If I could give 0 stars I would. I love their prints but their service is truly awful. I tried to arrange for a custom order for my dad on the mainland and after weeks of frustrating email exchanges with the gallery where I couldn't get basic questions answered, I finally was able to get ahold of someone over the phone who ahead every excuse under the sun about why it wasn't their fault. (I was literally just trying to include a personalized note in the shipment and ensure the prints would be signed).
She made no attempt to take responsibility, make me feel valued as a customer and when she asked me what I wanted her to do, I said well I think saying I'm sorry would really help. Mind you this was after 10 min on the phone with her already and no expression of understanding whatsoever. Shockingly, she said she would not apologize, at which point I said I would be cancelling my order.
It's a shame that's a studio with such beautiful art is supported by staff with such an ugly approach to customer service. I highly recommend you avoid this gallery and instead shop at one of many other island galleries that truly understand the meaning of Aloha. read more