Big Shoes has been a go-to for me since the downtown store days around 2004. If I remember right,…read morethe store was on 3rd Street and it's where I bought my first pair of Diesel and Pony sneakers in size 16. At 6'8" with size 16 shoes, finding good options has never been easy, which is why I've appreciated this place for so many years. Mo has honestly been one of the biggest reasons I've kept coming back. He understands the challenges that come with being tall and needing larger sizes, and he always makes the experience comfortable and easy. He's knowledgeable, straightforward, and genuinely cares about helping people find shoes that both fit well and look good. Lisa and the rest of the team are always great too, but Mo's consistency and customer service really stand out. And somehow there's always a deal to be had, which makes it even harder to leave empty handed. Always appreciate stopping in and always appreciate the help over the years.

After review they did get back to me with a credit in the form of a gift card. Hopefully they are…read moreworking on making easier to do returns and exchanges.

We came into Fleet Feet looking specifically for quality shoes for my husband while he waits for…read morespine surgery, and we did find a pair that worked for him. The quality of the shoes was excellent, which is why we chose this store in the first place. Cam helped us, and the shopping process itself was quick and straightforward. We were in and out in about 10 minutes with what we needed. The selection, however, was not as broad as I expected. They did not have the wide shoes that had been recommended, only the regular version, so that's what we ended up purchasing. The overall atmosphere also did not feel very welcoming or friendly toward us. There wasn't much interaction, warmth, or even a simple smile during our visit. If you're looking for a highly personable customer service experience, this may not be the place for that. But if your goal is to go in, get quality shoes quickly, and leave, they do accomplish that

I went here for some running shoes. The store is very bright with a lot of open space to walk…read morearound and try new shoes. The staff is very knowledgeable and easy to approach with all your questions. I will definitely be back for all my running shoe needs.

Stopped by here to see if I could find a warm scarf to wear while in Texas. Not as warm here as I…read morewas thinking at all. Figured I might be able to find something at a slight discount, maybe. Found some scarfs, many paired with a hat, which I wouldn't wear. Mostly thin scarves or cheap looking scarves available, nothing that looked warm at all.

The selection is pretty decent but there is no separate return lane anymore. There used to be one…read morebut all of a sudden I get in the long line to check out first then have to get in line AGAIN because I realize the return line and the check out line is the same.. please put a sign up saying returns and check out are the same lane.

Good day, Wanted to…read morereach out and share my experience on a release by Sneaker Politics. There was an Air Max 95 Bandana Release on Saturday, during SXSW on 3/14. I got to the store at 9:30am and was greeted by a gentleman (smaller black guy with shades), who gave me the details of how the release was going to work. He granted me a wristband that had #3 on it. Door opened at 11 and majority of people got wristbands and lined up. Everyone lined up according to their numbers on their wristbands. With me being #3, I entered the store and bought the releases. I understand that it's a release, so I do understand one per person. When I walked out there was a Hispanic male outside who worked with the store giving out wristbands. I wanted to get my daughter a pair, so I asked could I get back in line grab another. The line was really long. I grabbed another wristband and was #76. I was told from that Hispanic male that o could get another but I had to go to the back of the line, which is what I did. I waited and waited until my turn. The line grew longer behind me. When I reached the registered, the same gentleman (black guy with braids) who checked me out the first time said I couldn't get about pair until everyone got a pair. He said if I wanted another pair then I needed to get out the store and wait back in line (which is what I did the second time and was #76). I showed him my green #76 wristband and he rudely said i needed to get back in line again to get another pair. I was not trying to argue, so I told him I'd do that but this was wrong. I was disappointed. The black guy in braids stated that he was the manager and there was nothing I could do to get another pair right then and there. I told him the guy with the wristbands said I couldn't get back in line. He said "the guy outside with the wristbands is a part time guy who doesn't matter to the store." He's not the manager, I am the guy to make the decisions." He was very rude! I walked out and got back in line AGAIN! When I got back in line, there were others who had got back in line who were in front of me and waited twice while it was my third time to wait in line for a 2nd pair. The line was long. A few guys had bags in front of me. Just made me feel upset and targeted. The line moved and I was now one guy away from the register. The guy in front of me also had a bag and pair in his hand that he bought earlier. But he didn't wait 3 times like me. When it was my turn, I told the managers in braids, "am I good now because I waited." He laughed and said he was the manager again. He gave me a speech about how he makes the calls and that I got the pair I needed. He said, "you got the pair you needed, right?" Very rude, while laughing, and it felt like he was really making fun of me. He then used profanity and mentioned that he needed to make his living. "You're not going to fucking stop me from making my money, you got your pair didn't you?" I didn't say anything, then I kindly mentioned I'm not going to argue, I just want to make a purchase and leave. He gave me my pair and checked me out. I kindly reached over to shake his hand or give him a dap. He laughed at me and didn't bother shaking my hand, so that's when I left. My experience with Sneaker Politics was very disappointing. All the other employees were great until I reached that gentleman. Very unprofessional, laughed at me, used profanity, and I'm sure he didn't have that conversation like that with other customers. I felt dumb and targeted but thankful I got me and my daughter a pair!

