I really appreciate the customer service at this Nordstrom Rack. Jineya and Leslie helped me with…read morefinding an item that was out of stock everywhere. When I called Leslie said she was going to call me back and she did promptly. Jineya was very helpful. Excellent customer service. Thank you very much Jineya and Leslie.

It can be hit or miss but I have found some real winners here. Sometimes they have great stuff at…read moredecent prices and other times, there is very little to choose from.

My son bought me a Tommy Bahama shirt for Christmas and I had one... So I took it back today (Jan…read more20) - it still had all the tags on it and wasn't even unfolded or ever out of the package. It was listed at $119.00 and they offered me $19. I was livid... the manager said since I didn't have the actual receipt (it was a gift) it probably went on sale for a day and that was the price they would give me - a little over 1 tenth of the list price. After spending tens of thousands of dollars there over the years (I have 3 children who helped) this was the treatment they give their solid customers. What gall! They probably do that with everything - day after Christmas they put everything on sale for 25% of the price for a morning so they can screw all their customers with returns. After this blatant rip off, I would never go back to Macy's - ever.

The jewelry department needs to be better managed. It is four days before Christmas, they have one…read moreperson at each "island" and absolutely zero direction on where to go to check out. I understand having the sales person work the entire island but they are being set up for failure when you have the volume of customers you get four days before Christmas, walking up to both sides of the counter and demanding immediate service. We waited 40 minutes as two people we watched walk up to the other side of the counter (while we were already in line) demanded that they were next and made the poor sales woman ring them up for several transactions- all the while the line on our side was growing past the three people who had already been in line. Macy's- I know you are a failing company at this point. But please do both your sales people and customers a favor and get some organization going. Literally all you needed was a sign on one side saying to go to the other side for service while there is only one person working the counter.

The old russian lady manager of the Lancome Counter, the one who wears entirely too much red…read morelipstick is Biased towards people of color. She is rude and requires alot more customer service training. I need her to know she gets paid to "spritz perfumes on a daily basis" and to remember that some of the BLACK folks that frequent her counter are probably alot more Educated and hold more degrees than she would ever think. Dont be a hater because you are minimally paid and stuck! After 15+ years of shopping here I have decided to take my black dollar elsewhere. Neiman Marcus in KOP have beautiful and talented sales women on staff that are not RUDE! This woman can barely speak the kings english well! The young manager was wonderful at WG Bloomingdales and the other ladies were helpful as well, but I will not shop here anymore because of the Lancome counter Manager and her disrespect towards Black Customers. Stop looking down on people of color! Be thankful for a job, from the looks of it business is not booming at Bloomingdales Lancome counter anyway, people are heading to macys down the hall. You are an ignorant sales woman with no pedigree or class

My friend and I went to check out some cologne one afternoon. As we were checking out a couple of…read morepre-sprayed tester strips, a sales associate asked us for our preferences. We mentioned a couple of our go-to colognes and what else we were looking for, and the associate had us smell a couple of other fragrances. My friend wanted to have the associate spray one cologne on my friend's skin just to see how the notes come off, and the associate did so. However, the sales associate had a very unwelcoming demeanor from the beginning. We lingered for some time but couldn't decide on one to buy, and since we had a prior appointment at a suit store, we told the associate that we would come back. After some time, we barely took 20 steps out of the store when a security personnel from the store called out to us, asking us to return a tester. We initially thought he was talking about the test strips (we took a few with us that the associate had given us separately). When we offered those to the security, he said that he was looking for a tester bottle that we took with us. We were quite surprised because we didn't take any, and I pulled out my hand sanitizer out of my pocket to show to the security in case we thought that was a tester. The security guy then said something like "nevermind" and left. We stood outside the store looking back at security wondering what just happened. We went to the suit store and then went back to Bloomingdales and confronted the security personnel. He said that he was given the wrong description. When we said that it was quite disrespectful to accuse someone without making sure they are the correct person, security just said that it's okay. They did not apologize for their behavior, and because we are people of color, we felt we were violated and subject to profiling and racism. We asked to speak to their manager but the security personnel said that they were not available and we could file a complaint online, which we later did (we also got his name - Tony). We again mentioned that it is not okay to wrongly accuse anyone of theft without any evidence but security pretty much shrugged and again said that it was okay. Because the security personnel said someone had put them to this task, we had a feeling it was the sales associate since we only interacted with them during our brief time in the store. We are not sure what kind of training anyone at the store gets or how their hiring process is but it's quite pathetic, to put it mildly. We have frequented KOP mall and stores like YSL, Louis Vuitton, Creed, and never have we ever had such poor quality service, or were made to feel this uncomfortable, or had anyone behave this unprofessionally.

I live closer to a different Walmart that I'm not particularly a fan of so years ago I started…read morecoming here and I absolutely loved it but over the years, it has really gone down. The quality of their produce, the selection in the deli and they're not Stocked well. This is a really busy store The parking lot is always full. if you need a one of those little carts to ride around the store, Be aware, you may not get one or if you try to wait for one you'll be waiting for the size of this store, they should have plenty more of those carts available. They have mostly self check out kiosk and not many cashiers so a anytime the cashier is available the lines are long. Overall, this is the best one in my area so again I'm stuck coming here.

