Today Wednesday 17 2026 I was visiting lab corp here at Brockton Ave its aways a positive…read more experience . They are caring a provide an efficient assistance with your ppl needs and concern. Frienly professional staff here . Today i was asisted by Maira H S which is a greate flebotomist in she provide me a greate assistance in efficient quickly manner. Thank you Maira and everyone!!!

Came in for some blood work and had a great experience. Had an appointment scheduled and I was in…read moreand out within 15-20 mins. Raylene (phlebotomist) was very good, barely felt the needle. Made sure I was comfortable throughout my blood draw.

very impressed with this place. i had gone to other quest locations and they are always full and…read moredirty or their staff is unwelcoming. since walking in i was taken aback by the cleanliness and sleek design or everything. they have easy check in they have two check in tablets with big letters and easy instructions (plus multiple languages). my grandma is elderly and has a hard time getting drawn but MARINA was very awesome with her and helped her feel at ease the whole time despite the language barrier. THANK YOU!

Edith is AMAZING!! I…read morehad to come twice unfortunately because during my first visit the tech said she couldn't get any more blood, so I had to reschedule for the next day and try again. I felt so sick after just half of a tube. The next day I came back and was nervous about getting sick again but this time I got Edith. Not only did she get me in early but she was so gentle and filled 5 tubes in under a minute and I didn't feel a thing. I was so shocked. I was in and out before my actual appointment time and didn't get weak or nauseous at all, I was so happy I could cry! She was so fast and so gentle and I hope if I ever have to do this again I get her. Thank you Edith!

Roxie, Ashley, Mera exceptional customer service.... My son had to do a test for employment and we…read moredid a walk in. They went over and beyond to get him in early. They were friendly and helpful. Facilities were clean and everything went smooth and fast...I also love that you self check in.

Lab Corp on Day street, really needs to hire more employees. The way the young women in the front…read moretreat patients is utterly rude, and disrespectful. Chrystal being worse. Every person who asked her a question was met with some rude remark. Her tone is very condescending. People are sick, elderly, and have sick babies. They don't deserve her bad attitude. I am going say she is like this, due to being overworked, and under paid. She is doing front work and being a phlebotomist. She is just nasty. The customer service is completely gone from her care. Even know she may be stressed it still does not give her the right to be mean to patients. I grabbed my mom and got out of there. Went to another Lab Corp and was greeted with compassion, and care. Day street need to go customer service classes asap.

Vivian and Jennie displayed compassion and service going far beyond the call of normal customer…read moreservice. Earlier that day, my wallet fell out of my pocket in the transition from wheelchair to car. Without ID & insurance card, Vivian found my file in her software. Since lab orders were in the wallet she offered the option to ask the MD's office fax orders and insurance information. Jennie's touch was excellent despite my relative state of dehydration since there was a battery of tests requiring fasting prior to draw. Really appreciated both of their willingness to work with me and my MD to the order done. I'd go back anytime I have lab draws. Really hopes management sees this and recognizes both for their exemplary conduct in displaying the very best of healthCARE. My wife mentioned their level of kindness which just is not seen anymore. Thank you, Jennie and Vivian

The lab tech Named Arena , was very kind and friendly and took care of business with ease , best…read morelab corp experience I have had . Top notch Thank you Arena 5stars for you .

I am very difficult to draw! I cannot remember the last time someone got me on the first try…read more Beatrice was wonderful! This is now the only place I will go for my blood work. Marie M.

The service was quick and on time for my appointment; however, the person drawing my blood didn't…read moreseem to do a good job. It was painful and she jabbed the needle deep into my arm instead of the vein. First time in my life to ever have a bruise from getting blood work. I also completed a urinalysis and they gave me zero wipes even though the instructions on the wall say you need sterile wipes

Angie was GREAT so is the other girl but Angie found my vein instantly…read more I'm terrified of blood work and she made this entire process so easy AND PAINLESS I'm definitely coming back for future bloodwork to her. Thank you so much ANGIE !!!!! I'd rate this place 100 stars if possible

It seems like there's new people who work here and they are much more friendly and professional!…read moreLove the vibe of the 2 girls that work here! Very sweet! Today's date is July 10/2025

This is about the labwork done to my daughter and Easy Pay Statement…read more Ok, I get that some insurances that are out there has a co-pay. Some patients don't have a good insurance coverage that's why going to the lab costs an arm and a leg. Easy Pay is just money they hold until our insurance pays them and whatever is our portion that's the one they charge/deduct. But customer service representative explained to me that the money they hold on to on Easy Pay are not actually taken from your account when the insurance pays for the labwork in full. Wow. That made sense now. Thank you for doing your job well and explaining it clearly to me. You guys rock ! Keep up the good work. I feel secured now that I can trust you guys. The wait time is still long but worth it.

