Messaged Jay after office hours about my AC not cooling as well as it should. He responded within a half hour and came over the next morning to add refrigerant to the system. Easy peasy. Service with a smile, that's Jay. He's dependable and knows his craft. Will always use his service. Thank you, Jay. Now back to a cooled house. read more

Prompt, honest, good work. Jay and his team are excellent communicators, priced competitively, and show up without delay. Highly recommend!!

Awesome! Friendly and prompt. I called and Jay was out at my house within the hour. He found the problem right away and fix it. He's super fast and efficient. Our family has use this company for such a long time and we can always count on them. read more

Here is a copy of the letter I sent the owner almost a month ago. No reply. He states he cares about his customers but his actions say otherwise. I got the feeling he was after a quick dollar and had no 2nd thoughts about it. Letter was received by the owner on Sept 8, 2025. Work was done June 23, 2025. "Dear Jay, I notifying you that I intend to file a complaint with the OR CCB. You charged me $200 for refrigerant that, based on what they extracted, I did not need. My AC unit would not work and you would not come fix your error until July 3. He diagnosed that you overfilled the refrigerant and released it into the air. But, apparently, not enough because it was still overfilled. It cost me an additional $200 for refrigerant I did not need, $239 for another company to come out to diagnose the issue (too much refrigerant) and then $342.55 to vacuum the refrigerant out. Your check for $300 will not be cashed, it does not cover the out of pocket money I had to pay to fix your mistake. I will also be taking you to small claims court to get reimbursed." read more

We had Impact install a new Heat Pump in 2017. Eight years later, it stopped turning on during a heat wave. We called Impact at 8AM and they came out the same day to service the unit under warranty. By 2:30PM we were up and running with a new start capacitor. Amazing responsiveness and service! read more

We are so impressed with Impact Heating and Air. Jay, the owner, was on-site during the install of our new system. Everything went smoothly and effectively. He listens and customized the system to meet our needs. I have never had a contractor who returns phone calls, texts and e-mails so quickly. Impact's prices are competitive and the warranty second-to-none. Five plus stars!!! read more

Impact Heating and Air - New furnace!! - Heating & Air Conditioning/HVAC Near Me

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This business recently serviced some heaters at a rental property for me. I had a new issue arise two weeks after the servicing. I tried to remedy it 4-5 times myself and decided to reach back out to him to get it fixed after those attempts failed. It turns out he's left the state and feels he has no obligation to help. The new issue is something that's never happened before and coincidentally only started after he serviced the unit. He was a nice guy but overall, I wouldn't recommend working with this business as I was disappointed in the customer service and quality of work. read more

Jay, the owner, just came out. SUPER PROFESSIONAL! Diagnosed and fixed our heat pump's issue in just about an hour! He also made suggestions for the future that will optimize our system for ultimate comfort, especially given the fact it's been oddly colder and oddly warmer the last couple of years. I told Jay, "Seriously, you're like Santa Claus, man." We've dealt with so many contractors/vendors over the course of owning several homes and have run the gamut of experiences. Some you'll never call again and secretly hope go out of business. Others, like Impact, you hope are successful for a very long time. Superb contacts, service and price! Thanks, again, Jay! read more

Jay and his team did a great job installing the AC and Furnace at my rental property. Very responsive and professional. I met Cole on the installation day, and he did most of the work. The installation went well and my tenants are very happy now. :) read more

Our AC went out at the peak of the high heat spell. I called several companies, and most were two or more weeks out. Jay made it out in only a few days, and completed the work in short order at a reasonable price. Would highly recommend! read more

I can't say enough great things about Jay and his company. Highly recommended. Quick response, on time, excellent customer service, and very knowledgeable. Jay is a local business owner that takes pride in his work and offers fair and reasonable pricing (the old saying is still true: you get what you pay for!). Appreciate Jay's knowledge and recommendations for getting the most out of our existing system. No slimy sales or scare tactics, just honest information. Whether you're looking for routine service/maintenance, troubleshooting/issue assessment, or new/upgraded installation, Impact Heating and Air should be your first call. Keep your hard earned money in your community and support local businesses!!! Thanks Jay! read more

Jay was wonderful. He knows a lot about furnaces and AC units. Shared that my house in the winter was very cold. Jay said they did not put the filter in right place.He showed me where the filter should have been. I would use Jay again and recommend him to friends. read more

Trust! Service comes with a great deal of trust. I have not used Impact Heating yet, but I spoke with Jay. He helped me understand the need to keep filters clean as preventative maintenance measure. He also helped me understand filter changing is the only maintenance measure needed. read more

When our A/C went out last summer, Jay was the only one willing to fix the old unit, get it running and help us order a new system since ours was almost 22 years old. Jay provided great information on selecting the optimum Ruud system for our home (3,700 SF). When the equipment arrived Jay quickly reached out and scheduled the installation. Jay and his team were quick and professional in installing and communicating about the new system, making sure we were comfortable and understood how to run it. The Ruud app is very easy to use and setting up schedules a breeze. If you want great products, but more importantly, the BEST CUSTOMER SERVICE for your HVAC needs, be sure to call Jay and the Impact team will take care of you and your family. read more

