I own a Jeep Wrangler JL 2018 low mileage. It's new to me. I started getting a flash of errors…read moresettling on service transmission. My brother and I settled on the auxiliary battery. Lucky us and thank you Jeep. 2 almost 3 year old battery. Gary's worked with me to do battery testing instead of the whole battery of diagnostics Aux battery load testing was good but the impedance was low. Replaced and they checked a lot of other things. Giving me statuses and explanations and meaning all along the way in troubleshooting. That kind of communication instills trust and I appreciate it a lot!! Any ways the pricing was and no further errors. We'll give it a couple days for a wait and see. We have next steps for the other work that's needed. I had a great experience and would definitely recommend this auto repair shop!!

I called and asked for a time frame and a price quote for a head gasket on a 1999 Tacoma with the…read more3.4 v6. They don't recommend you work on engines with over 100k miles at Gary's. They'll give you a low ball offer to buy a nice truck off you though they'll tell you it's not worth fixing or driving a vehicle so they can buy it's for cheap and flip it probably. Shady mechanics. I'm adding an edit as Kirsten called to leave me a voicemail and tell me I was confused. I am not confused. I remember being offered $700 for my 04 Tacoma because you guys said it was scrap and then putting 10,000 more miles on that vehicle and thinking you all were crazy the whole time I was driving it before I totaled it. Their voicemail was retaliatory at best. There was no reason to call me after I left this review. I gave my feedback. It's a terrible business that this is and I would never recommend my worst enemy to go there. It makes you feel grimy walking in. It's a disgusting place. They're in an alleyway that feels like homeless people regularly pee in front of their front door because of the smell if they call me again I'll add more details so you can know why you should avoid it.

They are so kind here! I had them look at my car and they did so for free! I will definitely be…read moreback in the future.

Second time bringing the trusty Subie Crosstrek for maintenance. These guys did a great job with…read morethe first big maintenance that we went back and have since referred 2 others people. Keep up the good work!

I had taken my car to another local mechanic to diagnose a problem with the air conditioner. They…read moremechanic said that a house needed to be replaced, but they were not able to do it because they do not have the equipment needed to evacuate the existing refrigerant 1234yf. They referred us to the Kia dealer, which I knew would be very expensive. So I did some research online and found Franklynn Automotive. I called and described the situation to Steve. He said they likely can handle it, but would start with a complimentary second opinion. After their inspection, they determined that the hose does not need to be replaced and we only needed to refresh the refrigerant, which they do have the equipment for. In addition, the reason the other shop might have suggested the hose replacement was because of a leak related to the axel. All in, the repairs would be substantially less than the dealer quote for work that may not have been needed in the first place. Overall, great experience with Franklynn.

Went here to get suspension work done on my Tesla. Overall the vibe was friendly and the mechanic…read morethey had look at my car seemed to be top notch. He was the reason I wanted to get the suspension serviced here as his explanation of what I needed done showed his mastery of his craft. However after taking the car to Tesla to get a 2nd opinion I discovered that this shop (not the tech) was trying to charge me literally a 200% markup on the parts to do the repair. Crazy right!!! The genuine Tesla parts for the repair were $209 and these guys quoted those same parts out to $614 (I sent him the estimate from Tesla with the exact cost of the parts). Unfortunately for me Tesla wouldn't work on the car because of an aftermarket body kit the previous owner had installed. I really liked the mechanic at this shop, so I went back to this shop with the intention to move forward even though their cost was literally 56% more ($1,635 vs $2,555) then Tesla for the same work (because of the price gouging on the parts). Then when I asked about it before my approval to move forward the manager got snarky and said how would you expect us to stay in business if we don't markup the parts. I said and I quote "I get a markup on the parts and your high hourly rate for the labor on the work but not a 200% markup on the parts." The guy gave an excuse about the software they use but was unwilling to budge on the price gouging. I literally said why don't you let me buy the parts directly from Tesla and you can still mark them up 25% and he still said no. I was completely professional throughout the conversation, but obviously would not pay a 200% markup on parts on top of the already top of market labor they charge. After the conversation he texted me back and we agreed to not move forward. I only leave this review to warn others. It's a bad business practice to over charge people like that and so I just wanted to give people my story warning them to watch out and be careful before doing any work here. Update: this slime ball's disclosure of all the information I gave his manager, Steve, in good faith is abhorrent. Everything he mentioned on the car was told to them right up front as I told it to the manager, Steve, in person and this clown is repeating word for word what I told his manager. I was cool with this at first but this guy is a complete scum bag now using my own words and lying about it. Anyways besides being a scum bag, no effort at all was made regarding the parts and this shops 200% markup. I literally told the guy running the shop I would buy the parts myself and let them mark it up 25% and still the answer was a quick no. Everything I said was honest and accurate and don't appreciate this guy claiming transparency when his long shpeel was essentially just a my own words complaining about the car I bought and his shops poor excuse for price gauging. They could have done the job without gauging me on the price given I had the option to buy the parts myself. Not cool at all the response from this guy and his piss poor excuse for attempting to rip me off.

