Miraculous Caring, Professional, Owner And Staff! Go out of their way to take care of their…read morecustomers! When DMV would not pass for the first time ever Hector said bring her first thing in the morning full of gas and we will do what we can. End of day the Smog Place that flunked the car had passed her when they finished and had taken her over for me!! Last time needed the free tire rotation from Big O so after my oil change they just took the car to Big O for me and I was able to pick the car up at Neel's completely Finished!! Spectacular Customer Service! God Bless And Enjoy! Quality Prices Too!

On your personal list of the 10 friendliest, most honest people you've ever met, I doubt your…read moremechanic is there. But mine is! He is Neel the owner (as you might've guessed) of this establishment on Imperial Hwy, which is thankfully not too far from us. He diagnoses quickly, gets the job done efficiently, charges reasonably compared to other mechanics we've gone to in the area, and above all is a man of integrity--he's allowed us to pay for certain repairs days later to make sure our car is running properly first. He is transparent about his shop's limitations (they don't do German cars but refer us to highly rated shops nearby). He is clearly very experienced and knows how to weigh the best repair options, especially for older vehicles. I plan on relying on Neel for years to come. Cheers!

During a moment of stress and uncertainty when your car stops working. I took my car to Placentia…read moreSuper Service and was helped by Ricky who made the process easy and stress free. He was clear and thorough with explaining diagnostic result and options. He went above and beyond. I got my car the next day working like new. I was also impressed with the cleanliness of the front desk, offering beverages and snack to their customers it's not something you usually see or experience.

Placentia Super Service 5/5 Stars -- Outstanding Service!…read moreI recently came into Placentia Super Service and had the absolute best experience thanks to Ricky. I stopped by to get a light bulb replaced, and he went completely above and beyond--he was not only lightning-fast, but he even helped cover the cost of the bulb so I wouldn't have to deal with the extra hassle. Finding a mechanic who is this honest, kind, and genuinely cares about helping people out is rare. Ricky's professionalism and efficiency are unmatched. If you head to this shop, do yourself a huge favor and ask for Ricky--your car will get taken care of ASAP, and you'll leave knowing you're in the best hands possible!

Firestone Brake Service Review…read more I recently had my vehicle serviced at the Firestone location on Imperial Highway in Brea, California, where I had a complete brake job performed on all four wheels. Unfortunately, just a few days after the service, my wife noticed a rattling noise coming from the front-left wheel. I brought the vehicle back to Firestone to have it inspected, and the technicians determined that a bolt was missing from one of the brake calipers on the front-left side. This was the source of the rattling and, in my opinion, represents a serious safety concern. Additionally, the technicians discovered that the lower front-end cover had not been properly bolted back into place and was hanging underneath the vehicle. For work involving a vehicle's braking system, I expect a much higher level of attention to detail and quality control. Having a missing caliper bolt and an unsecured underbody cover after a brake service is unacceptable and could have potentially resulted in a dangerous situation. I would strongly encourage anyone having work done here to carefully inspect their vehicle and double-check that everything has been properly secured before leaving the shop. While the issue was eventually identified, the quality of the initial work was concerning, particularly given that it involved a critical safety component of the vehicle.

