This spot might be the only DSW down South Austin where you can order your shoes from the DSW…read morewebsite or app and pick them up here or go inside the store & browse their HUGE selection of shoes, purses, scarves, socks, etc. This is great for me as I am still not comfortable shopping on my own during these times. The last few times I have visited this location I found it really easy to pull up to their curbside area, call the store inside, and have my new shoes be handed off to me through my passenger side door. The staff here takes precautions around COVID seriously as they are all masked up and keep their distance when they come out to you. They are very responsive to calls and inquiries regarding my orders.

On 2/14/2026 at 8:31pm I went inside the DSW sunset valley in Austin Texas to purchase a couple of…read morepairs of Steve Madden sandals I'd seen were in stock. While there I browsed the clearance and saw an 11 wide in these kitten heels which that size alone is tough to find in store. I purchased them, went home and they sat on my dresser for weeks as within the two days my dog of 10 years had passed on the 28th of Feb, and then my mother in law passed away on 3/3/2026. As I started feeling better I headed to DSW on March 13th, I went to return these shoes due to opening the box and seeing they were clearly used on the bottom of the feet. When I arrived at the store I realized I forgot the box at home (I had multiple items to return and had boxes but not these). I return to the location on 3/15 where I let them know the issue and wanted to be sure to point it out to the associate. I BROUGHT IT UP. The leader on duty Shante lets me know there is absolutely no way these items were sold like that. I let her know that there is absolutely a way because I haven't worn them and if I was trying to get away with return I would have CLEANED THEM AND ZIPPED MY LIPS. I wouldn't even have mentioned it to an associate if I knew they wouldn't return them but I didn't want this to happen to someone else and they get put back on the shelf. So much time passed due to me going through me in my personal life and the associate stated if less time had passed she would've been more inclined to do the return. I didn't expect so much to happen to me shortly after or I would have been back. The associate who initially rung me up seemed annoyed I was there right at closing but it is difficult to get there when I too work at a retail location in another store that has similar hours.

After review they did get back to me with a credit in the form of a gift card. Hopefully they are…read moreworking on making easier to do returns and exchanges.

Do not buy from this company, the customer service is terrible, I purchased two pair of shoes, I…read morehad a issue with one pair less then 60 days. I emailed with pictures. No response after 3 days. I called customer service which is not good unhelpful. I had to go into the the website and dig finally I started a claim with photos. After 10 days nothing, I called and was told my claim was denied sorry about it... this is not fair or unacceptable. I had to keep reaching out to this company they have no Care or concern for the cutomer, very unprofessional. Buy else where where you get good cutomer service​

I went here for some running shoes. The store is very bright with a lot of open space to walk…read morearound and try new shoes. The staff is very knowledgeable and easy to approach with all your questions. I will definitely be back for all my running shoe needs.

We came into Fleet Feet looking specifically for quality shoes for my husband while he waits for…read morespine surgery, and we did find a pair that worked for him. The quality of the shoes was excellent, which is why we chose this store in the first place. Cam helped us, and the shopping process itself was quick and straightforward. We were in and out in about 10 minutes with what we needed. The selection, however, was not as broad as I expected. They did not have the wide shoes that had been recommended, only the regular version, so that's what we ended up purchasing. The overall atmosphere also did not feel very welcoming or friendly toward us. There wasn't much interaction, warmth, or even a simple smile during our visit. If you're looking for a highly personable customer service experience, this may not be the place for that. But if your goal is to go in, get quality shoes quickly, and leave, they do accomplish that

Always find a wonderful wedding, birthday, etc. gift here. Great shoe selection for women. I am so…read moreglad this rack is well maintained and organized. Not like the Quarry Nordstrom Rack where the few times I have been there was a chaotic mess. You will be pleased on most times you visit the treasures you may find.

The selection is pretty decent but there is no separate return lane anymore. There used to be one…read morebut all of a sudden I get in the long line to check out first then have to get in line AGAIN because I realize the return line and the check out line is the same.. please put a sign up saying returns and check out are the same lane.

