We searched, intentionally, for a local alarm monitoring system when we remodeled. There are so…read moremany Big Box competitors! Smith Thompson has faithfully served and protected our home. I know that they will do the same for you.

Wow!! Has this company gone downhill since we first started with them, we have used them for…read moreyrs!!! But since they went to the new "key pads" and apparently "new" customer service overseas - nothing works right and they sure do not care when you call them- Sad to see they do not care about their customers anymore - BYE BYE SMITH THOMPSON!!!

Had to adjust doors instead of getting new locks but rekeying worked!…read more Sometimes exterior doors become unalisgned

Duane is an effing hero! He came to look at a door knob that came off from the inside of the house…read moreof the front door . Repaired it instantly and fixed an issue with our gate that prevented it from closing all the way . He worked quickly , efficiently and you could tell he knew his stuff. As he was leaving he asked if there was anything else ... there actually was .... A door issue in our shower the was preventing the knob for locking it in place . He too fixed that . He was in and out of there in 20 min or less with all 3 tasks . We are very grateful to his kindness , patience and professionalism. Will recommend them a million times over!!!

Love was a great help. We did twisted pair runs for networking and cameras as well as exterior…read morefiber. He had solutions for install problems that had stumped me for years. He was not cheap but given intermittent complexities, it all averaged out. Yes, he'll definitely get my return business.

It's true: Online retailers are taking over the globe because of the exploitation of the conscious…read moreneed for convenience, and the capitalization on poor storefront customer service. People wield meager amounts of time outside their professional and personal lives, so why face-to-face with an aggressive--or even rude storefront employee? You don't have to--at least with installing a security system--or mounting a television/wiring a custom audio system. Well, the gentleman (Love) who owns this business resets all the negativity against declining customer service--providing a stellar experience that tops all others. If brick and mortar stores could pivot--then reinvent themselves to centralize around integrity and compassion like Love, you'd see a market-take-back develop against the online conglomerates. Hey Evil Corp! We're looking at you and your online sales!! Elliot is coming for yah! Ha! His prices are going to be difficult to beat, I guarantee that. It was only $300 for a custom fireplace mount on our LG OLED and Sony sound bar. Best Buy and two other mounting companies were $300+ just for the standard fireplace mount. No amount of fresh pine nuts would convince a squirrel to pay that ! So, give yourself a break and give him a jingle from your iPhone or Android--then sit back and let him do his thing. Heck--grab a tasty beverage and have a convo with him! Love (his name) is simply the best, and supporting a small business is how we (as 'Mericans) can bolster the economy in our great state of Texas! 4/15/17 Had Love come back out for an outdoor TV mount set up. It looks great and we couldn't be happier. Always a pleasure to have his expertise.

THERE'S NO PLACE LIKE HOME…read more Everything you hold dear- your children, your pets, your precious memories live there. Phillip Haverland at Phaverland@adt.Com understands this. He LISTENED to me. Then he gave me the benefit of his expertise in security systems and he gave me something even more valuable- his time. He said what he was going to do and he did what he said. And all at a price I could afford. How much is it worth to YOU to have peace of mind? Thanks, Phil. P.S. ADT, you're lucky to have him. Ellen R.

Mr. Moncayo was very professional and explained the alarm system thoroughly. I will definitely…read morerecommend him to others!

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

These guys were great! No bs, no trying to sell you things…read moreyou don't need. Honest and straight to the point. They just finished up an install at my house in trophy club and it went great. Looks sooooo clean!

Showed Up When No One Else Would…read more I can't say enough good things about this company. During our 2021 ice storm -- when most businesses were closed and roads were a mess -- they came out to my house and installed a brand new garage door. That kind of dedication is rare. From the first call, they were responsive and professional. They gave me a clear timeline, showed up when they said they would (impressive given the weather conditions!), and got the job done efficiently. They recently installed a new garage door opener motor. The owner, Mike, called to follow up the next day to see how things were working out. If you're looking for a garage door company that actually shows up for you -- especially when you really need them -- look no further. These are the folks you want on speed dial. Highly recommend!

Prompt, reasonable and knowledgeable!…read more A bracket for one of the wheels on the garage door had broken off so I submitted a project via yelp. I received 5 messages and decided to go with this company because they responded very quickly and offered to come same day for an assessment and estimate. Michael was very knowledgeable and gave me a full assessment of the garage door including a quote for the broken bracket. The price was extremely reasonable and in about an hour I had a working garage door again! Excellent service, knowledgeable and great value. Would definitely use them again.

Fast, friendly , fair and knowledgeable. What more can you ask for? Could not ask for any better!read more

I used them about 3 years ago to fix a door lock. They did a great job at a low price, so I just…read morecalled them again. Same experience. Very friendly technician, great work on the lock and very reasonable price. So, they are consistently friendly, interested in doing a great job and very reasonably priced.