Duane is an effing hero! He came to look at a door knob that came off from the inside of the house of the front door . Repaired it instantly and fixed an issue with our gate that prevented it from closing all the way . He worked quickly , efficiently and you could tell he knew his stuff. As he was leaving he asked if there was anything else ... there actually was .... A door issue in our shower the was preventing the knob for locking it in place . He too fixed that . He was in and out of there in 20 min or less with all 3 tasks . We are very grateful to his kindness , patience and professionalism. Will recommend them a million times over!!! read more

Had to adjust doors instead of getting new locks but rekeying worked! Sometimes exterior doors become unalisgned read more

Just had them come out and add a privacy lock to my rental property. Duane came by and was on time, talked me through his process and cleaned up after the job was done. I appreciate the seemless touch. read more

911 Locksmith and Security - Duane, the locksmith, added a privacy lock to my rental. We appreciate the good work - Keys & Locksmiths Near Me - Dallas, Texas

Raymond did a great job and was very helpful in guiding me for future lock ideas that will help us be more safe from potential break-ins. I will 100% call them again if needed! read more

Raymond with 911 Locksmith knocked it out of the park, did a great job, was in and out quickly!

Had an excellent rekey here and it was fast and easy. Definitely recommend Raymond, he was great! read more

911 Locksmith and Security - Keys & Locksmiths Near Me - Dallas, Texas

The best price after inquiring from 5 places. You get an email confirmation with a picture of a technician visiting you, which is very assuring at a time like now. A very courteous service too! read more

Unbelievably professional and fast! Unfortunately, my locksmith had to drill, but it was only a $129 safe from Amazon. He was friendly, efficient and new what he was doing. THANK YOU!!! Be sure to check out this local gem for your safety and security needs! read more

Raymond was extremely helpful today ! Quick and efficient. If you need a reliable locksmith, look no further!

The communication with me from the dispatcher and the Technician, Duane, was outstanding. In particular, Duane kept in contact regarding his arrival and there was no wait time for me. He met me at my home and I was back in the house in a New York minute, even though I'm in Texas. Along with Duane's great performance (timeliness and doing the job right), he was very polite. I would use 911 Locksmith again and would specifically ask for Duane. I did receive a couple of quotes from other companies and some were cheaper but I got great value for my dollars. 911 wasn't the cheapest and they weren't the most expensive. It's the prompt, proper, courteous service when you need it that will make me call again if I need a locksmith again. read more

Truly outstanding service from a professional. We were educated on all of our options and given choices to accomplish our goals. The service provider was knowledgeable, friendly, and efficient. I would highly recommend. read more

Very courteous and changed the door locks very quickly. Then he even showed me how to do it myself.

Prompt response and excellent service! Discounted the service call because it was not urgent!

Great service and very quick response time, would highly recommend to anyone in the Dallas area. read more

911 Locksmith and Security - Keys & Locksmiths Near Me - Dallas, Texas

911 locksmith was amazing. They kept me updated on arrival time for my technician for my unfortunate lockout of my home. They arrived quickly, did a great job and charged a fair price. Byron was professional and friendly. I would strongly recommend them for your locksmith needs. read more

I tried to set up a visit from 911 on a Wednesday. We tried to confirm the proposed time they asked us, never got a response. Hoping that they just weren't good communicators, we planned our work day for them to stop by. 8 hours after his proposed time, he calls back and says sorry we didn't set it up. He suggested that he will get someone out the next day between 12-2pm. Finally, the next day came and at 2:35pm I had to call them just to see if someone was coming. I was running late to an appointment, and decided to start getting ready. At 3:11pm, my doorbell rings, the technician claimed that he didn't get the assignment until "20 minutes ago". I told him no thanks, I have to run to my appointment I postponed just because they asked for 12-2pm. Long story short, 1 miscommunication is understandable, but 2 times, you just don't care about your customers. read more

Found them on Yelp! And there was a deal. Check the 911 Yelp page to see if it's still there. I found myself in need of locksmith services. I browsed the reviews on Yelp, then the individual companies' websites. 911 seemed like the right fit for me and for the tasks at hand. I booked my appointment on line. I LUV on line booking tools. Using their website, I selected my services and proceeded to the date/time screen. A pop up advisory stated the service window is a 3-hour block of time which begins at the appointment time selected. The advisory also stated a technician will call 30 minutes before arrival.....Bueno. Understood. Perfectly clear and concise. I wanted to ensure I selected the correct service option, and I had one additional human-being-type question, so I called the business before finalizing the appointment. I spoke with Ethel. She was very pleasant, but could not answer my questions. She informed me a technician was the correct person to answer my questions, and that once I booked an appointment, the technician would contact me. Bueno. I hung up with Ethel and began the online booking process again. Now..... in case you (or I) forgot since 2 paragraphs ago.....I selected my services, and once again, a pop up advisory stated the service window is a 3-hour block of time which begins at the appointment time selected, and the technician will call you 30 minutes before arrival. Translation, s/he will arrive sometime between 4:00 - 7:00 pm and will call me 30 min in advance. Full disclosure: There were some MAJOR issues with the appointment.....as in the appointment didn't happen! While waiting 5.5 hours, I called 911 twice to enquire about the status of the technician. The first call was placed at 6:50 pm. I was told my name is on the schedule, my info would be forwarded to dispatch and dispatch would reach out to me. The second call was placed at 9:30 pm. I never received a return/follow up call, and a technician never arrived. BUT......There IS light. After providing my thoughts and feedback about the (non?) transaction, I heard from Asher first thing the following day. Asher was professional, courteous and vested in making the situation right. We agreed to a service arrangement. Raymond was dispatched and provided first class service, completing the work by lunch. I am very satisfied with both the service AND the style of 911. The only reason I feel compelled to even mention the snafu is, IF YOU BOOK ON LINE, follow up with a phone call to ensure the on line booking system communicated your appointment to the scheduling system. Remember, if you call in to check the status of your appointment, your appointment WILL show up for the admin/customer service staff. Ask the admin staff to reach out to THE TECHNICIAN and have The Technician check his/her work assignments. This review is dated 12/5/21. The snafu may not be a problem in the future. I sincerely believe Asher will iron out any kinks soon. I would use them again. read more

Had locks replaced. Tech was very nice and did a quality job. Cut out a new hole to add a lock on one of the doors. Everything works great!

