Fairly poor customer service, one word answers. No information given or linked to invoice re shipping. They shipped freight despite invoice noting FedEx and had my number wrong so the freight company could not contact me. Total mess, and no response to my email about it. Not a complete scam, but they don't give much of a darn. Avoid. read more

Since March 24, 2026, I have been receiving unsolicited Mon-Fri text messages from "Bryce" at 830-222-8129 alleging it is from 1000Bulbs. Out of concern, I checked my Account and verified I never signed up for any Notifications and in fact there is not a provision to even sign up for text messages. This behavior is in direction violation of their Privacy Policy. I have emailed 1000Bulbs but so far received a very unsatisfactory response that stated: "reply STOP to messages and text will discontinue." Please note that EVERY SECURITY EXPERT advices: NEVER RESPOND. Mark as Spam and Block. I will update if the company replies with a more appropriate resolution to this dangerous and irresponsible marketing practice. read more

1000Bulbs - Screenshot of text from "Bryce" at 1000Bulbs - Lighting Fixtures & Equipment Near Me - Mesquite, Texas

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products are fine. shipping is excessively expensive. probably should avoid 1000bulbs.

Their return policy is unacceptable. They do not provide return labels, and when I attempted to return the product, the shipping cost exceeded the original price of the bulbs. Based on this experience, I will not purchase from them again. The customer support and return policies are extremely disappointing. Use Amazon to purchase your products. read more

I ordered one time from this company and they have started harassing me through text messages for promotions! I'm talking sending text messages every single day for the last week! I've already reported them to the Better Business Bureau and to the FTC because messaging people without their consent IS ILLEGAL!!!!! I called to get my name off of the text/ call list and the customer service representative literally argued with me!!! WHAT A JOKE ! read more

A total nightmare. From unreadable shipping labels by FedEx to incorrect corrections to address I haven't received my purchase a week after the first delivery attempt. You've been warned read more

I ordered an LED driver from them, and it arrived in a flimsy plastic bag, which I've since discarded. When I tried to install it, it didn't work. Even though it's still within the one-month return window, the customer service representative stated that the return needs to be in its 'original packaging and in "as new" condition.' This is completely absurd. They are clearly not a responsible or reputable seller. I would not recommend buying from them read more

Bought a bulk order of PLT high bay fixtures for a 70,000 sq ft commercial facility. The failure rate was systemic - not a few duds, a problem across the batch. What followed was a months-long exercise in vendor evasion that ended with a refund on roughly 65% of the order. The remaining third we absorbed as a loss. Rather than refunding the order and pursuing reimbursement from the manufacturer on their own - which is how a vendor should handle a defective product claim - they insisted on running the warranty process with the manufacturer themselves while we waited, with no refund in the interim. They also required us to pay licensed electricians to uninstall the failed fixtures before any return would be processed - real labor costs to undo their defective product. When we raised reimbursement for that labor, the conversation simply went silent and was never addressed again. They refused to refund any fixture that couldn't be returned in original, unaltered packaging - a standard that's effectively impossible to meet after fixtures have been installed, wired in, and pulled back down from a 25-foot ceiling. The end result: we ate the cost on every fixture we couldn't physically produce in original condition, even though those fixtures failed for the same reason as the ones we could. And on the return paperwork itself, the official return reason was categorized as "Commercial Customer Error - no restock." A documented vendor classification placing the blame for a batch-wide defective product failure on the customer. That single line tells you everything about how this company approaches accountability. The return process closed out with a same-day noon deadline to retrieve two boxes deemed "non-restockable" - boxes of defective fixtures we had already returned because they were defective. Roughly a third of a defective bulk order absorbed as a loss. Uncompensated labor. A return officially blamed on the customer. Every step of the post-sale process designed to push cost, labor, and risk back onto the customer. If you're sourcing at volume for a commercial or institutional facility, strongly recommend looking elsewhere. read more

I bought their recommended 8' LED florescent replacement lamps for a commercial coffee roaster customer. These are for the ceiling fixtures in their warehouse. Using the lamp manufacturer's life rating, in this application (on 10 hours a day) they should have lasted 20 years. The first one failed after 3 months, now 2 more... so one by one they are failing and rather then sending out a better quality replacement at their cost, they are issuing pro-rated credits (sigh). To me this means they do not test the lamps or source high quality products, so beware that failure might be a common experience. Also, prorating the credits is sleezy and means they do not stand behind the items they recommend. Will I buy from them again? Nope! read more

