Jenna made the service experience a positive one. She was very easy to communicate with, sent text…read moremessages and phone calls with frequent updates. I also loved how all service recommendations were made via text with a link to approve or reject recommended service. The Jeep is running much smoother than it was and no leaks yay! Thank you Jenna, the mechanics in the back and Hotchkiss in general! Would recommend and would return! Great experience overall!

Amazing business with a highly transparent and client centered focus on service. They go above and…read morebeyond when it comes to preventative car care and always make sure that you are complete satisfied with their work. Shelby and Jenna were my main points of contact and were amazing with the communication throughout the entire process. This place is unmatched in value and commitment to the customer.

Great experience, honest and true all the way through. Highly recommend & Will definitely be back!read more

This by far was the worst experience I have ever had with an auto repair and I still don't have my…read morecar. They have had my car for over 7 1/2 weeks, we paid two weeks ago when the owner said the car was done, but it wasn't - now it has been two more weeks and we still don't have a car. I am beyond done with this company - please don't take your car here.

They fulfilled my service request. They recharged my A/C in a quality fashion. It was a great…read morevalue (found them off Groupon). And they were able to diagnose a faulty front strut installation on my 2003 Gold Jaguar S-Type to boot!

Amazing service. They charged me the lowest amount possible and were quicker than expected. Vlad is…read morea kind person.

Once again this shop proves it's the best most honest transmission shop in the area. They did fix…read morea leak on my Corvette a couple years ago but I was suspecting another leak, they got it in quickly and told me, nothing wrong and - no charge for the inspection and running diagnostics! They also gave me the trouble codes and good advice that it was probably engine oil and maybe the leak was the cause of an engine misfire - I'd seen that code myself having run my own diagnostic but hadn't tied it to a possible internal engine oil leak. Thanks guys! I tried to bring a friend's 2013 Ford Focus here recently for tranny work after Ford quoted $2k to repair their badly designed mess of a tranny (lots of recalls), but unfortunately the shop told me, that's a 'Ford only' fix. Bummer. So the friend had Ford fix it and on the drive away from Larry Miller Ford - the problem remained. Back it went and there it sits. Trust these pros if you need transmission help.

Brought my fiancés vehicle in to get worked on. David helped me with all my service needs quickly,…read morewould definitely recommend this place for fast service! 5/5 stars!

Great place owner is a friend of a friend but no one knew the have done excellent work for thier…read moreclients I was very impressed and the owner very responsive Great service, great crew fantastic place!!

STAY AWAY from this place! I had the same experience as Grady. Took my car in and had a…read moretransmission rebuilt $2500, 6 months later it started having the same problem. Took it back in and they did some adjustment when I got it back the shifter would slide around, the transmission couldn't find the gear. Called and was told not their problem because it was in the shifter. Yet, this didn't happen before they "worked" on it. Turns out it was something that needed a small adjustment. They refused, I had to take my vehicle somewhere else. If I could give them no stars I would! P.S. the transmission didn't even last a year!

After weeks of frustration looking for any one to rebuild my transmission for a reasonable price…read moreand timeframe, I was fortunate to get a quick response from Jeff with a quote 30-40% lower than everyone else and completion within a week. The job was done in a week and within his quoted price. Very satisfied with work and the clear, logical explanation with photos of what was done. Very knowledgeable and professional business!!

No work was done, but the communication to find out things was fine. If the work is done as good as…read morethat, it will be top notch.

Randy's one of the good guys! Amazing transparency and honesty about the job. Worth the drive.read more

Randy and his team handled a very complex issue with my Ram 3500. Not only did they keep me up to…read moredate on everything they were doing. Randy let me know every step of the way how much we were looking at cost wise. His team really know what their doing and I will 100 percent come back to them for any future Transmission needs. Highly Recommended.

