This was my first experience ordering a custom frame earlier this year, and I highly recommend the Kakaako store! I had the pleasure of working with Gaylynn, the Store Manager, who was incredibly knowledgeable, helpful, and took the time to understand exactly what I was looking for. Needless to say, I'm now on my third custom frame and consider myself a customer for life at this location. If you're looking for a high quality custom frame and a team that genuinely cares about helping you find the perfect solution, stop by and see Gaylynn and her team. You won't be disappointed! read more

Just brought in another painting to be framed. The first painting was framed just beautifully. I am impressed and sold on this place. Very well done! Can't wait until I get the second painting back! read more

Always terrific working w Kalani - professional, personable and great suggestions. Been working with Pictures Plus for 20+ years; even bought koa tables and pieces back in the day when they were at Ward! Mahalo for all the years! read more

Framing a piece of artwork in Honolulu, Hawaii... Our priest asked me to have his charcoal work framed. I thought, "Oh, no... I know nothing about art. I didn't even take Art 101 in college..." However, I accepted the assignment and knew that Pictures Plus in Kaka'ako had a good reputation, so I walked in and dropped off the print. After discussing with my dentist, she went back with me the next day to Pictures Plus to upgrade from plexiglass to Museum Quality Glass because this portrait of Bishop Larry Silva (Diocese of Honolulu) is a gift to the Bishop at his upcoming 50th Anniversary dinner. Kalani was the cashier who must have been amused at our conversation. He showed us different matting examples and we added on a gray mat to have as a border between the glass and the print. Wow. I learned a lot. The upgrades of matting and glass would be about $100 more. I told them that Father Adondee had a budget. My dentist offered to cover the difference, but Kalani said he would take care of it. Thank you so much! The work was supposed to be finished on Monday, April 28, but I got a call on Saturday, April 26 that it was ready! Thank you for finishing early! I appreciate the efficient service, free parking, beautiful environment, deep discount, and quality work! This is a gift that we're proud to present! read more

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After trying the Kakaako store (closest to my house) I ended up at the Kapolei store because they had the framing material I wanted to frame my 24.5in x 34.5in poster. The finished framing was beautiful & I am glad I stayed with the veneer I wanted. It cost over $300 and took 1week. Both stores can get busy, so 2 staff per store can mean long wait times to get the help you need. I gave a 3.5 star rating because Kalani delivered much aloha. read more

I visited Pictures Plus in Kaka'ako with a magazine article I wanted to frame and was originally planning to do a full custom mat and frame combo. After reviewing the options, it ended up being a little out of my price range--but Kristi Medeiros, the Design Consultant, was incredibly kind, patient, and helpful throughout the process. She walked me through different solutions and even used their system to map out a digital template of the custom matting so I could visualize it. We ended up deciding to move forward with a custom mat for just $35, and she recommended using a standard-sized frame from elsewhere to stay within budget. I really appreciated her professionalism and willingness to help find a solution that worked for me. If you have any custom framing needs, I definitely recommend going to see Kristi at Pictures Plus! read more

Pictures Plus - Kakaako - Business card - Art Galleries Near Me - Honolulu, Hawaii

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Fabulous, helpful, very professional. I will always recommend Pictures Plus Kakaako! Location and parking are convenient.

Efficient, high quality work. The staff is so personable and kind too, I felt like they appreciated my doing business with them. read more

Pictures Plus - Kakaako - Guest room art work - Art Galleries Near Me - Honolulu, Hawaii

Excellent service at Pictures Plus Kakaako! The staff were super friendly and welcoming. They helped me find a great frame that beautifully matches my painting. The turn-around and quality were fantastic. I will definitely be back for future framing needs! read more

Was served by professional staff who were brimming with suggestions. Custom framing was excellent, completed timely, and within budget. Extremely happy with the finished product!! read more

Our close friend had just passed, and we wanted to do something special for his family. Came up with a last-minute idea to frame his HS baseball jerseys, but needed it done before his celebration of life. Kalani was so compassionate and assured me that he would do all he can to get the project completed. The quality of work turned out to be fantastic, especially considering the time crunch. Thank you for your dedication and willingness to help out. it means a lot! read more

Pictures Plus - Kakaako - Art Galleries Near Me - Honolulu, Hawaii

Every visit on exemplifies how much they appreciate our business. Mahalo Gaylnn and all the staff who take excellent care of us. read more

