Jason is super friendly- after I called him he came out the next day. Turns out my units were just…read moresuper dirty, but working well, so I was just charged for the visit and for the cleaning.

Visiting my parents in Charlotte when we discovered a developing water stain on the ceiling of…read moretheir house. I checked reviews for local companies and liked what I read about JF & Air, so that's who I called. Jason replied to my message quickly, gave helpful advice over the phone, then came and fixed the problem (leaking drain pipe from the AC unit) the next day. Very reasonable rates and quality work. My parents are keeping his card handy so they can call him the next time they have a problem. Recommended. Will hire again.

I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

This is a response to the owners comments…read more Thank you for your reply but it seems you might have misunderstood what my review said. I did not say that the installation was unprofessional or that the HVAC system did not work well. I also did not say that certificates, etc. did not match the equipment that was installed. Our family was told there would be a specific type of system installed. However, a different type was installed and we were not informed in advance. After several inquiries, our family representative received a phone call but no one would respond to the multitude of questions submitted in a follow-up email from our family rep. To reiterate, the property has already been sold. No additional follow-up is needed from Prime Comfort as I'm sure the new owners will choose their own HVAC company.

Prime Comfort came to our rescue as we were trying to close the deal on selling our house. We were…read moreunaware that our AC had gradually lost efficiency due to a pipe leak. A routine service call was immediately turned into a repair call to meet our deadline. Thank you Mike for working for us! It was an unfortunate expense, but allowed the whole transaction to go off without a hitch!

Great customer service and the tech that came out was great the staff was excellent and the whole…read moreprocess was a great experience

They showed up quickly and as scheduled. Knowledgeable, friendly and didn't try to upsell. Was a…read morewelcome change. The price was fair as well. Highly recommend.

Excellent experience from start to finish. Josh was professional, courteous, and reasonably priced…read more He responded quickly and was able to come out the very next day to install our new outlet. The work was done efficiently and everything looks great. It's hard to find someone this reliable. We will definitely use his services again and highly recommend him to anyone needing electrical work.

My family lost use of our garage outlets this past weekend and placed our problem out on Yelp…read moreSunday 3/23. Josh at Blue Collar Trades, LLC contacted me in less than 1hr of my posting. Many others did as well but Josh was the only one who offered to come out that day and address (Sunday). Josh arrived on time, quickly diagnosed the problem and resolved it. He even had me simulate what caused the issue and looked over the other breakers. Ultimately, he determined we had a failing breaker and got us up and running Sunday until he could replace the problem breaker with a new one on Monday. Josh was prompt, polite, knowledgeable and reasonably priced. I would recommend anyone needing an electrician, reach out to Josh at Blue Collar Trade. Outstanding job Josh! Thank you!!

I received an entirely new system from Arce(RC). Here's my objective analysis as best I can make…read moreit. Salesman: Good guy, answered all my questions, worked hard for my business, continued to answer my questions, post install. Installation team: Very kind, respectable, friendly, efficient, and everything went smoothly. Financing: This is where I'm frustrated. Was we were finalizing details of the new system we got to payment and financing. I intended to pay half cash and finance the rest. I searched and learned that Trane (the brand I chose) had a promotion for 60 months 0% interest. This is a great deal. I asked about that deal and the Salesman, Shayne, talked to his boss. He came back and said they weren't partnered with Trane in that certain way so they couldn't offer that deal. Understandable. I accepted that. I was offered and accepted 15yrs @ 9.99%. I intend to pay this off much quicker. Almost 2 weeks later, I get a flyer in the mail from Arce(RC) offering those same exact terms, but through a different bank/partner. I felt cheated. I estimate I could've saved between $800 - $2500 on the life of this loan. That's REAL money. Shane went to his boss and his boss knew full well this promotion was going to drop soon, but couldn't offer me these same terms. I have OUTSTANDING credit. Do promos come and go? Yeah. But I don't buy that I couldn't have been offered this deal because of a date technicality. Again, objectively everything else in this process was great. But this made me feel more like a number and less like a valued customer. I would still recommend them for their workmanship, but be very cautious. Push for the strongest deal possible. Don't let them convince you they can't make a deal. They're lying.

