Me, my wife, my mother-in-law and my son had our first, and last experience, at Main 85 today.
Upon sitting at our table, we had to wait nearly ten minutes for a server to approach us to put in an order for drinks. I observed a number of servers working in the establishment, and there were many open tables, so I could not understand the delay in service. Little did I know, this would be the first in many lengthy delays/lapses in service.
Our server came to the table and I asked her if she could tell me if the establishment served tequila. She informed me that the establishment did serve tequila, so I asked her what top shelf tequilas were in stock and she told me, "I don't know. There are a lot." I asked the server if she could find out what was in stock and she informed me that she could not. I then informed the server that I would go to the bar area and view the tequila selection for myself. I then entered the bar area where I observed three people working behind the bar. Despite three people working behind the bar, i had to wait for more than five minutes for someone to approach me so I could make my order. While I was waiting, the other patrons in the bar area were joking about me waiting for so long and stated, "You should just take your shoes off and take a load off." I observed the tequila selection, which was good, but by no means was it exhaustive. As I am writing this review I can still recall the entire selection, which implies that my server, who works regularly in the establishment, should have some working knowledge of the liquor selection and/or could have easily learned what was on the shelf. I obtained my drink, paid at the bar, then I returned to the restaurant area.
After ten minutes, the server returns and asks if I paid for my drink at the bar, and I tell her that I did. She was visually upset by my decision to pay at the bar but I had no other choice. The server did not know the alcohol selection, was not willing to obtain a list of the selection, and I had to leave the restaurant area and my family to purchase a drink.
-This was just the beginning.
The server returns after ignoring us for another ten minutes, despite my wife and mother-in-law trying to gain her attention. When she finally returns to the table, we make our order. My wife orders a caprese burger and the server proceeds to tell her that she pronounced "caprese," wrong. The server then corrects her and pronounces "caprese," wrong herself. We spent two weeks in Italy just a couple of years ago. We ordered and ate "caprese," regularly in the old country. We know how to pronounce "caprese." If a server is going to talk down to her customers, and/or carry herself pretentiously, she needs to at least do it right. My wife then asks what the difference between a steak burger and the locally grown beef. The server responds, "You know, it is just burger." My wife again asks, "Is it steak, or burger, or something else?" The server again says, "You know, it is a hamburger." My wife and I looked at each other with our mouths open. As I am writing this review, I am not entirely certain what constitutes a "steak burger," at 85 Main...and neither did our server.
I ordered a fish taco special, my son ordered chicken nuggets and fries, and my mother-in-law ordered a steak. My son's chicken nuggets were so dry that he refused to eat them. My mother-in-laws steak came out medium, as she requested, and she reported that it tasted good. I will also mention now that the bread that took nearly thirty minutes to get to our table tasted good as well. These two things were the silver lining to our Main 85 experience.
My wife's Santa Fe burger came out....wait, she did not order a Santa Fe, she ordered a caprese burger, which the server had made it a point to tell her she had mispronounced. My wife sent the burger back and we all waited for her correct order to return to the table. When my wife's caprese burger returned to the table she cut it in half and we observed that the inside was completely raw. My wife's burger had been seared on the outside but the inside was red and purple. The meat was mushy, sticky, and turned into a small blob when squeezed together. My wife informed the server that her burger was raw, showed the server the burger, then asked that the burger be removed from the bill.
We finished our meal and again had to wait a lengthy period of time to get our bill. The server returned to our table and asked, "Do you want take the burger home?" My wife replies, "The raw hamburger? No." The server asks, "Do you have a dog or something?" and my wife replied, "We do not have a dog, and even if we did, I would not feed it raw hamburger." The server did not respond.
We paid our bill and left.
I have never, ever, wrote a Yelp review but today's experience was so egregious that I felt I had no choice. I would have wrote more but the character max for a review is 5001.
Customer beware. read more