I am writing to formally report an upsetting experience I had at this specific Quest Diagnostics…read morelocation on Thursday, April 23 at approximately 4:00 PM. I was sent to Quest Diagnostics from LabCorp due to insurance coverage issues, with a time-sensitive lab order from my gynecologist that needed to be completed on the third day of my menstrual cycle. Because my cycle is extremely irregular, this was a critical and urgent appointment. Upon arrival, I was assisted by an employee named Susie. From the beginning of our interaction, her demeanor was unwelcoming and dismissive. When reviewing my lab order (which had originally been written for LabCorp), she repeatedly expressed frustration and emphasized multiple times that transcribing the order into Quest's system would "take a very long time." As a first time patient unfamiliar with this process, I felt uncomfortable and anxious, and I even apologized for the inconvenience despite doing my best to follow instructions given to me. In an effort to assist, I offered to contact my gynecologist's office to obtain any necessary information. While on the phone with my doctor's office, I was placed on a brief hold (approximately three minutes) to retrieve a required code. During this time, Susie became visibly impatient and informed me that she could no longer wait and would cancel the entire order, specifically stating there is a "two minute company policy" for waiting on calls. She then instructed me to step outside into the waiting room while I completed the call, stating the appointment would continue once I had the information. However, when I returned with the requested details and attempted to have my provider speak directly with her, she refused to assist me further, told me to wait for someone else, and dismissed me entirely. At that point, I requested my paperwork back, which she returned. When I asked for her supervisor or contact information to escalate the issue, she stated there was no one available. This experience was extremely distressing, especially given the medical urgency and my already heightened anxiety. I felt dismissed, disrespected, and unsupported during a time-sensitive and important healthcare process. My partner, who was present, also witnessed this interaction and found the behavior to be inappropriate and unprofessional. I am requesting that this matter be reviewed and addressed appropriately. No patient should feel uncomfortable or unwelcome when seeking necessary medical care especially when they are actively trying to cooperate and resolve issues.

Try and I mean just try to get someone on the phone. This place is much more conveinent to me but I…read moream going back to LabCorp

Attempted to drop off sample. Was given a number that was ignored and then was asked to wait hours…read moreas standby simply to hand over a sample. Processes need to be examined.

I have had multiple medical traumas so getting a simple blood test is very challenging for me. The…read moreteam at ULS has been so understanding of my situation and supportive. Their techs are young but have been very professional and helped me get through it with minimal pain. I'm very grateful for their service.

The nurse was prompt and very professional. Accessed my vein for an IV almost completely painless…read more Explained every step of the process, and set my mind at ease. Amazing bedside manner, do not skip for your hydration needs!

Made an appointment for lab work I needed done the same day and had a great experience! The service…read morewas quick, and Lisa the phlebotomist was incredibly kind and professional. The blood draw was completely painless, and I was in and out in under 15 minutes. Excellent service from Labcorp! :)

I was a walk in. I knew I was going to wait a bit because there was only 1 person working. The lady…read moreworking mentioned that help would arrive at 11am. Every time I checked the screen my name was pushed down. I sat there patiently with out complaining for 2 hours. After that I told the lady that I was a walk in and I was there for about 2 hours. She said she was doing appointments in that moment because she was alone. I understood. She's alone and all appointments were booked and there were walk ins. I stood by the door waiting. I could hear laughter after every patient. Some took 5min some 10min. Frustrating. I kept getting skipped. There were 2 walk ins ahead of me on the screen however they weren't there. So I was next for a long time. The other girl finally arrives. She calls someone after about 10min of arriving. By the way the other one wasn't calling anyone anymore. It's been over 3 hours so when she comes out to call on appointments (by the way the people in waiting area haven't been there long) I told her that I'm a walk in and I've been waiting over 3 hours. She replies with yeah we're backed up I just got here but you can go online and schedule an appointment for tomorrow. With a smirk on her face. I said wow! And left. I can't believe she said that after I told her I've been there over 3hours. Unbelievable, I've never experienced this type of bad customer service at labcorp. She should have asked me for my name and said let me get these x amount of patients and you're next. But nope, her solution was to go back the following day. By the way I've never seen these 2. The others were always kind and tried to give the best customer service. You guys need to replace these 2. They have no business working there.