Most importantly, they did absolutely beautiful body work and painting on our Jaguar Sportbrake, and it looks better than before the deer hit. They also did a nice job detailing the car. The majority of the delays were due to State Farm's bad Faith claims handling and intentional delays. That said, Karossorie's communication, customer service, and follow-through on promises needs major improvements before we would return or recommend to a friend. Shannon the receptionist and the only person you'll get to talk to about the progress of your repair wields her finely sharpened ditzy-ness like a weapon to avoid even a scintilla of ownership or responsibility for miscommunication, no communication, no follow up nor follow through... Such a high-end exotic car body shop must have a customer liason with as much classiness, dedication to perfection and laser focus on customer service, as the artisans who pour their souls into a great final work product. One star for customer service, communication, and 100% unkept promises. Five stars for outstanding paint and repairs. read more

I love this place! I've had my Toyota for about 9 years now but I bring it here every time someone hits it and it always looks so freaking nice when I pick it up! I love my van and love keeping it looking new. They don't use cheap paint or materials, you can tell this place loves to work on cars and not just another car business. read more

Hands down one of the worst places we've ever had to deal with. Our car was taken there in September 2022 (we are now entering February 2023), and they are just now finishing repairs on it from a collision. We were told by the Insurance company we had to use an authorized body shop and they listed this place as one of them. After months, and months.... And more months of waiting... They finally said they were able to get all the collision damage fixed. After 4 to 5 months of waiting they are now telling us they didn't receive money from the insurance company, even though we verified they did. This business has done nothing but hold the car hostage to squeeze more money from the insurance company, and making our lives a living hell every day. They have been unresponsive to phone calls, ignored our pleas for updates and only decided to start responded when we mentioned an Attorney. We will never do business with this company again and I advise all of you to never do the same. Trust me when I say by not doing business here we will have saved you months and months of frustration and money. read more

Fraud, disrespectful, unresponsive. Run away from this shop. All 5 stars on google are fake. If you care for your car, please stay away. Even progressive agents warned me when I went to this shop. read more

If you don't care about getting an honest, timely response & don't care about getting your car repaired in a timely manner, then this is the place to go. After 4 phone calls over 2 weeks went without an estimate or a response of any type, I went to recover my car & the owner actually stated, "In 30 years I have never given a customer an estimated time frame". So, as long as you have rental coverage with no time limitation & no cap on reimbursement, this place might work for you. However, none of the insurance policies I've had in the last 40 years have had those types of open-ended provisions. If negative stars were an option, that would be my choice. read more

Rude people. Not sure what their beef with Tesla is but when I called for a body work on my Model 3 it was a strange conversation. Apparently they are so high end they don't work on a lot of makes. So off I went to Conestoga collision. read more

I clipped the rocker panel of my Porsche Boxster Spyder on a cement divider in a parking lot. Not too bad of damage. Brought it here and made an appointment 2 months out, and was told if they got the replacement panel early they may call if they can fit me in. as it would be a quick job. My appointment came, dropped it off and 6 days and 3 times of asking for an update and not getting called back, I went in. My car hadn't been started yet. When I asked the manager, I was told "we've been too busy to fit it in, don't know when we'll get to it", and "if you take your car, we won't be calling you back". I asked why a quick job would take so long" and the reply was "Was I in when you dropped it off? Who told you that?"...he did, when I made the appointment. Don't expect good customer service, or that an appointment means anything here read more

Again if I could give a zero. Steve the manager refuses to call us back. Ive spoken to Land Rover main line who referred us there to never use them again. I've also filed a complaint with the Better Business Borough. Its been 5 months and still no update. read more

Horrific customer service for a FCA/PCA member too. Seems ego's are bigger than customer care. Apparently I am not alone here. Too big for their britches with that Ferrari sign on their building. They feel they can treat you however you wish, which is fine, but that comes with a 1-star review. As to "recording" on my phone - They knew they were being recorded because I was talking "I am at Karosserie....." while I recorded. The owner flew into a rage, walked off, saying "You have to let people know when you are filming." Both "estimators" just left me hanging - refusing to even give an estimate. They did know (it is an iPhone). Who does not know recording when they see it? I was filming the entire time to understand how they got to a $25,000 paint job for a mark the size of a half penny. It is a logical leap and guess what, you have no expectation of privacy in an open place like your parking lot (learn the law). Besides that point, they knew they were being filmed because I was filming my car the entire time and talking to my phone. Where is the fire anyway? What are you hiding? Don't want people knowing that your plan is to repaint my entire car over a door ding? Well, now they know. read more

