4/19/25 Getting cute Easter bunny Rosie for tomorrow's dinner! Ordered last week. Easy to set a time to pick up and get! Got today, by 6. Very kind worker and confetti ice cream cake Rosie looks Great! 4/20/25 Happy Easter! Dinner! Rosie ice cream cake was DELICIOUS! Sweet & flavorful! Mother felt the same! Lots of leftovers too!! Great service & GREAT confetti ice cream cake bunny Rosie! Highly Recommended! read more

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The young lady working the night is so sweet and very nice. She decorated herself. nice attracting treat for the kiddos. Alot of fun flavored icecream any time of the season read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Shawn was very helpful we weren't sure how to use the app but he helped a lot. He also showed my daughter where the jamocha ice cream was

When walking in, there's no direct line really, so you sort if stand around waiting for your turn or walk to the counter if there's not that many customers or if there's none at all. Once you're helped, the person serving you is nice and allows you to try any flavor that sticks out to you. My favorite thing to do is ask for a sample of the Flavor of the Month because I never know if I'll like it or not, and I like to try new things. The sample is a nice little scoop on a mini spoon, a good little taste. The flavor of the month this April was Marigold Dreamsicle. My fiancé got an Oreo milkshake, and I got my favorite Original Cappuccino Blast. Their Cappuccino Blast is something I've loved since I was a kid because it was my mom's favorite drink for a long time, I grew up taking little sips of hers and grew to love it myself. I totally recommend the drink to anyone who likes a sweet blended iced coffee. They also come in other flavors and sizes if an original isn't your thing! The service is nice and personable, but don't come if you're in a rush because they tend to have only one or two people serving at once, and when they do blended drinks like the ones we ordered today, they can take a little bit of time, but I assure you it's worth the wait. They serve so many unique and tasty flavors that are def worth a stop to check out and try. Right now, they're also offering a free scoop for anyone who downloads their app and enrolls in their offers. Try them, you won't be disappointed. read more

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I came to this Baskin Robbins on 08/31/20 as the other locations were already closed and this location closed at 10pm. This location has been here since I was a little girl and probably my very first ice cream experience as a little girl! This is my childhood location my parents would take my sisters and I. Even as Teens the middle school and high school I went to was walking distance. The last time I came to this location was in 2015 with a few Fresno State peeps before I went off to Los Angeles for my masters. It was meant for my to come back to my stomping grounds and as a little girl not much has changed! The staff was friendly and wearing masks. I ended up getting my usual which was Pistachio almond and strawberry cheesecake. I got the dude Chocolate Peanut Butter and Jamocha Almond fudge. Delicious as always! Need to come here again as I miss my old neighborhood I spent most of my life at. read more

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This is by far the BEST Baskin Robbins in Fresno! I love all of the staff! They are so friendly and tend to your needs! They make a perfect cappuccino blast just the way I love it with chocolate ice cream. I live by Woodward park and they just built one out here but I'm thinking about driving back to this one because the atmosphere is super friendly and accommodating! like I said they have also perfected my drink! read more

Baskin-Robbins - My drink - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Ordered an ice cream cake and it had trick candies! Birthday party was more exciting. Good excitement for the two year old.

I am so glad we stopped by here for dessert. When we entered this shop, we were greeted by Isaiah. He had a nice big smile and asked us how we were. He also asked if there were any flavors we would like to sample as to just standing waiting for us to ask if we can sample this can we sample that. There were so many new flavors that we got to try. However, I stuck to my favorite, nutty coconut. My husband got keylime pie and my daughter always gets cotton candy. Isaiah continued to make conversation with us and asked about our day. My husband even commented that he had great customer service. I felt that he was genuinely nice and cared for people. The way he represented himself and the shop was incredible. After I paid, he continued to keep himself busy with whatever he was doing for the shop. I didn't see him on his phone at all and didn't see him just standing around doing nothing. A couple of girls came in and again Isaiah continue to acknowledge them with his friendly smile and conversation. They wanted to sample almost all the flavors. Isaiah was very patient and polite and allowed them to sample the flavors they wanted. The store was clean and there was plenty of parking. I like how the ice cream didn't have freezer burns like a few places we have been to. They have a lot of flavors and were all fully stocked. Their ice cream was very creamy. Not only do they have ice cream, but you can get a milkshakes, smoothies, cookie/brownie sandwiches, sundaes, banana split, and more. They also have a couple of sugar free and non dairy ice creams too. I will continue to come back and recommend this place for a yummy treat. I hope his employer appreciates him. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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I don't think I'd ever had Baskin-Robbins before?! When we had a bit of a heatwave last week, it got me craving something cold and sweet. Sadly both of the rolled ice cream places near me have shut down, so we decided to spring for some Baskin-Robbins. It was a Thursday evening, about 8pm, a little under an hour before closing. They're limiting the number of customers inside. When we arrived, two guests were leaving and there was a big family waiting outside. They waved us ahead since they were still deciding. When we walked in, to the employees' credit, they told us the family had been waiting. The lights are bright, it was clean and the options were plentiful. The girl who helped us was friendly and quick. I went for 2 scoops - one rocky road, one pineapple-coconut. My husband got a couple of scoops of mint choc chip. It was about $4 each. The rocky road was good, had that nice fudgey texture and the marshmallows were soft. It had generous chunks of almond in there too. The pineapple-coconut was a good sorbet with pineapple pieces in it. A nice treat and a good snack. Not too much and not too pricey! read more

Baskin-Robbins - Menu - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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Overall good Service However on closing time they should not tell the customers that" we are closing now ". read more

Wonderfully decorated, very welcoming atmosphere. The selection of cakes was pretty wide, and the offer to write on my cakes made my day.

