Ilan and his team have been remodeling and improving our house for many years over several projects…read moreincluding new kitchen, master bath, general updating and painting. Our family has been very pleased with the high quality of their work and attention to detail. The finishes have been very pleasing and we get compliments on the work all the time. His pricing is competitive and the craftsman who do the work are easy to get along with during long major projects. Ilan's team is the only one we will use for future remodels and I highly recommend him and his company.

I purchased a coop and will be doing multiple jobs over the next two years - including a new…read morebathroom and kitchen. I was starting with a smaller job first involving multiple carpentry related items. It's a good way to assess whether I'd use the contractor again for the more complex kitchen and bath. My HOA must approve any contractor before work commences and requires that they be licensed in Chicago, Insured, and bonded. Chicago Partners claims to be so on their website and confirmed that to me in person. IIan was very charming, knowledgeable, and initially quite responsive. His quote was detailed and helpfully assigned a dollar amount per task, as I'd requested. Unfortunately, as another reviewer noted, the proposal included language that would waive and indemnify Chicago Construction for any damage, harm, or injuries etc. that Chicago Construction might cause in the course of their work. I spoke to IIan about this and he said he was a lawyer and wrote it himself. I'm certain he did. I managed a contracts office doing over $300 million in business each year - none of my staff would ever approve a waiver that puts 100% of the risk on the client for harm that a contractor might cause. I asked IIan what was the point of requiring a contractor be bonded and insured was if I was going to waive their responsibility anyway? I told him my association wouldn't approve such a waiver. I asked him to strike the language and also to reduce the tasks in the quote. Unfortunately, I never heard back from him. This was in July. I used another contractor to complete the project and am now taking bids for the bathroom. I will not seek a bid from this company.

I was actually at the 83rd Street location on the south side but this is the only one that pops up…read more You have the most pleasant, knowledgeable, and patient receptionist there. I believe her name is Jadah. She answered quite a few of my questions, as all of the designers were with customers, and was very reassuring that my questions were legit and that I wasn't wasting her time. I can only hope that when I decide to start my project your designers are as wonderful as Jadah!

Once payment is received - customer service stops. I have defective (not broken, defective from…read moremanufacture) product that I am waiting on replacement for a month. They do not return calls when voicemail is left, when you get a hold of someone - "we'll double check and get back to you". Dave L. (manager in Highland Park store) - spoke once with him, got "I will get back to you". He never did... called him a couple of times and left voicemails - no call back. Karen (manager customer service) - does not call back but if you get. Hold of her - "I will check and let you know"... that does not happen ... until you call again (and get the same response from her) Leslie - sales person - disappeared after forwarding complaint about defective product. In all honesty - Home Depot has much better customer service compared to Studio 41... my next step - filing dispute with credit card company... after a month of waiting ("replacement product is in stock at manufacture warehouse in the US") - I am done with them.

Tony did a great job working with us to update our kitchen layout, allowing us to build our dream…read morekitchen in our new condo. He has a showroom location where he was able to remotely let us in and we were able to browse his cabinet and countertop options at our own pace. He was attentive and answered our many questions throughout the process. His people delivered the cabinets directly to our unit and made sure everything was accounted for. When we noticed a paint defect on a door, Tony was quick to replace it and helped us get additional molding when we needed it. Overall, Tony did an excellent job on our cabinets. Additionally, his recommendation for countertops, Urban Countertops, did an exceptional job. Thank you to Tony for your patience and experience throughout this process!

I am thrilled with my new bathroom cabinets! Tony is responsive, knowledgeable and helpful making…read morethe whole process turn key and stress free! Thank you!

The representative for the US/would take weeks to respond/state she would visit twice, would never…read morehear from her. Would email, "Oh, our trip got cancelled." Sent her pics, she stated, "that would be $200,000. for kitchen." Without measurements, coming out like she said she was, twice. After many weeks, i again recontacted her and she said, "oh, it got cancelled, were doing a new computer reboot," or some lame ass excuse. If I hadn't even reached out again and again and again, she would never have responded. Based on this , I'm sure the service and completed production, if it ever occurred would have been a "Shitshow." Looking elsewhere. This has been going on for months, what a joke.