What horrible experience... I made the mistake of thinking that because this shop works on extremely expensive vehicles that they would have a better craftsmanship and work ethic then say MACCO! I was wrong. The process was a trying and miserable one. My car sat here for 30 days b4 they even did any work to it. They lied to my face several time telling me so BS about the insurance company showing up late and so I contacted the insurance company and they had no clue what I was even talking about nor had the had any contact with this shop until the day after I contacted them. So, that one example of a Shiitty company and people, who wants to be lied to? Crazy. I then try contacting them after the insurance company has. Ow spoken with both of us and we are on the same page.... Another two weeks go by and nothing - no update, bo call, no nothing... so I call the insurance company "we haven't heard from them we assume the work has been started".... I call Steve, is unreachable... I call again - 4 times I call in one day from open to close and they just leave me on hold or tell me he's not there and NO ONE else can help me. I then send an email and no reply, and Another and another - three emails me four phone calls in a week after my car has been here for a month in a half... I take off work and arrive the same week Friday. Oh Steve out, ok when will he be back? IDK! Ok, I'll sit here and wait. He comes in and immediately I ask " I have to take off of work and sit here to get a reply about my car? He says "stop calling and don't call here I'll tell u when the car is finished!" Hahaha wow! Never in my life would I have ever expected such from a "high end" luxury repair shop! Then, "so what's the status of my car, Steve? The car is fully disassemble and waiting to be fixed - if u want I can put it back together and u can take it with u!" So let me get this straight Uve had my car for almost two months and u are pissed at me for wanting my car fixed when u originally sold me on "oh Dino this is easy, car will be done in a week" when I should up looking to buy ur services? So, strike two rude, disrespectful and completely unprofessional! These guys should win and "total @$$hole" award and then be shot down. Ok, "so Steve, when can I expect the care to be done? Mid next week I'll flatbed it over to Audi. Ok, thx goodbye." Mid next week comes, end of next week comes - no call, no email, no communication at all that we missed our deadline and here's the new one! The following week, nothing! Mid week... another day of work taken off to show up at the shop Bc this guys can't do their job! I arrive Tuesday/Wednesday I'm unsure at this point... "Where my car, Steve? Oh, it's all done and it's great and let me show u around and tour the place and, and, and, and (mr Fcuk'n Belvedere act)!" My mind is blow at this point - he takes me to see the car looks good minus one small paint run and the fender just doesn't align correctly. He says he'll fix the paint run with 3k sand paper and readjust the fender/bumper - never readjusted the fender/bumper and delivery the car to Audi next day. I got to Audi and review the car with the technicians these guys put my car back together so shiitty u wouldn't believe. The glued my parking sensors into my grille (see pictures attached) they left the fender liner hanging out so when u opened the passenger door u could not only see it but the door we rubbing against the panel and hinge. And when reassembling the front bumper they broke the tabs they go into the underbody cover where the oil pan. When I get in the car there rubber Gary missing from the "stoage" compartment - I assume some lazy worker vacuumed it up when attempting to clean the car! It's a $15 rubber mat and it about 1 x 2 inches WTF no respect for the contents or your personal property! My car was snot a priority for this company and in the end it was rushed and handled poorly! Horrible quality. I wouldn't recommend this place to anyone. Not sure why rich ppl come here, aahhhhh I forget their rich they get treated differently when u show up with a Ferrari! I've contacted them about all of this and no one has gotten back to me nor have they paid for any of the damages they caused that Audi needed to repair and fix. A current bill of $2,000 they owe me. read more

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For anyone that needs their car repaired, would not recommend Karosserie anymore. Doesn't seem like they continue work on the car and keep pushing repairs back. Been delayed week over week for another "part" that they somehow need to order when it was confirmed that all parts from the invoices have arrived weeks ago. Everytime I did call and they mentioned that they will call me back, I never have once received a call back. They will do anything and everything to avoid contact (I even had to call from different numbers to even get an answer, which means they were avoiding my main cell number). Big shoutout to Fran who works there though, he is an amazing guy, just part of a terrible system. read more

Extremely professional and on point with repairs using OEM parts for high end vehicles. This is key! Provided my insurance company with a timely initial quote and subsequent supplemental quotes. Overall A+++++ highly recommended. read more

Ok if zero stars was a option that would be the rating. Total Bait and switch mixed with insurance fraud is what this place is all about. They gave a price and it wound up being triple what they said. Then they charge you thousands to get your car back due to Admin fees??? Owner says he gives lowball estimates to get business. This place is a total joke. Would never go near this crooked place again read more

My European car had some damage to the rear bumper. The folks at Karosserie fixed the damage. Seamlessly blended the paint to a perfect match. They did a great job and came in less then what they quoted! read more

Brought my Tesla here after getting rear ended. They specialize in Tesla's and exotic cars. They worked fast and the car looked perfect when I picked it up. It was detailed and spotless. Hope I never have to bring my car back but if I do I know it is in good hands. read more

Amazing work, service and value!! So happy with my experience with Karosserie!!! The damage done by a hit and run was repaired flawlessly. No trace of any damage whatsoever! read more