1000Bulbs - Only 1/2 of one lamp is lit. This is how they are all failing. - Lighting Fixtures & Equipment Near Me - Mesquite, Texas

placed a small order with them. Package was destroyed in transit according to FedEx, so they refused to deliver and returned it to the shipper. I emailed 1000bulbs. they said they would get a replacement order shipped out soon. a week goes by and I hear nothing. I email again. Someone who works there calls me and says they can't replace my order and that I should be refunded soon. another week passes. No refund. I email again. No response. Email again, and again. No Response. So they kept my money and didn't ship me anything. company is a scam. and their commercials on YouTube are horrendous stock footage trash. read more

Unfortunately, I have had a terrible experience with them. I ordered $500 of batteries for my fire suppression system. First, they did not tell me they were all not in stock. Second, they did not offer a partial ship option. When I called and asked where they are, then all this comes out. They did offer a partial ship. But after 10 days and no product, I called again and got "we are changing systems and it did not get done". Lame. Finally, I get about 20% of my order. Called back twice and they have no clue when they are going to ship - it has been a month! They have lost future business. read more

Second order placed with this company. Fragile 3 inch clear glass vanity globe lights. Well packaged no damage or breakage. Easy ordering. Fast processing and shipping. Best prices found for products and shipping .Highly recommend read more

These guys look good all over the internet and they spend a ton in marketing. I tried returning something during my allowed time period but they said shipping would cost more than the actual products i ordered. Don't order from them because you won't be able to return it if its damaged or wrong. Save yourself the time and hassle and find someone else. read more

They are a deceitful company. After receiving "plug and play" LED bulbs, I replaced my old T8's with their light. Within 4 hours, their lights burned out my lighting ballasts. Initially, they discussed replacing the light bulbs or offering a replacement. Instead, they changed the wording on their product page to now place the onus on the customer to check compatibility of ballasts prior to ordering. Knowing they were in error and simply changing their product language is deceitful. This company now has cost me an additional $500 to replace old ballasts with new. I would have kept the old lighting. Shame on them for not having a good customer service plan. I would NOT purchase from them. read more

Have used them before. No problems. 30 bulbs were sent to me with the incorrect voltage. I am a lighting designer for 20 years. Because they didn't help me place the order they refuse to exchange for the proper voltage and they will not refund the shipping that I paid or the shipping for me to send them back. And I've had to talk to two douche bags over a week. To get any information at all. One of them wouldn't even call me or email me back. This is just poor Customer Service. I will not use them again. I've spent a week trying to exchange/return a $30 order and I'm stuck with $14 of shipping fees with nothing to show for it. read more

I am an electrician with license in the state of Massachusetts. 1000 bulbs send the wrong parts. Even do I sent pictures of the items that I need. I was in the job site but I couldn't finish the job. Called and talked the supervisor Hunter he doesn't care about my time wasted trying to figure it out to solve this problem. 1000 bulbs wanted to spend more money so I can get the right parts. I will never buy again parts from this website. Be aware. read more

ordered special expensive led bulbs at almost 30$ each. Out of 6 bulbs 1 was damaged, 1 was a completely different bulb packaged in the box of the expensive bulb. Requested a return and refund. They made me pay for shipping back. Been over a month post approval of money being returned-still didn't get my money back. Multiple phone calls to them. Going to have credit card deal with them. read more

Ordered 15 8ft fluorescent T12 on June 5th, receive on the ninth, they were all broken. Called 1000 bulbs and they put me through the hoops. I will never do business with this company again. read more

Needed some incandescent light bulbs. Most big box and home improvement stores sell primarily LEDs. If they have them prices are exorbitant. Home Depot had 2 pack for $8.98. Ordered 10 from 1000 Bulbs. With shipping they were still 1/3 of Depot. I had good results. read more

Ordered bulbs on November 22, now a month later and still no bulbs. I inquired on Friday, was told they were shipped and delivered. However, tracking shows they were delivered to a "mail room", which I do not have, I live in a house. Picture on the tracking looks like just snow. Representative said they would check on the tracking and notify me by email of the results. Representative asked if I wanted a refund or replacement product shipped if they cannot be located. I asked for a refund as it's been a month and I will just find them locally. After 3 days no response, and I noticed an additional charge on my credit card although I have not placed another order. I again inquired, they stated they had processed a new order since they cannot locate the original shipment, and of course that is the credit card charge. Now I'm out two charges and still no bulbs. Horrible customer service, and no follow-up. read more

Ordered a florescent tube bulb for my under the cabinet light in my kitchen, have replaced it before. Does not say on website that could not be shipped to California. Ordered other bulbs also since I was already on line. They shipped the other bulbs not the florescent tube which was what I was originally shopping for. When I called back after the other bulbs arrived I was then told could not ship florescent tube bulb to California. Was told they had one that was LED but would again charge me another shipping fee. REALLY! I should have been contacted prior to them making any shipment. They claimed they emailed me however no email in my mailbox or junk mail. THIS IS HORRIBLE CUSTOMER SERVICE. BUY YOU BULBS ELSEWHERE. read more

