I have used this company 2 times in the past year and had a good experience each time. They have very open availability and can come whenever you need them, which is especially good in an emergency situation. They always call and let you know when they are on the way, the communication is awesome. If you ever need a receipt or have any issues later on, they are quick to help. Never any voicemails or runaround, they answer the phone and you talk to someone directly each time. They get the job done. There is never a hassle or long waiting periods. I recommend this company 100%. read more

I would have rated this a zero if that was an option. Stay away! I had a late afternoon appointment (3pm) and when I got home they was a no show. I called to see if they were still coming and the technician said they tried calling twice and I didn't answer so they decided to go home. I asked why they didn't leave a message and they said they don't leave messages and that I would need to reschedule since they don't do late appointments. The technician was rude and didn't seem to care. Why do they call them 24 Hour Air? Accountability? Leave a message if someone doesn't answer. Bottom line is technician was rude. If you don't do late appointments then don't schedule them. Do better. read more

Stay away from 24 Hour Air. They completely misdiagnosed our furnace system failure. The technician they sent to our home was rude and did not seem to care about doing a thorough job. We ended up getting quotes from several other HVAC providers, ALL of which were leagues better than this shoddy company. They are a dishonest company so consider this review your advance warning to find someone else. read more

This was my first experience with this company and I can say they were efficient and very professional. Showed up with mask, gloves and even shoe covers. Brad, the technician was very easy to work with...so patient. He took the time to answer my questions and concerns. HVAC issues are always stressful, many thanks to 24 Hour Air for making the experience less stressful. read more

I would give them zero stars if I could. Our landlord hired them when our A/C went out over the weekend while it was 101 degrees out. The guy showed up an hour and a half late, spent about 2 minutes looking at the unit, came inside, shot the vent with his laser temp gauge & stated that it was working since it read 67. When we tried to explain that almost no air was coming out & it was 84 degrees inside he said the unit couldn't handle the heat & left. It wa s the same guy in previous reviews. The landlord had to call out another company who took 5 minutes to discover the culprit- a large piece of insulation was blocking the air vent on the unit. If the 24 hour air guy had looked at the unit he would have seen it. Don't use them!! read more

I have dealt with about 4 HVAC vendors since July 2018 to get a nagging issue that was causing the system to malfunction some week to 10 days. Even 24 HR HVAC came out 4 times, replacing some 3 subsystems, still problem persisted. However, 24 HR, went extra miles, had keen observation and contacted the manufacturer. They diligently discovered a mismatch wiring that was done by someone before we purchased the home. They fixed it and never tried to pass the buck. I find them the best read more

Been a rough couple days and the home warranty finally called these guys! Talked to them about 10 o'clock last night and said they would be coming out tomorrow and the technician came over very nice and respectful told me what was going on with the unit and helped explain stuff about it for me to understand. They called me and apologized that they were late due to a couple jobs running behind and when the tech arrived he apologized as well. Very friendly people!! Would definitely use 24 Hour Air again if I ever into any problems. read more

I was in a pickle. My AC went out in the evening after business hours. I called 24 hr they said they would be to my house between 10:30 and 11:30 that evening. They were right on time. My service man was Anthony. He was very nice. We talked out the issue, made a plan of attack, and he went to work. My issue could have been a few things so it was process of elimination. Unfortunately the first plan didn't work and it went out again the next day. I called again, they arrived on time once again, and it was Anthony again. He did exactly what he said he was going to do. He went on to the next problem and, so far, so good. I got a refund for the difference between call # 1 and call # 2. The refund showed up right away, I have AC, and I am a happy camper. read more

My ac went out. Called 24 hour air, came out the same day. My tech Anthony was very friendly and informative. He was in and out in no time. Now my ac works! I couldn't be more happier! read more

AC Down! ( but not for long with these guys ) We all know that our lady friends won't put up with that. Did a Quick Search on here and these guys came up under sponsors. Figured I'd give them a try after calling a couple of others and getting a voice message (10pm Sunday night) Make a long story short, they explained all my options, and cost...so now I have cool air again with some dough left in my pocket so me and my lady friend was still able to do our Monday date night! read more

