I brought my vehicle here to have work done through another drivers insurance for a no fault accident. I asked Jack about having work done on a scrape on my front bumper that was not related to the accident. I asked him about prices about for a part for the front bumper, and if it was possible for me to bring in the OEM part from the dealership on my own. As soon as I said that, he replied "Do you bring your own cheeseburger to McDonald's?". Instead of calmly answering my questions, he stated yelling at me and was extremely rude and profane. It seems like as soon as you raise any concerns with this shop, they get hostile and start yelling at you. This is absolutely no way to treat customers, no matter the price or the quality of the work. Don't know if I would recommend this shop in the future because god forbid they don't like something you say and they start yelling at you too. UPDATE 6/29: Just received a call saying to pick up my car. The associate on the phone said "We don't do jobs for customers who leave scathing google reviews". This is the most unprofessional, and discriminatory shop I've ever dealt with. DO NOT GO HERE, you will be slave to their questionable business practices and when you begin to ask questions, they verbally harass you and then refuse to work on your car. Instead of listening and caring for their customers, they bully them around and expect a thank you in return. UPDATE #2 6/29: Another bodyshop called Classic to let them know they would be transferring the vehicle tomorrow. The associate on the phone immediately started yelling at the lady from the other bodyshop and told her "I'm gonna leave his car parked in the street with his windows down and the keys in the ignition!". I'm shocked at this point that Classic is frankly still in business and that customers tolerate this kind of treatment from a business owner. Definitely looping in BBB, and also Audi of America to let them know what kind of business they are partnering with. read more

Used this shop multiple times. Everytime they make sure the work is done right and they detail your car before giving it back! Top quality every time. read more

Unfortunately this is the third time (different occasions) that I had my car into Classic in Wayne and each time the professionalism and care of detail is very impressive. Yes, it may take longer than expected, but it is worth the time when you see the results. Steve Brooks and Co. are a great team. When I picked up the car it had been detailed; what a pleasant surprise as I have a shedding German Shepherd! read more

I was unfortunately rear ended in the same parking lot as my last incident and Classic Coachwork impressed me once again! They replaced my rear bumper and even polished my tail pipes. I was disappointed to need repairs due to a fellow drivers' negligence once again, but CC made it painless and easy. Repairs only took 5 days and I easily arranged for contactless pickup. My vehicle is pristine once more (front to back, literally!) If only we could locate the car magnet in my vehicle... read more

Classic Coachwork Main Line - Body Shops Near Me - Wayne, Pennsylvania

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Quoted $5,700 for partial paint job and grill replacement. Actual cost $6,200. Explanation was extra parts, blah, blah, blah. Thought that was why they were the experts. Estimated delivery December 19th, actual December 28th. For work that isn't covered by insurance, suggest you find a shop that honors their estimates or at least comes close. read more

As the other reviews stated, a great location for repairs. Car looks great and service was top notch!

Overall I wouldn't say it's a high-end body shop at all. From the painter to the manager, I don't think they have an eye for details. My brand new BMW got rear ended by a distracted driver and I chose this shop because of the great reviews. They tried to fix & repaint the old bumper, but when I picked up the car I thought something was off. The bumper was twisted and didn't look right. The manager told me only 1% of customers would have noticed that. I'm taking this as a compliment? Got them to redo the work with a new bumper (they charged insurance, it should have been free in my opinion), this time the clear coat has dimples. They buffed them out and after inspection, I took the car home. Next day I noticed that the bumper paint color isn't a perfect match with the rest of the body. I stopped by at Karosserie in Wayne, same owner I think, but they deal with exotics, so in theory the work should be better? The guy there agreed that the paint color was off. I was pretty tired of it at that point, so I decided to leave it at that. EDIT: Not a fraudulent review unlike what the owner claims below, but the ship has long sailed on making this right. Gave them several tries as stated in my review and in the end I got tired. I'm not writing reviews to get the owner's attention but to help my fellow consumers. I moved on from this and just thought I would help out other enthusiasts that are super-particular about their vehicle. read more

These guys are very professional and do excellent work. I couldn't be happier. I had a nightmare with the insurance company and they were very understanding and handled their part of things very smoothly. My car has never looked better! read more

