They impressed me enough that I did call them with my issue...but here's why you need to read this review... Since I couldn't bring my computer to them due to mobility issues, they came out to my house. For only $40 they provided me with an "on site" service appointment. Since I'm located in Conroe, TX, I was thinking I probably wouldn't get anything done in just one day...so how surprised I was when within an hour from making my phone call they arrived at my doorstep! Wow what a time saver! The technician who came out was great!! Not only did he diagnose my problem and fix it on the spot, but after everything he ended up charging me only $140 instead of what some of these guys charge. I even had talked to a couple other computer folks before hand...they would give me estimates for anywhere between $125/hr & say it was gonna take them 3 hrs to get the job done. That's all fine & dandy but nooo way I We are very pleased with 911 Computer for their fast and affordable service to our PC repairs. They also offer a 60 day warranty which impressed us! Highly recommended! read more

911 Computer - my computer - IT Services & Computer Repair Near Me

I reached out to this shop to have my laptop diagnosed and repaired. I was informed that a pre-payment was required to book and secure an appointment, which I had no issue with. They mentioned they would send over a payment link, but I never received anything. Unfortunately, this has been a frustrating experience. I've been trying to find a reliable place to repair my laptop, and this situation, along with another shop being closed despite showing open hours, has made the process unnecessarily difficult. Better communication and follow-through would go a long way. read more

EDIT FOR THEIR REPLY ON GOOGLE REVIEWS: I paid by Zelle, not credit card, so calling this a "chargeback" makes no sense. Yes, I initially left the 5-star review before I had verified the work, my mistake for trusting them. They offered the partial refund once I proved the work was not done, then they gave me a check that had a stop payment placed on it, so it could not actually be cashed. Proof of THEIR shady behavior: (https://imgur.com/a/m8y8N0I) Thanks to their lying reply, I set a reminder to repost this review every 2 months in every fb group I already posted it to. They will lose more than they charged me without a doubt now. ORIGINAL: They placed a stop payment on a refund check they gave me after I proved they did not complete the invoiced work. Very unprofessional, and low quality "business". They can only handle basic work at best I paid $762.68 for work that included a motherboard BIOS update, Windows 11 Pro installation, data backup, hard-drive repartitioning, rush service, and an onsite service call. The main objective was to move my computer from Legacy/MBR to UEFI/GPT with Secure Boot enabled. After the work was supposedly completed, Windows AND Powershell still showed: * BIOS Mode: Legacy * Secure Boot State: Unsupported * My actual Windows boot/system SSD was still MBR, not GPT * The motherboard still reported the same old BIOS version from 2021 Juan Carlos's explanation was that they had used a "custom firmware" and that Windows simply would not display the changes correctly. However, both Windows System Information and PowerShell independently confirmed that the machine was still booting in Legacy BIOS mode from an MBR system drive. So it was clearly not a display issue. They later offered to redo the work the "standard" way, which only reinforced that the promised end result had not been delivered the first time. The computer was also returned without my six-monitor setup functioning properly. Before the work, I specifically told Juan Carlos not to update the graphics driver because I knew it could break the setup. The driver was updated anyway (he confirmed it the day of delivery), and the monitors did not work correctly when the computer was returned, despite being told that everything had been tested. Juan Carlos could not figure out the solution himself; I ultimately provided the fix. When I asked for a refund he then acted as though I should be grateful because he had spent additional time getting the computer to work, even though the problem resulted from a driver update I explicitly asked him not to perform (which I also gave him the fix for). They repeatedly say they will return your computer in the same functioning condition, but that was clearly not true since Juan Carlos said the extra time he spent was "out of scope" once the topic of a refund came up. The most unacceptable part came after I agreed to their partial-refund offer (of only $100, even though the incomplete line items were much more). They gave me a refund check, but a stop payment was placed on the check, so it could not actually be cashed. Giving a customer a refund check and then preventing the payment from clearing is beyond unprofessional. Google reviewers should also look at this company's Yelp reviews. The Yelp reviews are much more consistent with the true experience than the overwhelmingly positive picture shown on Google (which is really from simple jobs it looks like). Between the incomplete technical work, the questionable "custom firmware" explanation (which is just a lie that I caught Juan Carlos in), the unapproved driver update, the computer being returned without all monitors working, the dismissive attitude, and a refund check with a stop payment placed on it, this was one of the worst service experiences I have ever had. Regarding the money, they can keep the $700. I've posted the full story on multiple review sites and in multiple local Facebook groups (even in Spring), so their little stop payment stunt will cost them far more in lost business than simply honoring the refund would have. read more

