I will be coming back....hopefully no time soon! read more

Great service company was responsive. Austin the service provider was professional and completed the job as expected for a reasonable price. Craig read more

The control board on our old Bryant furnace began failing to ignite the hot plate. KAP's HVAC responded near immediately and we were able to arrange a diagnostic the following day. Replacement board was $500ish and the troubleshooting another $130ish. I appreciated the engagement from the technician Jon, who explained what was happening and why to my complete satisfaction. With diagnosis in hand, he left his tools to go retrieve a new controller and came back an hour later, did the install, ran some checks. All good. Took payment by phone app. Great experience. read more

Very pleased with the service. Ended up buying a whole new furnace, but in the end it was the right decision - and I wouldn't have thought of it without the feedback and support of their technician. They treated my renters with respect and took care in installing (and correcting some problematic venting). I would recommend this company... oh and they were very responsive and communicative! Thank you very very much Kaps! read more

These guys took over KAPS HVAC who installed a furnace for me last year. The KAPS experience was a nightmare, but Scott at Valley View has been working to make it right. Even though the mess I was left with wasn't his fault. Need more stand-up guys like this. read more

They were quick to respond to our request for service and got us an appointment the next day. Ken was amazing! He easily diagnosed the problem and provided a great explanation of the problem and how it can be avoided in the future. He thoroughly explained our options and provided great recommendations. Plus, their diagnostic price was much cheaper than many of the other companies we reach out to, even for a weekend appointment! read more

I called Valley View because 107 reviews couldn't be wrong, right? Scott got us a next day appointment, (a Saturday even) and when his technician couldn't make it due to the birth of his twins, Scott came out himself and fixed our issue right away! You don't get that kind of prompt customer service from everyone. read more

My wife and I moved into a newly constructed home. Everything is new, but no A/C was included. Everything was plumbed for it, though. We've been talking about getting one installed in the spring, so when we got our tax refund back, we started the process of getting this project done. I had three different companies come by for an estimate after looking at reviews online. KAPS had the best price and high review scores. We went with them. I am so happy with the service we received from KAPS. Gary and Connor were great. A third person even showed up at the end to help finish up. They showed up when they said they would around 9 or so, which fell within the window they gave me. They were done by 3:30. I set up the equipment on my ecobee with a few button presses then set it to air. It kicked on and was pushing cool air into our home. I can't be completely sure it works until we can test it on a day when it's hotter outside than in, but I'm sure everything is good. Gary and Connor were friendly, curteuous, and professional. The third gentleman that showed up was also the same. I didn't catch his name. A+ would definitely recommend! read more

These guys are absolute heroes. They were on the roads helping everyone while a huge storm hit the area. Our technician, Austin, was honestly the best. This is definitely our go-to company. Scott, who set up our appointment, made us feel like family. As did Austin! You can't go wrong with Valley View HVAC. Loyal customers for life. read more

They don't provide any warranty of their work. On top of that they are very expensive compare to other businesses. They charge $147 to diagnose the problem For any repair work they charge $123 on top of repair charge. They were asking $375 to clean out door AC with water, cap replacement $250, blower replacement $850. They try to utilize peoples discomfort situation . read more

I've had these guys out twice now. The first time I was their last appt of the day on a Saturday. Due to traffic they arrived late but phoned ahead so I was well aware of their delay. They were scheduled to do a duct cleaning as well as my dryer vent and a general furnace service. They did a great job with the ducts and vent but ran out of time to do the furnace service without needing to rush thru it so they left and I rescheduled the service. The second time I believe I was the first appt on a Saturday (if memory serves). Again, they were running late due to traffic but phoned ahead so I wasn't overly annoyed. They were very thorough with their service and found a part that had failed. They were very competitively priced, professional, friendly and did a great job. I'd recommend them to anyone. read more

The owner is so unprofessional and I used them several times. He should never deal with customers because his totally unprofessional behavior and very money hungry. I will never recommend them again. Stay away! read more

Couldn't be happier with the service. Our AC unit(central) went out just in time for a serious heat spike. Went online and found Kaps. Got a same day appt that they came EARLY to. The repair fellow was polite, professional, and figured the problem down to one of two issues within 10min. Set to doing the easiest solution first and it was a winner. Explained how to avoid the problem in the future and advised me about the best times of year for future maintenance. Will absolutely be recommending and using this business for all our central air needs in the future. read more

Furnace draft inducer broke down during the recent cold spell and I wasn't sure what to do. Emailed Kap's early in the morning and they sent someone out to fix it within the day. Jon Asuncion and Kap's truly saved us from freezing - thank you so much! read more

It's hard to imagine any sort of heat wave in the middle of a 6 month rain/snow/hail stretch in Portland ... BUT we finally decided to invest in AC for our home because those days will come. I requested quotes on Yelp and Kap's was the first to respond along with the quickest estimate turnaround and availability to start work. They gave detailed options at various price points. Every person who came out were super professional, responsive and kind (Jon, Connor, Gary, John). They even brought in all of our packages when we were not home and locked up so it wouldn't get stolen. The work itself took 1.5 days and we now have AC and a Nest thermostat. They did all the work before requiring payment and their online payment system is so seamless. Will definitely recommend them to anyone looking for HVAC work! read more

