In mid-July, 2025, I entered this Starbucks establishment, because it was close to my location and I had a Gift Certificate... Prior to this, I had never been to a Starbucks! An angelic barista, Victoria, not only guided a first time customer through the ordering process, but through an emotionally difficult time, as I had just been released from prison after 37-1/2 years of incarceration. Rather than ostracize or recoil, Victoria showed compassion and humanity. I would like her to be recognized for going above and beyond simply being a courteous professional, and being a stellar example of excellence and professionalism. What an amazing ambassador for your company! read more

Starbucks - Victoria- Starbucks' candidate for Employee of the Year! - Coffee & Tea Near Me - Fresno, California

Stay away from this Starbucks if you can. I'm the only person in line at the drive thru, I order 2 drinks and they're already taking over a few minutes to make these. I'm being patient. Once they bring them to me they're completely incorrect. I order matcha and they bring me macchiatos. I explained how they're incorrect and the employee at the window laughs and says "I thought I heard matcha but my crew insisted you said macchiatos". What's funny? At this point, I'm asked to pull around and go to the back of the line and now my what could've been a quick Starbucks trip turns into an almost 20 minute ordeal because I'm behind a few cars now. When I come back to the window, they do offer me a refund for one of my drinks and they did make my drinks correctly the second time. But if you guys had any type of confusion the first time then questions should've been asked for clarification. Not just guess. This isn't the only time I've had issues here. Getting in and out of the parking lot is too much of a hassle as well. On the other hand, try coconut ube matchas. They're delicious. Not coconut ube macchiatos. read more

I was in Fresno yesterday for my grandson's football game and in need for cup of coffee after a great lunch at the Cheesecake Factory. I saw a Starbucks perfect .I walked in instead of the drive through. Nice looking store a couple customers we're waiting for their orders, No seating just tall stand up tables there was a few students with backpacks enjoying their drinks. No waiting but nobody came they were busy, after a while a friendly young worker asked if I had been helped. He came back when I said no, told him I just needed a tall (small) house blend with a little 1/2 &1/2 and a Splenda whatever they had brewed was fine. Kickoff was in about 25 minutes the young man got back to me in a couple minutes made my cup I paid with my CC I was out the door. Before I took a drink I got back into traffic and was headed to the game. Finally I had time to take a sip, OH WOW it wasn't hot, slightly warm and the 1/2 & 1/2 was spoiled big let down i took another sip but I was right the worst cup of coffee I've ever purchased I didn't have time to turn around and I'm sure the barista didn't know what he was serving. We won the game was exciting. I stopped at McDonald's for a cup to get me back home to Bakersfield after the game it was delicious read more

Starbucks - Coffee & Tea Near Me - Fresno, California

Please, please, please, please, please.... I'm begging you... Keep brewed coffee available for customers who want brewed coffee. No one should have to wait for brewed coffee in a coffeehouse unless you're slammed and just ran out. And...if you are out and need to brew more, please inform the customer of the wait BEFORE they pay. And....no. An Americano is NOT the same drink and substituting this without even informing me when what I ordered was a brewed coffee is simply lazy. I hate to say it, but your coffee is crap. Don't let your customer service go to crap too. It is your one saving grace. read more

My boyfriend and I had a great experience thanks to barista Mariah! They were incredibly friendly, attentive, and made my drink exactly the way I like it. They kept a positive attitude and made the interaction feel personal and welcoming. Their professionalism and warm energy really stood out and made my visit better than expected. This is the kind of service that keeps me coming back to Starbucks. read more

My family and I were on our way to dinner at 4:30pm on a Saturday night and decided to hit the drive-thru before reaching our dinner destination. We came for the weekend promo of BOGO between 12-6pm. I ordered a Carmel macchiato for my dad and I got a Chai latte. $6.12 for 2 grande specialty drinks was a sweet deal. At the ordering window I let the clerk know I wanted to do the BOGO promo. Arriving at the pick-up window the clerk confirmed I wanted to use the BOGO. There was a bit of a drive-thru line around the time with about 4 cars ahead of us and 3 behind us. But probably because it was a cold and rainy afternoon. The line moved quickly and it was probably about 10 minutes from start to finish. read more

A little disappointing. They were busy though. Not real welcoming either, inside. Iced black tea & Grande Earl Grey hot tea ordered. Both with Splenda. Got the drinks a bit later. Just put on the counter. No kindness or welcoming service. Why? Anyways got drinks and mother liked hers, but mine had no Splenda and I asked for 4. Bummer! Positives....my drink was hot, mother liked hers, music playing and nice holiday decor. My tea was no good since there was no Splenda. Service definitely needs improvement. Workers were enjoying each other, but what about customer appreciation? Hope it gets better! read more

