This place is an absolute scam. You can sign up online and they'll take your money. They don't…read moreexplain anything. We just showed up to move in with a full truck on a holiday. Because God forbid someone use a three day weekend to do big chores. Place doesn't have anyone on site. Our lease starts today, gate code doesn't work, unit is the wrong unit, lock on the unit. Customer service hotline told us we "should have come the day before our lease starts to gain access." ?? Another renter was kind enough to let us out of the gate. We rented immediately and with no issue down the street. I live in Pacific Beach and will literally talk awful about this place until I die. Absolutely a joke.

Super easy for people to break into your storage. Place doesn't care. Pain in the ass to pay your…read morebill. You have to pay on the 1st by an ancient phone system. No way to pay in advance or online. Can only access your stuff for a short window of time during some days. Front office lady is rude AF. She can't be bothered to give you proof that your account is closed after your stuff gets stolen out of their shitty operation. There is a superior storage facility within walking distance to this one. Take your business there or anywhere else.

I canceled my storage unit and requested the account be closed. Instead of honoring the…read morecancellation, they continued billing and sent the account to collections. I now might not qualify for the home I was trying to purchase. Save your self....

Let me just begin with a BIG thanks to Linda who was such an amazing gal, not only was she the…read moresweetest, she was so helpful, answering all my questions and helping me pick the unit that fits best to my needs. Love the arena and extremely happy with the units they have.. highly recommend this storage unit.

This was the best thing I could've done for my move. They dropped off 40 boxes and picked them up…read morewhen I was finished. Communication and service was excellent. I will definitely use them again for any future moves.

We got the boxes on time. The boxes themselves were good. No issues with pick up either. I highly…read morerecommend.

Their business model sucks. That should tell you all you need to know. But, if it doesn't let me…read moreinclude some facts. There is some type of discount when you first move in, it varies with their advertising. I was told that they would honor other competitor's rates and that they were affiliated with Costco which allayed my concerns. In my case it was half off some the cost listed online. That cost that was not the retail cost of $308.00 if my memory serves. Jessica told me this when I complained about the increaseof 16%+ to $264.00 after three month when I was hit with the automatic increase of more than 16% to a cost of $264.00 each unit that includes the 16.00 monthly insurance on each unit . Her implication was that at least the increase was not to the regular retail value of the units. She stated that the increases came from corporate and there was nothing she as a manager could do about it. There would be another increase after 10 months time, again from corporate. This was for two 10 x 10 units. Bait and switch comes to mind. At one time they may have been affiliated with Costco, but not anymore. I was not told about the twice yearly increases. Yes, I realize that it is a month to month rental and that the price could change, but I would expect it to be about the inflation rate, not 3 times that rate twice a year. That is simply a money grab and scam on the part of this organization based on the belief that the renter would not want to move out so soon after loading the space. For this 75 year old, they were wrong. Quite a few other storage facilities are doing the price increase twice a year (if you ask about it), but not all at the rate. This and other companies call around to the competitors and adjust the rates up to what the others charge. Can you say colusion and price fixing. I don't recommend renting to a lawyer and not being forthcoming about the rates. Total honesty is a good thing for customers. Find me if you need any class action help for a suit. They want you to clean out the unit when leaving but supply no garbage you can to use. I did not mop up the bird droppings, leaving that to the costodian, who in my opinion is the only one who is worth their pay. I was not told about any free coverings supplied, so I don't know if they are still doing it. I would recommend short term rentals only if you can afford it and can bring your own coverings and it is close to you. Never again for me though. Jessica is polite, and when told about the bird crap on my stored items, she suggested that I file an insurance claim. Photos will be uploaded later.

"Perverted Price Storage"…read more ******* tip-- any agreements made in person or DO NOT RENT STORAGE FROM THIS PLACE. I usually am disappointed when I have to leave a one star review, but for this place I am honored!!! If anyone reads this review and rents here, may as well not have Yelp!! This is the top worst company i have ever reviewed. My experience was poor, so are others i noticed on BBB while filing a customer complaint report. If i write a bad review of a company on Yelp, it is also reported to the BBB. Price storage is making so muclike the Ritz, more like customer service of a corner liquor store Basically if you pay your bill on time, you will avoid the ridiculous fees. . However, they will eventually gorge you with a price hike or a hidden fee somewhere. I guarantee. After surviving a near fatal car accident my focus was recovering. It took a long time. This is a business, i understanding and don't expect special treatment. However, the fees and the general manager of this place should be embarrassed This is NOT a place college kids should utilize in San Diego. If you are a senior citizen DO not do store here.

Clean facility, amazing clerk Ary! Be sure to ask for her as she is very knowledgeable and…read moretransparent!

Awesome staff, super clean, and stocked with useful supplies. The security is great and the access…read moreis better than I've seen at other storage sites.

One of best storage units I've rented. Marina is great; very personable and knowledgeable…read more Thank you for your response. Update: Might I add that I have used many, many storage units throughout California for over 40 years. This place tops the list, even at today's prices. Always kept clean and accessible so you're confident that your 'life's treasures and memories' are kept safe and secure. One less thing to worry about right?! Thanks again, Marina the Multitasker, for helping me move forward towards my new senior life.