I always do a review prior to doing a purchase on any company I wished I would have with this company they sent me 10. 8 ft bulbs one with broke they want me to buy 10 more bulbs to replace the one I need 10 bulbs try to work with them they don't want to work with you they want to make me buy 20 bulbs I only need 10 This is BS I will never deal with this company again read more

1000Bulbs - No customer service values - Lighting Fixtures & Equipment Near Me - Mesquite, Texas

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I ordered BR30 bulbs that met all the qualifications I was looking for but they did not fit into my cans. Mind you, Phillips, Rab, Sylvania, GE, and EcoSmart all fit. I kindly asked for return shipping since they sold a product that didn't fit cans that fit every other bulb. They said no, nothing was "wrong with it". I asked them to reconsider and they eventually sent the shipping along with a snide, petty, condescending, arrogant and incredibly ignorant email. Then, they removed my 100% honest review about the bulb and my experience from their site. What awful people and what an awful company. read more

Garbage. Stay away from these bulbs. They last 1 month. Sales person said to buy new ones. Stay away from these crooks read more

DO NOT BUY from these people it is a complete scam. They require "special" bulbs for the fixture that you can only buy from them in a case of 25 bulbs when you only need 2!!! How insane and it is not made clear at all. There return policy is trash as well. The fixture showed up dented but we have to pay to ship it back and then they will determine if they will refund the money. Which we all know how that will end. COMPLETE GARBAGE COMPANY! read more

Do not ever buy anything from 1000Bulbs. We spent over $200 for a kitchen ceiling light that was so poorly designed it could not be installed. The surface mount felt like tin foil and the brackets designed to hold the light fixture were so flimsy, small and impossible to work with. This company will NOT accept a return unless the item is in NEW and resaleable condition. So if the bolts and screws for the surface mount have been used to try to install you are just out of luck with the refund. Oh, by the way. They never offer complimentary shipping costs either like most other companies do. Their customer service stinks. They are arrogant and unwilling to do anything to help an unsatisfied customer. Shop elsewhere if you want good products and good customer care. read more

Flicker Light Bulbs are junk! I ordered 2 light bulbs. I paid $14.00 with shipping. The first light bulb burned out in 2 weeks, the second light bulb lasted less than 48 hours. They are supposed to last 1,000 hours each. I reached out to customer service and they said so sad but they're out of warranty by 2 weeks. They couldn't care less. Never ever buy anything from them. Cheap junk! read more

I ordered some CFL lamps which were the wrong lamps for my light fixtures, so I find out that their return policy not only won't reimburse me for shipping, but also they won't reimburse me for return shipping. I am an architect and I spec many products in my practice, but I will never spec anything from this company again. Michael B. read more

Before last week I would have given them a 4-star or 5-star review, based on the greater than $5,600 order history of mine. But when it came time to return a product that did not match the product description on the web site, I learned their after-the-sale customer support is terrible. Yes, I did install a security light fixture with motion sensor. There was no other way to find out the product did not match the product description on the web site. What is the point of a light fixture with a motion sensor, if the light fixture remains on regardless of the presence of motion or the lack of motion? The light fixture with a motion sensor remains on, motion or not! If a light fixture with a motion sensor remains on regardless of motion or not, then the entire point of a motion sensor is defeated. So I returned the product, only to be told it was not returnable because insulation was stripped from the ends of the wires. And they kept the fixture to boot! Of course I had to strip insulation off the wires. The scant 1/8" of bare wire is nowhere near enough to make a quality connection with a wire nut. So I stripped insulation to make a proper connection. Little do they know my greater than $5,600 history of purchases is just the beginning of replacing fixtures and bulbs at my home. And I'm just getting started with replacing the fixtures and bulbs at my church. I'm on the maintenance committee and I have taken on the project of modernizing the fixtures on the entire property. I am also going to be spending the next several months replacing fixtures and bulbs at my mother in law's home that needs new lighting inside and out. And thanks to their lousy customer support I will be making all of my future purchases elsewhere. Way to lose a loyal customer and lose easily $20,000 in future purchases, by poking your fingers in my eye and telling me my purchase history and loyalty to you are are meaningless to you, and by telling me your lousy product descriptions on your web site also mean nothing. read more

High quality products shipped promptly with excellent packaging! I will definitely be a return customer!