I really liked him, appreciated his work. I hired him to…read morereplace the power steering pump, the cost was absolutely cheaper than other places especially because I bought the part my own. After the work done, the car felt pretty much same or sometimes even worse, for example the handle gets really stiff to turn. He says that it's very normal process because the air has to be bleed out. Weeks have passed with same issue so he came to check the car again and said there's power steering pump rack problem. The rack is usually $1000-2000. Personally didn't really think it would be the rack problem with several reasons and decided to take the car to bigger auto shop. After diagnosis, I was told that the power steering pump is failed because when it was replaced, the flush should've be done but since he skipped it, now debris in fluid damaged not only the whole new pump but also hose and reservoir. Of course as car owner, I was definitely frustrated with the fact that now I have to pay extra more money than before when I thought I could save money because of how mechanic guy has done. I personally had to pay new power steering pump+labor fee but now I have to pay another new power steering pump+hose+reservoir+another labor fee. I will accept the fact that I was asking money back at first because.... who wouldn't? It might not be making sense to ask money back for damaging the new power steering pump by how poorly worked done but I thought the labor fee at least would've been made sense. Instead of taking accountability, he would be defend and saying the book he learned from says that power steering pump replacement is totally okay without the flush and had no problem with all other cars or sending me the google search screenshots. Of course the warranty wouldn't cover anything of things even if he damaged the new part and extra parts of car. Currently I wanted to see more opinions than one or two so took the car to another new auto shop, they also agreed that power steering pump is failed and with high possibility from how it was worked done. Surprisingly the rack itself doesn't look like having a problem, different than what this guy said. People at auto shop also say that flush is very necessary for the pump replacement, especially when the car is old. As I personally said to him, people can always make mistakes but important thing is how to handle. I got an apology eventually. But I wasted money. The other thing, he advised me to replace rear break pads soon. I went to check the break pad recently, all my break pads are not needed to replace due to adequate thickness. I would say he is a capable man to do some works on cars but I can't say he would be with more complicated jobs.

I want to start off by yes, this was a convenient mobile service at the time when it came to…read morereplacing an A/F sensor, but I'm having issues with that recently due to taking my car to the dealership. They reported that the A/F sensor is faulty/needs replacement. I have since requested a full refund for that service since they installed a faulty A/F sensor and have not received that as per contract.. To say that this mechanic has screwed me over is an understatement. Do NOT waste your time or your money here! Originally I had Sage quote me for a torque converter replacement for $1020.43. I got a phone call later letting me know that I needed a transmission replacement instead. He told me the labor would cost the same since the car was already taken apart and we would discuss where to get the transmission. I was given two options; $1500 used transmission with about 30k in miles or a remanned transmission for $3000 with warranty. I was highly advised to get the remanned transmission because it would have a warranty in case any issues were to arise. And I'm so glad I did because the transmission company from CA refunded me in full after sending me a faulty transmission then the nightmare began. Sage Automotive was extremely unprofessional and bit off more than they could chew. If you look at their available services here on yelp, transmission replacement is not listed. Sage could've easily done the right thing and said, "Hey, you're going to need a new transmission. I don't have the necessary skill set to do that let me refer you to ..." but no, I was reassured about the service and that it would not take more than two weeks. My car was held hostage for almost two months. I was given the run around every time I would ask for an update and treated as if this was a project car when this is my primary source of transportation. The job got pushed back multiple times for different reasons; technicians getting sick, wife's birthday, food poisoning, etc. I would understand if this was a favor that I asked from a friend but I'm literally paying for a service and was neglected as a paying customer. I paid for the transmission along with the labor in FULL before the service was even completed!!! So why prolong the process when you have been paid? I dropped the car off Dec. 26th 2025. Thursday Jan 7th the transmission was delivered and January 12th the transmission job was supposed to be done. I had a trip planned and was hoping I would have my car before January 13th. Come Tuesday Jan. 13th I have my flight out of town and I was given no phone call, text or email update on my car. I had to reach out to Sage myself 2 days after the agreed due date to make sure that I would receive my car when I got back that Saturday. I was told by Sage that my car would be ready by then, but to my surprise I had received a phone call while on vacation only to be let down yet again and that they would need a couple more days. On this phone call I was not given a due date for my vehicle, "... I don't want to put a due date on it because it seems that every time we do it gets pushed back." Also " I spent $400 on tools for this job.." Why is this relevant to me? Normally that wouldn't fly at other shops. Why couldn't Sage do the right thing and be transparent that he COULDN'T HANDLE THE JOB. I was also told that I would be reimbursed for a car rental (no amount or type of car was specified on said phone call). I went through Costco because it was the cheapest option and was billed $196.18. My total was a lot more due to insurance fees but I ate the cost of those. I had no say in the type of car I was given, I rented it for 4 days to get me through the weekend and to my early shifts that week. I only asked Sage to cover the $196.18. After sending Sage the bill I was met with a passive aggressive email written by AI that said they would only cover up to $150 for a 3 day rental and criticized the choice of vehicle because I should've chosen something of "equal value" to my car. Using AI to write a business email seems really counterintuitive to just reaching out and asking more questions about the rental costs instead of making assumptions. They also requested email to be the only form of contact moving forward to save their ass from making more commitments they couldn't follow through with. I paid $1251.05 for the job and was told that the new transmission was faulty. Sage reached out to the company in CA and they were able to send a new part replacement and cover the labor cost for the part replacement. Outstanding service from those guys. The part arrived Monday Feb. 2nd and I reached out that I would need my car no later than Tuesday Feb. 3rd. Let me preface that the valve body part replacement is a simple quick job for someone that knows what they're doing (2hrs).

