This has got to be the worst 7/11 I've ever been too. I keep coming back hoping the experience will be better just to be let down. The employees are rude and lazy, typically just standing around while the store is out of warm food, coffee and the soda machine is out of carbonation. I attached a picture of the selection of food from my visit today. The employee (Raul) told me he wouldn't be making any more food because it was too late in the night. It's 4:15pm. Still afternoon and just about dinner time. So lazy!!! I've lost all hot that this place will turn around. The 7/11 at 15883 bernardo center drive is absolutely incredible. If you can spare the extra 1.2 mile drive, your experience will be 1000x's better read more

7-Eleven - Empty warming and the employee eating a rollup at the register instead of making more food - Convenience Stores Near Me - San Diego, California

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Worst 7-Eleven!!! Cold, old coffee, if there is any. Rude lady clerk. She didn't have enough change so she short changed me.

Oh man it's a amazing Had to stop with this 90 degree weather for a slurpee . It was nice and fresh inside . Service was good read more

Whenever i come here and buy a 7up this lady charges me 2 so she can you the discount when im on buy 1 7up if thats going to be how it is every time i buy a 7up from here i get a free 7up if she going to charge me 2 times and this ain't the first time it's happened either. So theoretically y'all owe me like 5 free 7ups. Either talk to the lady that charging me double the 7up just so she can use her discount or I'll escalate this to corporate!!!! read more

Sign on door says "Back at 12:35pm" but they weren't. I've lived here since '75 and come here for years; I've never seen the doors closed before. It's always been open 24 hours. Another local resident was out front waiting and she said this has been going on for a while now, especially at night. Someone locks themselves in and doesn't open the doors. I'd like to think they're doing this for their safety or something but no, it seems more like they just don't want you to come inside. Maybe they should change the name from "convenience store" to "inconvenience store"? It's possible the owner doesn't know this is going on. If so, this yelp rating may be the only chance to let them know they have an employee that just seems to lock the doors every now and then. Ultimately the reason they do this doesn't matter, the outcome is that they're training me to go elsewhere and never come here again. There's no shortage of convenience stores in Rancho Bernardo. read more

Prices are diferent on register and even if it's their mistake they won't correct the price... In addition to that Charged for 2 1 lbs coke and 2 crv....only had one purchased. Overall bad customer service​...Came to work to 12 hour shift with no lunch because they were not able to adjust the price....False advertising and really bad customer service.. Everyone is recommended to check your bills. read more

7-Eleven - Charged for two sodas only had one...Nestle Quik was 2 for 450 charged regular price..SUPER overcharged - Convenience Stores Near Me - San Diego, California

My daughter went to the 7-11 in the Bernardo Center shopping center near Carl's Jr. this morning to cash in several lottery scratchers. The lady working at 8am gave my daughter money for all but one $30 scratcher. The lady said the machine told her it was already cashed earlier at 7:57am. Yes, it's because the lady scanned it. She showed my daughter the screen, which my daughter took a picture of and it clearly states it was cashed at this store. She accused my daughter of cashing it in somewhere else even though it was clear it was scanned there. My daughter wouldn't be in possession of the ticket if it was cashed somewhere else and the system would have the address of where it was cashed. It was clear it was this store.There was another customer who came to my daughter's defense (thank you) and witnessed what happened. The lady went on to say no paper printed. How would we know that since it was behind the counter? And is that my daughter's fault? Now my daughter has a ticket and who knows if she will ever see her $30. My daughter asked If there was anybody else she could talk to, but the lady said no. We will just have to address using a different route. read more

7-Eleven - a person holding a card and a cash machine - Convenience Stores Near Me - San Diego, California

Just bought lottery tickets here and didn't realize I gave an extra dollar in cash and walked out. The cashier rushed out after me to hand me my extra dollar. Thank you for being honest! He could have easily pocketed this. read more

Gentlemen who owns(?) is an absolute delight! Love coming here and he treats me like family. So kind to my granddaughter too! His older lady worker/ partner/wife (?) is rude. She speaks around or over you in another language than English and acts like it's trouble to ring you up. Never ask for something fresh from behind the counter, "you get what I got,no more". Never mind that it was cooked hours before and inedible. Shame on me for being bullied into an old item. He always cooks pizza or tacos fresh. I know he can't work 24/7 but he could give lessons in good customer service! read more

