In the beginning, it worked out well with the technician at the AJ computers in Paramus NJ. He did a good job in betting rid of the viruses, installing free security software and servicing the computer and Juno dial up. His prices at that time were affordable. When things started to go wrong, he got very rude and nasty to me. He lost his temper at me more than once. He even bombarded with nasty and insulting voicemail messages when I decided to have the Geek Squad install my new computer that I bought at Best Buy. I felt more comfortable with the Geek Squad. The technician's business practices were very bad. He got too expensive. He charged by the hour instead of by the service and the labor. He was forcing me to contact Juno support before he would even try to fix the problem. In 2015, he lost his temper at me at his shop. I was upset that he lost the emails. He forced me to have Juno support call him before he would try to get the emails back. I got charged for it. Juno support could not help him. He was able to get the emails back without the help of Juno support. He was out to scam me for more money. He claimed that the security scam took hours. He said he would knock the charges down to 4-5 hours. He said if the security scam detects an infection and he can not get rid of it, I would have to uninstall everything. That would cost me more money and cause me damages. I would lose the Microsoft Office software that I paid to have installed. When he dropped off the laptop during his last delivery, he then tells me that he no longer accepts credit cards and that he only accepts cash or check. He inconvenienced me. Even though he got the emails back, he never fixed the problem with the Juno. He even saw that there was a problem with the Juno dial up when he dropped off the computer. I paid him over 200 dollars. He never followed up on the matter. The Juno dial up ended up repairing itself. I will never do business with this guy again. I do not trust him nor feel comfortable with him. He was the cheapest technician available at the time that did pickups and deliveries and serviced the Juno dial up. The Geek Squad stopped servicing the dial up. Fortunately, I can now afford the broadband internet since the provider gave me a discount for the time being. This technician had a family member who was an executive of the property management of the Bergen Mall where his computer shop was located. The internet now says AJ computers is temporarily or permanently closes. read more