Called Impact Heating and Air this morning. Jay (Owner) responded very timely and squeezed me in. He arrived when when scheduled and diagnosed the problem very quickly. My furnace is a Lennox and his company doesn't service a Lennox. He replaced the very dirty filter and when he found that there is no voltage getting to the igniter he told me to call a competitor. Gave me their contact information and sent me a photo of the furnace model that they will need. In the event the fix is too costly I had Jay give me a quote for a new system which is a lot more reasonable than I had anticipated. Thank you Jay. You are very professional and your time was much appreciated. read more

If I were allowed to give 10 stars, I would. My heater quit working on Saturday, November 18th. Contacted the warranty company and was informed that a technician would be out on December 8th. It's been in the 20's at night and the 40's during the day. I'm 68 years old and that didn't work for me. Impact Heating and Cooling converted my electric stove to gas two years ago and did an awesome job. I called and received a text back asking what problem was. No heat. I wasn't home. I actually don't know who showed up. My guest let technician in. He diagnosed the problem in 5 minutes. Thermostat needed new batteries. I didn't even know it took batteries. In any event, he didn't charge me anything. Awesome service. Thank you. I will refer you to anyone who needs HVAC service. read more

Jay is exactly the kind of guy you want to show up when you call for service: friendly, professional, knowledgeable, and reliable. He really knows his stuff and always tells you what the problem is, what the fix is, and gives you the choice on what you want to do. Our AC unit had been installed 4 years previous for the last owner and was not working as it should. Thankfully the company that originally installed it wouldn't call me back, because Jay came out and determined that the problems stemmed from a crappy installation job. He showed up right on time, got everything working as it should, pointed out what the problems were, and we were very happy. If you need HVAC service you definitely want to call Impact Heating and Air. read more

We were new to the area & purchased a house, the inspection revealed some jacked up duct work that needed to be repaired & replaced. My wife reached out to Jay, the owner on a Saturday & he promptly responded & came out on Monday, went under the house & wrote up an estimate. He then came out on Thursday & took care of everything & then charged us less than he originally quoted This needed to be repaired prior to our moving in! Couldn't have been more appreciative of his work!! Highly recommend!!! read more

Jay was prompt to respond and very professional. He accommodated us in the same day. He was able to find out what was wrong with our A/C unit in minutes. He was full of great advice and didn't even want to charge me for his service call. Highly recommend Impact Heating and Air. read more

Jay was super fast! Figured out what was wrong with my furnace in just a few minutes and installed a new motor well under an hour! He is little bit higher in price than others but because he was quick all around it was worth it! Thx Jay for warming up my home so fast, fast, fast! read more

Jay replied to me on yelp which I didn't even know was a thing. I needed a capacitor, he had one. It was late we made arrangements to swap money for capacitor without contact. He was even nice enough to ask if I had checked my contacts. I felt a good honest man here something you don't find around anymore. I wish I would have found Jay on Monday when it was excruciatingly hot. read more

We had Jay help us with service on our air conditioner some time ago and appreciated his quick response and care when repairing and explaining the problem. We called recently regarding a rebate available for a new furnace. He came out and offered an estimate and we had another company estimate as well. We decided to go with Impact as Jay will also be doing any service work we might need and he really didn't push to sell. He said if we decided to go with him or another he just wanted to let us know his thoughts on different systems so if we did decide to make a purchase we got a good system. Two of his guys came out to install and they were so polite and professional, just very happy with the service I have received and the install of our new furnace and air conditioner. We knew our AC unit was too small and probably 'could have' kept our furnace but decided to replace both. Very glad we did as the heat is much better, warmer with what seems a more sustained temp with the Ruud 95% gas. We did our homework and took Jay's advice and are very happy with our purchase and our install. Thank you Impact Heating and Air! read more

Jay was a lifesaver! I was so disappointed when Melton's came by and told me it would cost me thousands of dollars to fix my Rudd AC unit because it was nearly 20 years old! Of course, he suggested I might as well buy a new unit (from his company). I was devastated! I decided to get a second opinion and read reviews for Impact Heating and Air in which customers who owned older Rudd models were so happy with Jay's service. Even though Jay was out of town when I called, he responded immediately and scheduled a visit the morning after his return. Within 30 minutes he recharged my unit, at a third of the cost Melton's quoted me just for coolant! My central air was up and running for about $1,400 rather than the estimate of more than $3,000 just for coolant! As a senior living in a home that averaged 85 degrees for a week, Jay WAS a lifesaver! I recommend you give Jay a call before you just accept what other company's tell you. read more

Awesome service, super responsive, and totally affordable. He even gave us a discount when the electrical work cost less than he expected. We highly recommend and will use Impact Heating and Air in the future. read more