WARNING: Local Honesty vs. Corporate Corruption…read more I am sharing this as an act of service to the community. I have been driving for over 30 years and have never once experienced a shop completely omitting a vital engine part for a simple oil change--until now. The Incident: Before this incident even occurred, I had opened a Firestone credit card and started moving all of my family's vehicles to this location because of the excellent customer service provided by the store manager, Brian. I was an established, loyal customer. That trust was shattered when I brought one of my cars for a simple oil change in August 2025. Months later in May 2026, I had another facility perform the subsequent oil change and they discovered that Firestone had completely left out the oil filter element. My vehicle was driven for a few thousand miles with absolutely zero oil filtration, cycling road grit and abrasive contaminants directly through the engine block. And now has a loud engine noise. The Local Response (The Good): When I discovered the error and contacted the shop, Brian was incredibly sympathetic and professional. He took immediate accountability, explicitly promised me a full service refund, spoke directly with the staff members who messed up, and assured me that steps were being taken so this would never happen again. Brian handled a crisis with genuine integrity. The Corporate Bad Faith (The Ugly): The nightmare began when the case was handed to Bridgestone Corporate Claims because I requested an internal engine inspection and test. Dealing with them has been a masterclass in unresponsiveness and open contempt. A customer service representative actually hung up on me when I tried to complain about the missing oil filter. More shockingly, corporate actively stepped in and reneged on the refund Brian promised me. Brian later had to inform me that corporate headquarters explicitly instructed him not to provide the $90 refund. Forcing a local manager to break his word to an established, card-holding customer is deeply unethical. Corporate completely failed this relationship. The Reality: After researching this online, I realized this is a shockingly common corporate playbook for them: deny, delay, and stone-wall the customer until they get exhausted and go away. I engaged the California Bureau of Automotive Repair (BAR) which has opened a formal investigation into this facility. If you have experienced corporate negligence, cut corners, or unfair business practices, do not let them get away with it. Report a complaint with the BAR. You can easily file a complaint online. The BAR actually investigates these facilities, and it is the only way we can force corporate giants to have some accountability. Brian is a good manager, but he is trapped working for a predatory corporate system. When a company ignores a clear mistake, it feels deeply personal. It's not just about the $90 fee; it's about the fact that they essentially gaslight you, pretending a major mechanical error and negligence didn't happen while you are the one left with the anxiety. This story is not over and I'll provide an update later.

Charlies Auto Tech is my favourite place I have ever taken my car…read more A few years ago when we moved to the area, my wife's car needed some work doing so I took it to Charlies and told them what I think it needed doing. A few hours later Mike called me and told me that some of the things I thought needed doing actually didn't need doing at all, which saved us money. Since then it is the only place I take either of our cars and they will regularly tell me when something I think needs doing doesn't need doing yet. They will also openly tell me if they recommend I take my car somewhere else (I had a cosmetic issue with a soft top convertible roof and they recommended someone who specialises in this). It is so rare to find a business where you trust them to turn down work if your car doesn't need something doing when you think it does. If you want an honest mechanic, Charlies is the only place I would confidently recommend.

This is my happy place these guys are amazing. Never happy when I go in but always happy when I…read moreleave. You can trust they are not there to charge you for stuff you don't need. Trust that Mike and his family will take care of you and whatever you may need. So happy we found this shop, Mike already feels like family. Thank you Mike, hope this review brings you many more customers so you can stay open forever. Seriously go talk to Mike if you love your Benz!

I needed to get my cars ac re charged after I reinstalled my condesor and I messaged VJ through…read moreyelp and got a quote within minutes. I stopped by and VJ helped me out right away getting straight to work. He even helped me make sure everything was nice and sealed so the system would hold the pressure. After double checking, everything looked wonderful and I had my ac back and working with in 20 minutes! For the convenience of time and overall value the price is phenomenal! Thank you so much VJ I will stay in touch and recommend my buddies! :)

After being stranded on the side of the road, I needed my car fixed at an affordable price. We…read moreoriginally thought we'd have to replace the entire Thermostat Housing Assembly which was going to cost us $50-$80 just for the part. Thankfully, while we were on our way to buy the part, Mr. Veraj called us to let us know we actually only needed a simple connector which cost us less than $25 instead. He then lowered the cost of his labor he'd quoted since it would be a simpler fix as well. He was very friendly, helpful and fair. We would definitely recommend him to friends and family. The shop is also conveniently located just a block from downtown Fullerton. Lots of parking and space for the tow truck to drop off a vehicle.

