I traveled 30mins to try A&W with my beautiful girlfriend. Upon ordering two root beer shakes and a gallon of root beer, and right when I was about to check out, they told me that they were out of root beer. A&W? Out of root beer?! Absolute blasphemy. You'll never catch me going here again what a horrible location. Day ruined. read more

$42 for 1 order of cheese curds, 1 order of chili fries (disgusting) 1 coney (just as disgusting) 1 order of chicken tenders (not the best I've had but aside from the cheese curds these were the only other thing that was worth eating and we got them as a treat for our dog) and 1 order of corn dog bites which where meh and a large sprite. My husband and I were both unhappy with the quality for that price. Just keep driving. The only thing this place is good for is providing employment. read more

Whenever i see those freakout videos of customers going ape crazy, I always feel bad for the servers. I too worked in fast food and i emphasize. But then there is this location.... let me just say, I have great patience and am ALWAYS very polite to servers but when they mess up your order and insist that they didn't eventhough its only for a lousy $2 gravy then I can see why some people can get into some argument! Whats unfortunate about this incident is that it is a manager who was acting up. Even after handing us forgotten order he had the decency to slam the window on us without any acknowledgement. Dont bother with this establishment!! read more

DO NOT GO TO THIS RESTAURANT!! EVER!!!!!!!!! Every SINGLE time I have gone here they ask you to pull ahead in the drive-thru and wait, no matter what you ordered, they then proceed to just ignore you for 30 minutes while all your drinks and ice cream melt only to bring you out cold food that has just been sitting on the counter while you wait for absolutely no reason while they do only GOD knows what in there while you are waiting like torture. Theyll try to give you only half of your order and what they do give you will be WRONG because despite telling them FOUR times I wanted an Extra Crispy Breast and Wing, I was given a disgusting Regular Thigh that I cannot eat because it is PURE grease! So I paid $30 for melted ice cream, cold burger and fries and NO edible chicken. I might has well have just thrown my money in the TRASH!!! You guys should be ashamed of yourselves, you DO NOT care about the customer one single iota! You should be shut down! read more

A&W Restaurant - Ordered Extra Crispy Breast n Wing, got this nonsense. Regular Thigh, you guys are honestly IDIOTS - Burgers Near Me - Centralia, Washington

What in the hell happened to your restaurant?? I brought my granddaughters in there today to have lunch spent $15 on three pieces of chicken a tiny thing of mashed potatoes and a tiny thing of coleslaw and one biscuit and you didn't have ice or ranch dressing you didn't have any crunchy chicken you didn't have any ice in your machine what the hell!!!! In the cash register guy had no idea what the hell he was even doing we will never frequent your place again I spent $25 and got a three-piece meal and a large mashed potato thanks for letting me pay for your remodel we will never be back!!! Your restaurant sucks ass read more

I was in the middle of leaving the worst review I could think of after being told 5 minutes extra wait thru the drive thru. It was more like 15-20mins BUT... then a young lady came out and apologized for the long wait and added an extra cheese curd and two pies for the long wait. I will say that y'all need to get the drive thru thing in check I have to sit every single time. Thank you for taking care of me. I will return because I see a progress with your service since previous purchases. read more

I thinl the burgers are pretty decent. What attracts me most to these restaurants is the root beer on tap. Ohhhhhh mannnn. That stuff is the best. read more

Went here today, have not been since 2015. Was craving a chili dog. What a mistake. Microwaved everything. The hotdogs was like leather and hard time cutting with plastic fork. French fries were stiff. Well maybe in another 4 years we will try again. read more

I got food poisoning a week ago from eating their new Mash potatoe spicy Chicken bowl it was so full of grease, it spilled out when I opened it. I had three bites, it was so disgusting I threw it away. I have never been so sick, in my life. I am still in bed a week later and when I finally feel better I will be contacting health department or a lawyer read more

Every time we have come here every single car has to pull over and wait. We have never waited less than 10min after we ordered! Then we got home and they gave us the wrong order! Only to come right back and wait another 15min for them to remake it. Officially done coming here!! read more