Oh Lord... How we fell in love Waterworks fixtures!! We went in knowing full well it would be a…read morelittle out of our budget, but decided to adjust other elements of our home remodel to accommodate our love of their unlacquered brass fixtures. Our salesperson was very quick to reply - even if the correspondence was lacking in warmth - but I persevered. I wasn't looking for friendship. But that is where my satisfaction ends with Waterworks. Overall, the products are amazing. You are paying for an extremely high end product. You will love them. You will dream about them. You will spend a lot of time on Pinterest. If you can swallow the bitter pill of feeling like a second class citizen. I just didn't enjoy the experience. We were ignored on our first visit to the showroom - with no excuse, mind you... There was a blizzard going on and no one was shopping at the Merch Mart that day. It was us... and a family flipping through the blueprints for the new home, their designer, and their Waterworks salesperson. We should have know our relationship would be doomed from the beginning. We eventually fell in with our salesperson, who seemed nice and knowledgable, if not a little uninterested. We knew what we liked... we just needed someone to help us maneuver the Waterworks product line. We got super excited. We KNEW we were going to make it work! Then we got the price. Whoa. Regroup. My two star review is not a reflection of the price... We knew going in it was going to be the high end of our budget. It's about the customer service you receive when spending a lot of money. Because lets face it... we could all go to Home Depot and buy Kohler. But when you spend money at Waterworks, you expect to be treated well. Not ass-kissing. I'm talking basic respect. We are a young couple. Sure... we are only doing a kitchen and a bathroom right now, but if we had enjoyed this experience, we would have recommended Waterworks to EVERYONE. We would have been devoted Waterworks loyalists. Instead, we will take our money elsewhere. Additionally: + The website is terrible. + You have to specifically ask that the quote include all the components to make the faucets work, etc.. That seems really, really silly... But to not even ASK if we want those components included seems sneaky.

Rachel has been super helpful and proactive with helping us chase down tile from a design…read moreinspiration photo. They are reasonably priced and great product! Highly recommend

Okay this place is a must stop if you are building a bathroom, kitchen or a rock wall in your…read morehouse. We did all of that and it was a long process but we were lucky to have this location in downtown Chicago. What I love about this location is it is right around the corner from the Merchandise Mart, so I suggest this...walk around the MM and see all of the latest designs and trends in tile and marble...get ideas and then walk over here because you will save thousands of dollars. It is amazing how you can get the same stones and tiles for more then half of the price the designers at the MM are selling them for. What scares me is that this location has been here for years and no one has even reviewed it on Yelp!!! We were dealing with the Daltile in the burbs to begin with but we ran across this location towards the end when we were finalizing all of our tile and stone orders. This saved us 2 hours in the car, toll roads and gas money. I wish I would have known that this location was downtown when I started my search. The nice thing is that they have designers here and they will pull the tile you want and then help you lay it out. I am so glad that we found this place and were able to save tons of money but still get great quality tiles for our multiple house projects going on. This location is very relaxed, so do not be turned off by it. You may have to ask someone to help you, which is nice because no sales person is jumping on you every 2 minutes to help you. They will let you walk around and get ideas and then when you are ready you ask to see an associate to help you. They also have a Keurig machine too, so do not stop at Starbucks before you walk in here.

If I could give more stars I would! I have worked with this store for over 10 years. The entire…read moreteam is so helpful and provide excellent service. I couldn't be more happy with my sales associate David. He is very responsive and detailed. Garrett the manager is great to deal with aswell. The showroom is beautiful and inspiring !

