I called JF Air on a Saturday because my a/c unit was blowing air that was not cold. I recognized…read morethat the outside unit was the problem - the fan was not turning. So I called and left a message. Jason called me right back but informed me that he does not service Rock Hill. Even though he could not come, he walked me through possible problems and solutions. I identified the faulty part, and then I was able to find the correct capacitor and replace it. So, while he did not come and service my unit, he was very kind and helpful to me and helped me solve my problem and turn the a/c back on! While I can't use his services, I recommend him as a good and helpful person.

Our heater stopped working and we were able to get a next day appointment. Service was prompt and…read moreoverall price was very reasonable. Our heat was back on that same day. Would definitely work with these folks again.

I chose Air Care Heating and Cooling because I grew up in the family owned HVAC business with my…read morefamily in the Midwest. I wanted to work exclusively with a local, family owned company who takes the time to get to know their customers and cares about a long-term business relationship. When I called their office Michelle was absolutely amazing! She even let me get my dad on the phone (yes, I'm grown - lol) since he's been in the HVAC business for many years and doesn't live in this area so he can't take care of it for me. Michelle allowed me to ask every single question I had and she answered it with patience and sincerity. I felt 100% comfortable knowing this was the right company for us to deal with and handle the HVAC needs for our home. I highly recommend this company for all of your HVAC needs. We've signed up for the maintenance program which is fair and shows how they value their customers. If you're looking for n amazing HVAC company you've found them here! Matthew Ross did our maintenance today and I couldn't be happier!

I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

Prime Comfort came to our rescue as we were trying to close the deal on selling our house. We were…read moreunaware that our AC had gradually lost efficiency due to a pipe leak. A routine service call was immediately turned into a repair call to meet our deadline. Thank you Mike for working for us! It was an unfortunate expense, but allowed the whole transaction to go off without a hitch!

We have been with Prime Comfort since 2017, when they installed our Trane HVAC system. We have had…read moreno problems with our heating or air conditioning systems. Our yearly heat and air maintenance has been performed by great technicians. This morning, our yearly AC system check was performed by technician Nick. He called ahead, arrived on time, was very professional and knowledgeable, and explained the results. He even showed pics of the leaves removed from the bottom of the outside unit and of the cleaned coils. Highly recommend Nick and Prime Comfort. ,

Requested a quote and service through Yelp to many, and they were SO fast, responsive and…read morerespectful. Price was very reasonable and they were able to fit us in for the next day. Kayvan came out, called me to explain everything multiple times (as the jargon can get confusing). He was respectful, patient, and super knowledgable. I requested he let me know what he was doing every step, as I was not home, and he was very responsive. Will definitely be using Exact Temp Heating & Cooling again. Thank you!

Overpriced and Poor Quality Work…read more Exact Temp Heating & Cooling repaired my HVAC on June 10th and overcharged me for the job. Less than two months later, the system failed again. Instead of standing by their work, they tried to charge me for another repair on the same unresolved problem. Very disappointed -- poor value and no accountability.

Excellent experience from start to finish. Josh was professional, courteous, and reasonably priced…read more He responded quickly and was able to come out the very next day to install our new outlet. The work was done efficiently and everything looks great. It's hard to find someone this reliable. We will definitely use his services again and highly recommend him to anyone needing electrical work.

My family lost use of our garage outlets this past weekend and placed our problem out on Yelp…read moreSunday 3/23. Josh at Blue Collar Trades, LLC contacted me in less than 1hr of my posting. Many others did as well but Josh was the only one who offered to come out that day and address (Sunday). Josh arrived on time, quickly diagnosed the problem and resolved it. He even had me simulate what caused the issue and looked over the other breakers. Ultimately, he determined we had a failing breaker and got us up and running Sunday until he could replace the problem breaker with a new one on Monday. Josh was prompt, polite, knowledgeable and reasonably priced. I would recommend anyone needing an electrician, reach out to Josh at Blue Collar Trade. Outstanding job Josh! Thank you!!