If I could give 1/2 Star I would, they don't even deserve one star. I'm in drive through, I order 3 pc tender meal ($5.99) and ask for the additional side (that's offered on sign for 1.50$) and I also say I will also have the Monday .99 cent burger, but with cheese. I was told it will be an additional .25 cents. Sure that's fine. I get to window and it's it's almost 13.00$ -- why so much I ask-- she tells me my order I said the side item was 1.50$ it said on sign. She was a little irritated and then said it was $11.something! I said really, that still doesn't seem right! Worker hands me receipt and tells me to pull up. I pull up, look at my receipt and they charged me $2.79+.50 for cheese for the .99 cent burger -- I go in explain that I'm waiting on food but I was charged wrong. Shift supervisor had to come over and he was rude, as I waited for 3-4 min. I said I need to get to the car, my 6 yr old is in there, (right at the door that I can see) can you just bring my change out with my food. Ok great, my food comes 3 minutes later. NO CHANGE!! GRRR I AM IRRITATED. Oh wait no spork for my son to eat his meal. REALLY WHAT THE HELL! I am pissed I go inside and again the shift supervisor grumbles because I insisted on my change and a spoon/fork. And I am now asking to see the MAIN MANAGER, he said I will have to come back! I said this is horse shit-- he tells me he will not tolerate such language-- really HORSE SHIT!! I said-- ok, then is horse crap (lol)- for real.) I don't live in this town-- then call!!! WOW-- great service. (Do you hear my sarcasms) Never offered to make it right, never offered a refund. NOTHING!! Worst service ever! Very rude and unprofessional. I asked for my receipt and shift supervisor said he gave it to me, I said no- you kept it to return my change to me. Oh, well must of got thrown in garbage. So since I can't express my opinion to the survey that KFC offer- then I will express my opinion on Yelp!! I WILL CALL TOMORROW--- BUT unless your starving to death, DO NOT EAT AT THE KFC/A&W IN CENTRALIA!! YOU WILL BE DISAPPOINTED!!! read more

Terrible service. Terrible low quality food. Watered down mashed potatoes..burnt beans. All in all wouldn't feed it to my dog!!

where's the -1 star? the slowest drive thru i've ever been to. i got to the drive thu and didn't receive my food for over 40 minutes. disappointed. read more

I was there last week and the manager was very rude to me when i talked to him about my order not being right. He told me i had to pay again for what they left out. He said they dont make that mistake there, and didnt believe me. I will never go there again. I didnt get the managers name but he was a big african american guy... read more

This is the worst KFC I have ever been to. They would not give me fresh chicken, saying they had to give me the chicken on display. I've never been refused fresh food before and I could not be more disappointed. Don't go to this location! read more

Food is delicious and the workers are friendly but litterally every time i go through the drive thru something from my order is messed up or missing. read more

We had a busy morning today. We went to the dentist and then stopped at a used car dealership and spent several hours looking for a vehicle to tow behind our motorhome. We did not find one. We came home through Chehalis and Centralia on Kresky and the on Main Street. OMG the KFC aroma filled our nostrils and we began to feel hunger pangs. We decide to go through the drive through and eat at home. The woman who spoke to us through the microphone had an Hispanic accent that was hard to understand because the quality of the microphone connection was garbled. The garbling and her accent meant we had to ask her to repeat herself several times. We ordered a 2 piece meal all white and a 2 piece meat all dark plus drings. We paid $17.84 for the two meals. The prices had gone up considerably since last summer. We ate when we got home. The chicken was original recipe and was very good. The two sides, mashed potatoes and coleslaw taste like they always have, a little soggy with not much flavor. Hey, when the urge to have KFC hits, I will tolerate lack of flavor in the side dishes as long as the chicken is still good and today it was still good. read more

Ordered a bucket of chicken from the drive thru , I should've known better to check the bucket first before leaving and sure enough once I got home my order was mostly of old cooked chicken. read more

We recently rediscovered KY Fried after moving here from Idaho 3 years ago. So good to find the Original Recipe 2-piece dinner with side dishes is still around! Love their coleslaw, too. Centralia outlet gives quick, conscientious service - when they ran out of thighs, they gave us an extra breast and 2 apple pies in compensation - unnecessary, but shows they try harder. Warning: outer doors are hard to open! Tried a different door each time we went and both times thought maybe they were closed. Werid... read more

This location is by far the worst I've ever been to. How the h*ll do you run out of the one thing you specialize in? I kid you not, every single time I go in to the Centralia location they are out of original recipe chicken. The only reason they get one star is its the lowest available, otherwise it would be a minus. I won't even get started about how much of a dump it is too. The franchise owner should be ashamed. read more

I was hoping to speak with a mgr, but after trying to reach one by phone for 2 days with no luck, so I am turning to Yelp to voice my frustration with KFC Centralia. Thursday 8 31 18 I wanted to take advantage of their happy hour which is 2 to 5 pm. I pulled into the drive thru at 4:50....only one car in front of me. This customer took 5 min to make up her mind. That left me 5 min. When I drove up to the speaker, the young male employee asked me to wait. 5 min later he asked for my order. I told him I wanted to order from the happy hour menu and he told me I was 15 SECONDS too late. When I told him the only reason I was late was because he made me wait. He said he could not do anything about that because the register would not accept happy hour orders even 1 second late. I was livid.....hes the reason I was late. He refused to make an exception. I left and took my business to Burger King, who made me feel welcomed. On my 48 state roadtrip I have stopped at many KFCs but have never encountered anyone so ridiculous and definitely not customer oriented. I dont know how this location stays in business. I do not recommend anyone go there. Maybe someday KFC will open a second location in either the Chamber Way or Napavine area and soneone more customer oriented will manage it and provide Lewis County with better service. read more