Went in July 30 around 9:40pm and unfortunately had a really disappointing experience. The two employees working, one male and one female, were clearly frustrated that customers were still coming in before closing. They were cursing, laughing, complaining, and making comments like "this is just my luck." At one point one of them even said, "I'm going to kill myself" because more customers walked in. The male employee also tossed my coffee ice cream from the ice cream area over toward the freezer/counter area, which came across as careless and disrespectful. Meanwhile, the female employee continued focusing on closing instead of helping even though customers were still being served. I completely understand wanting to finish closing duties and go home after a long shift, but if the doors are still open, customers shouldn't be made to feel like an inconvenience for coming in. The cursing, complaining, and comments were especially inappropriate in a place that is supposed to be family friendly. There are plenty of other dessert options in this shopping center, so customer service really does matter. Cold Stone has always felt like a family outing type of place, which made the whole interaction even more disappointing. The language being used is unacceptable. If I owned or managed this establishment, I would absolutely want to know this was happening so it could be addressed. I hope management takes this as constructive feedback because the issue wasn't the ice cream itself, it was the overall professionalism from young employees read more

Yummy! I got the Falling in Chocolate with marshmallows mixed in with. It was great! I do wish that the ice cream didn't melt so quickly. I'm not sure if somehow it's just not kept cool enough or that it begins melting when they start mixing everything in but i swear it's always dripping by the time they hand it to me at the register. Outside of that, this location doesn't seem to get too busy when I get there, or if it is then the line clears out quickly. I am usually greeted and helped my vert friendly staff read more

Coldstone Creamery - Desserts Near Me - Fresno, California

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Love coming here for a late night dessert. The people working here are nice and welcoming and the icecream is always good! Will continue coming here! read more

The February ice cream; fudge truffle is so good! On a Friday night, there was only one girl taking orders, so it took awhile. But, she was fast, and took time with each person read more

Came in to get a b-day cake. As I was not sure if I needed to pre-order or not, the young employee was kind and helpful in letting me know I can just pick any cake and the writing on the cake is free. I told him the cake was for the weekend as it was a Thursday and asked if the Oreo cake would be in stock. He made sure there was plenty in the back. Very kind and helpful. When I went in to purchase the ice cream cake, it was a young girl at the counter and I asked her if she could place a b-day greeting and hold it for me as I had to pick up a dinner order. She was so polite and courteous and told me she would have it ready for me at the time requested. When I got there 2 hours later, she had written in the most beautiful handwriting, my son's name along with happy birthday, she had it boxed and in the fridge ready to go!! The cake was fresh and delicious!! Definitely one of my favorite spots!! read more

12/28/25 I recently purchased these Reeses peanut butter cups for $24 with a handful of other items for a party with much regret. These cups had way too much salt on top and even within the filling; definitely inedible. Called the shop to see if I can get a refund or exchange, but with a definite NO!!! They stated since its not defective I would not be able to get a refund; but if the item was not made properly or not to customers satisfaction I would say its defective.. smh. Don't waste your time with this item or shop. read more

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725/23 Getting some vanilla lite ice cream to go with dinner tonight. Arrived and it was a small wait. I had to yell for someone. Lol! Eventually a worker came out and was nice. Ordered it in the "love it" size. Paid for it. The worker offered a bag & spoon, but I didn't need either. Clean and safe restaurants with a Huge variety and selection of ice cream flavors and toppings! Definitely want to try the new Barbie ice cream shown soon! =) Dinner time! Split! Vanilla lite ice cream was delicious and enjoyed by mother and I. Good service and vanilla lite ice cream! Recommended! read more

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Came at 10pm and called store, young lady said they were open until 11pm. We were at the doors and the employees at front just stared at us. Owner of the store needs to change night crew. Very unprofessional and never coming to this location again. read more

I think the iffy experience was due to a high level of annoyance from 3 young girls (customers) that were so loud and obnoxious they ruined the experience for not only my family but another family as well. None of the employees said a word to these extremely immature young lady's. My main concern was getting the goods and leaving as quickly as possible. As far as the ice cream...it's always A-1. Quick note: it's ok to let overly loud customers know to keep it down in a professional way. read more

Coldstone Creamery - Desserts Near Me - Fresno, California

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I'm so happy that there's finally a cold stone on my end of town. I went tonight because I was craving ice cream. What a great decision. I got a coffee lovers and a chocolate devotion because I couldn't figure out which one I wanted. I came home and ate The coffee lovers, I'll save the chocolate devotion for another day. The ice cream was wonderful and a great quality. The employees were super nice when I walked in. The young lady that assisted me was very polite. The employees were friendly and fast. There were two families in front of me and I was in and out in no time. read more