They did a great job of figuring out what the problem was. Apparently the person that put in our…read moreheater used the wrong wire.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

If you want an HVAC company who will call you back, know you by name, and never sell you on some…read morepackage you don't really need, look one further than Landmark Services Group. My husband and I have had off and on HVAC issues with our home, and we've always felt ripped off every time we called one of the "big guys" to come help us out. Then a friend tipped us off about Landmark and we've never turned back. Catherine at the office is extremely friendly and responsive to emails and phone calls. And Chris, the primary technician, is a stand up guy who will give you the honest truth about what your home needs or doesn't need and what it will cost you. We're never going back to the big guy with the creepy commercials again.

I had reached out to Landmark Services Group on Sunday, October 2, 2022, via their web form to…read morediscuss painting two sets of shutters at my home. I followed up via phone on October 3, 2022. I was told by one of the women in the office (her name started with a J) that I would be contacted the next day. I did not hear from anyone. On Friday, October 7, 2022, I followed up via phone and spoke to Catherine Sostre. She saw that I had called in regarding my shutters but my job had not been assigned. Catherine apologized for the lack of contact. They had been busy. She sked if I had photos of the shutters. I told her I could email photographs. I did email the photographs the same day. I followed up via email to Catherine on October 11, 2022, to see when someone would be coming out to my home to paint the shutters. A technician was sent to be sent to my home the next day. I did not think the technician had come to my home on the 12th so I sent an email to Catherine advising I would reach out to another handyman service. Catherine contacted me via email on the 12th and confirmed a technician had been to my home and took photos of the shutters. She attached the photographs the technician had taken of my shutters. I received an estimate from Landmark via email on the 12th with a fob where I could select "approve estimate". I confirmed to Catherine via email on the 13th I received the estimate. I also selected "approve estimate" so that they could begin the work. An appointment was scheduled for Tuesday, October 18th. I advised Catherine I would not be at home but my mother would be there. I asked that the technician call my landline the morning of the 18th so that my mother would know when the technician was on their way. The technician, Matt, arrived at my home around 8:30 a.m. EST. Around 8:44 a.m. my mother, Edith, called and left a message for me stating she needed me to call about the shutters. I was in Nashville, TN so the time was 7:44 a.m. CST. I returned the call not too long after and spoke to my mother and the technician. I told Matt that I thought the technician that came out on the 12th would be the same one to paint the shutters. He apologized but said he could do the lower level shutters but not the top (upper) shutters. He did not have the proper equipment to do the upper shutters. He said he could come back on another day to do the upper shutters. He painted the lower shutters. We agreed I would reach out to Catherine as well to discuss. Due to the fact I was traveling I sent an email to Catherine before I got on the road. I told her in the mail I was traveling and may not check email for quite some time on the 18th. I also asked if I needed to hire someone else to do the top shutters. Catherine responded and said I should hire someone else for the top shutters because it was too dangerous for their technician. I already knew from the technician, Matt, that he said he could do it. He never mentioned it was too dangerous to me or my mother. It was rather enlightening to see Catherine really did not want their company to paint my top shutters. When I returned to the Charlotte area that evening I did respond to Catherine via email and relayed the conversation that my mother and I had with Matt, the Landmark technician. I went on to explain I reached out to another service given her email and they would do the top shutters. I also explained that I felt like I should only pay an hour if anything due to what had transpired. Catherine did not respond to the email the following day on Wednesday, October 19th. She also did not respond on Thursday, October 20th. On Thursday, October 20th, in the evening, I sent Catherine an email with the pictures from Mr. Handyman showing the completed painting job to my top shutters along with the invoice from Mr. Handyman that was approximately $301.00. I told her in the email I felt their charges should be waived for the lower shutters since there was no indication that the job could not be completed by Landmark. On Friday, October 21st, Landmark sent me an invoice via email for one hour of service which was over $146.00. I then received an email later in the morning directly from Catherine noting again that it was too dangerous so I had only been charged for one hour of paint time for the lower shutters. I responded to her email on the 21st and told her that a job that should have been around $331.00 was now costing me almost $450.00. I also noted that nowhere did she ever say that the job was too dangerous. They had seen my home in advance. The technician, Matt, that did come out also did not say it was too dangerous. Matt said he could do the job. I told Catherine this again as well. I also let her know that I would pursue Landmark for the money they were now asking me to pay as well as the money I paid to Mr. Handyman. I gave her a deadline date and time to respond to me. Catherine did respond via phone and left