I've hired these guys for AC repair and maintenance. What I enjoy about their service is how the technician breaks down your technicalities and explains them to you in a manner that you can comprehend. It's very good information to know so you can identify the issues when they arise. I'm someone that likes to have a little knowledge about everything, rather than having maximum knowledge on only one thing. Anthony, my technician has provided AC Repair by establishing that my refrigerant needed to be replaced. Apparently the refrigerant I had installed didn't meet my ACs specifications. It seemed like quite a simple fix. I'm glad he was able to handle it so effortlessly. I'll be calling them back out to make sure everything is ok with my AC system! Thank you again! read more

We have cool air! First time on Yelp. Not really a review type person. After the past weekend and getting saved by this company I figured I would. So yesterday afternoon during our cookout the ac when out. At first we thought it was just because there was 20 people in the home. But as the temp kept raising it was a dead give away. Funny all the commercials on tv tell you about 24 hour service but when you call them on a holiday, their voice mail answers. We ended up calling about 4 company's and lucky for us, 24 Hour Air picked up the phone. 3 hours later our house was cooling. Thank God we got saved from the heat (and is suppose to be 86 this week) read more

Okey dokey guys and gals, feel the need to get this off my manly-manly chest. I freely admit that we have not been kind to our A/C unit. After watching a gazillion commercials telling us to get a tune up, we scoffed, as if our unit would run forever without some professional attention. WE WERE WRONG! As the spring sprung and it was time to close the windows or watch our 7 year old explode from pollen overload we realized that something was amiss. We promptly ignored it and went along on our way. As the heat of the summer has hit we now find ourselves on the ugly side of no air conditioning! Bwah-bwah-bwahhhhhhh. With the backstory told, I will now tell you why NOT to call these cats: We called 24 Hour Air to come help us out. The technician came at the appointed time and was quite peasant. Our house was the usual mishmosh of humanity with friends over, kids running hither and yon, and myself prepping for a catering. 24 Hour Air charges $49 for the service charge which is a fair bit lower than most of these companies and this is where we find out why! The tech (tho very nice) merely checked our freon! It was low and he replaced 2 lbs of freon at $100/pound (this is about the going price, kids!) We felt cool air coming out of our vents and he charged us and left. In three days we had no air again! We called Morris Jenkins to come out because we started to feel like we had been duped. Indeed, for the $79 service charge at MJ, we actually got service (cleaned the entire unit outside and inside, checked it out and found the actual problem)! In fact we found out that our coil had a leak and the fan motor had burnt out! He let us know that you never actually lose freon unless there is a leak somewhere (apparently this is HVAC 101). Upon looking at the invoice from 24, we found that the tech had written a small note stating that if the air failed again it would be due to a leak and that they would have to come back and fix it! Had he actually looked at first this $250 charge could have been avoided and we would be delighted with 24, rather than feeling like they are poaching $250 and then hitting us up later for the cost of the repair. I then took the time to relate my concerns to 24 Hour Air on their comments page. I let them know that we felt duped and that they should feel obliged to resend a tech, fix what was wrong and subtract the $250 from any repair cost. They have not responded in any way whatsoever. They suck! This is in no way a review on Morris Jenkins, we found their service to be very good and they seem honest, but we also feel that their pricing structure may be a little high so we are trying to get a bidding war going on with more reputable dealers to get our best price before the heat wave hits in 3 days! I hope this is a lesson to those who are like us. Keep your system running with those crazy "tune-ups", it will help in the long run and you will continue to be cool as the other side of the pillow! C-ya Vic read more

The manager called back at 8:19 pm 7/27/2021 after my husband hung up after they said they could not come out until the next day and the technician stated they come out even in cases of emergency. So to get to the point the manager called back and told my husband he was rude for hanging up but he was done talking and he kept yelling at my husband and wouldn't give his name at all just said he was the manager and kept scolding my husband and then hung up lol this is so not professional and I hope the real owner see this because he needs to be fired calling your customers home like that. He answered and first told my husband he was after hours then he became the manager when I told him he wasn't suppose to be calling back being rude to my husband and then when we asked his name he wouldn't give it but said his dispatcher was Anthony this guy was crazy to call my home back like that and that was scary and creepy. I will be talking to a manger tomorrow. So the guy that was rude to us name was Anthony and he is a tech but said he was a Manager and it's sad this company allow this. He told us to cut the a/c off and he didn't know when he would get somebody out here very rudely and we told him we can't just cut it off there is an infant in the home and he said "well it ain't working so what's the difference" he has given us heck and we just trying to get air during a very hot time. read more