I rarely leave reviews, but I feel it's important to share an honest experience for anyone…read moreconsidering storing their personal belongings here. I was informed by Kettner Storage that my lock was allegedly loose, and without my authorization, they placed their own lock on my unit. While I understand security protocols are important, the way the situation was handled afterward was incredibly disappointing and unnecessarily difficult. I live far from the facility, and with the cost of gas and time, I sent my assistant to simply check the unit. Despite calling from the phone number listed on my account -- the same number they have previously used to contact me regarding payments and account information -- my assistant was denied access because they refused to provide the key to the lock THEY placed on my unit. After multiple calls with the supervisor, confirming my identity over the phone, acknowledging who I was, and having my account information in front of them, they still insisted I personally drive down with my physical ID to access my own belongings. What made this more frustrating was being told "not to take it personally," when the reality is that this caused a very personal inconvenience involving my time, travel, expenses, and stress. There were many reasonable solutions that could have been offered: * Allowing me to email a copy of my ID for verification * Adding my assistant temporarily to the account * Verifying identity through the account phone number and information already on file Instead, I was met with inflexibility and what I believe was dishonesty. I was later told that on April 16th I had allegedly been informed that I would need to appear in person with ID to access the unit. That conversation never happened. The discussion on that date was regarding adding my card to autopay. For people who store important belongings -- especially if you travel frequently, live far away, or may need emergency access through a trusted assistant or family member -- this is something to seriously consider. If a lock issue occurs and you cannot physically appear immediately, accessing your own belongings may become extremely difficult. Storage companies should not only provide security, but also professionalism, honesty, hospitality, and practical solutions for their customers. Unfortunately, that was not my experience here. I truly wish I could leave zero stars, but one will have to do.

08-Dec-2025 My wife…read moreand I have been customers of A-1 storage on Morena for about 4 years now and from the first contact I feel this has been a great company. We have a small business and needed a decent amount of space to store our inventory. The sign up is pretty simple. The hours are reasonable, and the best part is how easy it is to move in. If you pay close attention you may find a larger space for cheaper monthly fee when they become available. Just ask the front desk. Although the units are not temperature controlled, the temperature doesn't fluctuate too much, so it's fine to store art or things that are sensitive to moisture inside. Each unit is very clean, the halls are clean and I've never even seen a fly inside, so rodent/pest control is on point. Also, customer service this November and December has been amazing! I went in to ask a simple question and ended up changing to a larger unit. My larger unit has a loose handle and it was fixed asap. I'm happy with this storage facility. Thanks, Ashley & Lindsey Head

I checked out and it went smoothly. The resident manage Ed is so polite, efficient and helpful…read more Often most places customer service is good at onset. Here it is good at start and at move out when one becomes no longer a source of income . That is rare and very much appreciated

I've had a great experience with this storage facility--honestly worry-free from start to finish…read more The property is clean, well-lit, and feels very secure, which made me comfortable from day one. Parking areas are clean and easy to access, and amenities like dolly carts are readily available, which made moving items in way easier than expected. All of my questions were answered clearly and precisely, and the office staff was excellent. Jovahna in particular made the paperwork and move-in process simple and straightforward. Everything was organized, professional, and stress-free. I would absolutely recommend this facility and will be referring others.

WARNING BAIT AND SWITCH !…read more Back in February, I went to go rent a unit at this location of Moreno Storage for $34 a month for a 4 x 5' unit. I have no issues until recently. I received the letter that you can see attached that they were going to increase my cost per month for this unit to $101 a month. I completely understand that they may have the legal right to do this but then I think everyone should know about it as I'm trying to let people know that if you rent from them and even a short period of three months, they'll play the bait and Switch game. If that increased my rent by $30 a month I would've been upset but not enraged. In this world, you should be building trust amongst customers, but when you do things like this, how can they trust you or am I just collateral damage that doesn't matter to you? Every single one of their customers should know this, especially if you're getting a unit that you think is at a good price, but the real reason is they're gonna triple it and say that that's the market rate which by the way I checked and that's not the market rate for a 4 x 5Ft anywhere in San Diego. I've included another image which is a screenshot from A1 Storage another provider in the area and as you can see from the image there is a promotional rate. It's states that actually mine never stated that with Marina and their normal cost for a 7 x 5foot unit is $98. That's the market rate and they're saying the market rate is $101 for a 4 x 5 to me this is price gouging. I'm glad Yelp doesn't remove reviews like Google does because they removed my last review about them on Google, which is what they do to all bad reviews so they can try to keep a good standing shame on Google for that.

Very Good service, Darlene and Angie are amazing! and I definitely recommend and will come again!read more

Quick and easy check in process. Very nice people as well. I was able to reserve on the phone and…read morecheck in next day at my earliest convenience

Was here for years, they took over and raised the rent every 3-9 months. Kept breaking the rules…read more Always had rat Pooh and took away bathroom use. Took away trash services, honestly the worse customer service sucked. Especially the remote manager who was never around, Find elsewhere to go, they will do things like buy insurance for your unit out telling you

YOU MUST LEAVE A COPY OF YOUR KEY, or YOUR COMBINATION LOCK CODE WITH MANAGEMENT. There's a yearly…read moreinspection with the fire marshal done by department of transportation. They've failed most. This is of public record online. They've lost my keys twice. Had to cut lock for inspection. Keep in mind that other storages don't have such inspections. Bum city. The housing project of storages. Urine and trash in elevators. No restrooms. Bums are not only tenants(not living there), some hang out on the sidewalk that borders the building, drinking and smoking pot. Bums come in building with baskets stuffed with blankets etc. To be fair, all are friendly. The staff is friendly too. See the bad reviews? They're not lying!! Of course property management will counter, but I guarantee they wouldn't rent there. Extraordinary claims require extraordinary evidence, so go see for yourselves! Not enough security measures is another issue, so anyone can access building and compromise storage. Access hours suck! Nine to 5 on Monday thru Friday, 8-5 on weekends.