I called around getting quotes for unlocking my car. 911 Locksmith, reached out really fast and had the best price. They were actually on site within 30 minutes of reaching out to them. read more

Had my new house rekeyed...he was extremely pleasant and got the job done quick fast and in a hurry! Would totally recommend!

Excellent Service!! Raymond was wonderful and would use again He was on time, very knowledgeable about my keyless lock and took time to show me how to set up my new lock! read more

Duane is awesome! He visited our business to fix our front doors and was professional, efficient, and answered all our questions. Would highly recommend Duane for any locksmith needs. He was very helpful. read more

My wife and I just bought a house and had a re-key service covered by our home warranty. We lucked out when we got Ray fro 911 Locksmith and Security! He breezed through the house swapping out each lock as if he'd done it a thousand times before! He was patient with me curiously watching over his shoulder, and he took the time to make sure each lock was buttery smooth before leaving. Home warranty or not I'll definitely be calling 911 Locksmiths again, and I'll be asking for Ray. Thank you, Ray! read more

I had a great experience with 911 locksmith. I set up an appt and Randall called and was exactly on time. Even a little early which was great. He was very quick and professional. Did a great job even encountering some problems we didn't expect installing my keypad deadbolt and also a security deadbolt. Very courteous and certainly knew what he was doing. I highly recommend. ! read more

911 Locksmith and Security - Keys & Locksmiths Near Me - Dallas, Texas

Received a call within a minute after placing an RFQ. Set the appointment for next day even if it was a holiday. Had to contact them that same evening to change appointment time. Since it was Sunday evening I wasn't expecting anybody to pick up but they did! Next day technician Raymond called 15min before arrival. Very knowledgeable and professional. My smart lock was in place in 15min. I also had issues with my balcony and mail box lock. Thought since he's here I might as well ask. He fixed those as well! Mail box issue occurred the night before and stressed me out a bit. I am so so grateful to Raymond for fixing it. read more

Raymond was the BEST help! Got me copies of my apartment key after I have lost them and made it so easy for me to get back into my place! Definitely recommend them as they also have great prices on just about everything locksmith related! He said as also super fast and didn't even take more than 3 minutes on making my keys read more

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The team is great to work with, and everyone is friendly and professional. However, I had some issues with the installation process. The installer was significantly late for appointments on two consecutive days, which was frustrating. More concerning, the installer damaged both of my front doors during the installation. Their attempt to fix it was unsatisfactory, with loose and untidy patchwork that did not resolve the issue. While the customer service and communication were excellent, the quality of the installation itself was far below standards. I had to negotiate discount for sub-standard job. I would rather pay full price for a professional job than taking few bucks, as it is going to cost me significantly more to fix my door. read more

We needed a locksmith real quick because we had a dead bolt stuck and we couldn't open the front door. They responded to my Yelp request very quick. They came to the house and replaced the deadbolt with a new one he had and it's was all done in less than 5 minutes! I highly recommend them. read more

Amazing and quick service ! Helped and gave me amazing service that I needed to get back into my car and get it started. Book with them you won't regret it. read more

Very quick, easy, and painless lock change on our new house! Raymond was quick and made sure to answer all of our questions!

I locked myself out of my new house not once, but twice! Benny was really nice and made me feel safe ( as a single lady letting a stranger get her back into her house). Also, whatever instrument he used to pop the lock didn't damage the lock and there were no scratches on the door. If I ever need the house re-keyed, I kept his card to call them back : ) read more

Duane provided excellent timely service! Quickly re-keyed two locks with existing keys and three locks without keys. Highly recommend!

We were in need of high security locks for our business and we for the number from a colleague who recommended them. They gave us a fair price over the phone. They agreed to come after we close and the tech showed up on time, get it installed, and patiently showed me how to operate the lock. The whole prosses was easy and professional. We since used them for all of our security needs. Highly recommended. read more

The locksmith was responsive, kind and went far above and beyond in his effort to help us get back into our home. Recommend them highly!

Raymond and the team and 911 Locksmith did a great job for us. Waited less than 2 hours for an appointment and they did a great job once here. Thanks! read more

Duane was very efficient, helpful, and courteous. His customer service skills are excellent. He fixed my lock issues timely. Due to his superb customer experience I will be using 911 services again. He deserves a big raise. Excellent job Duane keep up the good work! read more

The tech was super nice, informative, and extremely fast! I'd highly recommend using them!

Anthony did an amazing job. Great with communication. Kept us up to date every step of the way. After a very long moving day - it was refreshing to have such great customer service. We feel safe and secure knowing we have a newly keyed home. read more

We'd requested re-key services through our home warranty company. The initial company was less than responsive, si I asked them to find me another company. We were reassigned to 911 Locksmith & Security, and I am happy they did. The technician, Duane, was phenomenal. He did a great job. What impressed me the most was the service aspect of how Duane navigated the transaction. Duane and 911 Locksmith & Security are now my go-to vendor. I very highly recommend them. read more

Fixed my door "buzz-in" feature quickly, yet was very thorough in explaining the issues. They texted on their way, which I love and also was here when they said they would be. Would definitely hire again. read more