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Cold Stone is my favorite ice cream place ever. Ice cream is always creamy and delicious. Staff always makes mine exactly the way I requested. 10/10 would recommend read more

Coldstone has it's reputation of having a quality product and fair pricing. That is why this review is not under a "not good" category. However with two other ice-cream / frozen yogurt options in the area, service is what will make or brake the success of a business. This is the shortcoming of this location. To be fair, most of the businesses at the Riverside locations are failing in the customer service category by hiring high schoolers with no drive or appreciation for the business at which they work. These businesses are also fighting a ridiculously growing "living wage" and are trying to save what they can. However, this is leaving gaps in leadership at these businesses, leaving minimally skilled employees in charge who do not know how to discipline or set examples of how employees should be working. This leads to this evening. With a line to the door, only one employee was assisting customers at a time. I gave the lad my order, a small rocky road and a strawberry shake. To which the employee started working on the rocky road and asked if I wanted whipped cream on my shake. I said sure! While making the ice cream, some lass walked in wearing short shorts and a black, spaghetti strap, tank top. She strolled to the back with the other employees, thanking a girl who complimented her appearance behind the counter. She clearly worked there and was now in the back behind the counter in her skimpy outfit collecting company resources to use for whatever personal get together she was clearly throwing that evening. Highly inappropriate. As the lad finished my ice-cream, a different lass behind the counter asked if I wanted anything else. The lad had either forgotten or was off in la-la land as he did not tell her about my shake and I had to reorder it. 0/10 for communication, 0/10 for teamwork. She then asked if I wanted whipped cream. I said sure! (2nd time, see paragraph 3). At this point the line begins to load up. Inappropriate-work-gear lass is taking company goods for herself, non-teamwork lad is now taking his sweet time trying to get ONE PEANUT stuck to a utensil off of it, lass 3 is making my milkshake, and some lass in the back comes out with loads of ice cream trying to refill the stock out front... No customers are being helped or acknowledged. 0/10 situational awareness. I am finally handed my milkshake as the next customer is started to be helped by the lad, and on my milkshake is the utter absence of whipped cream. 0/10 listening and service. I'm embarrassed I tipped, considering this pathetic group of teens do not even deserve their paycheck. Again, if the product sold here wasn't as good as it was, this would be a 1 star review easy. Unfortunately, we probably will patronize this location again, and out of fairness I will write another review, but hopefully I will have more to compare to after visiting the other ice cream locations in the area. read more

Last two orders were disasters. Last month, my daughter went in about 15 minutes before they closed. They wouldn't mix anything bc they had shut off the stone. It's called ColdStone for a reason. If you shut off the stone, lock the door. Next we ordered thru doordash. Our quart of ice cream had less than 10% the normal amount of mix-ins. read more

What can I say? Cold Stone is my favorite ice cream joint! STAY AWAY FROM "G's Creamery" & come HERE! Cold Stone ROCKS & yoh will too, after you visit & get my favorite, cake batter w/ cookie dough mixed in...! It's the BEST ever! read more

This place is so yummy! I swear, just add a brownie to any of the mixes and it's Gold! Don't forget to take a pint home. There's a lot of yogurt/ice cream spots but ColdStone Is by far the best! read more

Usually we enjoy coming here often but this last visit tonight really has us contemplating in going ever again. Two of the cashiers were just joking around with several customers that were similar aged and not paying attention to our orders. They didn't mix one of our orders at all just throwing it together on the stone and put it in a cup and slid it across the counter immediately walking away without so much as a thank you. The same skinny tall blonde male cashier was just grabbing his hair and his nose too while going on and on with some teen customers sitting at the tables not paying attention to the ordering customers. Don't think we will go back to this cold stone again. read more

The cashier assumed me and my friend were paying together but we were paying separately. She charged me for both ice creams. When she recognized what she did, she asked her coworkers what to do. They all just shrugged - not knowing what to do. One shrugged her shoulders, "Just pay her back." It was busy so I decided to just have my friend pay me back. They just seemed totally unbothered and unwilling to solve the problem they made. Whatever. read more

they always serve a lot of ice cream i love it! i ordered a gotta have it with mint ice cream and reese's peanut butter cups and brownie!! delicious creamy cold ice cream that just melts in my mouth! i have a reward number with them so i was able to get $5 off this beauty! i recommend coming here! friendly workers and clean store! :)) read more