About 2 go out of state road trip and stopped by to get my car ready to roll , Lucky Did The Job…read moreand Did The Job Well . I was In A Rush , But He Didn't Rush The Job. 5 Stars , Support Local .. Support Lucky

I strongly recommend NOT using this shop for anything beyond very minor work (at most an oil…read morechange). Before authorizing any significant repair, read the BBB complaints. I wish I had. En route to DEN airport, my steering tightened and car started smoking due to what appeared to be a serpentine belt issue. My roadside assistance allowed for 10 miles free towing, and I found Lucky Legend Automotive through Google. It was close by and reviews were fine. I spoke with Lance, who sounded confident he could fix it quickly and affordably. Based on that, I had the vehicle towed to his shop, which operates out of his personal garage at his home. Initially, things seemed reasonable. He replaced the serpentine belt and tensioner after a few hours, but the issue was not resolved. I left on my trip and he called me and told me the power steering pump was damaged and needed replacement. I authorized the repair and paid approximately $1,600 total ($565 by credit card when I was in person and $1,056 via Venmo at his request). The pump itself was billed at $593, which I later learned was significantly marked up. After more than a week, I picked up my vehicle. The power steering wasn't working and steering was extremely tight. I was told it would "loosen up with driving." I drove the car home without power steering. He also left an unsealed bottle of power steering fluid in the car, which leaked onto my floor mat. The next day, I took the car to Stevinson Toyota West for a second opinion. They diagnosed that the power steering rack and lines were damaged because the system was not properly cleaned when the pump was replaced. Debris from the failed pump contaminated the system and destroyed the rack. The repair cost me roughly $4,500 including a rental car. I texted Lance, explained the diagnosis, and asked if the dealership could remove the pump and whether he would refund it. He explicitly agreed in writing. Based on that authorization, I had the work done. We agreed I could bring the old pump back for a refund. When I brought the pump back to him, his position changed. He claimed he owed me nothing and offered a $100 credit toward future work instead. He then began citing what can only be described as incorrect and threatening "legal" language, claiming he was not liable and referencing clauses he misunderstood or misapplied--even though I had his written authorization to proceed with repairs elsewhere. He said his vendor would not accept it back since another shop took it out (which he confirmed was fine to do) and told me he was "dead broke" but promised verbally to make it right. That never happened. Separately, my AirTag went missing from my keychain. He admitted he threw it into bushes near his house because he thought he was being tracked. It was never recovered or replaced as he had promised. He told me to reach out to him in a couple of weeks and he'd make it right. After this, he blocked my phone number.. The only reason he contacted me again was after I filed a credit card chargeback. At that point, he doubled down, again claiming no responsibility, and stated via text that although he was aware of our prior conversations, he had been impaired when making those promises and was "not thinking clearly." That statement alone should concern anyone trusting this person with their vehicle. Bottom line: I paid $1,600 for work that did not fix the problem, contributed to further damage, and required thousands more to repair. A refund was promised in writing and later denied. Communication stopped once money was requested back, and legal intimidation replaced accountability. I support small businesses and independent shops, and I did not want to write this review. But I feel misled, overcharged, and stonewalled. Based on my experience, this is not a reliable or trustworthy business for major automotive repairs.