This shop is certified in the best of the best. In my case, they are certified in VW. I took my car here to fix up a bumper. I was extremely pleased with the results. They do not spot fix around the scratches, they take care of the entire bumper so it looks flawless. Steve the manager I worked with kept in contact with the insurance company and kept me up to date on progress. Classic Coachwork also works with a guy who does paintless dent repairs. read more

I was in an auto accident where I was rear-ended. I called my Audi of Devon to see what shop they recommended I get my 2018 A5 repaired at. Classic Coachwork was HIGHLY recommended. So going through my insurance company, I dropped my car off at Classic Oct. 9. Allstate gave a pretty low estimate (5 days of repair and $1,300 worth of damage). Further looking at my car, Classic explained that the whole quarter panel of my car had to be removed and completely replaced. A very complex job with the new 2018 models. Steve mentioned, "5 days, more like 5 weeks..." Which was partly true in the end (fortunately for me). After the final supplement, the car was ready to be repaired Oct. 17. This was a huge repair job; I knew when I handed over my car to Classic it was in the best hands possible. Debbie, Chris and Steve were prompt in getting back to my emails/calls with questions I had. I received my car Nov. 8. If you care about your car as much as I do, I recommend taking it to Classic Coachwork of the Main Line (Wayne). The staff has a friendly, comedic attitude which made this process a heck of a lot easier. read more

Wish there were more stars. This team is remarkable perfectionists, Olympic ranked customer service and all around good people. My car was returned better than new. If every business was run like Classic.... Kudos! Vivian Peikin read more

Great customer service and craftsmanship. Made everything easy and took care of communication with the insurance company. No complaints. Would strongly recommend. read more

Classic Coachwork of the Main Line, I wish I could give you 10 stars! Steve and Debbie were so accommodating to me (even from an hour away). My Audi was in need of major collision repair and I can't say enough on how the staff kept me up to date on everything that was going on through the repairs. It's nice to put a face to a name and when I went to pick up my car, they couldn't have been sweeter. Thank you so much for the amazing work done to my car and more importantly the amazing customer service. I will highly recommend your business to everyone I know in need of collision damage...all the way from Allentown. read more

Thank you!!! I popped in after being " hit and run " in a parking lot. Guys were so honest and helpful- and made my car look better in 5 minutes !!!! thanks from the black volvo- I will be a customer for life read more

Classic Coachwork is the most professional,detailed and courteous auto body shop in the Philadelphia area. Unfortunately we have been in situations the last few years which required body work. We were grateful to have a "go to Location" for the tow truck driver. Classic Coachwork met with our insurance company and did not hesitate to call them back if/when extra damage was discovered.They take great pride in there work. My daughters car looked show room ready when they were finished. I will never use any other auto body shop other than Classic Coachwork Mainline. They are hands down the BEST of Philadelphia and Main Line!!! read more

Outstanding work. Outstanding service. It was a pleasure doing business with Steve and his team...he kept me up to date on the whole process from beginning to end and delivered my car in time for my vacation and in brand new, showroom condition. They even fixed some minor dingles and dents for a very low price, and one I didn't even mention,...such a nice surprise. Excellent in every way! read more

Classic Coachwork was very helpful, responsive, professional and understanding. They were patient as I waited to hear from insurance on the accident claim, and helpful throughout the process. read more

"classic coachwork rocks" my suv was fixed perfect! it looks like it just came off the showroom floor. i would highly recommend classic coachwork to anyone needing auto body work. the whole process was handled professionally and timely. read more

great job - professional, honest, responsive, and completed the work on time. highly recommend.

Stephen Garraty handled my wife's car accident claim. He was very professional and friendly. My wife's accident resulted in her VW Tiguan being badly damaged. We live about 45 minutes away from Classic Coachwork Main Line and were willing to drive to their shop because of the amazing reviews we read online and they are also a VW certified auto body shop. The car was fully repaired in about 2 weeks which was about a week earlier than Mr. Garraty expected for the repairs to be done. This helped save us money on needing a rental vehicle for another week. Mr. Garraty provided us with many updates on the repair process throughout our entire experience. We were told that the vehicle would look like it was brand new again when they were done and I can honestly say that was the case. We are very pleased with the repair work that they performed. You can't even tell that the vehicle was in an accident. It is immaculate. The car was returned polished and detailed beautifully. I am very impressed with their service and would do business with them again. read more