I stopped by on a whim and found the sneakers I was looking for, and snagged the last pair in my…read moresize. Staff were friendly and the overall ambiance was chill without being dull or overwhelming. Typical retail prices are to be expected, nothing too crazy. That said, I wish they would carry more unisex footwear in smaller sizes. I typically wear 6 women's and 4/4.5 in big kids. I prefer the latter due to better color-way variations. Solid spot to check out and try on the latest footwear.

This store feels like a hidden gem that isn't really hidden. It just always surprises me at how…read morehuge the variety of items they carry is. Kids toys Clothing for everyone Camping Gear Home decor Shoes Jewelry I mean seriously- they seem to carry way more than you'd think they could fit in there. I happened to walk by last week during a shoe sale where it was an extra 40% off of their sale shoes. It was end of day on the last day of this but I was still able to score Birkenstocks and two new balance sneakers for around $130. INSANE. The employee helping us was super helpful and kept going to the stock room to see if they had additional sizes. I appreciated the effort and the fact that he didn't seem annoyed. Will for sure be back

I had a bad experience in Aug. But it's the holiday season so I tried again…read more Still no interaction from the staff. No hello, no goodbye. Nothing. Guy in shoes was there by himself and never said anything to me. I was ready to make a purchase, but obviously that was not what he was there for. A second employee came by and they had a nice chat. I am done. I am happy to spend my money elsewhere where it will be appreciated.

Wine bar and shoe store? Sign me up. They had 2 frozen options (frose and a pina colada), so I was…read moresold. The rose was light, crisp, and not overly sweet. The raspberry pieces on top, metal straw, and adorable napkins were great touches. Shoes are cute and a lot of variety offered including some boots!

Stopped by for the first time after my Pilates class and it is such a cute store! Their shoe…read moreselection is wonderful and you can get a drink while you shop or just get a drink and chat. Such a cute casual place to shop or stop by for a drink!

Horrible customer service, me and my friend were in their for 5 minutes and a staff told us to "get…read morethe #### out" if we weren't gonna buy anything. This happened a few months ago and to this day when I walk in the staff member tells me to leave. I cannot even believe how disrespectful they are because I personally think the store is beautiful. I am scared to even walk near it now because of that incident.

Very amazing selection especially if you are looking for great prices too, they also have more…read moreoptions than most of the competitors for sure. Thank you for assisting me in all my questions! WILL BE BACK

Secret Oktober came up in my while searching for goth and/or punk gear while in Austin on our…read morevacation. This is a cool place and I am going to say probably the best shop for this particular kind if thing for the city after poking around some. It's not quite like the heavier clothing like sweaters and such that come with the shops like this in northern states and that is perfectly understandable as Austin and Texas is pretty warm country all of the time. So you will see some really cool short sleeve button down shirts here for men. There is a good selection of those here. And to stay even more comfortable than that there is a lot of goth or horror inspired t shirts Herr which are cool because the selection is considerable. I got a Secret Oktober t shirt just to have the bragging rights to say I was there after coming home to Washington state along with a very nice wallet with lurid colors on leopard print which I was thrilled to acquire. So yes, this was a really cool stop and I'm glad we made our way here. A lot of these kinds of shops in different cities are in eclectic and quirky neighborhoods or blocks... it's not quite the same here as Secret Oktober is in a typical strip mall area, making it the only cool place worth stepping into.

Locally-owned store for all things punk & goth. New & used…read moreclothing and accessories including vintage pieces. They carried at least 30 outfits I once wore. Tripp wear, Straight to Hell, Hot Topic and other brands. Great selection of belts, tights, bags, patches, jewelry, concert shirts, dresses, pants, button downs, and more. Really great prices including a back room with incredible sale items. Clothing for all genders, inclusive shopping experience. Amazing shop with amazing staff. Like-minded shop for like-minded folks made for a perfect shopping day.