Fixed my door "buzz-in" feature quickly, yet was very thorough in explaining the issues. They texted on their way, which I love and also was here when they said they would be. Would definitely hire again. read more

The 911 team never disappoints. I have been working with them regularly for several years now, as a real estate agent. they are always super responsive and on time for every job. I can count on them for honesty and integrity as most times I'm off location and they are always professional when dealing with tenants and owners. They are an integral part of our operation and do a wonderful job. read more

You will recieve a photo from the co. of the technician who will provide you service and they will give you an ETA in order to know when to expect your locksmith. This is a trained & licensed professional who will quickly diagnose the problem & handle even the most difficult situation. Expect a well mannered professional and fair pricing. In particular, Raymond, takes great pride in his work & is very reliable. read more

Honest, reliable and trustworthy. I had to use 911 Locksmith and Security when I left my keys in my condo. The tech I had was named Raymond and he sent me a text with his picture so you can ensure the person coming to your home can be properly identified. He kept in communication with me letting me know when he would arrive and did an awesome getting my condo. I would highly recommend! read more

Raymond was excellent. Very knowledgeable and finished re-keying 2 locks today for me. Courteous and taught me a lot about different locks. Much appreciated and will use again. read more

Outstanding service! Starting from Yelp messaging with Andrea, who replied quickly and provided an estimate for the job. Then, Sean reached out and answered all my questions over the phone. Finally -- Raymond came by, setup all my locks quickly, was very professional throughout the project. Will definitely use 911 Locksmith again! read more

I was able to get an appointment quickly. The rep that worked with me was extremely knowledgeable , reliable, and quick. I would highly recommend 911 Locksmith. read more

I saw all the great reviews and called them at 9am. Just needed a simple lock change. Instead, i was connected to a switchboard and then eventually "your call may be recorded" after which i was connected to a live person. It is now 340pm and have not heard a word. I am not going to work with a company where my request is so basic, yet either not important enough or perhaps they are understaffed. Does anyone still know what the term "mom and pop":store means? It means someone live answering the phone. This one experience made me understand a lot more on my options. Again, this one star IS NOT for their work, as i never received a response read more

Raymond was very proficient and resolved my issue in no time at all. His communication before and after was great and he exuded trustworthiness. read more

Efficient, flexible, responsive, friendly, and down-to-earth. Exactly what you need in a locksmith. Thanks 911!

Unprofessional, dishonest and rude. They will trick you to come to the job site and open your lock to give you an estimate. If you don't agree with the crazy charges, then they will leave the lock open on the floor and leave. Please be careful who you are hiring. I hired them for my parents house for a latch that they did not install properly two month ago and charged us $199. This time they came and asked for another $199 for fixing a latch that they didn't install correctly during the first visit. I refused to accept their service and they demanded $50 trip fee which was not disclosed before hand and they wanted to leave the lock open on the floor and leave. I hope you hear the concern of a regular citizen like yourself. Please do not look at the reviews that they probably created themselves. This business has not shown any professionalism and to me a job that takes 4 minutes does not worth $199. read more

Husband was locked out Sunday from the door that enters the house from the garage. He couldn't find the key (it was where it was supposed to be!). Anyway, he removed the existing doorknob with a screwdriver and thought he could install a new knob set, but he has really bad back trouble and couldn't fix it. He called one place and they said appointments were 5 days out. I looked on Yelp and found 911 Locksmith, called them, and they sent Raymond out same day. He was so quick, so friendly, and had an expert job done in 10 minutes. We were really pleased.! We highly recommend calling 911 Locksmith for any service you need in the future! Top notch service! In read more

Michael's professionalism, promptness, and focus on the job is absolutely outstanding. He was able to help me get my car key that accidentally locked inside my own car - it's actually dead of winter here in Dallas at this time and Michael's patience and determination was truly remarkable and certainly commendable. keep it up bro. read more

5 of 5 here. I needed to rekey an entire townhome (10 keyholes). I used the Yelp estimate solicitation tool and received a response from multiple vendors including 911 Locksmith and Security. I selected them based on the ease of conversation via Yelp messenger without needing to go directly to a phone call. The team offered competitive pricing. I wasn't in a rush for the service, but the team was able to slot me in within 36 hours. The onsite locksmith was super professional and encouraged me to doublecheck his work before he left. He even identified an alignment issue on a gate that I hadn't noticed. Great experience. Thanks again team! read more

We had our new house rekeyed with them. They came very quickly. Replaced all the locks. Wore masks and socially distanced. Great experience.

Sean was very nice to talk with on the phone and set up an appointment within an hour. I wasn't on the property at the time, and the locksmith, Michael, was able to troubleshoot the issue very patiently with me on the phone. Happy with the job and the price. read more

I was having trouble with my door not being able to open it from the outside. I was afraid I would have to replace the whole door knob. Luckily for me the locksmith was able to fix the door. I definitely recommend this company. read more

I had called one of the well known Locksmith companies. And when I called for an update arrival time. I was told they would have the tech give me a call. The tech never called. I then called two other times. When it was past the agreed arrival time I called and canceled. I then searched on Yelp and found 911... The two gentlemen that arrived (1 in training.) Were extremely polite and knowledgeable. They repaired one deadbolt and installed two Stealth Locks. I'll diffidently will use them again. read more