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Worse service i ever had at Starbucks employees straight just don't care left me waiting just because I didn't tip them because he was on the phone to begin with . Everyone kept walking out because they take so long . He gave everyone else their drinks before me when they were there after me . Terrible service will not come here again . Let's gooo !! Dutch bros !!! read more

Great, friendly fast service but BEWARE there are NO outlets here! So pick a different Starbucks if you need to plug in your laptop / charge your phone. read more

I came to the his Starbucks on 02/07/21 as it was so hot on this sunny day and I forgot my princess drink as I was not expecting to spend money but my drink ended up being free! With all my running around and shopping I was quite thirty and wanted something low calorie that wouldn't mess up my day and this drink is my go to all time time! Large iced green tea with a splash of guava! You can't go wrong at all! Perfect amount of sweet as I get no classic. Upon entering I was greeted and since this location was built around the time I was in high school I never been to this location. The line was long and I was puzzled as no one appears to be going in and I placed a mobile order. I guess COVID and people too hot to get out their cars. So I took my chances and placed my order and a few minutes went in as SOME locations let's you place mobile orders but you still gotta wait in drive thru but that was not the case luckily! The staff were all wearing face masks and working so hard! They all greeted Princess me and informed me my drink will be coming up soon. I waited about 5 minutes not bad and great customer service as each staff member was chit chatting with me! Which made the wait go by even faster! My drink was delicious and I am happy to stop by as it was a pleasant experience! read more

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This store is disgusting and ran down. The homeless shelter is probably nicer and more renovated. They need new everything and I can never bring myself to come here because there's always a bug flying in my face. GROSS!!!! I DONT WANT BUGS IN MY FOOD NOR DRINK. Whoever the big boss is, needs to help this store out because it needs a lot of it. The workers are always talking about their boyfriend drama or what they're doing tomorrow night instead of greeting everyone. I usually go early AM but will not be going anymore!!!! read more

My drinks are always EXCELLENT! and the customer service is always PHENOMENAL there always so nice.

Ordered egg white bites, barista told me which ones and I said the egg white bites and barista gave me bacon Gruyère bites. I'm allergic to bacon read more

Starbucks on first and Shaw has really stepped up since the mall Starbucks shut down. They are quick and friendly! While picking up my morning "pick me up" before work I seen they were having a paint night! My son and I stopped by and had a great time! Free painting, yummy drinks and treats and a great friendly environment for the kiddos. Thank you first and Shaw for creating the perfect oasis for your guests to sip and stay a while. We enjoyed your paint night and look forward to more to come! Thank you to all team members who put this together. Your community appreciates you! read more

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They get your drink order right!!! Also got our food items in a bag with napkins and utensils. The first and Shaw location is a go to spot. Stay clear of the Bullard and first they don't even give you a single napkin read more

Went in to get a gift card and a coffee, not very welcoming I know they were busy but a simple good morning or welcome in doesn't take much . I paid for my items then waited over 10 minutes for the coffee.. nothing , I asked one of the baristas if my coffee was almost ready or how long , with a bad attitude she said " I don't even see your order here , I have a lot of online order so it's going to take 10 minutes or more " 20 minutes for a coffee? If they only care about online order why take orders inside the shop? At least tell the customer the waiting time .. I asked for my refund and left . read more

We were going to have some coffee while we do our monthly check in but there's nowhere to sit. There are no chairs here. I've never been to a Starbucks where they don't want you to stay. read more

02/27/2018 @2:40pm i came to this Starbuck location to redeem a free. Why the hay not? It's a birthday drink?! Forgot to inform the barista im redeeming so he was a tad bit rude when i was checking out and did someone drink out of this cup before they gave it too me? Its 2/3's filled and not even lukewarm. The weathers been extremely harsh for me, as me being a beefy jerky looking twig, i was expecting a pipping hot drink only to get disappointed with a drink that's not warm at all. Too bad I've already made it to work to even realize it! KASIA isssssss the bessssssst! read more

Starbucks - Passion tea sweetened half classic half raspberry and a rice Krispy treat. - Coffee & Tea Near Me - Fresno, California

Visited this location this morning and was greeted by Tim. I was WOW'D by his awesome personality while taking my order through the drive thru. An instant smile on my face after hearing such positive vibes from him. My order was perfect. I've never had a bad encounter at this location. All the workers I've come across are very friendly and make you leave with a smile. read more

The service was excellent. The manager was so kind and patient with my toddler. Also my drink was made perfect !

