DO NOT EVER CONSIDER USING THE SERVICE OF THIS COMPANY. We've been paying a $1000/mo for a closed…read morecircuit service. The past few months the service was virtually unusable in the evenings (1.77Mbps upload and 28.48Mbps upload speed instead of the 250/250Mbps promised speed). Two weeks ago, I spoke on the phone with a technician, Mike, and told them that our service is spotty and in the evenings it's virtually unusable. He said it's a general outage that is affecting our service too. They are working on it. OK, fine. Two weeks later, it's still the same. Called in last night, spoke with 2 reps, including Ray (the other guy refused to tell his name, just hung up on me). They were absolutely useless, and they literally lied to my face multiple times. Tonight, same thing, virtually unusable service. Called in, again, spoke with a woman, who said that Hawaiian Telcom disconnected our service(!!!!), and that's why it's not working. We didn't request anything like that, nor were we informed about such action. I told her that. She said she thinks it's because I called in two weeks ago, and talked to Mike, and that's why they disconnected our service. I thought I didn't hear it right, so I asked again, and she said the same thing: we no longer have service with Hawaiian Telcom(!!!) and because of this, she can't fulfill my request to connect me to her supervisor, then she hung up. Now, after 10pm, the internet is a little better, so it's CLEAR that our service wasn't disconnected. I can't decide if these reps are just liars or mentally ill because it felt like I was speaking with people who had zero connection to reality, and were just trying to make up things to avoid doing anything. After multiple lies from one of the guys, I requested to speak with his supervisor or another rep. He said that he can't connect me to anyone else. I asked why 3 or 4 times, because last time they did connect me to this closed circuit specialist (Mike). But he just kept saying that he can't because he can't. Why, are you the only employee working for this company, no one else?? "Yes." Then he hung up on me.
I'm absolutely baffled. I've never experienced anything like that with any tech support line ever. And I even worked in tech for over a decade.
AVOID THIS COMPANY AS FAR AS YOU CAN.