My initial contact with Juan Carlos was delightful and I cannot reach him ever since. And I believe they're blocking my phone calls. So we're going to try to drive to the listed location and find out if they in fact do exist. I'm very distressed at this point in time and so there have to be some assurances that this is a real business at this point. Meanwhile they have items that belong to me that I really require back. Please give me my hard drive back and my new desktop Dell computer! Please!!!! Juan Carlos came to my house on the 29th of March and I have not heard from him since. Please I'm begging you please I need to hear from you! If you cannot upgrade my brand new Dell computer to Windows 11 then I need it back and I need my hard drive from my old computer back as well! This is so important this is so very important!l read more

After being told it was my fault I didn't understand the technician's insufficient explanation of what they were doing, they are now refusing to give me the log in they created for my network. I've been hung up on multiple times. read more

do not get work done at this place! the shop does not exist! juan carlos(if that is his real name) will hold your items hostage for any disagreement and you will not be able to contact him. i paid 400 bucks to have my computer fixed. He even attempted to use a voice changer to insult my intelligence! when it was returned he did not fix anything because it booted and did the exact same thing it was doing before so he basically charged me for a cleaning! i waited a year to submit this so he would not do any funny buisness with my pc please please im begging you do not shop here read the reviews he is not professional and not a good person you will regret it find somehwere else! read more

I had the worst experience I ever had with a business with 911 computer. During the past summer I contacted 911 about a harddrive I had that I couldn't retrieve data from. The told me they could diagnose and quote for potential repair for $50. They pick it up no problem, easy fast exchange. They tell me they would let me know within a day or two about the status and send an invoice. It took about a week but they did tell me it was no retrievable data and sent me the $50 invoice which I promptly paid. This is where the story turns. They offer me a service to send it to data retrieval. They say it could cost upwards to $700 but they wouldn't charge until it was fully determined. I agreed and this was the last time I was able to get in contact with them. I opened a service ticket on their site to request status which was kept opened and ingnored until I updated it last week. It is now closed with no update from them. The reason for closure was that I didn't respond within 72 hours. I've tried calling several times but I never get a response. At this point I just want my harddrive back. It belonged to an older family member who had some very important documents. This business... if you can even call it that, essentially they charged me $50 to steal my harddrive. read more

Friendly, professional service. I especially like that they make house calls, but most importantly they save me from buying a new pc. Thanks a bunch! read more

I would rate service of 911-computer as totally disappointing I paid $453 for repair Still the computer is not working My repeated phone calls and emails are not answered Anyone who reads it should be aware of this company Partha Biswas read more

The keys on my laptop weren't working. They came pretty quick and sent me a quote. The quote was for $350- I felt that was pricey and told them "no thanks" two days later I still didn't have my computer back. When I called and asked for it, they either wouldn't answer or were VERY rude. When I finally got my computer back late and half a day later it was broken even more and not put back together properly. I have tried to call about the breaks they left on my laptop but they won't pick up. read more

911 Computer - IT Services & Computer Repair Near Me

Quick to respond and quick to do offsite repair. Their prices are reasonable. Hopefully I will have no more issues with my Dell laptop!

