First off. Andrew S, is phenomenal. He is an exception to today's lack of customer service and not caring. diamond in the ruff, or Parker. I have a very specific Audi, and needed it serviced by a reputable shop. There are 5 in the metro area I considered, two in Parker. Just saying.... I chose this place over the other because of him, and I've since recommend 2 friends of mine who are looking for a new shop.
He was communicative from day one, throughout the process and even after asking him for a detail. I tried to contact another shop and couldn't even get a response back. I had to reach out over 3 times, felt like I was begging them to bring my car in. Good for you if you are that busy but hard pass for me. If you can't even respond to an email, phone call, or message via your site; why would I trust you with something very special to me, my car.
Andrew is great. 100% what I'd want from someone working on my car. He communicated things that needed maintenance and what they found. I had a specific request to look at my exhaust which was rattling. He told me no leaks were found and all brackets in place but the mid section was a bit tight and they'd rearrange it a bit. I thought ugh ok, I'll find it later. I was sure a bracket or weld was off, bc it's happened before or so I was told. He was spot on. That fixed my issue, I was surprised to be honest as it's a pretty complex semi custom exhaust. He didn't charge me for this, and didn't make something up. That's building trust with customers and I'd love to help support this shop and have more people go there.
The other place that sucks at communicating, was also going to charge me two inspection fees just to look at my car, over 600! Edelweiss didn't blink and probably did a better job than they would have.
Go here. They've earned my business along with my family and friends. They deserve it. Hard to find reputable anything anymore, let alone auto.
Thank you for taking care of my baby. I will be bringing my other cars here also. read more