Well...I am disappointed to say the least. I have visited multiple locations of Dutch Bros. over…read morethe years, I use the app, and am typically put in a fun, upbeat mood with each interaction with employees. Today was a definite miss. I ordered a medium double chocolate blended mocha, extra thick. It always looks the same. Today, after I got to the window in the drive thru, I was handed a drink with no chocolate visible on top, or the side. However, when it was handed to me, it spilled all over my arm, I commented rathered surprised and frankly, sad-, there was no offer of a napkin, or an "I'm sorry." I literally kept flicking my arm with the dripping off liquid out my window, and no response. The employees said they would remake it. By this point, I was sticky, and just wanted the beverage I paid for. They apologized for the wait, then handed me what can only be described as....you want chocolate- I'll give you chocolate "bitter remake." I say it in jest, but I really cannot stress the overly unnecessary amount. I could not drink it. I tried moving the straw around to different parts, it was like half a bottle of Hershey's was poured. It was not extra thick in texture, but pure watery- not freeze texture, yet all syrup. (Please see pictures- fyi-you can't see all the chocolate in the center, but it was utterly undrinkable). I tried to phone the number to the location, but was rerouted to a customer service line where there was no one to take my call.
This beverage was $7.65. I did not get what was paid for. I did not receive helpful customer service, and I am just in shock. This is not what this brand is all about. I truly hope that the management and follow-through with training individuals from the front window, to those making creations improves at this location. My takeaway, I'm out $7.65, I have no drinkable beverage without feeling grossly sick, and I will most likely not want want to return.