After talking with the owner, I feel much better about the ownership and company. The prior call was a miscommunication. I retract my prior 1 star. Please except my apologies. read more

These guys have to proven to be excellent at what they do. I gave them my broken laptop screen and these guys had it back to me in three days. They were extremely professional. I would definitely use these guys again. read more

Very professional and knowledgeable. They were efficient at diagnosing the problem and fixing the problem. They came to me, analyzed the problem and then took my computer to their shop, fixed and brought it back the next day. I would have given them a 5 star rating except for the fact they promised to be at my location in 2 hours and it was 4 hours before they arrived (which is better than others I called and would only schedule an appointment in 2 days) and lastly they seem a little expensive. read more

I have a large water cooled gaming rig that I also do my work on. Had an issue I could not resolve, so I called these guys. I sorta picked them a bit at random, but I'm glad I did. The dude was at the house that early afternoon (Tuesday), and I had my rig back early Friday afternoon, with a warrantee. It was less expensive that what I expected. I'll use these guys again if needed. read more

They are nice and pleasant to work with, my problem was after my computer was taken back to their place and another computer fixed at my home (password retrival) I woke up the next day to a email saying my payment(s) were late and I owed a late fee. They bill in stages which I also find strange. When my computer was returned and hooked up the bill was mid $500's. New hard drive and saved my information. read more

Yes, they are a "5". They both fixed my laptop and sped it up.... Love the remote, pick up and deliver too. Price was moderate, but fair, as I opted for the rush service... ( how much is your time worth, lost business?) and returned it in under 4 hours + a 30 day warranty. They will be my go to computer repair place, as it was easy too... ciao read more

911 Computer did an excellent job and also provided top notch customer service. The worst possible thing happened to my business computer, the hard drive crashed. Juan Carlos came to my home office and was able to pinpoint the issue in about 10 minutes, something the competition wasn't even able to do. 911 Computer had my computer up and running within 5 business days and resolved all the issues and saved all of my data and files. A very customer friendly combination of computer knowledge and service. I highly recommend. read more

This company is not the cheapest but let me tell you when you are running a business and must have computers that work they can tell you what the issue is and fix it fast! The technician also took the time to educate and explain to me how the different components in my system worked. I was very pleased with the work they did and best of all they came to my front door to pick it up! His vehicle was wrapped and branded which was super professional. FIVE STARS! read more

I give this company a 1 star rating. I needed my internet badly. A switch from Comcast to AT&T back to Comcast left no connection and I had Bill's due that I paid online. They were the 2nd company to call me from asking on Angie's List ( Home Advisor). They had someone out in a couple of hours. Reason I did not go with anyone else. Surprise it wasn't to start fixing the issue which Comcast would not do, it was to give a quote of nearly 350.00 to get my connection back up and running and they wanted 20% down to hold my appointment the next day. Then the next day at appt time, Juan Carlos shows up and quickly goes to his laptop for 45 minutes, not explaining much. After that he connects some "network extender" wher I used to receive the hatd-wire connection. He then gets on the computer shows me a connection and he is quickly gone after I gave them the money. He says there is a 30 day guarantee on the work. I had changed my password on my gmail account and forgot I had done that. Not receiving email I quickly called the company back to say it wasn't fixed. Then I fixed the issue. Was expecting a call from Juan Carlos and instead he shows up. I explain. He says its 50.00 if they come back out and it is a "computer" problem just in trip charges. I said okay sorry and I was not charged. 45 minutes after he left the first time, internet goes down and stays down. At 3:00 I call My Spring IT Guy who had been the first to call, given me a 125.00 quote over the phone but could not see me on my urgent request. I called 911 Computer and told them the issue was not resolved and I did not trust their solution. They insulted me again in an email saying it was human error or my computer. I wrote back and said NO to another appt. Short on time. Robert came to the rescue made changes to both upstairs and downstairs outlets, took away 911's equipment and corrected the problem and charges 125.00. I had a text from 911 and I asked twice for them to make arrangements to pick up the 100.00 equipment. They did not respond. I told them I would be disputing their charges on my credit card, they did not respond. Before that Juan Carlos who could not come back that day did call me and insulted my intelligence again, saying I did not understand the fix. I will never use them again. Robert of My Spring IT Guy is much more, honest, reasonable and pleasant to work with. read more