Went to get a money order to send to another country and the lady was very rude the black lady…read moredidn't get ​​ name I called for a manager to help and then they told me that the manager wasn't in okay yeah right . She told my girlfriend to be quiet in other words shut up . Because she was talking to me and she couldn't say nothing . I never experienced somebody so rude and I've talked to a lot of people all the time and this is just not right I don't appreciate this at all . I am going back to see if he does that again .​ I will be video taping the next conversation it is not going to be left alone .

Willow Grove for me is complicated. I can't exactly tell you where it's supposed to fall in the…read morePhiladelphia metro area mall hierarchy. It's only a half hour from King of Prussia, which does not help. There is a large amount of parking, but on a busy day you might have to walk a little bit further. The mall is three stories and anchored by Macy's and Bloomingdale's, along with various other stores in two re-developed anchors. The interior is very nice and clean. The available stores, for being in what is considered an upper tier mall, are just ok with a lot of stores you can find in most other malls. There's also more vacancies, local stores, and temporary stores then you would expect, to the point they would add up to about a whole floor. Tilted 10 as an arcade is just ok, but not as impressive as a Round1, with both being expensive. Primark's not bad as a clothing option. Willow Grove does have an outstanding food court that was very busy during my visit. You basically couldn't get near Chick-fil-A with the line they had. They also have The Cheesecake Factory in one of the re-developed anchors. If this mall were in another place, like Harrisburg, it would be an outstanding regional mall that would attract shoppers from hours away. Can I tell you that Willow Grove with worth going out of your way for a visit? Not really, not right now at least.

It's...a mall. Many stores that used to be here when I was a kid are no longer, including the…read moredepartment stores. This mall used to be busy, busy, busy, filled with shoppers and people everywhere. Now, there are still some people, but it isn't like it used to be thanks to online shopping. You can still get some good people watching in during peak seasons, though. The food court has some decent eating options.

I was excited to see that this location moved to a bigger place…read more I was disappointed in their shoe section. It's very small and not a good selection of shoes. Actually all the departments were small. The store was junky. The line went fast. I doubt if I go back.

Over all pleasant experience. Found some really cute sneakers despite a limited selection candles…read moreare always wonderful here some nice clothes fragrance is also limited however I found three I really liked. Covid-19 requirements met. Wait time fair our cashier was very sweet she was super helpful. I'd certainly recommend.

Been here a few times. Never seam to find what I'm looking for. The value and selection seams good.read more

I'm in the process of decorating my backyard and rooftop and although I am about 70% done, I…read morereceived a couple of recommendations to check this place out. While I have never heard of At Home, I didn't know what to expect. Now I can say it is a homegoods on steroids with tons of options in a huge store! I arrived during their slow hours so it was fairly quiet. The shelves seemed to be fully stocked with tons of things to check out. I was focused on the outdoor area specifically string lights and an umbrella. I was satisfied with the vast options and was able to select what I was looking for. The outdoor rugs were okay, I didn't find what I was exactly looking for in that department but I was still glad there were plenty options. All in all, I now have this place in my back pocket for my home decorating needs!

Well I went into Dick's and purchased sneakers for $170. This purchase ended up costing me $260…read morebecause of two factors. First, (dummy me) I accepted a credit card offer while checking out, and secondly, because I assumed my purchase was not on the yet to be received card, but the card I presented at the register. I traveled, got sick, and when home I got back Sychrony Bank I saw the purchase was on the Synchrony Bank credit card. Interest was charged from my day of purchase, no bill for the first month was ever received (according to those taking in my mail),and I was also billed twice for late payments on the only bill I received. Is Dick's so hard up for money they need to present customers with such cheezy offers? Suppose so, but they lost me as a customer with this cheezy offer of "future savings" with the Synchrony card. Beware. Be careful.

This dick's sporting goods has been in willow grove for over 10 years, and it is located in a…read moreperipheral strip of the willow grove mall. At one time, Dicks had been pretty great. They sold guns and had a hunting lodge. There were compound, recurve and crossbows. The hunting lodge has now been filled with fishing equipment, kayaks, and safes. It has lost its glory. However, you can still buy a hunting or fishing license here. There is a fair selection of fishing stuff. Most kayaks are pelican brand. There is a golf section which I've never seen anyone in. There are bikes in the back, and exercise equipment which kids play on. There has been an increase in sporting apparel offerings, as well as shoes. Prices are retail. You might not get a bargain on anything unless you have a coupon in the mail, for which you need to hand over some personal information.

I visited this location for a late evening shopping, it is located inside the shopping strip mall…read moreand also has a Starbucks on-site. The parking is done at multiple levels. From the lower level, you can take an elevator and get to the target store. The store was well maintained and stocked well. Lof of seasonal selections are available. The prices are on moderate to high. The collection is typical of a target location. There are a lot of checkout counters and staff is friendly!!

They kicked me out saying I didn't buy anything after I already did. Very disappointed with their…read moreperformance.

Willow Grove Shopping Center is a shopping center located on Welsh Road across from the Willow…read moreGrove Mall. It has many great stores including a Homegoods, Marshalls, Famous Footwear, Five Below, Subway, A.C. Moore, and a Barnes and Noble all in the main stripmall and a nice Panera Bread in the other smaller stripmall on the other side of the lot, in addition to many smaller and decent sized businesses. I found it was a bit of a pain to navigate and find my way around for my first visit, but I'm sure it'll be fine the second time around and the stores are awesome!

Fairly good selection very nice cashiers floor security could do a better job as to not reveal what…read morethey are actually doing lol prices are great