I was charged $250 to change a lock. He noticed I was locked out of my house and took complete advantage. I will never use them or recommend them for anything. read more

Micheal was great! Friendly, down to earth--He was knowledgeable and professional. I appreciate that he respected my home and my time. I feel secure knowing that I have changed all the keys in my home. I'll definitely let my friends and family know about this great service- so seamless! read more

Michael was awesome! Quickly and efficiently re-keyed my home and was extremely polite and professional! Would definitely use 911 Locksmith again!! read more

Raymond showed during the scheduled time frame and also called ahead to let me know he was on his way. I also received a text update from the company saying he was on his way as well. I liked that they kept me informed. Raymond was very professional, nice and very respectful to my home. He worked quickly and had everything in working order and encouraged me to test the locks before he left. He wore a mask as well to protect himself and my family. I felt valued as a customer by him being cautious during these uncertain times. read more

Very dependable and arrived on time. I was very pleased with how professional Duane did his work! I highly recommend 911 Locksmith!!

Excellent service! Very quick to get to home and replace locks. Ray was very courteous and efficient. I highly recommend them. I called other services who didn't call back and 911 set up the call in minutes. I highly recommend them in both the Park Cities or wherever you need help. read more

Thank you for the help today. Locksmith was friendly and explained everything and resolved the issue

exceptional service, arrive on time, highly professional and reasonable pricing best locksmith in Dallas.

I called to get an old door nob replaced. They were prompt, but would not give me a quote over the phone. I should have known. When the guy came to my door, he did not introduce himself or show an id, but he asked for mine. He gave me a quote of a new doorknob with a key match for $390. I had gotten two other quotes this morning for $125. To his credit, the guy called the boss and miraculously gave me a quote of $175. It was super sketchy. I think they saw a single woman and thought I would fall for that and tried to take advantage of me. Not today, dude. read more

10 of 10 would hire Duane again. Called ahead, showed up on time and knocked out the rekey in no time. Great guy, very courteous, loves being out working with people. Keys work smooth and consistent. read more

Duane and only (Duane Gallaher) was super friendly and very helpful. He helped us in literally 10 minutes. Expert at his job. I can't recommend him enough. read more

Michael was wonderful from 911 locksmith and repair .. not an easy task but he got the job done within 30 minutes ! forgot key in ohio for sons storage until in Dallas .. only one key given and no master lock .. needed items that day .. called 911 locksmith and repair and they were able to accommodate us within 2 hours and a non gauging price .. highly recommend! read more

Raymond was great to work with. He was prompt, knowledgeable and did excellent work! He answered all of our questions (of which there were many) and made the entire process simple and stress-free. Would absolutely recommend him and his skillset to anyone who could use it. read more

This is late but Duane Gallaher was great! Professional and made sure my locks were changed / installed in a timely manner. Would definitely ask for him. read more

This company is super quick to respond, diligent, and affordable. They also went above and beyond to tell me what we did not need, and they didn't try to up-sell me on anything. Super happy and will continue to use them. read more

Let me just say that response time is very quick! They gave me an accurate quote and we're here at exact time promised. They explained installation and how everything worked at our home. I will be using them in the future as they are very professional on how they handled the project! read more

Michael came out right at the beginning of the scheduled window. I needed the front door and back door re-keyed and I also have a garage door I wanted keyed the same. I didn't have a key for the garage door lock and he was still able to re-key all 3 doors and cut me 4 new keys. He was extremely polite and finished the job very quickly. I will absolutely call again for any locksmith jobs I have. read more

Can't say enough about Duane. I don't ever leave reviews but his level of customer service was outstanding. There needs to be more people like Duane in all fields of service. read more

I know, right? A locksmith who gets a 5-star review? They *do* exist. So, as you may or may not know, locksmiths tend to have a really shady reputation. I hadn't known that until I listened to a whole podcast episode about it a few weeks ago. Lo and behold, I end up needing a locksmith to rekey my rental property.... When I called, I was loaded for bear. "I'm not paying any more money over the estimate," I asserted. Instead of a "take it or leave it" retort from the locksmith, I heard an understanding voice saying, "You probably had a bad experience with other locksmiths. I absolutely will not charge you extra." "Not even for the keys?" I countered. "Not even for the keys." The locksmith was there in an hour. So impressed with the way the whole transaction was handled, I decided to press my luck even further and have them replace the deadbolt to the balcony door. I actually got a discount on that second job! They even emailed me my receipt for my tax records. Now *that's* service. read more

Benny just left my condo. He was on time, very courteous and did a great job. After dealing with numerous vendors that were not a pleasure it was great working with 911. I would highly recommend this company and I do not hand out recommendations easily. Great job! read more

It was sickening when I realized I had gotten locked out, but thanks to George, I was back in my apartment quickly. Once he arrived, he had my door open within a minute. He even knocked the price down because he was delayed and arrived later than the time I'd been quoted, which was a much-appreciated bit of kindness. I'm glad to find a trustworthy business that takes care of its customers. If I ever get locked out again, I'll be calling 911 Locksmith. read more

Michael, the technician phoned and kept me informed about his ETA. Thankfully he was able to come before his scheduled time. He was able to assist with a door that I had that no longer closed after foundation repairs. He further re-keyed 3 doors for me rather quickly. Fast, professional, and courteous service! read more