This review is late, but I wanted to rave about my experience at Pictures Plus. Tristan was the one who helped me and my friend pick out matting and framing for each of our art pieces. Tristan really took his time, giving us plenty of options per piece, showing us how the mat and framing would look together, letting us pick and choose at our leisure. He never rushed us or made us feel like we were wasting his time. He gave us some interesting options and combinations that really helped the art we bought really stand out. The mat and frame complement the art perfectly, showcasing the art and never overshadowing it. The quality is excellent. I love looking at my art pieces when I'm in my office, and my friend loves looking at her art when she gets home everyday. One other awesome thing - I got a call from Pictures Plus when my art was about ready to get picked up. They said there was some minor damage to the matting, and they were very apologetic. They fixed it, no charge. To be honest, I probably wouldn't have noticed, but it really highlighted the quality control and standard to which they hold their framing. I also appreciated that they called me and let me know instead of trying to pass the art off to me without letting me know about the damage. I will 100% come back if I need additional items framed. read more

Placed our orders for graduation posters online and picked them up at the Kahala location. The staffs were very helpful throughout the process and provided exceptional customer service. Would definitely recommend! read more

I've gone to Pictures Plus three times and had an excellent experience each time. Tristan and Vance (but especially Tristan) showed great interest in my pieces and handled them with the utmost care. They provided excellent consultation when advising on the color of the mat and type of frame and overall layout of the pieces. I never felt pressured to go one way or another. I believe Tristan has great taste overall, understands how not to overshadow a piece, and handles his pieces with care. All of my pieces had a clear front that was not always obvious if you don't read Japanese. The team never made a mistake, demonstrating their attention to detail. In one case there was a piece of dust behind the glass and they proactively reframed the piece without me having to return it. For my most recent project, I had two custom art pieces from Japan, and was nervous to let go of them for framing. The team finished the frames faster than expected and the quality was excellent, quelling my concerns. Below are the final versions of my pieces: - a sumo line up on washi paper - a tenugui - a custom shibori on silk I'll add that it's not cheap to get custom framing and museum no glare glass (add cost, but such a benefit), but if you can make the investment and you don't think you'll re-frame the pieces, it's well worth it. I look at these pieces every day and appreciate the care Picture Plus took into honoring the artist and my home. read more

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Thank you to Vance Higa for helping us on a very busy Saturday morning with framing of our son's college diploma. Although we were initially told it would take 1-2 weeks, we received the finished product the following Thursday. While it cost more than anticipated (we chose the more expensive glass) we are very happy with the result. As my hubby says, "You get what you pay for..." and it's definitely worth the cost. read more

I haven't been to Pictures Plus in decades, but I remember framing some wonderful Christmas gifts. So, this Christmas I got inspired to frame a nice photo for my wife and went to Kahala Mall with just my phone. Tristan was very helpful in helping me make my decisions. I was done in like 5 minutes. The original options I chose came out to like $340, which was way too much. So, Tristan helped me tone down my options to bring my cost down to $240. They called me when it was completed just as scheduled and the picture came out fantastic. Couldn't be happier, except I had no idea that having an 8"X10" photograph framed could cost this much. I would still come back because I have never been not satisfied. read more

Pictures Plus - Kahala - Framing Near Me - Honolulu, Hawaii

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I wanted to frame a newspaper article for our nephew. Was not sure how or what I wanted. We went into Pictures Plus in Kahala Mall and was greeted and helped by Vance Higa. Shared with him what we wanted to do and he went right to work. He then shared a different way to do what we wanted and that idea was even better. We are amazed at how the framing came out. Preserving a once in a lifetime achievement was a success. We are beyond pleased at the service and professionalism we received. Thank you Vance, job well done. Sorry photo does not do it justice, we have not given the gift yet. read more

Pictures Plus - Kahala - Framing Near Me - Honolulu, Hawaii

Pictures Plus was awesome in my time of need,,, I needed a large canvas print... RUSH!!.. Vance did it all !!..efficient!! Thanx Vance!!! Eric read more