Matt is fantastic and helped me when my battery died this week. He was able to service from my…read morehouse and within the same business day! He was thorough and knowledgeable. He even recycled my battery.

Matt is a rockstar, he replaced my alternator same day. My car has never run better. He knows his…read morestuff and doesn't try to upsell you or waste your time. He is honest and he has my loyalty and gratitude. Thanks Matt!

Super nice staff and well priced labor. They got everything figured out and went over all my…read moreoptions.

We have been long time patrons of Smoky Hill Auto. Our daughter's Honda Accord check engine light…read morecame on so we took it to SHA. We were sending her out of state to college so needed the reassurance that the car would be reliable and safe. When we heard the business was under new ownership, we weren't sure what to expect. I was incredibly impressed by the expertise and troubleshooting diligence exhibited by Kermit and the team at SHA. As a female, I usually hate speaking with auto shops because you either get dismissed or talked down to. Quite the contrary! Kermit walked me through the issue, was transparent along the way, showed me photos to review the work that had been done, and exhibited excellent customer service. Their pricing was fair, the car is fixed and I feel relieved that my daughter's car is back on the road. 10 out of 10 recommend.

I asked for estimates through Yelp for work on my 2024 Toyota Rav4 Prime and my 2021 Kia Niro EV…read more They were very responsive. I had alignment done on Toyota today and they were courteous and efficient. I highly recommend them and I have scheduled coolant flush/replace, brake fluid flush/replace and alignment for my Kia.

Absolutely ruined my car n tried to upsell do not trust this company not a nice staff just all…read morearound terrible

Dropped off my vehicle in the morning to have two slow leaking tires checked. I was told they would…read morestart working on it by 12 and it would take no later than 3. Showed up at 3:30 to retrieve my truck and they hadn't even moved it. I understand that things happen and people get busy but a little communication goes a long way. I could have easily taken my vehicle elsewhere or at the very least not had an employee having to run me around all day as I could have just got the truck back. Poor communication and poor service. With 3 other tire shops in the vicinity I'd give this place a miss.

Great service, great team, and super trustworthy! They took care of my car just like I do and were…read moreable to get me all straightened up in no time!

This was my first time using this shop. I was very impressed…read more I went in to get an oil change and have my brakes checked. The price was very fair, and what impressed me most was that they did not try to sell me extra items that "probably need to be addressed". They did an inspection and were very honest. My brakes were fine and they could have easily told me to replace something. They were honest. Wow, a shop that tells the truth? Where do you ever see that? I recommend Gary, he was very friendly and attentive to my concerns. I have already given the shop info to two coworkers. This isn't a large garage so I recommend and appointment. I will be back.

I needed a simple front end alignment. The guy who answers the phone says "does 10am tomorrow…read morework?" I said, yeah, I'll be there At 10am the next day I was behind others in line for an alignment, getting there at 10am didn't mean anything and was told it would be hours before they could get to me. I had a ton of stuff to do once the work was done and couldn't wait. I said let's try this (the next day) at 10am. He says "great" I'm there at 10am the next day, today, and again I'm in line behind others for the alignment but I have a ride back home so I just left the car there. And waited for a call saying it was ready to be picked up. And waited and waited Finally, after 3pm I called them and was told the alignment guy was working on some other vehicle and they'd try to get to my car by the end of the day. Getting there again at 10am today didn't mean anything "We'll try to get to your car by the end of the day"...are you kidding me? Obviously they didn't want my business. I got back there to pick up my vehicle, unmoved from the spot I'd parked in, got my keys and got out of there Avoid this shop, no meaningful communication, will quietly stiff you as a paying customer