My Sony VAIO laptop hard drive finally died after 5 years of faithful service. I contacted 911 Computer Repair to see if the drive could be replaced with a SOLID STATE drive and get Window 10 loaded. They immediately set up an appointment, and a technician came TO MY HOME! I got text messages as to when he would arrive, his name, color vehicle, etc. Juan Carlos took my computer and was gone in 15 minutes. The NEXT day, 911 Computer Repair called and said the computer was done and could deliver on a Saturday afternoon. I wasn't able to receive the computer, so they set up an appointment first thing Sunday morning!! I had my fixed computer by 8:30am and again, delivered promptly and courteously to my home by Juan Carlos. I've owned computers for over 40 years, and I have NEVER had such outstanding, prompt, and excellent customer service! Don't wast time contacting anyone else. They will come directly to your home or business. I totally recommend them. read more

I was very much on the fence about using this company because of the absence of reviews. Nevertheless, because they are a mobile company ( that will pick up and assess your computer from home or your workplace), I decided to give them a shot. Forward to two weeks later, $200 later, 10 futile calls and unreturned messages later... Day one : Called company and explained predicament. My computer was sluggish and was taking a very long time to boot up. The representative was very helpful and managed to find me a same day appointment, which I was very happy about. The computer technician showed up promptly and diagnosed the issue - malware and some disk errors. According to him, solution was to wipe out windows and reinstall the operating system. Price of 189 plus tax quoted. Unfortunately, this would mean losing my software including some statistical packages worth $300 ( previous techs have managed to salvage my software but as this is not my area and I am new in town, I will have to trust the technician's opinion). Also it would take a day or two before my laptop would be returned. My opportunity cost $500 plus two missed deadlines.. Day two: received an update regarding my computer via email. Things are looking up! Day three: received a follow-up call from the technician delineating progress and setting up a drop off time. Day four: the technician dropped off my computer. My data was all intact but my precious statistical applications were gone forever. Oh well, all's well that ends well? 2 weeks later... computer will not boot up! Ah, but there is a warranty of 30 to 90 days on repair services....?Day 14: I call the technician directly, and explain that my computer is stuck in an automatic repair loop. Perhaps an appointment is necessary? I am politely shut down - what do I know about computers anyway? So I let the computer run through the evening and through the night. Day 15: I leave a message with the technician, my laptop at this point has been in a perpetual automatic repair loop for over 24 hours. A few hours later, I receive a call back. Again, I request an appointment and I'm reluctantly told that the earliest appointment is two days away! I express the urgency of my situation, and the company line is parroted back...two days from now, they will pick up (but not repair) my computer from my home. Given their previous timeline, I mentally calculate that we are looking at a turn around time of 4 to 6 days. Again I plead for some leeway given my approaching deadline. Futile. I ask to speak to a supervisor and I am given a number, which after several calls I realise is an unmanned voicemail. I call several other extensions leave some messages, I even send an email. Silence. By the end of the day I am ready to pull out my hair.... Finally at 6pm, I receive a phone call from the highly sought after Supervisor. She listens to my problem, or at least seems to. I explain to her that if for some reason they are unable to squeeze me onto their schedule, I am more than willing to find alternative services, though equity demands at the very least, a partial refund for services not rendered (stated with slightly more aplomb). Clearly, this is the wrong thing to say! A tongue lashing ensues...and phrases like "wait your turn" and "respect" are hurled at me in a scolding more severe than my mother at her worst! Privately, I think to myself, HAVEN'T I WAITED LONG ENOUGH, to get the job done CORRECTLY? She insists that the problem I have is unrelated to my previous issue (while at the same time implying that she has no idea what the issue is! Odd!). She finally cools down, and asserts that PERHAPS, she can do me the 'favour' of having somebody pick up my computer tomorrow, BUT they won't have a look at it until they deal with the 30 other (PAYING) customers. She promises to contact me tomorrow about MAYBE having somebody pick up my computer. I offer to drop off and pick up the computer myself. She shuts me down again. I relent and resign myself! We'll see what tomorrow brings. For now, TWO STARS on the merits of customer service and customer appreciation. My technical issues might just be a one off occurrence but the paternalistic condescension towards the client is noteworthy. Again, I may just have caught a few individuals on a bad day, and striving to give an impartial review will update my experience accordingly. Update, got a second opinion. Turns out (in addition to malware)my hard drive has been failing for a few months now hence all the start up issues. This was not picked up by the technicians at 911 computers though the issue was resolved by a second company within a few hours, rather than a few days. From the comments below, I doubt I'll recoup $200 sunk cost though will update if so. read more