Darn that Congress, baning mercury-vapor ballasts & bulbs 2005! Why do I have the hassle of replacing a high-up MV fixture when running out of bulbs? Dangerous! Phoning this biz, talking to the specalist, we got an order together that appeared on all counts to successfully work w/o tweaking the fixture ... plugNplay. Arrived well packed pretty fast ... sorry, Charlie - NOT working ..... Began to email my problem Ashley took over 1. we don't have anything that will work anymore - it's been a long time since 2005 2. here's many links to others that have something that works - I know b/c I detailed a match to their bulbs via the specificaitons you gave me (WOW) 3. connecting you to RMA, who is giving you a shipping-FREE label to return in same sleeves, box, packing et al. OLD SCHOOL customer service that INSURES REPEAT, loyal biz read more

I ordered some light bulbs 22inch light bulbs on Amazon. Package came broken and destroyed from UPS. Instantly went online searching for more bulbs and boom I run into "1000Bulbs". Ordered on Monday received them on Thursday. Delivery arrived fast/efficient lights are working perfect and I am very happy we can see in the kitchen without having to open up the blinds. read more

I placed a very large order for LED tape light components with 1000blubs. The account rep advised me that one of the MAJOR components would not be available for a few weeks. Since they were not available I asked if they would overnight them once they received them. It was a Huge NO. OK get it so they tell me that the part will be in 9/13. OK I guess I will need to overnight it myself. NP I then place another large order and then the account rep advises me that now the order for this MAJOR component was pushed back to October. He could careless that I had a deadline!!! HE and 1000 bulbs did not even attempt to get their vendor to expedite!! IF YOU ARE IN A HURRY AND NEED SOMETHING QUICK DO NOT SHOP AT 1000 BULBS!!! THEY COULD CARELESS WHAT YOU HAVE GOING ON!! BEWARE read more

1000bulbs.com definitely had the best pricing. Shipping is not cheap though, but came within 5 days of ordering these. However, excellent packaging per another review. Good communications. Especially given that these halogen light bulbs are quickly vanishing from being manufactured and are harder to get. Thanks to the current policies of the elected US government. LED lighting. Almost everything's from China nowadays anyway. So, after searching Amazon (read ripoff prices), finally ordered the equivalent of a G.E. Advantium Cafe 120 model microwave surface light (WB08X10051). I haven't tried any as of yet though. Assume that they'll be just fine. read more

Be careful ordering with this website,cancellation is not possible if you made a mistake.i placed an order last night around 10:30 pm ! And made a mistake and i didnt be able to cancel since they are closed and no way to cancel , 8:10 am called in to cancel my order they said their warehouse shipped it already! Its not s very convenient way of shopping.i will dispute the charge with my credit card company.Feels like they are very desperate of getting your keeping your money! read more

1000Bulbs definitely definitely does not stand behind their products and the customer service is appalling. I bought lightbulbs from their website, which do NOT dim as described. They are very low-quality imported bulbs that do not indicate any dimmability feature on the bulbs or packaging. I spent almost $20 to have the bulbs shipped to me and they do not work. I contacted the company for a return and refund and they refused to pay return shipping. I would not need to return them if their website did not misrepresent the product! Buyer beware! read more

Ordered 998 bulbs from this company. Received 24 boxes of which 2 of the boxes were empty. Missing 200 of the bulbs we ordered. We called the company to let them know that and they said they would have to do a count. Since we needed the bulbs the next day we ordered 200 additional bulbs for the ones that were never shipped at at cost of $3,775. They charged a hefty overnight charge (which they did end up refunded us) but would not refund us for the 200 bulbs that were missing. They said they did not have an overage of bulbs and that their inventory was spot on (which I've seen another reviewer say). Buyer Beware on this company. Not very reputable! We were charged for 430 bulbs of which we only received 230 bulbs. read more

1000bulbs.com has horrible customer service. i purchased 20 ceiling fan light bulbs, when i received them, I realized the base was the wrong size. I started a "chat" (which is horrible, it was a bot) then a person, which is like a bot, they had an RMA for my return. Never was there any help to see if they had the correct size. I called, I was able to find the correct bulb, i asked the rep. if she could waive the shipping fees, either the ones for return or the fee for new order, she said "no". I was shocked, she didn't even bother to say, let me see what i can do for you. I will never order from this company, I do not recommend this company. I ordered the bulbs from Payless4lighting read more

We ordered 3 bulbs from this company. They were very expensive, 3200 Lumens.....supposed to last 50,000 hours....well one of the bulbs burnt out after only 3 months....The company agreed to replace it, they agreed that it was defective ( after my electrician had to prove it was a compatible with my fixture) But they will not ship it to me unless I pay $12 for shipping. Outrageous! Never use this company! They may say they stand by their products, but they do not! read more

Made 2 orders with 1000bulbs , both did not get mailed until I called days later . ( on the website it guarantees same day shipping) The second order.... because they did not ship in time we had to change /alter order . Then they canceled my order saying it would have a 24 hour hold on my money. ....That was over 4 days ago.... Now I am only hoping to get my money back (1500$) . Don't use 1000bulbs find another company read more