About two weeks, my husband and I got married in Kailua. Prior to arriving for our wedding, I was putting together last minute details for our special day one of those details was our welcome sign and seating chart. I was light weight freaking out because 1) I didn't know how I was going to print it out and 2) if I printed it out in California (which where we are from) how the heck am I going to transport it to Oahu. I put a request on yelp and Tristan responded immediately. Not only was Tristan super helpful, but when I was having troubling placing my order online I contacted Tristan and he was able to put my order through. I am so grateful for Tristan's' help! My order was placed on July 15 and ready for pick up once we arrived on the island, July 20. If you need anything printed let this place be your go to! I was able to look around their store while waiting for our order, and they are able to do so much more! Mahalo Tristan, you were truly a lifesaver for me! read more

Pictures Plus is great. They are my go-to business to frame anything from family pictures to making shadow boxes with professional momentoes or jerseys. Tristan helped me with my latest shadow box. I had an idea going in, and he really elaberated in laying it out, then picking the mat, and finally wrapping it up with the frame. The little details like the red border just inside the glass sets Pictures Plus apart. read more

Pictures Plus - Kahala - Framing Near Me - Honolulu, Hawaii

I depend on professionals to help me with all my framing. Tristan with Pictures Plus in the Kahala Mall is absolutely the best I've found in Oahu. I've had several canvases and mirrors framed and they are always perfect. read more

I called the store when I needed to frame a BIG painting and spoke to the manager Tristan. Super friendly guy and made me feel welcome so I visited a week later with my artwork. The Kahala store is well lit and very clean so you feel confident about leaving your work to professionals. Tristan showed me the samples I requested and answered all my questions patiently even though he was done for the day. I was anxious about cost because I had a large piece to frame but I never felt pressured. Thankfully we were able to find one within my budget. I am very glad I came here and worked with Tristan on this project. NO STRESS! Much MAHALO to Pictures Plus! read more

The young lady that helped us was a delight. Helpful with suggestions and putting our picture together. I give pictures Plus Kahala an A+!!!

Michaela showed me so much Aloha and knowledge about options for frames. She keyed in on what I was looking for in size and quality, as well as the turnover time. SPEEDY!!! Go see Michaela! She knows her stuff. read more

Yes. Very helpful with many questions I had regarding transferring years of my photography to metal Can't wait to see them. Awesome staff. read more

My husband and I went into Pictures Plus Kahala after speaking with Vance by phone. He was very helpful in helping us repair an artist print Hawaiian piece. We then asked Vance and Makela to assist us in choosing an accent mat frame for another Hawaiian seascape signed lithograph. We are very excited to go back in and ask them to help us with other art. Vance has an excellent attitude and is definitely service oriented. Makela is very honest in providing her assessments of Koa frames, mats, and how to further enhance the esthetics of your art. Mahalo nui loa to both Vance and Makela! read more

Everyone there is great. I've had several prints framed and keep going back. They take the time to make suggestions and show you how the various options will look. And as well the final product never fails to impress for its look and workmanship. read more

I needed help and ideas with some items left behind by my late grandfather. It's hard to arrange and visualize what the end product will be, and it came out looking better than I had imagined. The frame was also finished within the time initially promised. I'd like to thank Tristan and the other members of his shop for their fine expertise, professionalism, and craftsmanship with this sentimental piece. I can't recommend this shop enough and plan to use this shop again when the next project arises. Mahalo. read more

Pictures Plus - Kahala - Framing Near Me - Honolulu, Hawaii

I've always loved this Pictures Plus location! I bought my mom a numbered art piece from Thor's collection several years back as a birthday present. I was able to bring it in to the store and they made a customized box and shipped it to our new home in Oregon for I believe less than $200 (and the quote was actually LESS than what they had quoted me over the phone)! I can't find the receipt at the moment or I would include the amount as well. We truly treasure this artwork and the time and attention pictures plus has always put into protecting it for us. Thank you Pictures Plus Kahala!!!!! read more

Pictures Plus - Kahala - The amazing piece! - Framing Near Me - Honolulu, Hawaii

Tristan was amazing! I brought in a print that I wanted to frame and we collaborated about what the end result would look like. He was patient along with an artistic eye offering suggestions on different materials for the frame as well as the mat, and other features... all within my budget! Wow! Customer service... outstanding! read more

I have had multiple occasions to bring things in and create "masterpieces". Derrick, Tristan, and crew are extremely nice, helpful, creative, and very pleasant to work with. I took their suggestions on each project and I am very happy with everything we did. I highly recommend this store. read more

Great service and got exactly what I needed. The store is classy. My photo was printed on metal and was made quickly.