Good day, Wanted to…read morereach out and share my experience on a release by Sneaker Politics. There was an Air Max 95 Bandana Release on Saturday, during SXSW on 3/14. I got to the store at 9:30am and was greeted by a gentleman (smaller black guy with shades), who gave me the details of how the release was going to work. He granted me a wristband that had #3 on it. Door opened at 11 and majority of people got wristbands and lined up. Everyone lined up according to their numbers on their wristbands. With me being #3, I entered the store and bought the releases. I understand that it's a release, so I do understand one per person. When I walked out there was a Hispanic male outside who worked with the store giving out wristbands. I wanted to get my daughter a pair, so I asked could I get back in line grab another. The line was really long. I grabbed another wristband and was #76. I was told from that Hispanic male that o could get another but I had to go to the back of the line, which is what I did. I waited and waited until my turn. The line grew longer behind me. When I reached the registered, the same gentleman (black guy with braids) who checked me out the first time said I couldn't get about pair until everyone got a pair. He said if I wanted another pair then I needed to get out the store and wait back in line (which is what I did the second time and was #76). I showed him my green #76 wristband and he rudely said i needed to get back in line again to get another pair. I was not trying to argue, so I told him I'd do that but this was wrong. I was disappointed. The black guy in braids stated that he was the manager and there was nothing I could do to get another pair right then and there. I told him the guy with the wristbands said I couldn't get back in line. He said "the guy outside with the wristbands is a part time guy who doesn't matter to the store." He's not the manager, I am the guy to make the decisions." He was very rude! I walked out and got back in line AGAIN! When I got back in line, there were others who had got back in line who were in front of me and waited twice while it was my third time to wait in line for a 2nd pair. The line was long. A few guys had bags in front of me. Just made me feel upset and targeted. The line moved and I was now one guy away from the register. The guy in front of me also had a bag and pair in his hand that he bought earlier. But he didn't wait 3 times like me. When it was my turn, I told the managers in braids, "am I good now because I waited." He laughed and said he was the manager again. He gave me a speech about how he makes the calls and that I got the pair I needed. He said, "you got the pair you needed, right?" Very rude, while laughing, and it felt like he was really making fun of me. He then used profanity and mentioned that he needed to make his living. "You're not going to fucking stop me from making my money, you got your pair didn't you?" I didn't say anything, then I kindly mentioned I'm not going to argue, I just want to make a purchase and leave. He gave me my pair and checked me out. I kindly reached over to shake his hand or give him a dap. He laughed at me and didn't bother shaking my hand, so that's when I left. My experience with Sneaker Politics was very disappointing. All the other employees were great until I reached that gentleman. Very unprofessional, laughed at me, used profanity, and I'm sure he didn't have that conversation like that with other customers. I felt dumb and targeted but thankful I got me and my daughter a pair!

I stopped by on a whim and found the sneakers I was looking for, and snagged the last pair in my…read moresize. Staff were friendly and the overall ambiance was chill without being dull or overwhelming. Typical retail prices are to be expected, nothing too crazy. That said, I wish they would carry more unisex footwear in smaller sizes. I typically wear 6 women's and 4/4.5 in big kids. I prefer the latter due to better color-way variations. Solid spot to check out and try on the latest footwear.

This store feels like a hidden gem that isn't really hidden. It just always surprises me at how…read morehuge the variety of items they carry is. Kids toys Clothing for everyone Camping Gear Home decor Shoes Jewelry I mean seriously- they seem to carry way more than you'd think they could fit in there. I happened to walk by last week during a shoe sale where it was an extra 40% off of their sale shoes. It was end of day on the last day of this but I was still able to score Birkenstocks and two new balance sneakers for around $130. INSANE. The employee helping us was super helpful and kept going to the stock room to see if they had additional sizes. I appreciated the effort and the fact that he didn't seem annoyed. Will for sure be back

I had a bad experience in Aug. But it's the holiday season so I tried again…read more Still no interaction from the staff. No hello, no goodbye. Nothing. Guy in shoes was there by himself and never said anything to me. I was ready to make a purchase, but obviously that was not what he was there for. A second employee came by and they had a nice chat. I am done. I am happy to spend my money elsewhere where it will be appreciated.

Stopped by for the first time after my Pilates class and it is such a cute store! Their shoe…read moreselection is wonderful and you can get a drink while you shop or just get a drink and chat. Such a cute casual place to shop or stop by for a drink!

Wine bar and shoe store? Sign me up. They had 2 frozen options (frose and a pina colada), so I was…read moresold. The rose was light, crisp, and not overly sweet. The raspberry pieces on top, metal straw, and adorable napkins were great touches. Shoes are cute and a lot of variety offered including some boots!