We had issues with our home computer wi-fi accessibility and wanted a local company who would come out and diagnose our issues and provide us with solutions. 911 computer did just that. Reasonable prices and on-time service. Do NOT use a big box store like Best Buy when you can get great quality service from a company who isn't going to bill you by the hour and over sell you. Great experience and highly recommend. read more

Carlos was very accommodating and answered all my questions. I would recommend 911. He also stated if I had any other issues I could contact him. read more

I have recently used 911 for help malware and viruses on my MacBook. They were very professional and did an excellent job in cleaning my laptop and keeping me informed through out the process. Juan Carlos took his time in explaining the process and what would be done and answered all my questions before and after the work was completed. I would contact them again if I required any further work on my computers. read more

911 Computer has very quick response time. My computer was picked up, diagnosed, repaired and delivered faster than was anticipated. Carlos was very professional and and explained the technical issues and what the customer's should expect. They are however pricey IMO read more

My technician arrived on time and at first thought my computer's problems could be fixed on site. It turned out it was going to take longer than initially anticipated, so he took it back to 911's lab. I received an email several days later letting me know the computer was ready to be returned and set up an appointment. When the computer was returned, my technician took time to explain what had been done and how the newly installed anti-virus and malware protection programs worked. What I liked best about this firm, and the reason why I would use them again (other than the fact that the computer was fixed) is that you deal with the same tech for the entire process: first appointment, take away (if necessary), return and re-set up. The tech I had was courteous and very knowledgeable. Would definitely use this company again. read more

911 Computers upgraded my laptop with more memory. Carlos was very customer focused. He had to order the memory but it came in quickly and he had it installed in a few minutes. The additional memory fixed my issue. read more

they did a great job fixing my computer.

First time I used 911 for a computer problem and couldn't have been more pleased. The company worked with me to find a convenient time, I was notified one hour prior to the appointment and the tech arrived on time. The tech was courteous, friendly and professional; it didn't take long to identify the problem and proposed a solution. I felt confident that the tech knew what he was doing and secure in letting him take my computer for repairs. He promptly returned the computer, set it up, described the problem & solution and it works great now! I would recommend 911 for computer repair! read more

Great Service and wonderful assistance. I would recommend them to anyone who is looking for help on their setups and computers.

Great service!!! My computer and printer were no longer speaking. I was not familiar with anyone in the area and took a chance on a cold call after reading the Yelp review. Tech (Carlos) came out within 2 hours of my call. He was very patience, professional and efficient. Explained everything as he went and then at the end made sure I understood and again went over anything I wasn't clear on. He also brought my system up to date which hadn't been done in forever. I was told up front what the cost would be and that is what it was; no add-on or up-sell. The warranty that came with the service was the "icing on the cake". I would certainly use this company again and highly recommend them. read more

I was in a pinch and needed help fast for my business to avoid downtime. Of all my choices, 911 Computer repair was the only one who came to me on a Saturday evening. I received my computers back sooner than promised with professional and courteous care. read more

Excellent service! A technician came out the same day I called and brought my computer back within a couple of days. Then I messed up my computer again and once again, they picked up promptly, repaired promptly and at no charge! They are very professional, knowledgeable and I would highly recommend them. read more