Bottom line...don't go here unless you have to. It pains me to say that too cause the guys are so nice that work here. I had a porsche 911 turbo that got broken into some time ago. These guys had my car for the full 30days. I needed almost 20k with of repairs done to the car through insurance thankfully. So while they were good answering questions...they never gave me updates during that time which frustrated me. You've got my car that's worth $150k at least and you can't give customers curtesy calls? Well when I got the car back they 'detailed' it. There were paint flakes everywhere. Dirty on the outside. Certainly not clean. Now I'm being critical here. But when this shop prides itself on working on Ferraris and lambos and Porsches and says they are one of 5 shops in the country that can do what they so...they better be perfect. When a surgeon cuts his patient to fix their heart and he claims to be he best...we expect him to be. The same goes for these guys So 30 days later I get my car and I hear the worst wind noise In he car and a rattling noise. I call them up and they send someone out at my convenience to pick and drop the car off. They needed it for a few days they said. So this happened twice! Both times the car still had the same issues. I actually found the problem the second time. Told them. And they were able to fix the rattling noise (and I know nothing about cars). So the wind noise persisted. Now these guys have had my car for about 2 months now in total and STILL I have the wind issue. I walk over the car...find they didn't put a panel on correctly and find a way to do it myself. Boom...wind noise gone. Why am I finding out issues with my car when it's what these people do. They are so nice and will keep taking your car back to fix it...but that's not what you want. You want a company that will fix your car right the first time I give two stars cause they are nice. Beyond that...that did a very poor job of fixing my car. Did they get 90% of the job done...yes. And perfectly. But that last 10% I had to do myself which is unacceptable to me. Sorry guys but I can't recommend you to anyone else. read more

My local Audi dealer made the referral. He said these were "The" guys to trust with some needed paint/body issues on my R8. I met with Steve Mc to review the options. He went over the work in detail, and explained the what, why, how and how-much. I dropped off the car confident that "Fritz" was in good hands. Steve called a few days later to say we were ready to pick-up. He explained that they had found some latent issues once the front bumper had been removed, but took care of it within the estimate. When I arrived, I was 100% satisfied. Simply outstanding. These guys know what they are doing, have a passion for their work, and it shows in their results. Steve wanted me to meet the person who did such a fine job of detailing (inside and outside). There was justifiable pride when he introduced me to is Son -- Young Steve. No surprises with the Invoice, and I thought the final bill was very fair. Overall. A really great experience. I will return, and would not hesitate to highly recommend. read more

Without question, THE most knowledgeable experts on high-end, exotic, cars in the region, and likely in the whole industry! Where their expertise comes into play for their client's success, like me, is employing everybody's background and experience that they put together, as a team. Was like the care you'd expect at a hospital! One of the principals has deep insurance industry experience, another worked his whole life in collision repairs. These guys eat, sleep, breathe high-end cars and making them return to perfection. If and when I need them again, they will be the only number I'll call. Perfectionists! read more

Wow, I had my car repaired here, a Tesla, full of odd metal, difficult parts, and it had to look as if nothing happened. They did a super job, gave me a tour of the place, showed me the same car as mine, all taken apart in the midst of another repair that was similar. They hire welder's there that are specialists in exotic metal welds. Really a top notch auto body shop. I read the review that said they were overpriced. But they are specialists, not just autobody mechanics, they can really take on the difficult, expensive models. There was a MacLaren there, upstairs. Yes there's an elevator for the vehicles. It must have been a half million dollar vehicle. If you want your car rebuilt correctly and well, after an accident, then go here to Wayne on the Main Line. There's only a few places in the country that are of this quality. I'd return here, anytime. I'd send my friends, too. read more

I chose Karosserie as the place to do body work on my Lexus 350. They helped me deal with my insurance company, they did a beautiful job, AND they finished before their estimated completion date. An added bonus is that they are the nicest people to deal with. I highly recommend them the next time your 'little baby' needs cosmetic work! Mine needed some major overhaul and it looks like new. Thanks, Steve and the team! read more

They have had my car for years and keep telling me on the phone that its almost done to get me to pay them more money, a terrible situation. They wont put anything in writing. They take no responsibility for what they break while the car is in their shop. Just awful- go elsewhere. read more

I have had nothing but top notch service from karosserie.I have been a client since 1996. By Far the best paint in the area. Jamie has been great. Excellent communication and service. read more

William and his crew did a beautiful job repairing my Shelby The ford dealers didn't have the knowledge to repair it correctly! Karosserie repaired it better than new !!! read more

I took my Audi S6 for an estimate given there excellent reputation and high line car repairs. They looked at my car and said they would provide an estimate. I must have followed up 7-8 times over the phone and 2 emails and spoke to 3 different people. They promised to get back to me. They never sent an estimate to me. They claimed the computer was down on multiple occasions and did not even respond to the insurance company's repeated request for estimate or pictures based on a confirmed appt to have the work done. Worst - when asked about the poor response - no apology or corrective action. Unless you have to use them go elsewhere. Honest truth. I will take my other higher end cars somewhere else. read more