I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Granted, I am in the middle of my rental period but I did not want to forget to review at least the…read morepick up part. I had a great pick up experience. A shout out to Christian who was a pleasure to work with. At this point, I would definitely rent from the location again.

The worst quality car rental experience. Was in a bind and had to choose this because its location…read moreand pick up. The location doesn't answer the phones and get rerouted to the national call center instead. The car smelled and looked like a trash can! Interior was beat up and worn. Brake felt like they wore out and going fail upon applying them, car began to shake violently. Called location multiple times to address this problem and nothing was done. Upon returning vehicle to location to reports the issues with rental experience they just blew it off and disregarded them. Felt like a very unsafe situation like driving a rolling trash on wheels. Take your time as customers and don't stuck in a bind last second to find rental like I did, as you see car are not maintained or keep clean!

I'm back: Geo + Kiya are everything. They make it effortless. I've already given this joint a…read more5-Start review in 2018 and the reason I keep coming back? They rule. Thank you all for bringing so much strength to my life when I'm vulnerable (without wheels). I'm truly happy to see you and grateful I can always count on Enterprise on Victory Blvd.

Only person with a brain at this store is the male manager…read more No one at this store listens to the customers. They either A. ignore what you say and proceed to try to sell you on a more expensive car anyway. Or B. Regurgitate information speaking a million miles an hour in an attempt to sound smart. Incredibly disorganized and chaotic, employees have no idea which cars are available or which ones have been cleaned. Be prepared to spend 30+ minutes waiting around without any updates.

Great staff, youthful, energetic and professional. The transaction was smooth, and quick. I booked…read moreonline, got there and the vehicle was not on the lot. No problem. The manager made one phone call, and their driver dropped me off to nearest location 5 minutes away. Since the paperwork was already done, they just put me in the car and I was in my way out within minutes. Thank you so much!

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

Dino is Awesome! He is so nice, friendly and personable! We…read moreneeded to rent a car while visiting our daughters for Thanksgiving. Since they live in Glendale, my husband decided to rent from Avis conveniently located in the Hilton hotel . Dino is very quick and efficient. He did all the rental paperwork so fast that we were out of there in minutes! Such a pleasant experience that I told my husband we should do this every time we visit!

VIP service. They went out of their way when they ran out of cars, and were able to get me one from…read moreBurbank. Very helpful to me. I've rented with them for almost over three months now and I'm very happy with the service. Thank you so much for being so professional and taking care of my needs Joseph

This has been my main place to rent a car and I've always had a good experience. I'm usually in and…read moreout in a timely manner. The staff is friendly and has always been good to me. The cars are great and good for the value.

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

Customer service is 10/10!!! Highly recommend Tesla Rented. They are there to help you with…read morewhatever you need when it comes to the best Tesla Rentals in LA. The cars are clean and in incredible condition.

Do not do business with this company. From the moment I picked up the rental, I had issues…read more I didn't get pickup instructions after booking, so that was a hassle and wasted quite a bit of time from the beginning. I had to call them to ask for instructions, which they then sent AFTER having to call. Once I got in the car, it drove really rough -- the vehicle was not maintained well. Both front seats were damaged, the chargers did not work, a side mirror was damaged. At this point, not only did I no longer need the rental, but I wanted a more enjoyable experience. I headed back to Glendale to return the car. Edwin offered a charger to use but again, this was after having to drive all the way back to Glendale. Edwin asked if I used my charger or the ones that came with the car and instantly said "oh those don't work".... if you know this then why not fix the problem before renting the car back out? Or at least, why not supply a working charger beforehand instead of offering one AFTER a paying customer drives all the way back to the business? When I reached out to my agent, he told me the charging ports were a courtesy and my request for a different car was not suitable. When I requested to return the rental in early, he said "the $99/day tesla I originally booked was not available so they gave me the $130 car for $99. Therefore I can't turn the rental in early because I was already given a discount"... This was done without my knowledge so how is this being used against me? At no other car rental business would returning a car early be an issue OR requesting a car with working amenities be outlandish. I had the rental for 8.5 hours and my card was charged for 3 DAYS. Poor quality cars. Poor customer service. Poor experience overall. Save the headache and use lyft if you can or rent through more reputable agencies like Hertz or Enterprise. I left a review before and the operations manager tried to make it sound as if I did not understand how to operate the car and that was the root of my frustrations. I think you all can read through the lines.