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Just returned from Pictures Plus and had to share my experience. I am ashamed that I didn't ask the name of the gentleman who took care of me but I can't speak highly enough of the service he provided. I am in Hawaii visiting my mother who just turned 87 on Sat, on Friday night she experienced a leak in her condo from the unit above her, and a framed letter suffered damage to the backing board and mat. My mother doesn't drive and I will only be here a few more days. He patiently listed to my situation and kindly fixed it while I waited, and even wished my mother a happy birthday. I hope that he sees this and knows how grateful we are for his kindness and what he did for us. read more

Overall: I know there are a handful of picture framing shops around Oahu, and I cannot speak to most of them. BUT I can tell you that if you want the BEST quality service, with employees that have an eye for frame/mat/image color coordination, where you will be left 100% happy with the product, then Pictures Plus Kakaako the place to go. Experience: We went in, on two separate occasions. The most recent, we had some old images, some with broken frames, some rolled up, and a couple where the previous frame/mat combo made the otherwise beautiful image washed out and unpleasant. Staff: Kirsti was the team member that helped us and was friendly, helpful and fantastic! For every image, she made sure she understood what we were looking for, and examined the image to help suggest what might look best. She never tried to upsell us or drive us in a direction that we didn't want to go. Every suggestion she made was helpful and welcomed. By the end we just straight up asked her what she thought, and we went from there. Price: You can find their pricing online and request quotes (though better to just go in person). It is not "cheap". However, you get what you pay for. If you can mat and frame your own painting/photo/art and don't want to spend much, then buy your own frame and do so. But if you want quality craftsmanship that will last a long time, then you are going to need to pay for it. Bottom Line: This is the only place we will trust for the items we want to last. You won't be dissatisfied. We are already looking ahead to what we need to take there next. read more

If you need custom framing, go see Kalani at Kakaako. He helped us with some very special prints that needed a second life. When we picked up the finished product......speechless. read more

Pictures Plus - Kakaako - Art Galleries Near Me - Honolulu, Hawaii

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Coming back to say theres truly nobody like the team at Pictures Plus Kakaako. Uncle Kalani is one of the kindest people I've ever met. We'll never go anywhere else for frames. We love our new piece!!!! read more

Pictures Plus - Kakaako - beautiful perfect amazing frame - Art Galleries Near Me - Honolulu, Hawaii

Welcoming, kind, professional, expert technique, and knowledge of framing, thoroughly pleased, pricing is more than fair

Kristi was very patient and helpful in working with me to decide on how to frame and ship a painting to the mainland. Will definitely return when I need other paintings framed. read more

The Best !!! , no others compare. Kanani & Kirstin are so very accommodating, and always with an ALOHA spirit. Love you guys till no end. Mahalo read more

One word. Kalani. I spent far too much on Pegge Hopper art on Black Friday. Naturally, I had to stop by Pictures Plus to get koa frames to match the beauty of my newly purchased art. I recently moved to SF and took two prints I purchased before moving to a SF framing store. Even with a 75% off coupon the price was outrageous and not koa. I decided if I'm going to make an investment in my art, I want it done the right way. I purchased three koa frames yesterday. Kalani helped me measure everything and quoted me shipping. He was ridiculously patient with all my questions. Normally, I would ship the artwork myself to save money. However, in June when I moved originally I had Pictures Plus ship two pieces of artwork I had framed there and they did such a remarkable job that it was a no brainer this time around. Although I live in SF, Pictures Plus is the only establishment I trust. Thank you Kalani and Pictures Plus!!! read more

Mahalo Manager Gaylynn for going absolutely above and beyond to preserve priceless family and wedding memories! I walked in with a few ideas and Gaylynn seamlessly helped put everything together. Her high quality professional expertise, her attention to detail, and her golden charisma made the entire experience over the past couple of weeks the greatest (I wish I had more photos to frame)! In addition to extraordinary customer service, the store layout is also impeccable. There is space to explore, design, and imagine...possibilities are endless. I have recommended this location to family, friends, co-workers, and more. Pictures Plus Kaka'ako is where dreams come true! read more