Coldstone Creamery - custom mint ic with peanut butter & brownie - Desserts Near Me - Fresno, California

Ordered through Grubhub this evening and they called to tell us they were out of waffle cones. We said that's fine just put it in a bowl. All we literally said was yeah just put it in a bowl. She said "I don't understand" we tried explaining it back and she started yelling we were being rude and yelling at her when NO ONE raised there tone at all. When we asked for her name because she was EXTREMELY rude to us she REFUSED! Obviously scooping ice cream is to stressful for this brat she can't be bothered to be kind to customers at the end of the night. read more

Brave of them to open during a pandemic. They are adjusting and doing the best they can. I have been 4 times and have had great experiences all times. Don't go if you're going to complain about covid, lines and or the heat. Don't go anywhere if you're just going to complain. It was nice having ice cream. So if you are willing to visit knowing there's a pandemic and some hurdles to jump with a business opening during covid...enjoy. ^_^ read more

I understand it was a long wait- we were standing outside for about 10 minutes at 9 pm. However, they could have done with better training before opening. First impressions are important and they did not have it. Out of the maybe 5 or 6 employees working, not 1 employee was able to say welcome or greet a customer as they walked in. Understandably, it is a new store, but I would first and foremost emphasize the importance of health and safety. Two employees were mixing our order. One had almonds and the other was nut-free. The girl mixing the nut-free order took a heaping spoonful of almonds and handed it to the boy next to her who was mixing the order with nuts. In the process spilling almonds all over the nut-free order. Of course, cross-contamination can occur, but she straight away started mixing the almonds within the ice cream as well. I would also be cautious with how well their spades are cleaned as I ordered cake batter ice cream and a chunk of mint ice cream was within it as well. read more

Bad first impression. The workers were anything but polite. They took my daughter's order then the person behind me then the person behind them. I asked did she forget about me to the other employee and rather than help me she said oh she's helping someone else and continued to help customers further toward the back of the line. Even the customer behind me told her that I was there first. She was very rude asking "is that it" They were NOT asking customers to follow covid guidelines. The guy who was behind me went around since they were helping him before me, and stood 1 foot away from me. The customers before us had no masks on and were not asked to use masks. read more

Coldstone Creamery - Rude workers - Desserts Near Me - Fresno, California

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All other times I have giving the store a five star. This time I walk in there's two families ahead of me the first one gets their stuff and leaves the second family is getting their ice cream. The oldest child the daughter takes down her mask and starts eating one of the sons says something to the dad hey dad why she have her mask down the dad says I'll go ahead so now we have three kids in the store eating ice cream with their masksCompletely down and the employees say nothing. So I walked out of the store without getting my families ice cream called them and let them know that this was unacceptable. read more

I decided to take my son to get some ice cream from his favorite place. I absolutely love this one, it's clean, the vibe is nice and the associates are friendly. There is one associate that's my fave though, her name is Stevie. She's so sweet and takes her time with my son when he is trying to tell her what he wants on his ice cream. She's very understanding with the young ones. I also love to see there tip jar "this or that" choices. lol. Will definitely make this one my favorite spot. Thanx guys! especially Stevie! Keep up the good work! read more

Best Coldstone in the Fresno Clovis Area awesome people and great attitudes only help the ice cream taste great.

I just want to say that i LOVE the ice cream at coldstone so this has nothing to do with quality. This simply has to deal with one female employee who decided to not wear her face mask while handling the ice cream right in front of her. For someone who works in food service this is not okay especially while a pandemic is going on. I will not be returning to this location anytime soon. read more

Me and 3 others came here for a late dessert. We just order basic cups nothing complicated and the girls working there couldn't have been ruder. The bigger issue I see here is they were being rude to the Hispanic kids customers before us, and kind to the white kids after them and again rude to our group that consisted of Hispanic and asian. We ate our desserts outside and one of them guys went back inside for a lid and napkins and the girl with the sweater just ignored him and he came out and then I went in and she ignored me while looking my way, I had to loudly say "excuse me" and ask for the lid and napkins which she handed me rudely and then even only one napkin. Really need to do something about that. read more

that cute guy with curly hair and nice style served me the best icecream ever... i think his name was adam. he handed me the most delicious icecream with a smile and such passionate eye contact. i will come back... hopefully for his number. read more

I grew up on Coldstone , and when I moved to Fresno I would have to drive to Riverpark . Now I don't have to thanks to this location ! Extremely happy with the customer service i receive here . read more