They replaced the driver's side mirror and rear door on my 2011 Subaru Outback. They did a great…read morejob and completed the work 4 days sooner than estimated. And the mirror part of the job also ended up costing significantly less than the estimate.

On March 15th I had an encounter with a very rude employee / tow truck driver that was backing up…read morethe flatbed to a vehicle crash at and Ardmore intersection off Montgomery Drive. I was stopped at the light and he was yelling at me to Stop I said I am stopped the light is RED why are you yelling. The police officer was right there trying to direct and stop traffic so there was no need for him to yell at anyone. He said some other racial slurs to me that was really uncalled for. I would never used their services. He needs some customer service training on how to deal with the public during car accidents. Or go find a job he enjoys!

Good new company, customer focus and great value, they also were quick getting the job done right,read more

Very positive rating and great support on a year old problem----butch ands the guys stand behind…read moretheir work, no matter how easy or hard----good guys and very professional in every way.

Ok....although this is a bitter sweet review, because a car accident is never a good thing but…read morethese guys really go the extra mile to make things fit into your schedule, pay great attention to detail and I was treated like a brother rather than a client. After I was in the accident, a tow truck was sent to my location and they picked up the car. I didn't have to worry about a single thing!!! Within 2 days, I was fully update on the status of my vehicle and they did a great job of keeping in touch throughout the entire process. Not only will I use these guys for ALL of my auto collision needs but I have sent a few of my friends, co-workers and clients to them! Truly a 5 Star operation!!!!

Before I say anything negative about here I will say Tamrya from the front office seems to be the…read moreonly person here who have some common sense and isn't a complete rude incompetent individuals like the rest of this shop. Let's start by saying I was already annoyed when back in April my original estimated time of repairs went from a few days to over two weeks because this shop kept on magically finding new things to fix every other day jacking up my estimate. When I called if I got Tamra she would be understanding and try to help but if it was Linda she couldn't give an crap and dismiss any concerns acting like she has something else better to go do. You're at work I am your customer you should know that we keep this body shop running by bringing business here the attitude is unnecessary so definitely wasn't going to recommend after but what made me really want leave a review is this. Literally after picking up my car everything seems fine but I noticed anytime I braked a small grinding sound occurred. That DID NOT HAPPEN before dropping my vehicle off at Bryn Mawr auto body! I brushed it off as I thought it would go away soon which it did but the grinding sound would come back here and there. Recently it's now a very loud and obnoxious grinding sound that comes out every time I brake so I called today at 8/5 to voice my concern. After Tamrya transferred me over to Chris he told me that I needed to get new brakes as the grinding sound means that it's time for a replacement. Little did he know I replaced it three months prior and the new brakes I had installed haven't even been driven over 5000 miles. Also I played dumb over the phone asking Chris how often brakes need to be changed and he had the nerve to lie say 4-6 months and that I needed to get it replaced. Do Chris and this body shop really think me or anyone else I know on the mainline would ever bring our vehicle here again? It's aggravating to deal with mechanics who speak out their behinds thinking people are dumb when in fact we're not as stupid as you think. Chris was quick to dismiss every concern I brought up and even when I brought to his attention this didn't happen until after my car was worked by you guys on April and he kept on saying we didn't work on the body of you car which was b.s. They worked on the smart brake system which my Mazda 2022 had and it was included in the estimate that they updated every other day jacking my original estimated of $1755 to $9152 dollars! Also Chris says they worked on my sensors which still isn't working lol they charged almost 10k to have done absolutely nothing but to change a headlight? This place is basically a scam and hopefully you all who read this can avoid this place and find other more reliable more reputable auto body shop to get things done correctly. Linda you need to retire since you're so miserable at your job! Chris hopefully if your mother or kids or wife or your family ever go to another auto body shop they treat them like trash too since you like to talk to your customers that way.

I've had my older cars over to Lou's and the work and service were always top notch. He even…read moremanaged to have the insurance company NOT total my car (it is 24 yrs old and really not worth much) by showing how well the rest of the car was maintained. the result? a brand new BMW hood shipped from Germany and a very nice looking 2003 BMW 530i back on the road. Great service, great value, great team!

This is the best and finest and friendly body shop I have ever been to, Lou is a wonderful blessed…read moreperson spreading happiness to sick children and is here to help you with whatever you need. His son-in-law is the sweetest just like Lou. Caring , giving and sweet as the day is long. Their work is impeccable I will never go anywhere else since I moved to Broomall. Thanks to all the technicians that works at Lou's they are all top notch. Thank you all for everything you did on my Red Convertible VW.