Horrible customer service, me and my friend were in their for 5 minutes and a staff told us to "get…read morethe #### out" if we weren't gonna buy anything. This happened a few months ago and to this day when I walk in the staff member tells me to leave. I cannot even believe how disrespectful they are because I personally think the store is beautiful. I am scared to even walk near it now because of that incident.

Very amazing selection especially if you are looking for great prices too, they also have more…read moreoptions than most of the competitors for sure. Thank you for assisting me in all my questions! WILL BE BACK

This place killed it!! They seriously have all my favorite types of clothes. Shirts, pants,…read moreharnesses, all in my size. They have all types of style and patterns too, plaid and some flannel. I've been looking for a spot to get clothes like this for a while, I had to leave all my clothes behind when I moved and needed to update my wardrobe. They have clothes that go all the way up to 6x for men and women. Plus their discount section seemed small, but everything back there was great. I have to say that what really pulled this place together was the guy behind the counter, friendly, personable, able to give advice, talking about his community and how they partner with other groups and stores. He was amazing. Im absolutely coming back

This store gives "omg I wanna fit in with the goth community im gonna order my whole wardrobe today…read morefrom amazon" if you know what I mean. Super cheap quality shit the store feels like it's just tryna capitalize on the "goth aesthetic" no culture in here at all.

I was in Austin recently and had been on the hunt for a good pair of cowboy boots. I'd tried…read moreseveral places over on South Congress -- some decent options, but honestly, nothing that really fit right or felt like it was worth the price. In researching brands, fit, and who actually makes the best boots, Chisos kept popping up on my radar. So I made the trip across town to their shop. It's tucked away in a little white house with Texas flags flying out front -- not your typical retail space, more like visiting someone's home who happens to make boots. (As Gannon, the guy working there, told me: "We're more of a destination, less of a walk-in." People seek them out -- and after going, I completely understand why.) This place isn't on the tourist drag -- and that's intentional. You don't just stumble across Chisos. You make the choice to go there, and they meet you with the kind of experience that makes it worth the trip. From the second I walked in, it felt different. Gannon offered me water, beer, sparkling water, or whiskey (pro tip: take him up on it before you leave like I did). But what really stood out was how helpful and genuine he was -- no sales pitch, just great conversation. We talked about the company's history, where they're headed, and what makes their boots stand out. He's a true believer in Chisos -- a small company with just four employees -- and it shows. Gannon shared details like the time it takes to manufacture their anniversary boot, the sourcing of Cayman from East Texas (wild alligator, harvested by the owner and friends -- not farm-raised), and how the boots are built to last. He was wearing his own pair of Chisos rough-out boots -- his everyday pair -- and shared how long he's had them. It wasn't just a sales pitch or showroom gloss; they're out there living in the product. And the boots themselves? Damn comfortable. Like, right-out-of-the-box comfortable. Gannon and I talked about the break-in period -- he said to expect about a week of wear, and after that, the boots will have molded to your feet. The fit feels natural and solid, not stiff or painful like so many other brands I've tried. I didn't end up buying that day because I wanted to check with my wife first (always a smart move). When I mentioned feeling bad about not purchasing right away, Gannon just smiled and said he'd rather I take my time and make the right call than rush into anything. That kind of integrity is rare these days -- and it was honestly one of the most impressive parts of the visit. Before I walked out the door, Gannon made sure I had a cold water for the road. It was a hot day in Austin, and that small gesture, paired with the respect he showed by not pressuring me into a sale, really stuck with me. It's the kind of customer service that speaks volumes about the people behind the product. If you're in the market for cowboy boots -- or if you just appreciate well-made things from good people -- Chisos is absolutely worth the trip. They aren't cheap, but the quality, story, and service feel like they fully justify the price. Gannon even walked me through how to order online when I'm ready. I know what I'll be buying soon. And I know I'll be back -- next time, I won't be leaving empty handed.

Let me start with saying this is the comfiest boot I've worn. BUT, the experience of trying them on…read moreinstore at their HQ storefront was very worth it. From the second you breach the door, leather. Fresh leather is all you can smell. A very quaint and aesthetic lounging area available to try on boots. It's like Ollivanders Wands but for cowboy boots. You don't pick the boot, it picks you. I walked in wanting a No. 2 Square Toe, and walked out with a No. 6 Roper. Also, if Juan is there, you're in good hands. He'll help you get the right size, & he's an all around cool guy to hang out with. 6/5star experience.