Excellent coffee great personality always has really good hot food and a great selection of energy drinks. Can always count on them to have bottled water and a few of the home essentials that let's face it we all need. read more

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Came here on my break, I work nights so my break was around 2am. Walked in the store and their is no employee in sight! None.. I said hello a few times and walked out! Whomever owns this establishment should hire employees who are actually there! I'd loose my marbles if my store was left unattended. Won't be returning read more

Not following COVID-19 protocols! Very rude and careless customer service! Not following their own policy! read more

7-Eleven - Not following COVID-19 protocols! Very rude and careless customer service! Not following their own policy! - Convenience Stores Near Me - San Diego, California

Diet coke on ice!!! Best place to to get Diet Coke, condoms if you need them and gas... the kind you get from eating too many of their little taquitos. ;P The clerks here are very helpful and nice too. Once in a while the Slurpee machine malfunctions and that sucks but I don't care because I don't drink Slurpees. Oh by the way, they have a decent booze selection if you are too lazy to drive to the Fresh and Easy Enjoy! read more

Always convenient to have a 7 Eleven nearby and this one does its function very well. You can find anything you need for an emergency. I got invited to a BBQ today and the next Vons was not so close. I thought my 6 pack of Stone will be more expensive than at the usual supermarket but no, same price. Plus I got some sausages on the way. The only issue here is the parking. It is small parking lot and very tight spaces, plus the ones allocated to this store are for only 10 minutes. Friendly people working there. read more

7-Eleven - Convenience Stores Near Me - San Diego, California

Place is clean and easy to access. Parking can be a little tight out front but there is a lot of turnover so it usually not a long wait for a spot. Staff is friendly and the selection of items is pretty good. Beer selection is pretty food for a 7 Eleven. This is the first location I have seen bacon wrapped hot dogs. read more

Conveniently located near the freeway. Conveniently located near other stores and eateries. Easy to find. You go inside and get what you need, and you come right back out. Quick and painless. read more

Hispanic larger male working the night shift requested to not serve service to me, or in other words, sell me chips and cookies. He "sensed" I had an attitude? Lol, whatever works for him and helps him throughout the night. Had to drive to a different 7/11 to buy the chips. read more

10/10 Service the owners son is so polite I don't know how there mom aka the owner raise her son and some times her daughter also helps. Staff are also nice and after looking at old reviews non of these new employees are rude or anything read more

Coffee refills are .30 cents more here than the other 7-11 . I'll stick to the other locations instead

Same ol 7-eleven... I always love their slurpees more than icees. However their prices seem to keep going up. The small is at $0.99 and the large is closer to $2. They always have a large variety of fast foods, donuts, drinks, ice creams, lotto tickets, tobacco, magazines, plus much more. Easy to get in and out. read more

I used to frequent this 7-11 when I worked at HP! They had the best deal in town... Weenie Wednesday's! All engineers from Sony and Broadcom would swing buy and cop up a few. I also won a few lotto scratchers here. It's easy to get in and out of and the snacks and drinks are always value priced! read more

False advertisement. There is a screen right in front of the register that any size coffee is one dollar using the app. They charge $1.69. I actually emailed corporate if that is something each franchisee can set on their own. read more

No problems with this place whatsoever besides the old white lady in night shift. I used to come here a lot since I work nights too and get my lunch here. The lady is extremely rude and has attitude problems. One time, I couldn't understand her because she was talking so low and flipped out. I mean with the mask and everything, it IS hard to understand people but is it necessary to get mad? Who is the customer here? Me or you? Not to mention, she's always hiding in the back. Please owner, if you're reading this, do something about this or better, please replace her. This behavior can not be tolerated. read more

I am absolutely shocked by the lack of discipline the employees at this establishment have. I filled up a large slurpee cup only to realize that there were no large slurpee lids but only flat big gulp lids, and being that I am a picky customer by nature I upgraded to the extra large size with the extra large slurpee lid and left my large one on the counter as I did not want it anymore. I then went to pick out candy and he rudely asked if I still wanted the large one and when I responded with no, he told me that it was a huge waste of money. From this point on he was being extremely rude and bitter. When I got to my car I looked back in the store only to see the worker staring at me with an angry expression on there face so naturally I laughed and tried to see if he was seriously that mad at my choice and then copied my laugh through the window and then abruptly stopped and looked back at me to I guess try to mock me. I then pointed at him to show my girlfriend this insane employee and I turn back to see him flipping me off. I proceeded to return the favor right back to him and when I did that, the employee then came out of the cashier area and out of the front door as I backed out of the parking spaces and chased after my car. This is absolutely insane and not acceptable in any way and I cannot believe 7-11 would hire a man like this. After driving home I decided to call the 7-11 and ask to speak to a manager and "conveniently" the manager happened to not be in the store and then he asked who was on the phone and realized it was me and then told Me to come back so he could "show me something" is what I believe he said to me. I am appalled at this behavior and I hope that 7-11 makes a change because this man does not deserve to have a job with such disrespect for the customer. read more