During COVID, only 4 guests allowed per visit. This place is very clean and the girl working here is super friendly and helpful! She helped me find the perfect cake to help me minimize the time I spent here and not having to handle all the cakes in the refrigerator to find the exact one I needed. The ice cream cakes have gotten a tad pricey but we don't buy these everyday so I'm good with it if it helps keep this place open during these financially unstable times. What more can I say about BR? Their ice cream is yummy and there are so many flavors to choose from but you already knew that, right? read more

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Who doesn't love ice cream?! Just ran in to got a couple pints of Jamoca Almond Fudge for the hubby. Quick in and out. Fast and friendly service. A bit pricey when not on sale, but it's the hubby's fav. read more

How cute is this "desert" dessert!? These employees are so fun and creative, and they are always so kind! I love this location! read more

Baskin-Robbins - So cute! - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Over priced ice cream. $5 for one scoop. wtf. All the fruit taste like cough medicine. Very cheap artificial shit used here. Then they had almonds in their pistachio ice cream. My girl threw her ice cream away after one bite. And she LOVESSS ice cream. read more

Terrible service. I pre-ordered a Father's Day cake 10 days prior to pick up. Called a couple of days before I was supposed to get it to ask for Saturday pick up versus Sunday pick up. The girl I spoke to said no problem, it would be ready Saturday at 11am. Saturday comes and I left at 12 to pick it up because I didn't realize the time. When we got there we learned the cake was never made and there was a mistake. And wanted us to wait an hour, which I didn't have time for. I was already late and needed to get back to my party. The person I spoke to apologized but acted helpless, the "manager" who I didn't realize was standing right next to us, never spoke a word during our conversation. Then came out and said I could wait for a refund in a couple of days. But lacked any empathy or remorse. I'm not sure why she was promoted to a manager yet never stepped in to be one during the conversation. Only popped out when she told me it would take a couple of days for a refund. It's not like people are beating down the doors and lining up to have ice cream cakes made. So when someone is ordering a specialty cake the least you could do is...the job, make an ice-cream cake. What's happened to the industry? I will no longer get ice cream cakes from Baskin Robbins, this was just unacceptable. Quite curious how they stay in business. read more

We went to Baskin-Robbins for dessert. I hadn't been there in a while and I needed a nostalgia trip. They have ice cream, shakes, smoothies and the likes. The place was clean. The one person who was working there did look a bit bored. I felt for him. There are alot of interesting and wacky flavor combinations which were amusing to me. I tried the sample of the Lunar Cheesecake and Ice-Daquri. All I can say was that they were very interesting. I got the kids size cheesecake with hot fudge and whipped cream and the eggnog ice cream. I tasted the gram-crackers but not the cheesecake flavoring. The eggnog was not my cup of tea. At all. It was a bit pricey. For a kids size cup it was almost $3.00. read more

Baskin-Robbins - Kid size: cheesecake and eggnog - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Spencer did a great job taking our orders and he was professional and courteous. Thank you for great service.

Let's just say you truly can not go bad w/ ice cream. Refreshing cool and like a tad bit craved, 31 Flavors as they say. Visited this location on a few occasions, today was a spur of the moment, past visits and today normally smooth, little dry greeting but greeted. Today was bit breezy out, but inside was a little uncomfortable , as if a/c was off. None the less it's a ice cream shop that's pretty much known for their ice cream, sundaes, shakes and blasts, which I ordered today, location simple priced average , but if your looking for that old school "Thriftys/ Rite Aid" frugal Ice Cream not here, you'll need to hit the grocery store for those 2 for 5 sales. Baskin Robbins is a ice cream stop , shop..never fail when ordering from Baskins Robbins...rondogg out read more

The cashier: very sweet, attentive, and jolly. Can't complain, my husbands order easy and simple. Oreo shake. I was the only customer and she was the only employee can't complain! She asked if I wanted samples, I respectfully declined. Oh dear lord the worlds going to end because I NEVER TURN DOWN ICE CREAM SAMPLES! But I did today why?! And don't judge me but I really had a 2-liter of Pepsi soda to myself already. Blehh anywho very clean, quiet, and large varieties! Not bad. Pricing could use a little more of an adjustment but what do I know? I love rite aid thrifties lol. read more