Absolutely A+++ service. I own a small ramen shop that I wanted to brighten up with some nice posters. Raphael at Pictures Plus was stellar in helping me get the most bang for the buck in the fastest time possible. Recommend! read more

Pictures Plus - Kahala - Framing by Pictures Plus - Framing Near Me - Honolulu, Hawaii

We used Pictures Plus to frame several wedding pictures from our son's wedding. Rafael did a FANTASTIC job. He adjusted the color in the pictures and cropped so they looked better. He helped us pick frames that would flatter the pictures. Prompt, friendly, helpful service!! We highly recommended Pictures Plus Kahala. read more

Pictures Plus consistently has great service with very helpful employees. They have great vision while also keeping things affordable and are very customer oriented. Tristan helped me completley revive two prints that were first birthday presents from a dear family friend, as well as two canvas pieces from my late grandparents. And when I came to pick them up, Derek generously unwrapped the finished prints for me to see right away then helped re-pack them for transport. Awesome team! read more

I am a freelance artist who has a photo exhibition up at Ars Cafe on Monsarrat. Rafael Fernandez was SOOOOO helpful in helping me figure out which frames to use for my show. From start to finish, he was an incredible and vital part of making this show come to life and words cannot express how grateful I am. read more

Pictures Plus is our go to place to get our frames done for our art or photos. We first went to them for our wedding to get our 1000 cranes mounted and our engagement photo. They did a really nice job on framing both of those pieces. The crane frame was especially nice because the background is black and we got museum glass. Museum glass is a higher quality of glass because it blocks UV rays and is reflective. Our cranes in that frame really stands out and people who come over always make comments about the image. On our recent trip to Pictures Plus we framed some posters, our Japanese kanji name, and some artwork. Originally these pieces were all at my husband's childhood home and they got sent to us. The frames on each of the pieces were pretty old and dated so we decided to take it to Pictures Plus to get it redone. For one of the pieces my husband wanted to keep the frame so we asked the salesgirl to have them return the frame to us after it got replaced with the new one. All of the pieces were done in a week and they really looked great. We added new mats and used to advice from our salesperson to help us get the best look for the pieces. The only bad thing was that they didn't return the frame that we wanted. They said that they threw it out and they felt bad so they emailed us a coupon toward our next purchase. Pictures Plus is a good place to go to get your framing done. They have a great turn around time and the sales people know what they're talking about. They'll help you decide what you can do with your frame. Prices, however, can be rather expensive. read more

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THIS PLACE IS GREAT !!! I had my mom's photo matted and framed and they did a fantastic job !!! The person who initially helped me was very informative and friendly. I recommend this place 100%. read more

PP Kahala is convenient & customer service outstanding. Tristan P. Is very helpful to select appropriate mating, colors, framing, & his set up presentation made the decision so easy! He is extremely attentive & polite as customers came in to pick-up & browse. Highly recommend Picture Plus KAHALA. See Tristan! He is the best & he will set you up!! read more

Over priced AF before you think about coming here just look on Amazon lol only really giving them 3 stars because how over priced everythinf is, but the staff are knowledgeable and friendly. I came here two times and called before hand. They have good phone etiquette. Their shop has nice displays, options, customizations, and layout. read more

Can I just say, Ian from Pictures Plus is amazing! Extremely professional and attentive. I was on the search for a local company that does large format prints with a quick turn over time. I've called a lot of places gathering quotes and Pictures Plus won the battle. It was extremely easy for me to order my prints. All I had to do was go onto their website and upload my files. I ordered two 30x40 prints on canvas. Be aware, their hours are limited with Covid. They're only open from Thursday to Saturday (I think) from 11am to 6pm. I had placed my order on a Monday which got me worried thinking that, with the Covid hours, my prints wouldn't be done till next week or longer. I called on Thursday when they opened and the associate on the phone, Ian, told me that they haven't received my order yet . Ian let me know that they've been extremely busy and he would contact me later in the day with an update. Sure enough HE DID! This might seem like something so simple, but a lot of establishments always say they're gonna call you back and then they don't. He called to let me know that my order would arrive the following day! WTF that was fast! I'm super stoked. I needed those prints for a client this weekend and I don't think that would've happened without Ian! Thanks so much! I'll definitely come back for more prints if I ever need them read more