Owner not friendly, acts bothered to help. Furnace wasn't working - says he cleaned condensate line. Next day, pan was FULL of water since he failed to properly seal PVC. Sent another tech out to fix his error. Furnace still failing - owner withdrew from work order. read more

Called at 3:12 am and he was here, fixed the unit for a reasonable price and done by 4:30 am. Checked the other part that could also have been bad and said all I needed was fan motor. Did not try to sell me more than I needed and very polite. Happy to be cooling off now!!!!!!! read more

I have had many issues with my unit this summer, Anthony has always come out and been able to fix the problem right away. He even puts up with my dumb questions, and tells me tips for how to prevent things happening in the future. Truly a top notch company, and employee. read more

24 Hour was great. Our AC stopped blowing cold air so we turned to our home insurance on who to get. We were given a different company before 24 Hour through our home insurance but they were not able to make it for almost a week. We called back to reschedule and 24 Hour picked it up and was out to my house the same day. The guy was friendly and in and out within 30 minutes. Great experience. read more

Our unit stopped working on a Sunday and 24 hour air called us back immediately and was there within two hours which was great. We were told they were three problems that needed to be fixed which would cost us $600. We decided to fix two of the three problems replace a part on the unit and clean the units we did not need to fix our vents upstairs. We have lived here for 13 years and our events have always been fine.After the technician charged us and fixed the unit. He came in and said "oh by the way you're low on a 1/2 lb of Freon " AFTER he already charged us and fixed the two problems that he found. The ironic part is that today our air conditioner froze up which it has never done in 13 years. COMPLETELY FROZE. Needless to say the unit is not working and we are now missing WAY more than a half a pound of Freon. At the beginning of the service call my husband said are we low on Freon the technician said no. Quite ironic that it froze AFTER being worked on and never has and 13 years. By the way the technician also said after we paid him $400 that he couldn't warrantee the work because we wouldn't fix the vents. We called back tonight and the man said it would cost us $300 to add that little bit of Freon. read more

24 Hour Air - Heating & Air Conditioning/HVAC Near Me - Charlotte, North Carolina

Several HVAC companies told me they couldn't repair my 34 year old heat pump and that I was crazy for trying. They said it needed to be replaced. 24 Hour Air was able to repair it and it cost me ALOT less than replacing it! read more

I returned from vacation on a Saturday afternoon only to find the upstairs temperature registering at 98 degrees and warm air blowing from the vents. I called my regular AC Service company and was told the Compressor had died. They went from one extreme to the next offering various repair options even suggesting that I replace both units because the other one might stop working soon. Seriously?? Well, I was recommended to 24 Hour Air and let's just say that the Owner restored my faith in this business. He was very prompt, professional, courteous and most of all honest!!! I had the compressor replaced on the one unit and it was up and running within 24-hours! He did not recommend all of the other unnecessary repair options and his price was much more affordable. Needless to say I will be switching my service from my old company to 24 Hour Air. Thank you for providing excellent, quality, affordable, honest and prompt service! read more

Called 24 heating and air charlotte, nc their technician came out very professional and respectful to home remove shoes and entered. Advised tech of problem and he serviced hvac system, no heat. After diagnosing problem after about twenty minutes told me it needed a limit switch that attaches to unit that involves unplugging two wires and removing two screw; It took him all of one minute to remove advised me that it will cost 69.99 plus additional 199.99 for part and installation. I advised are u serious I was thinking maybe 100.00 dollars tops including everything. Told him never mind he said we are the cheapest. Anyway I ordered switch for 4.79 cents from repairclinic.com free shipping and installed myself. My one star rating comes from exorbitant pricing and their tech stating he has to get paid to I told him you need to talk to your people about pricing I will never refer them to anyone I know period.... read more