I have been coming here for a few years, but as other customers have said some of the staff are not very nice. Recently, I went in to play 2 lottery play slips. One was for $25.00 and the other $2.00. I gave Elias the 2 slips and the money and he handed me my $25 ticket and playslip anda $2.00 ticket and no playslip. I said, where is my playslip and he started giggling and the 2 girls laughed and then he gave me my slip. However, when the Fantasy 5 when out that night, I couldn't find my ticket and that was because he must have had a customer change their mind on a $2.00 quickpick for Fantasy 5, and passed it onto me. So, I didn't have my possibly large winning ticket. I went to see him today and showed him the ticket that he gave me and he said that it must have been a mistake. I told him that it was no mistake as he and his co-workers were laughing. This is the 3rd time in 3 years that the staff were trying to cheat me and probably other senior citizens. The boss is only worried about keeping the line moving and making money. If you go there, you need to be very careful. read more

The owner is a jerk! The employees are as well very rude and obnoxious. They have zero customer service edict. I will not come back to this store and I encourage others to go elsewhere too. read more

So both parents stay behind this 7-11 at a retirement facility which means from time to time I pick up drinks and snacks for my parents. I have to say, the staff (especially a couple of the Mexican girls) (I'm Mexican also so relax) but they are rude to plenty of customers and have also mouthed off to the elderly (of course I witnessed it) one older man said "don't they teach you to say thank you?" And at that point the girl at the counter got mad and replied "I DID SIR, MAYBE YOU CAN'T HEAR ME" The man said "if you were my staff I'd fire you" she got loud and replied "well I'm the manager so that ain't happening BYE SIR!" after "Marrisa" (I think that's what the other girl called her) they both started using the F word back and forth as if the customers couldn't hear them. I shake my head....if they were my staff, I'd probably fire them also. Manners and politeness have been lost with our youth....maybe not all...but on plenty. (I didn't say anything to them in particular as I wasn't in the mood to waste my breathe, I did however contact the store and let them know what I had heard and witnessed.) read more

Parking is really tight and difficult to get out of because it is right next to the entrance/exit... makes convenience slightly... less convenient. Anyway, the store isn't too bad, although the layout was a little strange for me. I do like that I can get a Diet Cherry Pepsi here, but because they have one spout for four different soft drinks plus the option to add Lemon, Vanilla, or Cherry, sometimes you can taste the other soft drinks in yours... like in my Diet Cherry Pepsi, I could taste Mountain Dew. I like Mountain Dew, just not in my Pepsi. Convenience also became inconvenient when there was a long line to check out and only one cashier to ring everyone up. Other than that, not a bad place if you need a snack... they have mini-donuts! I will say that they didn't seem to have a variety of snack cakes... like HoHos or Oatmeal Cream Pies... which is kind of what I was craving that day. I settled for the Take 5... one of the few places that seems to still sell them! read more

The great San Diego power outage of 2011...just image...power out everywhere, all gas stations closed down, grocery stores closed down, record high heat...residents were scrambling for ice, water, and food. This location was open. There was a line around the entire perimeter of the store and the owner was working behind the counter with a calculator since the cash registers were down. Thank you Mr. 7-11 owner, you know have a loyal customer. read more

Absolute worst 711 on the planet. Never shop here go to another other 711 but this one. The cashier was so RUDE to me, he lied about inventory. I went to this store to get a spinner and they not only charge more but they will not show you their other boxes. I told the cashier I came there for this particular item because another 711 manager called to see if they carried the item. I arrived and the cashier told that was all they had and charged way more than the other 711 stores. He rang me up threw my money at me and gave me no receipt. Worst of all the store owner was there and witnessed it. He looked at me and walked outside. Never again will I shop at this 711 and warn all to stay away, close this shop down. Extremely RUDE owner and cashier, They deserve no stars, but to shut down! read more