I made an appointment for yesterday with concerns of my A/C…read more- my appointment time was 4-6pm which at 6:15pm turned into 4-8pm time window. At 8:45pm I rescheduled for today- my appointment today was 10am-2pm. Again no repair tech at my home- at 2pm they tell me atleast another hour until someone MAY BE HERE. So I've wasted almost 9 hrs in 2 days for a repair man I still have not seen. Definitely DO NOT RECOMMEND ARCE HEATING & AIR !! Only gave them one star because I had no choice when leaving a review. Save yourself the trouble & find a dependable company for Heating & A/C !!

I recently had to replace my AC unit and had an excellent experience with Ken and Chuck. 10/10…read morewould recommend and will continue working with them in the future

Great experience working with Titan. They are so easy to work with. Our AC went out Sunday and…read morethey were able to come by the next day and fix the problem easily. Would definitely recommend.

We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Every aspect of this inspection/maintenance service was perfect. Every step of the process was fast…read moreand friendly. Their initial response was almost too good to believe. But, they showed up precisely when they said they would, even in a sudden downpour! Brian checked all our HVAC units and provided photos explaining what he found in detail. I highly recommend Fuse for your HVAC and other home electronics repair.

First, I never post negative reviews; however, this is a warning not to trust this company…read more Comfort First Heating and Cooling are contracted with American Home Shield. In 2022, our upstairs unit was 100% replaced by AHS with same superior product. Our home is 25 years old. I had two reputable companies come out after Comfort First, to give an honest assessment, review their four proposals, and interpret what each option was and why the first two would not have fixed anything, making them a 100% waste of money. A fraudulent scam. They were dishonest, committed fraud, and attempted to get me to sign proposals before submitting them to AHS. Landon, the Manager, told so many lies he couldn't keep them straight. All he talked about was financing, and for only a little more a month, I could get a "High Performance" package with him. You will see his 4 "Proposals" and "FINANCE" options attached. Request with AHS-July 22, 2025. Tech says the unit terminal will have the office call to schedule the Manager to come out to go over options. Landon comes to my home, sits at my kitchen table with 4 Proposals all ready to go, side by side on his computer, all ready to sign. I question AHS process, submission, products, everything. He doesn't need to submit because he does it 6-8 times a day. Your plan sucks, here are your options. He proceeded to bash AHS, conducting a product search across the country to find the cheapest and it will take 10-12 weeks to be replaced in July. That afternoon, he closed the ticket with AHS, saying the unit was working fine. I guess he thought I was going to sign up. That's when the nightmare started with Comfort First and AHS. AHS has class action lawsuits for denying & cheap offers of cash out etc *This has nothing to do with AHS. I can't imagine how many families this company has ripped off with lies, fraudulent diagnoses, and 180 Months financing at 9.99% We finally replaced with Air One Cooling and Heating. Working with the owner, Billy Massey, was a 5-star experience. He and his crew earned all of his 5-star reviews. My background is in sales, marketing, business development, and finance. I picture my parents at their kitchen table being lied to, pushed to sign with an install tomorrow. That is why I am writing this review. i will also file with the BBB and the state attorney.

Five years later to update and maintain that five star rating. I remain very pleased with Comfort…read morePlus. I have a maintenance contract which means they come out at least twice a year to check on the air conditioner and the furnace to make sure it's all operating at peak efficiency. Speaking of efficiency, I've noticed a big difference in our electric and gas bills. I would expect this since we replaced equipment that was 20+ years old, but this was pretty dramatic. Not enough to pay for the new equipment quickly, but a definite improvement. Today's update is because the technician for today's "pre-summer" check of the air conditioning unit was wonderful. Bianca arrived on time, was tidy and professional, did a full and complete check and handed over a detailed checklist of what was validated and how well our system is operating. I'm impressed! [Review 16901 overall - 887 in South Carolina - 417 of 2022.]