i have a 2012 ram 1500 hemi 4WD i took my truck in for an…read moreEVAP smoke test because i spent about a month straight myself trying to future it out and never could, i spoke to Aaron about everything what was planned out along with that i've had the same "service 4WD" light that has been turning on and off every bump i've hit for the last 4yrs i've had the truck - Martin ended up fixing the EVAP prob by finding a hose that wasn't connected and pulled way out of place, and fixed some electrical plugs on the 4WD transmission but the problem came back a few days later -also before i left the first day TMC ended up washing my truck which was cool the second time i dropped off the truck it was to replace the 4WD transmission actuator completely and it ended up fixing the problem completely, Martin ended up taking me to the back shop and we crawled underneath the truck and he showed me exactly what was going on under the truck and what he replaced everything was reasonably priced out i think, and on top of that Martin ended up teaching me first had a few things about my truck, i'll be coming back here again forsure

Amazing service! I called pretty late in the day and Aaron picked up and helped me out with…read moreeverything. He was even able to squeeze me in on the same day. I needed my brake pads changed and he informed me my rotors needed changing too which is what other mechanics have told me so I knew it was true. The service itself was pretty fast and Aaron even accommodated my multiple forms of payment. 5/5! Do recommend!

Willie the owner was very knowledgeable about repairing classic cars. He's worked on them for 40…read moreplus years! It's hard to find a classic car mechanic! He fixed the electrical problem on my 73 mustang and now it runs great! I highly recommend Brea Auto Repair to anyone who needs a quality and affordable mechanic to take care of their classic or modern vehicles. Thanks, Willie! 73 Stang

I have been taking my cars to Brea Auto Repair for approx. 12 years; including a 2006 Bentley…read moreContinental GT W12 Mulliner Edition and a 2006 Mercedes CLK350 (convertible). These older vehicles have required more maintenance/service as they've aged over the years. Bentley work has included starter motor replacement, twin turbo replacement (both), radiator, and the required and scheduled oil-filter maintenance. Spark plugs, etc on the longer intervals have been performed as per manual instructions. Likewise, the CLK350 has been maintained and serviced meticulously over the years as scheduled. Not only are the vehicle service visits far lower costs than from their respective dealers, but lower overall then competing qualified auto mechanic shops---- but the trust I have with the mechanics at Brea Auto Repair is not equal, as they are more than qualified to service these cars. I rarely rate any business a 5/5 but this is the one exception I will make. I highly recommend this vehicle repair facility to meet and exceed anyone's expectations.

The service was great I called on a wed evening and my car was being seen on Thur morning. I went…read morein for what I thought was a broken A/C blower which is around $350 bucks to replace. OC Auntomotive and Diagnostic had my car for about an hour and gave me a call saying my car was done. And that it wasn't the AC blower because I had changed my car battery a couple days prior and that threw off my calibration. All I paid for was the diagnostic. I got honesty and that is why they will continue to get my business.

Anthony and his team do amazing work. I have been going to them a little over a year to service my…read morevehicle and other small repairs. They're very transparent about pricing and will fix issues if it is their fault. Earlier in the year I had an issue where my car started to overheat as I left the shop and they came to my home and brought coolant and were able to drive it back to the shop and diagnose the issue and fix it. They were willing to reimburse me if I had to get a rental car, but luckily were able to figure out the cause that same day. Jose is always very helpful and easy to talk to. He's dropped me off home a couple of times from the shop. Gabriel is very direct and transparent about pricing. They are very on top of what they do. I recently had them replace the ball joints on my vehicle and they got my vehicle back to me during the time they quoted me.

These guys are awesome. Work took only a short while but I stuck around and had a really cool…read moreconversation with both Jack and Calvin. Price was unbeatable. I hope to be a customer for life, and will be back soon with a few other problems I need addressed. Thanks Jax Auto!

Front and rear brakes and rotors replacement, including brake fluid flush. Excellent job! Thank you!read more

Took in my car for AC that wasn't working, by end of day it was working, they charged it up and did…read morenot take advantage. A month later and it's still running cold! Quick service, good quality!

Got a oil change here, and man nothing but great things to say about this shop! Great customer…read moreservice.