I've been experiencing environmentally induced symptoms due to air being pulled from in between the floors by my air handler. Finding the source is difficult and finding an HVAC company that will assist with the problem is almost impossible. No routine visitors complain of symptoms but my kitty has had chronic rhinitis for years, he has sneezed so much that the floors must be mopped 3-4 days a week. He develops infections and sometimes sneezes out blood. Once I figured that the cause was from the old return ductwork I found a temporary way to reroute the airflow and his allergic reaction disappeared overnight. My symptoms improved greatly. The trouble lies with the return air ductwork which would have to be reconfigured. By blocking individual return lines I was able to identify the troublesome return line and come up with a permanent solution. I knew the problem, came up with a solution, and only needed a couple of hours of work done. The response from the HVAC firms that say they offer this service was unbelievably poor. One firm set an appointment two weeks out and then preceded to send reminders up until the appointed time. Two hours after the appointment was set their office called informing me they no longer offer that service. To make it clear I received a text the day before, two hours before, and at the time of the appointment confirming the estimator's arrival. Then two hours after the expected arrival time received a call canceling the appointment. "We no longer offer that service." The manager made the decision that morning. I'm sick, my cat is sick, I know the solution but they could not be bothered with such a small job. Darren from Kaps HVAC agreed to come to take a look. He agrees that the most likely source is the return duct I identified. He also lets me know that its such a small job that most firms will pass on it. Despite that, he agrees to do the job. It's a little tricky so he offers to do it himself when he can squeeze me in. He showed up on time, made quick work of the job, and was overall terrific to do business with. That was two weeks ago. My kitty looks great. My health is better. It was a very small job. It took some competent thinking. It took someone who's only motivation wasn't revenue. Kaps is my new go-to HVAC servicer. read more

I called because another hvac company gave me an estimate for a new thermostat and somehow broke my system. This guy was so nice, he took time out of his busy day to try to help me diagnose it over the phone via pictures. He was booked up, but still tried to help. One of a kind! Thank you for trying! read more

I have been relaxed with the yearly duct cleaning. I messaged a bunch of services looking for immediate availability. Kap's team reached out with a very reasonable quote for next day availability. The technician showed up during the time window. I got a text as soon as he started heading to my home. He was extremely courteous, pleasant, and thorough with the work he did. I can't stress how nice and kind the technician was. Every step he would show me his progress and let me know how much time he would need to finish up the work. Super professional. Paid via credit card and I will be using Kaps for all my HVAC cleaning needs going forward. read more

Jon was so wonderful! He called and arrived earlier than expected (yay!) and was so friendly. He explained the issue so I could understand and he was efficient and quiet while he worked. He was able to fix the furnace and have it working again within an hour - no need to order parts or come back later. I will absolutely call Kap's again in the future as we have had two great experiences with different technicians in the past 6 months! read more

This company was super on top of it and all of their employees were FANTASTIC!, trustworthy, personable, reliable and dependable!!!

I switched HVAC repair companies to Kap's and was glad I did. The technician was great and worked for 2 days to get to the bottom of several issues with my forced air furnace working. They didn't charge for labor on day 2. Will definitely be using their services again. read more

Jon was very knowledgeable and professional. He inspected my system thoroughly and gave me a good overview of my inspection. Very excellent workk read more

We had a problem with our furnace and called Kaps. They were able to send someone out the next day which was great because some other places were booked out until January and we were cold. The furnace was turning on but blowing cold air and we could see that it wasn't the pilot light. They sent Jon and he was very thorough in trying to diagnose our problem and also very courteous and helpful with some other questions I had about our old registers. There wasn't an obvious problem but he did change some settings on the furnace and it's working so far so hopefully that fixed it! If we need further assistance I will definitely call them again. read more

Amazing communication, very knowledgeable, time efficient, thorough on details of process. Highly recommend! Jon made this process very helpful and easy, will definitely use KAP'S HVAC for future services! read more

Jon A was great and completed the job in good time and top notch quality! 5 stars for service.

I got my AC installed a week prior we hit our highest heat wave at 115 degrees! Gary,Ken, and Jess worked on installing my AC. They were AMAZING! They had great customer service and positive energy! They worked for 12 hours straight in 95 degree weather. I was writing and calling around for quotes and they were one of the first company to respond to me. They were able to set up an in person estimate and after deciding to go with them they scheduled me in the following week! I highly recommend this company! Affordable pricing, awesome customer service, and availability! read more

I meant to leave a review a while back but these guys really came through for me back in December. Just bought a new house and my heater went out. They were quick to respond and worked with me to get a new unit installed as quickly as possible--even working well into the evenings. Reasonably priced, good communication and quick. Installed both new heater and AC. read more

Kap's HVAC installed a central AC system at our SE Portland home. They were able to work with our existing furnace and ducting to install the new AC. After an initial hiccup with the original install they were super attentive and available to come remedy the situation on the hottest day of the year. read more

I started out mad. The associate was an hour late and no one reached out to me and it turned out that they didn't get my numerical address. I said to myself that I would give them a bad review unless the associate was outstanding. Guess what? Their service was so good that it totally changed my opinion of them. Jess came in and was professional, kind, wore a mask, took his shoes off, and did a stellar job. What a wonderful person and representative for this business. I highly recommend them. read more

What a phenomenal company - absolutely the only one I will ever use for my HVAC needs again. My central air was broken, and finally decided to fix it (luckily, 2 weeks before the heatpocolypse ). They came and gave a very reasonable, detailed bid, showed up on the day they said they would, worked an incredibly full day, and now my house is beautifully cool. If only everything would be this easy and everyone would be this professional. Fantastic service! read more