First let me say this place has awesome customer service. Went here with my husband to get our family photo framed. Staff assisted us with selecting a beautiful frame and we decided to get the photo redone as well. Took a week to get it all back, so the turn around was pretty quick but once we got the frame home we discovered there was huge chip in the corner. So we return the entire frame and the store apologized and had it all redone. Got the new photo and frame back in another week and brought it home. Only to discover more chips on both the right and left corner. Also the glass which we purchased to not have reflective light and glare issues does. No matter if the light is on or not the glare is horrible. I'm very disappointed because we spent over $500 for the photo and frame. If we return it this will be a second return and at this point I believe the quality of the frame is the issue and no matter how many times we return this frame will always have issues with chipping. I'm sorry to say this store does not have good quality frames. I will have to keep this for now and have it reframed once I return to the mainland. read more

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Don't bother going in here unless you're a famous artist or have a priceless piece to frame. With literally nobody else in the store, none of the staff had the kindness to offer to assist me or even just say hello. Asked for assistance and the guy behind the counter couldn't barely be bothered to lift a finger and point. A simple question on pricing was met with frustration. So sorry you needed to tap a few buttons to check a price, bro. PRO TIP: if you just need a basic frame, order from amazon. You'll find what you need. To the owner: Most people would rather have NO service than to be treated like an inconvenience. I'll warn everyone about my experience here. Your staff are so arrogant and lazy it boggles my mind. Are they volunteers? Don't tell me you're paying them for what they do.... read more

I brought in 3 pieces of art before a Holiday and 30 minutes before Pictures Plus was scheduled to close. The employee (Song) was busy helping about three other customers, and I was sure my last-minute drop-in could not accommodate. Song took the time to understand my urgency to frame these last-minute gifts and graciously stayed well after closing to make suggestions and get each piece looking like a masterpiece. Going beyond any customer service expectations, Song offered to come in the following day (her day off and a holiday) and finish the work in time for my needs. I could not be happier with the finished products and the quality of service I received at Pictures Plus. Song went above and beyond to be sure each piece was beautifully framed and was professional, kind, and very literate in our exchange. In her words, " you're spending a lot of money and have trusted us with your art; we will not disappoint." I do not hesitate to recommend this business and have this caliber of an employee as a business owner. read more

I recently brought two top quality multi colored pencil sketches to Pictures Plus to be mounted and framed in glass cases. These are a "One Of A Kind" hand drawn color pencil sketches of my prize Rottweiler, "Woolly Bully," done by an extremely talented Canadian artist. Kalani at Pictures Plus and I went over my options and we agreed upon a mounting and framing procedure and price. A few days later, Kalani called to inform me that the mounting procedure would be a lot more time consuming then what was first estimated due to the complexity of the pencil sketches. Kalani informed me that they would honor the initial price in spite of the extra hours and effort needed to professionally finish the mounting and framing. Needless to say, I am very impressed and happy with the professionalism and integrity shown to me by Kalani and Pictures Plus. I would recommend them without hesitation to anyone needing to have any pictures, posters or sketches framed and mounted. -- read more

Pictures Plus - Kakaako - Woolly Bully. Picture taken after mounting but before framing and glass case completed. - Art Galleries Near Me - Honolulu, Hawaii

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Best company ever! Such beautiful work, & GREAT customer service ... Tristan is wonderful A++

Most amazing experience ever. Came in to print my sons amateur sunset photo, was printed and framed with love. Will definitely be back, Allan and Kalani were amazing. read more

Came here and explained I wanting to print a picture of my wife for her Valentine's Day present. Was greeted by Allen (Alan?). He answered my questions very thorough and even showed me examples of what the results would look like. Very enthusiastic, he had great, positive energy and seemed stoked to be working for the company. He even explained to me a brief history of the company and honestly I was stoked to hear how it started and was a local company. (Support local!) He explained the print would take 7 days, I thought it would be 7 business days, not including the weekend but I got an email 5 days after that it was ready for pick up! (Ordered Thursday, got notice on Tuesday it was ready to pick up) - easy to order prints online - quick service -quality prints , decent prices So awesome. Already planning what prints I want to do next! read more

Picked up a custom picture from here. I have a few pieces of more pricey stuff hanging on the wall and my friends/family couldn't tell the difference between the piece I picked up from here for a few hundred and the ones I got from Peter LIK! Lol! My secret...I just pretended I didn't hear the comments about the price...but I heard it all right!! read more

