Long review ahead (TL;DR: We do NOT recommend Hannah's Mastertek because Mike, the owner, has…read moreterrible communication and caused just as many problems as he fixed.)
On Wed 9/11, our car broke down and we had it towed to Hannah's Mastertek because it's the closest auto/body shop to us. Mike, the owner, didn't call us when it arrived. I think the car must've arrived at the shop not too far off from closing time, but I still think the professional thing to do would've been to let us know that the car got there okay.
On Thu 9/12 we flew out of town, and my husband was playing phone tag with Mike all day. On Fri 9/13 my husband finally got ahold of Mike, who told him we needed a new engine. We gave Mike the go-ahead to start that process later in the day. They're closed on weekends (strange for an auto/body shop), so we didn't get to talk to Mike again until Mon 9/15 upon our return. He told my husband that the replacement engine should come by Thu 9/18. That week, things seemed to be fine. My husband went out of town, but I stayed home.
On Tue 9/23 I started playing phone tag with Mike, and when I eventually reached him, he said it could be ready that evening or the next day. I requested to have the car fixed by that evening because I would be going out of town again the next day and still needed to drop off our pet at the pet hotel. Later that day, he called saying it wouldn't be ready until the next day, but that he would come in at 7am and have it ready by 8.
On Wed 9/24 I called Mike around 9am and had to call again around 10 to actually reach him, and he said he needed more time. It sounded like it would be ready by the time I needed to leave, and I left the house around 10:50 to physically check on the car. At 11:00 when I walked in, he said the car was not ready. I let him know that I needed to leave within the next 15 minutes and when he said he needed more time, I reminded him that he's the one who said it would be ready. He did not apologize. I asked if he had a rental car, and he said that he did, but it had no plates. After a few mins as I frantically looked for a rental myself, he offered me his truck instead.
I had left him know that it would be about a 45 minute drive out to the pet hotel, but 3 minutes before I arrived, he called asking if I was on my way back. He said the car was ready (go figure), but after we hung up, I decided I wouldn't have enough time to get the car and drop it off at home before my flight. I called him back a little later to say that I'd need to leave the car at the shop and my husband would pick it up when he came back. He cut me off right away to tell me again that the car was ready and I had to talk over him to tell him the new plan. He said that was fine, but apparently while I was in the air, Mike called my husband to tell him the car was ready to be picked up. The man doesn't listen!
On Mon 9/30 when my husband went to pick up the car, Mike admitted that the replacement engine didn't actually come until Mon 9/22, which would explain the delay. Mike refused to negotiate the cost with us. The same day, my husband had to buy a replacement battery, and after installing it, the "Check Charging System" light was still on, even though it should have reset right away. Mike had told my husband that he tested the electrical and that everything was fine, but clearly, it's not. As of today, not only that "Check Charging System" light still on, the "Check Engine" light comes on, the "Tire Pressure Sensor" isn't working, and part of the car's electronic display turns off randomly while driving.
0/10 do not recommend because Mike wasn't communicative and honest with us, rushed around and caused more issues, and now, we have to go spend extra money to fix his mistakes somewhere else.
