DO NOT USE THEM!!!!!!!!! I had a key pad door lock that needed to be fixed. First he re-positioned it too close to the edge of the door. I saw what he did, saw a small crack and I told him that he cracked my door...he said "It's fine, its a solid wood door"...IT IS NOT FINE! Now it is full on broken. Of course now says he does not remember me, has no idea who I am or the job. Shame on me, I should have taken pictures and made him sign a document saying he knew he cracked the door. Anyway, in addition, the key pad lock was not "functioning" properly, he had no idea how to fix it or how to read the instructions. He told me the lock was broken and I should call the manufacturer and have them replace it via the warranty. I knew it wasn't broken for various reasons that I won't go into. So I wound up calling the 1-800 number myself, I started the call while he was here but he had no patience and just left. I fixed it myself with the customer service people. The result of the experience was that I paid this guy $85 to break my door and for me to fix the lock myself. DO NOT USE THEM!!!!!!!!!!! DO NOT USE THEM!!!!!!!!!!!!!!!!!
I wish I could post a picture of the crack in my door...believe me its BIG. Now I get to pay to have it fixed...how entirely fabulous. Do not use them....you have been warned. read more