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Quantell was the worst! F- AVOID AT ALL COSTS!!…read more Absolutely awful experience at this Hertz location. I waited about 30 minutes just to even be acknowledged, while a full office of customers stood around getting more and more frustrated. At one point there were around 8 people waiting, and instead of managing the counter or helping clear the line, the manager, Quantrell, was outside lazily and slowly washing cars while the office backed up. It was unbelievable to watch. When I finally got helped, I was told there were no rentals available unless I wanted to pay a lot extra for an slightly upgraded vehicle. My other option was to be put on a waiting list as "number 4" and wait by the phone. Seriously. So instead of honoring reservations or offering real solutions, this place seemed more focused on pushing customers into paying more even after we all had to wait long. The customer service only got worse from there. One employee the older lady with the dyed red hair was rude, combative, and completely unpleasant to deal with. Quaytrell was no better. He was misleading, unhelpful, and clearly not capable of managing the location. He even told me other rental companies would probably be out of cars too, which turned out to be a complete LIE!!! I walked over to Enterprise and was in a car within 10 minutes, with multiple vehicles sitting right there on the lot. The Hertz glendale location had no idea what they were doing, did not care, or both, probably both. Unqualified people are working here, Quartell is a complete joke. He got vengenance and charged me a $28 no show fee after telling me he cancelled the order, Quantell never cancelled and I knew he was bad news from the start. This was easily the worst rental car experience I have ever had. Disorganized, badly managed, misleading, and completely unprofessional. Save yourself the headache and go somewhere else, this place is not worth the discount, I think it's going to close soon, the employees are so bad here and read the reviews they are ALL BAD! The number you call to get ahold of these thieves is 818-265-3805, the shortcut is press 4, then 3, that will get ahold of them faster. you will need to call, this place is If "Quantrell" is the one running this place, it is no surprise the location is such a mess. Stay away, at all costs!

10000000000000% use this rental!!!…read more My brother in law rented the continental for our wedding and holy smokes it was a gorgeous addition!! The car was seriously stunning, it was so sweet riding in style as newlyweds. Al was so kind driving us around and then ultimately to our reception with Frank Sinatra playing in the background. Thank you, thank you, thank you so much for a wonderful rental experience!!

Called for a quote, and although it was out of our budget, Al was so sweet and professional and the…read morelove for his beautiful car is apparent!!!

They were honest & transparent and saved my AirPods, 5 stars!…read more---------------------------------------- So I have sold three of our family cars at Carmax. I really appreciate their smooth, no haggle sales process. You get a quote online, you bring the car in (title in hand), and in a few hours, you walk out with your check and they even take care of notifying the DMV for you. Michael was a champ for the most recent transaction. But what really matters is what they do even when it's not transaction related. Turns out, I left my AirPods at the store from a few days ago. But sure enough, they saved it in their lost and found (i mean, TBH, how often does that happen?) Jay even helped write my name on the envelope so I could seamlessly retrieve it when I returned to the store. Thank you, Carmax!

Safety Concerns, Dishonesty & Total Lack of Communication…read more Stars: (1/5) I am beyond disappointed with my experience at CarMax Burbank. I paid extra to have a Porsche 718 shipped from Colorado, expecting a "premium" vehicle that had passed their 125+ point inspection. Instead, I was sold a car with cheap after market brakes, bad rotors, and bad bearings. When I brought the car back because of a loud noise every time I braked, the service department made me feel like I was crazy. They confirmed they heard the noise, but because the brakes "hadn't failed yet," they refused to fix them. The Red Flags & Dishonesty: Hidden Repairs: Their official inspection report only listed an oil change. However, a representative eventually admitted to me that the brakes had been changed with cheap, non-Porsche certified aftermarket parts. * Mechanical Damage: My personal mechanic inspected the car and confirmed these low-quality parts were likely the reason the rotors and bearings were now making noise and failing to function properly. Using "budget" parts on a Porsche not only compromises safety but immediately devalues the vehicle. Safety Risk: My mechanic told me the car needed immediate repairs to be safe. CarMax's standard for "passing inspection" clearly does not meet the manufacturer's safety standards for a high-performance vehicle. The Total Lack of Organization: Lost Car: I dropped the car off on Thursday. By Saturday, no one knew where it was, even though it had been in their possession for two days. Incompetent Communication: After spending 1.5 hours waiting to sign the return paperwork, someone called me on Monday asking me to "pick up the car." No one talks to each other; I had to repeat the same frustrating story to five different people. Rude Service: Aside from Sophia, who was the only pleasant person we dealt with, the staff was dismissive and rude when we raised legitimate safety concerns. I wasted money on shipping and hours of my time. If you are looking for a high-end vehicle, do not trust their "inspections." They are willing to use cheap parts and hide it from the buyer. This was a complete waste of time and money.