1. Vortex Heating and Cooling

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Woodburn, OR

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Vortex Heating and Cooling

3.7 (3 reviews)
Open • 8:00 am - 6:00 pm

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WhirlWind Heating & Cooling - Electric Furnace installed!

WhirlWind Heating & Cooling

(12 reviews)

Whirlwind has been doing my HvAC maintenance twice a year. They always do quality work and…read morecommunicate well. They are courteous and professional. Highly recommend!

Their office personnel and customer service is severely lacking. I called twice to schedule…read moremaintenance and duct cleaning for my heat pump. Nobody bothered to answer the phone either time. After the second call I received a text message from them asking to make an appointment that way. That should have been my first red flag but I went ahead and scheduled the appointment anyway. Fast forward 2 weeks to the day of the appointment. Nick shows up only prepared to service the heat pump. When I informed him I had scheduled a duct cleaning as well he initially told me the duct cleaning wasn't on his work order then a few minutes later his story changed to our duct cleaning machine is broken. Because I wanted both done he said it would be better to reschedule so both could be done at the same time, which I agreed to. This was 3 pm on a friday so he said someone would get a hold of me early next week to reschedule which was fine with me. Sunday afternoon I received an automated text message from them indicating they had rescheduled the appointment for 8am on a random Wednesday. To be clear no one ever called me to reschedule the appointment they just scheduled it without talking to me to see if that day and time worked for me. As my wife and I both work nights it did not work for me. So since they seem to have a problem with communication and they like to waste their customers time I decided to return the favor and let them show up at 8 am on a random Wednesday and waste their time as well because the wife and I were staring at the inside of our eyelids and didn't answer the door. I can't say if they do good work or not but their office personnel are an absolute joke.

Vortex Heating and Cooling - hvac - Updated November 2026

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