First of all, I have to confess to being a great fan of Kohler products. I have purchased items…read morefrom them for over the past 30 years - everything for the home from the kitchen, to the bathrooms, the family room, and basement. I love their designs and innovation, their products are well-made, and even though sometimes they break down over time, they are usually reliable - albeit expensive. So when we realized that we needed to do a remodel on our master bathroom, we were confronted with several decisions - (1) budget for a full remodel? (2) a partial remodel with the exact products we needed? (3) could it be done within a particular timeframe or put this off until next year? We did some research and discovered that the "Kohler Signature Store by Studio41" was the only place near us that carried the entire Kohler line and staff that focused exclusively on their product who could offer suggestions, guidance, and information that we needed to make an informed decision. At Studio41 we met Alicia Schafer, a Senior Designer, who immediately assessed our needs, took the time to show us designs, introduce concepts and ideas that would complement our home while offering the best value, as well as address concerns about purchasing a package for a full remodel or phased construction. Given the availability and design of certain Kohler products, we were able to determine that the phased approach would better suit our needs. Alicia was very knowledgeable, patient and considerate in helping us make our choices. She addressed technical issues pertaining to a particular product and how it may have aligned with our situation by doing the research and providing us with the correct specifications. She did not speculate, ensuring that everything was in order and as advertised. We made our decision, placed the order and she offered to help in any way she could, aside from notifying us once our order arrived. She provided us an approximate window of when the products would be delivered. After several weeks our order finally arrived. Alicia worked with us to have the items delivered on time, which arrived well packaged, secured and labeled, on a pallet and placed in a convenient place for our contractors to access them. Now, this is where things get tricky: Our contractor, inadvertently installed the drawer pulls on our vanity cabinet incorrectly. We determined that he did this because Kohler included only "short" screws with the drawer pulls that would only accommodate single-wall drawers rather than the separate drawer-fronts on this Kohler model. This particular placement would eventually cause a misalignment and drawer- front failure because the stresses of use are placed only on the drawer front and not on the drawer. We also discovered that an optional vanity cabinet drawer that we ordered would not fit - not because of the design of the drawer itself, but because the plumbing in our home adhered to a building code that configured the drain in a manner contrary to products that comply with a more modern code. We contacted Alicia, told her of the problem, which she understood and offered a complete refund once the item was returned to Studio41. On the day we returned the drawer, Alicia happened to be there. She immediately processed the returned item and had it credited to our account. It was at that point we raised the issue about the drawer-fronts. She was incredulous that the wrong screws had been included with the drawers and there were some concerns about the competence of our contractors. Nevertheless, after we discussed this issue at some length, we realized that we were at an impasse: Who is responsible? The customer? Studio 41? The contractor? Is Kohler responsible for not including the proper hardware? Would this require the full replacement of drawer-fronts and hardware? Alicia, after some discussion with Zack(?), offered to replace the drawer-fronts on six (6) vanity cabinet drawers and include the correct sized screws. She stated that they would place the order and they would arrive in a reasonable period of time. We received the replacement drawer fronts within a matter of a couple of weeks. To be clear, Alicia and Studio41 could have stuck by the "corporate" line, maintained that Kohler was not responsible, that our contractors should have used better judgment and acquired the correct sized screws before attempting to install the drawer pulls. But they recognized our frustration and that perhaps Kohler personnel failed to include screws for the drawer pulls that were required for that drawer design. We appreciate the professionalism and understanding displayed in an unusual situation in which - at least this time - full consideration was given to the customer, their happiness, and satisfaction over what could have been a standard response of "buyer beware". Kudos to Studio41 and Alicia Schafer! We will be making future purchases and recommendations!