About a month ago I went to Pictures Plus with an idea of making a collage out of pictures I'd collected over the years. Tristan was very helpful and suggested I purchase the board from them and arrange the pictures myself. Looking at the pictures I brought with me, he did a "guesstimate" of what size board I'd need and also suggested that I get the acid-free board. Within a week I had the board and started playing around with the arrangement. I did a "rough draft" and took pictures of what I had at that point. A week later I decided to start on the real deal. It took me several hours to arrange/rearrange the pictures to my satisfaction BEFORE "gluing" everything in place. Tristan had suggested using double-sided tape (which I did). I took it in, and Tristan helped me with selecting the mats, frame, and glass. He said it would take about a week. Today I went in to pick up the finished piece, and I am very pleased with the final product. read more

I have always tried to support local businesses and to my great surprise, this business is LOCALLY OWNED! Tristan, was the store manager who help me frame a picture collage of my family trip to Disney. He has the artistic eye with a very supportive and open demeanor. He was so easy to work with and so I decided to have two more family collages made at the same time. I can't wait to see the final product. It was such a positive experience, I had to share it with everyone. read more

I recently had two art pieces re-framed at Pictures Plus. Both consultants that I worked with were professional, knowledgeable, and very helpful. The process of ordering was easy and the pieces were finished ahead of schedule. I will definitely bring any future framing projects to Pictures Plus! read more

Beautiful product! Very helpful and patient assisting us in deciding how to frame a special occasion. The service was second to none! Great value and very professional! Our daughter will have this for many years to come. read more

Service was fast and they were great about talking through about the options available which there was so many to choose from! I had a 40 under 40 award framed and Tristan was so helpful. Tristan was knowledgeable on giving options and talking through what would work best. The only thing I would ask them to do next time is give a estimate price sheet so we can get an idea of the options and add ons. Also the lead time is quick! read more

They will not frame (glass & mat) for you if you bring in your own frame , nor evidently, order what is not in stock. I had, in the past brought in my own frames in a set and had then glassed, matted and sealed here but the last time I was told they no longer work with outside frames. This too was after I inquired if I could get the desired frame style through them and told they wouldn't order it and what they had in stock was it. This is really strange to me as I would think they are losing significant business here. There is a huge market in using antique or set frames in art, and being an easy way to make significant money.... Pretty restricted and unhelpful for a 'custom' frame shop. read more

Kaulana was the best! She helps us with a project we had that we needed done ASAP! And she had it delivered early mahalo! We will be coming to her for future projects read more

I'm not much of a framed artwork kind of person and have not really had any need for such services. I've always walked past the store without much thought. Last week, we decided to pop in and inquire about purchasing a photo frame and walked out with a lot more than that. They are exactly that... Pictures PLUS. Aside from framing artwork, they can do photo prints on different mediums, have graphics people in store (shout out to Rafael), and a lot more! A one stop shop. Service was excellent and personnel very knowledgeable. We will be back soon. read more

If you're comparing custom framing to prices on Amazon, yes, please, go somewhere else. But if you're looking for a quality, well-built frame made of real materials, absolutely come here. In total, we've purchased five 11x14 frames from here, two custom-made, and three from the ready-made section. Interestingly, they only do custom framing, and use the remnants of custom jobs to make the frames in their ready-made section. Less waste and more money for the business. I like it. As for the frames themselves, I love them. We have four bamboo wood and one koa wood and they're all beautiful to look at, but don't dominate the artwork. I think the thing that surprised me most is that the frames are all made locally, and may are made with local materials, like koa wood. The woman who sold us our frames -- her name unfortunately escapes me at the moment -- went to school with the local artist whose work we were having framed, so she gave us a friends and family discount for supporting her friend. Nice! Local place with local craftsmen, I'll come back here if I need anything else framed. read more

So disappointed! While the staff is very nice, their system has much to be desired. Ordered 2 frames on 12/30/21. Initially told it would be a 2 week turnaround. Turned into them accusing me that I picked up the smaller frame (I requested they check their surveillance equipment as I did not pick it up). Fortunately, the staff said they would take my word and resubmitted the request. We were very pleased with this frame. Still waiting for the larger frame (we decided to select a different frame as the delay would be many months). Called today as we were supposed to have gotten the larger frame by now. Told it has been delayed to May! I asked why didn't anyone call me. I was told the girl who handles this has a lot on her plate and they are using a new system. I've asked for the sports memorabilia be returned as well as a full refund if they can't get the job done by tomorrow. Never again! read more