I think Starbucks has some of the best coffee. No qualifiers. I spend about $100/month on Starbucks. Lately, the Fresno locations have been locking up the lobby. They will keep the drive thru open so there's that option. On this occasion I ordered my drink with the app so I could pick it up and be back at work during my break. There was at least 7 cars in the drive thru. I walked up to the door and it was locked. I lost my coffee, and the time spent picking it up. I use mobile ordering often because I do not have the time available to wait in a long line. Was really was upsetting is these stores not turning off the mobile ordering and locking up the lobby. I will have to start going to a different coffeehouse during my night shifts. I can't wait for a long line of cars. I don't have the time. This has happened twice in two different locations and there will not be a third time. The only reason this is not a 1-star review was because Corporate refunded my order that I could not pick up as soon as they saw the complaint. For the store managers of all the Starbucks in the area, please train your night crew to turn off the mobile ordering if they are going to lock up the store. I understand people are not wanting to work. Staffing is an issue. I'm sure you can train the staff you have, better. Very rarely have I found a Starbucks worker who wasn't wonderful. read more

Probably the worst Starbucks I've been to, they always take forever in the drive through (10 minutes usually) and the drinks never taste right/very good. Drive down the street to the other starbucks read more

Worse Starbucks I've ever been to, I went to order a pink drink and I told the lady with no water bc I didn't want any water in it, and the lady just started giving me attitude and saying that"we don't have water in pink drink so next time when you order it don't say with no water because we don't have no water in it" all in my face with her dumb face. The picture attached is the drink I got, look at all these ice cubes and in case they didn't know, ice melts into water so technically there is water in the drink:) welcome to science and I wish you merry Christmas ho ho hooh I'm sry I forgot that Christmas has no water neither so I guess ur gonna tell me some now read more

Starbucks - Coffee & Tea Near Me - Fresno, California

Worst service I've ever seen, didn't have the food I wanted and wouldn't even fill up my drink all the way because I ordered it with "no ice". Yet every Starbucks I go to fills it without me asking. Employees are rude and wouldn't even give me the code for the bathroom even though I bought something. Hope this place closes. Never going back again. :) read more

Typical, but quiet. Sometimes this is a real plus when you need to get something done. Staff must have had a hard day. They were efficient but not as friendly as usual. read more

Came in here willing to buy anything in order to use their bathroom, I had a full bladder and was ordering food near by but their restroom was busy so I figured what better place than a clean Starbucks. I go in asked the worker if they had a restroom and before I could say anything else she looks away and tells me they were closing in 2 minutes. It was 8:27pm I didn't want to insist even though I really needed to go. I walk out and realized they were still taking people at 8:38pm! It would of taken me less than a minute to use your restroom. So disappointed. Looks like they close at 9:30pm. read more

Starbucks - Coffee & Tea Near Me - Fresno, California

I went here on a little excursion to Yosemite with my buddy Geoffrey Choya. He's super picky when it comes to his is half caff low fat hot capp and the staff was super accommodating when he complained that it was too 'cold.' The staff was super patient with him (he's a bit of a curmudgeon) and I had to do some apologizing. I tried his drink and it wasn't even cold which led me to believe he may have been hitting on them even with his wife and kids in the mini-van. read more

It's a to go only, the space is small and there is no chair. Looking to catch on some work but will not be possible.

I've been trapped in the drive thru for about 15 minutes. No movement. I don't think I will make it. The person taking the order is about a dumb as they come. I'm banking that my order is gonna be wrong. I just started and finished a short novel, balanced my checkbook, ordered some clothes and played a couple of rounds of video poker. The drive thru line has not moved. I just noticed that I need a haircut, but I had one yesterday. What day is this? Going on 25 minutes stuck in drive thru. I'm in the middle so I can't leave. The ones in the back have left. Lucky guys. WAIT, A CAR MOVED!!! I learned my lesson. It is gonna be McDonald's coffee next time. read more

I came here today to try out this Starbucks. There was no line in the dive through. The vanilla bean was... Meh.