We used Design Inside for our recent condo renovation, and we were pleased with our designer,…read moreAbigail. We had looked into three or four design firms and went with Design Inside because we got along well with Abigail from the initial consultation. She's friendly and had suggestions from our first meetings. Our remodeling scope was pretty basic (resurface hardwood floors, install new tiling, new lighting, new kitchen countertops/backsplash/hardware, painting, etc.) We weren't planning on taking down any walls or putting up new walls - hence "pretty basic" in our eyes! The initial few weeks involved back and forth with designs and occasional meetings with Abigail so she could get a handle on what we wanted done. Abigail was accommodating with meeting/phone times, and would often meet with us late afternoons or early evening. She created designs we had never thought of doing (enclosing in structural poles, wainscoting, etc). Abigail also was able to easily "read" my husband and I in terms of color schemes and we ended up choosing one of the first few samples of tiling and backsplash that she dropped off with us. Kudos for that! Abigail also provided us bimonthly hours summary / detail so we knew how much we were being charged for her services. She would break down the time she spent working for us by the minute and it was helpful to see where our dollars were being spent. From a "grand overall design", Abigail did a good job, but when we started getting into the details in the later phases, we did run into a few minor issues. I recommend ordering all materials / furniture / art yourself and not going thru Design Inside. With a little work on the intranet, you can find it cheaper, not to mention a lower delivery charge. We had a few material mix-ups with Design Inside - i.e. we received the wrong hardware; not enough tile or grout was ordered. Abigail's measurements for the den were incorrect so she didn't order enough tile / grout - her measurements for the wallpaper were also off, but this time we almost ordered too much. The invoice system used by Design Inside is a little confusing and you should pay very close attention and track your own expenses. It's hard to describe but trying to track all the bills and refunds with the invoices provided was difficult. Overall - I would recommend Design Inside and Abigail for your remodeling needs. I would just offer a bit of advice to double check measurements and order your own materials, but would still recommend the company. Abigail provided different designs and options that demonstrated her design skills as well as her ability to connect with us in terms of what our goal of the remodel was. In our eyes, that was key.

Katy is the perfect mix of practical and design savvy. In our first meeting, Katy helped me to…read moreprioritize my projects for the biggest impact. In addition, she directed me on where to invest dollars and where we could save. We worked on several areas of my home in tandem...living room, hallway, master bedroom and guest room. Not to mention storage ideas and thoughts on future bathroom projects. The process was seamless and easy. We put a plan together in a few hours and we were off to the races. One of the most enjoyable experiences in working with Katy was the ability for me to add my own personal touches along the way. She really adapts to her clients in terms of how involved they would like to be. For me, I had lots of ideas that Katy helped me bring to life, streamline and balance. And she also encouraged me to take chances with paint colors, fabric upholstery choices and more. My gallery wall is one of my favorites! I could never have measured and hung with such precision. And my reupholstered hallway bench is one of my favorite stand-out pieces. Thanks Katy! I love Katy's design eye, easy-to-work with attitude and desire to put her client's style into every choice. My condo is finally a home! Love it! I highly recommend working with Design Inside and I plan on doing so for my next projects!

Everyone on this team is a pleasure to work with. Ellen is especially talented and detail oriented…read more Her ideas and solutions have always helped our kitchen projects evolve. Jiwon and Pedro are wonderful as well and the showroom is one of the best in Chicago but it's the team that makes it the best Boffi I've worked with.

Joe and his team were great to work with on my bathroom updates including floor tiling, replacing…read morelight fixtures and installing a new vanity. The team was very communicative throughout the process and was upfront about additional charges when we ran into unexpected items that needed to be addressed. Very happy with how my bathroom turned out!

I worked with Joe and his team on a minor remodeling project for my living room. Even with my…read moreproject being on the smaller size, I was treated like a valued customer. Communication was consistently good leading up to the project and the work came in on budget. The workers were incredibly professional, and the workmanship was spot on. I got exactly what I wanted with the remodel. I am thrilled with the final product and will definitely be using Joe and his team again for any future work.

I was contacted the same day as I emailed them. That was nice. But I was stood up by the…read moremeasurement estimate rep twice and the second day when I called to see happened ... They hung up on me. They didn't call to cancel or reschedule. Sigh...

I got and initial call back after I emailed but then for the second phone call I had a consultation…read morebut they canceled and never came by