Where government buildings and passport offices are concerned, this is a 5 star facility. Going…read morethrough the process of re-newing your passport is more painful than pulling teeth. I have bad memories of lining up and sitting and waiting for hours on end for my number to be called. They have made the process easier now. You can fill out the form online and bring it to the passport office. This gives you free range to bypass the line. I've been to the office twice, and both times the process was relatively pain free. This location is pretty sweet, it's right on the subway line and it's fairly not busy. Go up to the third floor and the passport office is a short walk away. The whole building are government offices, and unless a lot of other government buildings it's quite cheery. They even have a cafe and tons of seating area. Not that you'll need it. The lines aren't too bad and the staff is pretty efficient. If you're going to re-new a passport, I say slot down a one hour timeslot for getting the stuff done. Not too bad.. Not too bad at all..

I consider the service decently quick. I was the 20th person in line.. and they did a pre-screening…read more3 mins before 8am. Got checked and was given a ticket. my turn came up 30 mins after. All in all, very organized. There could have been more tellers, but I can't complain, still got into work for 9:30am downtown.

This building was once the darling of all the former cities before the City of Toronto amalgamation…read moretook place. The City of North York and Mayor Mel Lastman up until 1997 was the envy of "the six" because it had rich ratepayers living here and hence a very nice Civic Centre. I'm here for a meeting and got to pay this nice venue a visit.

Friendly, quick, clear, and problem free service in a nice building…read more Arrived 15 minutes before opening and applied for an adult passport. Was out in under 2 hours. Around 50% of the waiting time is spent standing, and 50% sitting.

For a government service bureau that you have to go to, this place is not too bad. The people are…read morequite helpful and they try to be efficient. Even thought there is a bit of a maze to get through. Once you get to the third floor of the castle. Turn to your right and follow the signs. You will come to a fork in the road with two gate keepers. They will ask you some questions and if you answer honestly, they will give you a number. Then you go to magical waiting room and when you see your number appear you will know where to go next. That is about it. Then out you go. It really is on the third floor. Oh and picking up your passport is very quick. But do bring your ID.

Best post office ever (in Bayview Village). No lines, efficient, and staff is lovely.read more

Terrible service at this location. Women at counter are absolutely miserable with major attitudes…read moreand zero customer service competence. Zero accountability from this company for late or missing deliveries. AVOID THIS LOCATION AND CANADA POST!

Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Edith was super friendly and extremely helpful with changing my address for my driver's license…read more Thank you for your amazing service!

Fucking ridiculous. The official Ontario.ca website suggested that this location in particular was…read moreopen and mentioned no closure on thanksgiving. I came here to get important stuff done and what do you know, they are closed. 0/10, always busy as shit.

I made an appointment online at the Sheppard Avenue East Service Ontario. It was fairly busy and if…read moreyou didn't have an appointment you would have to wait in a line of about 30 people before checking in. With my appointment slot I got to check in upon arrival and then waited about 10 minutes to be seen. Everyone that helped me was friendly, quick, and knowledgeable. It was a pleasant experience and I would highly recommend this location based on my recent visit. Book an appointment online if you can. It'll save you so much time :)

This is a wonderful Community Centre, serving our fantastic Community in a safe environment in the…read moreexquisite Park which is Earl Bales. A gem in the heart of Downsview. We went there to vote on Good Friday. The Community Centre has activities for our Community of all ages! We utilize Earl Bales Park frequently in the summer for long walks in the beautiful woods and on the trails. Picnic/BBQ spots are in high demand in the better weather months so reserve early.

This community centre is a large facility. It is located with Earl Bales Park. There are many rooms…read morehosting many activities. Programs offered are arts, fitness, early years, youth drop-in, camps, outdoor adventures, and more. The community centre supports the community with over fifty local groups and a banquet hall that is rented out. There are seasonal programs where you pre-register and pay. There are children, split up by age groups: 4-6, 6-9, 9-12. There are a few drop-in programs that are $4.50/adult or $2.50/senior. There are some free activities like ping pong. Programs and costs are listed on the website. There is a reception desk with a staff member who can answer questions. There is free WiFi. The centre is wheelchair accessible. There are separate male/female/gender-neutral washrooms, all of which are wheelchair accessible. There is free parking in the centre's private parking lot. Review 2024-007

I came to this office recently to renew my passport. I got…read morethere at 7:30am and was the fifth person in-line. Office opens up exactly at 8:30am. I would suggest going there before 8am so you deal less with waiting. The line definitely started to get crowded after 8am. The security gives you a number with ticket and let's the first 5 go up in the elevator to the second floor to wait about 5-10 minutes ahead of 8:30am. Then after I think they use the computerized system for your number to be called upstairs. If you don't want to be standing downstairs as long, definitely bring a folding chair. I was in and out in 20 minutes when the office opened at 8:30am. Just beware they only accept debit/credit card/tap to pay and not cash. Only cash they accept is if you have a money order.

This Passport Canada location is located behind Scarborough Town Centre, just past the TTC bus bays…read morebelow. When I visited, there was a line forming in the lobby with a security guard there to answer questions, provide forms, and file people into the room with another line. The lines moved fairly quickly. The employee behind the counter checked over my form and looked at my current passport and passport photos, printed a ticket, and instructed that I wait on the second floor for my ticket number to be called. The wait upstairs did not take long. The next employee I saw checked over everything; I paid, and she informed me that my new passport would be mailed out in ten business days. The whole process took less than 45 minutes.