One of my least favorite Starbucks in town. I normally don't stop here, but I had some extra time before work so I figured why not? INSTANT REGRET. The service I received from the barista that took my order was rude as they come. No greeting, left me waiting in total for about two minutes, JUST to have my order taken!! I brushed it off and ordered a simple Carmel macchiato with coconut milk. Spoiler alert.. they did NOT use coconut milk. Anyways, back to the rude barista taking my order. He literally did not even ask me how I was doing, how my morning was, etc. all he did say was "is that it?" And "are you using your reward?" I had to ask him if I could scan my card for payment.. and for the record.. I said NO to using my reward. Well guess what.. he used it. Surprise surprise.. never stopping here ever again. Judging from some of the recent reviews... I'm not the only one either. In total I waited about 15 minutes for a hot drink that was made wrong only to receive terrible customer service and almost be late for work. Cheers to this location. read more

Okay drinks. Baristas we're incredibly rude. The bathrooms were closed due to Covid. Random lady came in saying she needed to use it, they let her in. When I asked to use they said no. A random lady was allowed, but me a paying customer wasn't. Once again Covid, understandable, but keep to your rules if you aren't going to let everyone in. read more

Not happy. I said one thing.. and they do another. I said extra carmel they give me just a little. I said salted cold foam they gave me regular cold foam. I had to come back and now its taking me so much longer for this quick drink. read more

This Starbucks was simply not up to its corporate standards. How do I know? I just do. I realize stores can't pick their customers, but this had some downright sketchy individuals. One (very large) dude was hanging out in the bathroom corridor. At first I thought he was a bathroom bouncer, but then I realized he was just charging his oh-so-stylish flip phone. The fact that every person that needed to use the restroom had to brush up against this guy was totally creepy. One lady mentioned it to a barrista, who just laughed. After this odd experience I took a look around the room only to see one out of the 10 individuals with an actual Starbucks drink. The rest were just hanging out using the wifi and/or power. With no where to sit, I took my drink and left. The bathroom didn't have TP, soap, or toilet covers. The floors needed major attention. And the actual service and drinks? I've had better. With all the millions of Starbucks, you can find a better one to visit. read more

Came to Starbucks before work to get a tasty drink. Ended up getting one of the fraps. The employees were very friendly, and made me feel welcome. The store is clean, and the music fits the mood. Overall I would say that this Starbucks is a great location read more

Starbucks - Yum - Coffee & Tea Near Me - Fresno, California

I broke up with Starbucks about a month ago, but my hubby still dates it. So today after our walk we came to a different Starbucks we do not regularly frequent... Hoping, just hoping it will be better. Now, mind you, this Starbucks is located just off of Shaw Avenue. Shaw Avenue is an extremely busy Street in Fresno. We pulled into the driveway and came face-to-face with the truck. Couldn't back up (would just back up onto shaw) and couldn't go forward because they were in the way. So here we sit. Then the guys were cussing loudly moving their boxes as they were getting more and more frustrated. As my husband walked out of the store, they were offloading some boxes and literally 12 boxes were dropped and a few gallons burst open as evident from the liquid. The most prominent word heard begins with the letter F.... Granted this is not Starbucks, but they are delivering Starbucks branded product (it's stamped on all the boxes) This is still inappropriate. Just a suggestion but Maybe put some cones to block the driveway so people can't enter and get trapped in the driveway. Inside the employees were making fun of the guys, just very unprofessional and frustrating. The girl who helped my husband at the counter apologized to him as apparently her co worker was saying inappropriate things to her through the headset distracting her.... Our drinks were almost all ice.... Literally the ice is to the top!!!! So much for $8.90 for two cups of ice!!!! This is why I broke up with Starbucks... read more

Starbucks - this is AFTER I poured nearly half of the liquid from my Valencia refresher into his cup! $5 for a cup of ice with a bit of tea. - Coffee & Tea Near Me - Fresno, California

Awesome place as always Starbucks is amazing. This one is nice just like all of them. Really clean really nice people and awesome drinks. read more

Starbucks - Inside by the register and the menu. - Coffee & Tea Near Me - Fresno, California

This location is not that big but I loved the service they provide. The music wasn't so loud and everyone is friendly. Was in there for 3 hrs and I totally do not have any complaints. Great place to come and meet with co-workers and friends. read more

Needed a coffee fix and stopped by here after checking out of a hotel down the street and heading to Yosemite. Used the drive-thru only and ordered two Venti size caramel macchiato but used my rewards. Young lady at the window asked if it was a reward or birthday gift and I said both, she said Happy Birthday and scanned my phone. Within a few minutes we were on our way. I will have to mentioned that there was caramel outside my cup that had my driving hand sticky, but other then that I enjoyed my hot macchiato on my way to Yosemite and it was free. Thanks Starbucks read more

Love this location. Beautiful people work here. Always make right drinks. Try their coconut caramel mocha Frap. read more

Starbucks - Coconut caramel Frap - Coffee & Tea Near Me - Fresno, California