Stopped by to pick up some late night snacks. After I swipe my credit card, the cashier starts saying to me repeatedly, "tip" . . . . . "tip" . . . . . "tip" . . . . . "tip". After about 30 seconds of this mindless mantra, I tell him that I don't understand what he wants or what he's saying. He starts getting an attitude with me, treating me as if I'm some kind of agitator looking for trouble. He finally starts gesturing spastically toward the credit card reader and then tries to explain to me that there is a "tip" inside the credit card. I now finally realize that he wants me to use the new chip reader instead of the magnetic swipe. After putting my card into the chip reader, I explain to the cashier that I know what a "chip" is, but "chip" is a different word than "tip", and "ch" is not the same sound as "t". He shoves my food over and waves me away angrily.
I witnessed a similar episode several weeks earlier happen to the customer ahead of me. The guy was asking for a particular brand of cigarettes, from this same cashier. The cashier pointed to a pack of the wrong brand, looked at the customer inquiringly, and the customer said no, again giving him the correct brand name. The cashier then said, "We don't have that brand." The customer and I could both see the correct brand one shelf below the one the cashier was pointing at. The customer kept saying, "down, below it, it's there, right there, one shelf down" repeatedly, but the cashier continued pointing stupidly at the wrong brand.
This cashier has been working here for as long as I can remember, for many years. He's there all the time and must be the manager or owner. Here's some advice for you. If you want to feel welcome in your own business and your country of residence, have the courtesy to bother learning the language of your customers, and don't put it on me when I can't understand what the **** you're saying.
I guess one needs to have realistic expectations at a 7-Eleven store. There's probably a reason these employees have spent their whole lives working in a late night convenience store rather than moving on to something of higher ambition. If they had it within their nature to improve themselves, they would have moved on to something better by now. read more