I brought my vehicle here to have work done through another drivers insurance for a no fault…read moreaccident. I asked Jack about having work done on a scrape on my front bumper that was not related to the accident. I asked him about prices about for a part for the front bumper, and if it was possible for me to bring in the OEM part from the dealership on my own. As soon as I said that, he replied "Do you bring your own cheeseburger to McDonald's?". Instead of calmly answering my questions, he stated yelling at me and was extremely rude and profane. It seems like as soon as you raise any concerns with this shop, they get hostile and start yelling at you. This is absolutely no way to treat customers, no matter the price or the quality of the work. Don't know if I would recommend this shop in the future because god forbid they don't like something you say and they start yelling at you too. UPDATE 6/29: Just received a call saying to pick up my car. The associate on the phone said "We don't do jobs for customers who leave scathing google reviews". This is the most unprofessional, and discriminatory shop I've ever dealt with. DO NOT GO HERE, you will be slave to their questionable business practices and when you begin to ask questions, they verbally harass you and then refuse to work on your car. Instead of listening and caring for their customers, they bully them around and expect a thank you in return. UPDATE #2 6/29: Another bodyshop called Classic to let them know they would be transferring the vehicle tomorrow. The associate on the phone immediately started yelling at the lady from the other bodyshop and told her "I'm gonna leave his car parked in the street with his windows down and the keys in the ignition!". I'm shocked at this point that Classic is frankly still in business and that customers tolerate this kind of treatment from a business owner. Definitely looping in BBB, and also Audi of America to let them know what kind of business they are partnering with.

Used this shop multiple times. Everytime they make sure the work is done right and they detail your…read morecar before giving it back! Top quality every time.

These guys could not have been more helpful or generous. I…read moreneeded a paint touchup on my passenger side door. They ordered the paint for me, applied it to my car, let me keep the bottle, and did not charge me anything. Restoring my faith in humanity. Thanks so much guys.

We've been going to Brendan's Collision for over 3 decades. Gene and Brad have helped us through…read moreall of our collision repairs, all done expertly and efficiently. After raising 4 teenage drivers, you can imagine the number of times we needed their expertise! We were very saddened to learn of Gene's sudden passing last fall. Brad and Kathy are doing a great job ensuring things continue to run smoothly. We've used their services several times since Gene passed and continue to be extremely pleased. This is our go- to place for auto body work.

Very very pleased with the work they did! I just picked up my car and cannot be happier with the…read moreinterior detail, it's sparkling. Paid extra for the vinyl and leather protectant, best move - everything looks perfect!

Ryan did a great job on the interior of my car and it's never looked better. I couldn't be more…read morepleased! The main issue I had was stains on my door fabric that he went above and beyond to fix with dye. I love it! I will recommend them to friends and family. I will definitely come back! Ryan also installed aftermarket badges on my car and did an awesome job. Thank you again!

This was my first time using Direct Paint and Collision, and I had a really good experience…read more From the moment I walked in, everyone was professional, warm, and easy to talk to. The whole crew made the process feel smooth and well organized, which really took a lot of stress off me. I want to give a special shout-out to Ian, the Customer Service Manager. The extreme cold weather slowed down the paint process, but he and the team did everything they could to stay on schedule and get my car back to me as promised. I truly appreciate that effort. They also noticed an issue with my tire and brought it to my attention, making sure I understood the safety concern. They even helped me find a discounted replacement tire to bring the cost down. That meant a lot to me. It felt like they were looking out for me, not just trying to make extra bucks. Communication was great as well. I received regular updates, so I always knew what was going on. While they're busy, they have a shop cat to keep you company while you're waiting. She's round and content, clearly very well-fed and well taken care of. She's a bit shy, but she's warm company on a cold day while you wait. I'm very glad I chose them. I'd absolutely use them again.While they're busy, they have a shop cat to keep you company while you're waiting. She's round and content, clearly very well-fed and well taken care of. She's a bit shy, but she's warm company on a cold day.

DON'T GO HERE. Took my car here for repairs after an accident. They told me something in my car had…read morepreviously been repaired improperly so it was making a rattling noise after this 'repair' at Direct Paint & Collision. I made an appointment to have to the car checked out but I was just called and told not to bother coming in and they don't care about any noise because my vehicle had allegedly been repaired at some point, improperly. DON'T GO HERE. They sold me new tires that were unrelated to the accident though. Annoying.