Pros:
The staff and personnel are very friendly, and very…read moreprofessional.
When I got the car, the inside was very clean - there's no dust, and you can tell it was thoroughly cleaned.
Cons:
For a very minor rear bumper dent, my car was in their shop for 3.5 weeks - that's almost a month.
They were not able to deliver on the committed target date.
There's a lot of instance of miss-communication and glaring issues of a disorganized operation which I will detail below.
1) When I met with Adam on July 10th to get an estimate, he had indicated he can get my car in by the 1st week of August. After a few days, I called to let them know I'm taking my car to their shop for repair. I spoke with Josh or Joshua, and now he said they can't take my car until the 3rd week of August (August 14). I was like, that can't be right, I was just in the shop a few days ago and spoke with Adam. I asked to speak with Adam but Josh said he's unavailable. Ok, fine. So for a month, I was driving my car with a rear bumper dent.
2) I brought my car August 14th, and on August 21st I followed up via text and asked when they can complete the repair. They texted back saying (verbatim) "I DON'T SEE A TARGET DATE in your file but will send a task over to the estimator to see what I can find out for you!"
Over a week in their shop and still no clue when repair will be completed. I had to follow up TWICE via text.
3) On August 25th, I got a text message from the shop saying (verbatim):
"Good morning! The priming and prep work is progressing well on your ILX and we're currently on track for repairs to be completed on 9/1. Thank you and we hope you have a great weekend!"
On August 31st, the day before the target completion, I got a phone call from the insurance and they told me that they had spoken with the shop, Pro Team Collision (I believe they said they spoke with Josh) and everything was on track for 9/1. They've sent 2 checks both of which was cashed by the shop already. The insurance also said rental coverage will end 9/1, but at that point everything should be all settled and everything should go smoothly.
On 9/1, the day of supposedly completion, I got a text message from Pro Team Collision, telling me that they are STILL wrapping up reassembly and that there is still a "final bill balance" as of that morning.
Someone had miss-communicated that there is a balance of $200+ in the final bill. And since it was 9/1 Friday Labor Day weekend, my car was never released and was held hostage because of this balance and had to get my rental car extended.
When I called the insurance company on 9/5, the insurance said the shop had just submitted the supplemental bill at 9:57am that morning.
4) I got a phone call from Adam on 9/5 to let me know that the insurance sent over proof of payment for the supplemental. He said my car is ready for pickup, "however", he wants me to send over the initial check that Travelers had supposedly sent me. I was like "travelers never sent me any check, all the checks were sent directly to the shop and I told Adam that I spoke to the insurance company earlier that day and they said the shop already cashed both checks".... Adam went back to check his records, and confirmed it was indeed cashed by the shop.
There's a lot of instance of miss-communication and glaring issues of a disorganized operation, and I don't know if that contributed to my car being in their shop for 3.5 weeks, that's almost a month for a minor fender bender. Hopefully you don't have to ever need to take your car to a body shop, but I would probably look elsewhere for your repair needs.