Stopped by after running my Sunday errands to treat myself to a treat. Unfortunately for me, they only had one person working, who was totally slow and didn't acknowledge the 3 other customers waiting for 30 min ? While she took her very sweet time helping 1 customer. She was writing a name on a cake, I'm not trying tell anyone how to do their job, but I bet I can help 1 customer in half that time with what I witnessed. If the owners reads this Yelp, please either staff accordingly or encourage your staff to acknowledge customers, and move with some type of purpose, when needed. I do like the products Baskin Robins offer. read more

Just drop by to this store to buy milkshakes and the lady who was working Alexis was extremely rude. She wasn't wearing mask and gloves. She acted like she was mad at me and my daughter for no exact reason. Just an advice IF YOUR HAVING A ROUGH DAY DONT PUT ON OTHER PEOPLE BAD MOODS ARE CONTAGIOUS. read more

Recently got an ice cream cake for my son's birthday here. The cake was nicely decorated and ready on time for pick up. The service was good, the store was clean, the people are friendly and obliging. Only complaint I have is about the price, although I think ice cream cakes are overpriced. This was a special occasion so was worth the price. read more

The store was clean and the employees were friendly and helpful. Looking forward to coming back to try the ice cream cakes.

Wife and I went in and couldn't decide on a flavor, asked to have a sample and she started helping the people behind us, and pushed us to the back of the line. We left and got a gallon of Ice Cream from Wallgreens for half the price! Will never return. read more

I like the multiple flavors but its very rich and its pretty expensive when you have kids with you.

I came in here with a few friends around 6:30. We were waiting around and no one was around or to be seen. Finally, we asked the lady for some help when she was found. She rudely said hold on. She then made us wait FIVE MINUTES for her to finish whatever she was doing. She was so uninterested and not only that, this is the second time I've came here and seen her rude bad attitude. Definitely not coming back. read more

Small place. Fast service. Employees were busy talking while we had to sit at a table that looked like somebody had a scat festival at.

Felt at home! Receipt says my server's name was Till? Anywho great guy good conversation and great location! Can't thank him enough for his customer service! As well as how clean it was in there! Great place to enjoy! There was even an elderly couple having ice cream right now! Late at night! Overall great experience! read more

This location has very friendly and good customer service. All locations of this chain, basically, has the same flavors, but certain locations do carry stale tasting flavors. The flavors that I had at this location were not in such a state. read more

We love BR but the cashier Mel, working 12/30 @ about 9pm, so she says her name was after taking a second to think about responding, was so rude! We asked about a coupon that was on the app first she replied they don't take that at the first location without even taking a look, and then tells us we are trying to cheat her by receiving our free scoop that the coupon offers and then purchasing another scoop. I don't understand where we were wrong and she didn't even take a second to explain why we would be cheating her. Did we purchase another scoop? No. We accepted our free one and drove over to savemart to buy root beer float supply's. This is our neighborhood BR and she just made it the worst visit. read more

We came in when it had no customers and the employee name Rylee greeted us and we had a big order and everything was going ok until people started coming in and we weren't done ordering and he was like you know you can order on the phone if you have a big order and he started to get mad/annoyed at us because people were coming in and he was getting busy and on top of that he messed up on two of our drinks. Please hire more employees. read more

Yesterday I go in to order my quart size chocolate Mouse ice cream and the young lady waiting on me starts to pack my quart of ice cream. Once she is finished she takes it over to the scale and realizes that she has to much ice cream. She takes the quart back over to the ice cream tub and removes some ice cream. Than she goes back to the scale and weighs it again, now she doesn't have enough ice cream. Now she takes just the spoon over to the tube of ice cream and scoops some ice cream and walks back over to the scale and puts that back into the quart. Now she has to much again. So she take the spoon and scoops off some ice cream which falls out of the quart and on to the scale. She picks up the ice with her hand and puts it on the spoon and continues to scoop more ice cream out of the quart and than puts that scoop of ice cream back into the tub of ice cream where other customers will purchase that ice cream. I was so discussed when I came home that I threw away the ice cream. Unsafe! read more

This place is so nice! The customer service is always wonderful and the flavors never disappoint! And they do cakes for every occasion! Every birthday, anniversary, or just because cake I get from here! They can do the most elaborate to the most simple design. As for the workers, I always am greeted with a smiling face and they make sure to get me fantastic combinations and sometimes, even get me to try new things! I always go here for a sweet treat! read more

Choose your employees very carefully. They can make or break your business. Totally turned off of this location after the last experience a couple of months ago. One employee was present. She was doing something in the freezer when we walked in. Did not look at us or greet us. Was sullen the whole time she "served" us. Some people should not work the public if they appear to not be able to stand them. read more

Worst customer service here! I just walked in to buy a birthday cAke and the lady seemed suspicious of me. She asked me if I was doing good and I said yeah, then she asked what flavor I was looking for. I was like, give me a minute or two to look around! Sheesh. She was standing so close to me , it's like give your customers some space! I ended getting the strawberry ice cream with white cake for $29.99. Let's just say I won't be returning to this location! Save yourself some time and go to the one on shields and west instead. Or better yet, cold stones! read more