The ABSOLUTE best at what they do!!! Picture Plus exceeded all my expectations. The frame made the picture. The team put together a frame that highlights the overlooked colors bringing them out! I am overjoyed by the work and care put into the frame...THANK YOU a thousand times!! read more

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I made the mistake of buying two frames at a discount big-box store and they didn't work for me at all. I knew Pictures Plus would be more expensive, but I remembered the fine work they've done for me in the past. Sure enough, today I got excellent service from Gaylynn and her co-worker, framing two photos I will submit to an art gallery. I am now feeling proud and confident about my artwork, thanks to their helpful guidance! read more

They did a much better Job than I expected. I was skeptical when I saw how much they charge, but let's be honest, it was worth every penny. Simply put this business does an amazing job and if you want something framed the right way you gotta come here. I appreciate their hard work. read more

I love my custom frame!!! The koa wood really accentuates my paopao. The staff is great and personable and the craftsmanship was on point. read more

Pictures Plus - Kakaako - My first ulua!! - Art Galleries Near Me - Honolulu, Hawaii

Got two pieces of artwork for my birthday and spent way too much time trying to find a frame which would fit what I found to be some uncommon sizes. After not much luck with stores or amazon I stopped by Pictures Plus to see about a custom frame. Found the staff to be incredibly helpful and chose an amazing natural warm wood for my pieces, also opted to have them mount the art and frame it for me to get it perfect. Being that it was my first time having frames made and art mounted I was surprised at the cost but it was worth it. They look amazing and you can see the care and amount of attention was put into each one. Highly recommend. Got a black frame from amazing (only color option for the size. And put the art in myself on another piece and honestly I regret that $30 spent because it doesn't compliment the art like the ones I had made do. read more

Pictures Plus - Kakaako - Piece by Aaron Kai - Art Galleries Near Me - Honolulu, Hawaii

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I frame and reframe posters for the tv station and also special framing twice a year at pictures plus and always an excellent job. Kalani and everyone there is so helpful and always have great gift suggestions. Turn around time is quick. Products are quality. read more

Customer service is spot on! They were able to assist & come thur with amazing results!! Will go back... read more

What happens when you're asked to hang a 150 lb, oil on canvas that's 11 ft by 40 ft? SCREAM FOR HELP! After calling over a dozen framers, art experts and contractors and every one of them turning me down- I called Picture's Plus- Ward. It would seem that this store only handles residential, small time frames but boy was I wrong! Pat S worked with me to figure out the best way to handle, transport and exhibit this huge work of art. He had his team custom build a frame on site to get this painting hung for a special event. In just over 4 days since my first call to Pat, he was able to coordinate framers and contractors to get the job done. I will definitely be back for future framing needs! read more

Pictures Plus - Kakaako - Thanks for your help Pictures Plus! - Art Galleries Near Me - Honolulu, Hawaii

You seen all those movies where some innocent smuck gets framed for something they didn't do. Then they spend most of the time trying to prove their innocence. Well that's not the type of framing that gets done over here my friend so don't worry and head on down if you have a print, poster, or some kind of artwork you want to get framed. These people will guide you on the best way to frame that thing we call art. From acid free backing boards, glass or plexi-glass, UV or non UV protection... you get my point. They have tons of framing combinations that will make anything stand out and make your bare walls in your place look good. They are located in Ward Warehouse, and no I am not related so don't be telling them you know me to try and get the hook ups or worse yet, try to "frame" me. read more

Sales rep, Gaylynn Guerrero, is totally awesome! She was very helpful, accommodating, and so easy to work with. She had a great personality. Thank you so much, Gaylynn. I would highly recommend this place for great service e and quality work! read more

I've been taking my photos and art pieces to be framed for years. While they've always done a great job, today was the day that earned this rating and this review. I came into the store with crutches and asked Stephen if he wouldn't mind grabbing my stuff from my car. Without hesitation, he said "Sure" and continued to assist me, making it easy for me to stay where I was and have him do the rest for me. I had three photos that needed to be replaced on existing frames. But the photos printed by another source seemed lifeless in color. So Stephen took my digital file and brought it to life. By the way, if you provide them with a file, they can produce a professional print for you. I had another job for them to do from scratch. They're really good in helping you select frames and mattes that achieve the look you're going for. At the end of it all, he helped me get my things back into my car without my asking. I felt like a valued customer. By the way, it's not as if I was the only customer there. They had other people waiting. Nice to see great customer service is not a dying breed. read more