Titan Heating and Cooling provided us with great customer service and quality work! Ken and Chuck…read moreexplained everything thoroughly and answered all our questions. They were not pushy with trying to make a sale and we appreciated that as it gave us time to really weigh our options. We ultimately decided to go with them and very happy we did. They did an amazing job and cleaned up everything right after. We highly recommend them!

We needed help with a gas leak. They came quickly and were very professional. Fixed the problem…read morethat afternoon and we are confident in the solution. Would highly recommend.

We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Bohdan replied quickly to our request for service on my mother in laws washing machine and was able…read morewith pictures that we sent to give us a quote over the phone. He scheduled the visit on a weekend afternoon for the next week and was accommodating to our schedule. He was good and proficient. He noticed a secondary problem with the machine and update his quote and ordered an additional part and came back as soon as he received it. The price was affordable and we really appreciated his almost instant response to our texts.

First, I never post negative reviews; however, this is a warning not to trust this company…read more Comfort First Heating and Cooling are contracted with American Home Shield. In 2022, our upstairs unit was 100% replaced by AHS with same superior product. Our home is 25 years old. I had two reputable companies come out after Comfort First, to give an honest assessment, review their four proposals, and interpret what each option was and why the first two would not have fixed anything, making them a 100% waste of money. A fraudulent scam. They were dishonest, committed fraud, and attempted to get me to sign proposals before submitting them to AHS. Landon, the Manager, told so many lies he couldn't keep them straight. All he talked about was financing, and for only a little more a month, I could get a "High Performance" package with him. You will see his 4 "Proposals" and "FINANCE" options attached. Request with AHS-July 22, 2025. Tech says the unit terminal will have the office call to schedule the Manager to come out to go over options. Landon comes to my home, sits at my kitchen table with 4 Proposals all ready to go, side by side on his computer, all ready to sign. I question AHS process, submission, products, everything. He doesn't need to submit because he does it 6-8 times a day. Your plan sucks, here are your options. He proceeded to bash AHS, conducting a product search across the country to find the cheapest and it will take 10-12 weeks to be replaced in July. That afternoon, he closed the ticket with AHS, saying the unit was working fine. I guess he thought I was going to sign up. That's when the nightmare started with Comfort First and AHS. AHS has class action lawsuits for denying & cheap offers of cash out etc *This has nothing to do with AHS. I can't imagine how many families this company has ripped off with lies, fraudulent diagnoses, and 180 Months financing at 9.99% We finally replaced with Air One Cooling and Heating. Working with the owner, Billy Massey, was a 5-star experience. He and his crew earned all of his 5-star reviews. My background is in sales, marketing, business development, and finance. I picture my parents at their kitchen table being lied to, pushed to sign with an install tomorrow. That is why I am writing this review. i will also file with the BBB and the state attorney.

Five years later to update and maintain that five star rating. I remain very pleased with Comfort…read morePlus. I have a maintenance contract which means they come out at least twice a year to check on the air conditioner and the furnace to make sure it's all operating at peak efficiency. Speaking of efficiency, I've noticed a big difference in our electric and gas bills. I would expect this since we replaced equipment that was 20+ years old, but this was pretty dramatic. Not enough to pay for the new equipment quickly, but a definite improvement. Today's update is because the technician for today's "pre-summer" check of the air conditioning unit was wonderful. Bianca arrived on time, was tidy and professional, did a full and complete check and handed over a detailed checklist of what was validated and how well our system is operating. I'm impressed! [Review 16901 overall - 887 in South Carolina - 417 of 2022.]