I've been going to All Around for the better part of two years. This rating is therefore as a culmination of my experience at this establishment. Let me explain: around Sept 2020, a man walked into my job with these $87 vouchers for All Around. The benefit of this voucher membership is that your next 10 or so oil changes will be $5 each time. I just moved to CO from AL about two weeks before, and I definitely needed somewhere to go to take my 2009 Ford Escape. I've maintained my vehicle well, but obviously, it's over 10 years old, so it is going to have its issues. My first experience going for an oil change with the 21-pt inspection was ok; of course, I paid $5 to have them tell me I have over $5500 worth of things I should get done to my car. Fair enough: just so happens a colleague at work re-affirmed a ball joint issue with my car when he changed out my brake pads. I was willing to pay the $2,323.38 to get this issue & an oil leak issue fixed. They replaced the ball joints on my car, and the issue became even worse after they "fixed" it. Before there was scrubbing, but after their "repair," my steering wheel vibrated uncontrollably. They asked me to bring my car back in, & I proceeded to bring in my car at least 6 times from Dec until Mar. They even gave me a "free" oil change for my inconvenience because it was time for another one while they were figuring out the problem. Keep in mind because they are only open M-F, and I only had the one car, I'd have to drop my car off, take a Lyft to work, and then Lyft back to their establishment after work each time. Not to mention, I had to leave work early to get back before they closed, so I was unpaid over those three months for those hours I had to leave for their establishment, which I really couldn't afford. And let's talk about the Lyft fees: those 12 Lyft rides averaged about $16 one way. One of my coworkers bought one of those vouchers same time I did, & from seeing how much a hassle I had with this one issue, she never used her vouchers with All Around. At the tail end of this experience, the mechanic confidently proclaimed that they fixed my car, but the shake was still there. He explained that he fixed my car so well, that it highlighted an underlying issue with my car, and it was no longer their problem that the car was still making noises and shaking. I received a text asking about my experience with All Around from the owner, which prompted me to call him and voice my frustration with this problem. The manager Perry then clarified for the mechanic that no, they intended on my coming back and fixing my car the right way. So after months of dealing with them, the problem was fixed after I complained to the owner within that week.
But this experience doesn't come close to my most recent experience. On Thurs 9/29, I went in for an oil change, & I am used to the drill: I pay my $5 for them to tell me everything wrong with my car. Expected. But ironically, one of the things "wrong" with my vehicle was a valve cover gasket issue, which was a service THEY performed earlier (in the paragraph above), so I was still in warranty. I was told that I could have that free warranty service performed when I had my oil changed. But they couldn't do it TH. Why? Because I came at 4:30pm. Why did I come at 4:30pm? Because I was not about to Lyft to work & leave my car with them. But then, I was told that it maybe it wasn't their fault after all: it was the valve cover and not the gasket. Whatever. Here's the major problem: they found an "issue" with my brakes that needed immediate attention. Now I had a major issue with my brakes a month before: my pedal was going all the way to the floor. I had my brake lines bled and my brake pads changed, & the issue went away. The mechanic proceeded to tell me that my brake caliper was missing a bolt. He said I had to leave my car there because it was unsafe to drive. I told them I wouldn't & he made me sign a waiver which says that my car was unsafe to drive & I agreed that if I don't get the "problem" fixed, I could never get my car serviced at All Around again. Now, the mechanic never even gave me pricing for fixing this life-threatening "issue". They took pics of a leak my car had & added that to my inspection report, but failed to take any pics of this elusive missing pin that made my car a death machine. So I decided to get a 2nd & 3rd opinion: I went to two different Brake Plus locations this past Fri afternoon & Sat morning. I had them do thorough brake inspections. Neither placed mentioned a brake caliper issue, & when I brought it up specifically, they still couldn't find a problem. I now have indisputable proof that this is a dishonest establishment. Those last remaining couple $5 oil changes left is not worth it. This place is shameful and I will never be back. read more