I originally filled out a contact form on Daikin's website about possibly replacing the mini-split in my shop. A couple of weeks went by, and I had already decided to try cleaning it before replacing it. Ironically, the same day my cleaning supplies arrived, I received a call from Jeff Lucas with Genie Express Air Conditioning after Daikin forwarded him my inquiry. After explaining my plan for the mini-split, I asked Jeff if he'd be willing to give my home's 3-ton and 5-ton HVAC systems a routine checkup. Less than two hours later, he was at my house. I was concerned one unit had a refrigerant leak, but Jeff quickly determined there wasn't one. Instead, he found the condenser coils were extremely dirty, causing abnormally high pressures, and both capacitors were out of tolerance. As an IT/electrical guy, I appreciated that he took the time to explain everything instead of trying to sell me unnecessary repairs. What really impressed me was what happened next. Rather than leaving while I cleaned the condensers, Jeff stayed to help. He was genuinely interested in the cleaning products I had purchased and wanted to see the results. After soaking and rinsing the coils, the amount of dirt that came out was unbelievable. Once everything was reassembled, the systems immediately ran quieter, and the operating pressures returned to exactly where they should be. The following morning, Jeff returned with the replacement capacitors and installed them. While he was there, I finished cleaning the mini-split, and the amount of grime that came out was incredible. It now cools just like it did when it was installed in 2020. The biggest takeaway wasn't just that all three of my systems are running efficiently again--it was finding someone who genuinely cares about doing the job right. Jeff was honest, knowledgeable, never tried to upsell me, explained everything clearly, and charged a very fair price. Based on previous experiences with other HVAC companies, I expected this visit to cost far more than it did. I even signed up for Genie Express Air Conditioning's preventative maintenance plan because I've already decided they'll be the only company I'll call for HVAC service going forward. It's rare these days to find someone who combines technical knowledge, honesty, and exceptional customer service the way Jeff does. I can't recommend Jeff and Genie Express Air Conditioning highly enough. read more