I just had a ductless minisplit heating and cooling system installed a week ago. I had gotten 7 different quotes and it was down to Impact or one other local company; their quotes were pretty close, as were their reviews, but in the end I went with Impact. The first thing that impressed me about this company is how quickly Jay responded every time I was in touch, whether by text or email. He gave me a couple different quotes (so we could insure I could qualify for the tax rebate) and was patient and helpful with all my questions. The other thing that impressed me is Jay's sincerety; I feel like he's trustworthy and I wanted a company I can rely on should I need help or repairs down the road. Other reviews consistently indicated much appreciation for Impact's follow-up services. Ben, who did the installation, was efficient and likewise struck me as skilled, honest and kind. Finally, I really liked the electrician Impact chooses to work with; I talked with the owner, likewise a down-to-earth guy who seems trustworthy, and the electricians who came to do the work were also clearly competent as well as being just fun and uplifting! The system is working great; no regrets at all! On my request, they also removed my old wall heater as part of the overall job. I highly recommend this company! read more

Impact Heating and Air installed my air conditioner and subsequently has performed various furnace tune ups & repairs. Jay is super responsive and makes it a priority to get the work done asap. He is in touch with when he will arrive up to the very minute. Not only does he make it easy to do business with him, but the work is high quality and the price is fair. I highly recommend giving Impact Air a call if you have furnace / air conditioning needs. read more

Called during the 1st warm weather week said he would be out in a week showed up on time rate was what I assume average price they fixed the problem in like 20 min checked for a few other possible issues found nothing systems working great thanks! read more

Trying to find someone reliable and affordable to install our gas furnace has been a MONTHS-long battle with so many flakey guys who come out and take forever to respond and then never follow through. Jay was extremely prompt and came out right away to give us a quote and was ready to install the day after Thanksgiving. His service is unlike any of these other guys! We liked that he is a small business owner and has really put his time into his company and customer service. We highly recommend Impact Heating and Air to anyone looking to install, repair, or refurbish their HVAC system! Thanks so much, Jay!! ****UPDATE**** Jay continues to keep his 5 star rating! We asked him to install the AC in that same house and he was able to schedule us in very quickly. He showed up right on time, everything installed, and done by the afternoon. A week later, our tenants couldn't shut off the AC and it was due to our mistake with electrical issues- Jay went to the house and fixed it! We are so impressed. Price is excellent, but his quality of work is unbeatable! Jay has been a great HVAC resource with his wealth of knowledge too. Look no further, can't recommend him enough! read more

Jay did an awesome job getting us a new furnace and air conditioner installed for a great price last year. This year when we had an issue with the fan pump he was super responsive and quickly came out and replaced it as part of the warranty. Great service price and work all around! read more

Jay at Impact Heating and Cooling has helped us several times replacing Daiken Mini-Split Units. He is honest, professional, reliable and his pricing beats competitors. Five star service and products! read more

We needed a full HVAC system installation, replacing the heater and adding AC that had been removed by the previous owner. Impact provided a fair price in their estimate and provided a good financing option. They were always on time, from the first appointment for the estimate through completion of the installation. They were friendly and professional all the way through. Good to know we have quality HVAC people we can call on. read more

We had a fantastic experience with impact heating and air! Jay's work was timely and knowledgeable. His excellent troubleshooting skills quickly identified the problems we were having. He came to the house, provided parts and service and came in under budget. We now have working heating and air, we are very appreciative. Thank you, thank you! read more

Yes to Impact Heating and Air. Jay is a great guy who is totally on the ball and works diligently to figure out any issue you may have with your heating/air unit. I highly recommend this companuy! read more

Jay did an excellent job of installing central air conditioning in my home. He is very reasonable on the cost, knows what he is doing and did the installation in only a few hours. It's great to be at home and comfortable on a hot day. read more

We hired Impact to install a gas line for our new gas range. It was difficult to find someone willing to do a small job like this for a reasonable price. Impact was willing to take on the project on a time and materials basis. They showed up on the date and time they said they would and installed the gas line for us. They were prompt, efficiant and pleasant to deal with. I would definitely recommend them to others. read more

Jay is just the best. SUPER responsive to both text and email. Puts up with ALL my non-HVAC intelligent questions...is thoughtful, respectful and thorough. Found him because of reviews here and on Google. Glad they didn't disappoint because he came in with the best bid and the best warranty. My house is cool as a cucumber now and I've already verbally referred several friends. Thanks, Jay!! read more

I just can't recommend Impact Heating and Air enough. Jay and his guys are outstanding. They are professional quick and skilled. Jay is prompt and has integrity you don't see much any more. His prices are fair and the workmanship is top notch. Anyone looking for HVAC install or service can trust the work will be done well and will be guaranteed by the owner. He is a small business owner that knows people still appreciate excellent customer service and quality work. I recommend him to anyone who asks me who I would use in the Salem area. read more

Professional. Puntual. 10/10 indeed. They got furnace going & our is now warm again! Thank you !!

I needed someone right away for a tenant with a heater that quit working during freezing temperatures. Impact Heating and Air was able to fix it before the day was over. This company is now the only vendor we will call when we need repairs on our personal and rental units. read more

Jay just finished replacing our aging gas furnace, as well as installing a heat pump to handle the A/C side of things. It's working great so far, and Jay was very competitive with his pricing. I'll update after a year is past. It's great to support a small company like Impact Heating. read more