Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

Caveat emptor.... we had the Hearth Guys come out to check our installation…read more The Hearth Guys had to correct several deficiencies which were potential safety risks. They had to extend stove pipe away from the roof, reapply silicon to stove pipe which had not been property cleaned with acetone and then sealed properly, cut additional wood from the roof away from the stove pipe. The Hearth guys will also have to return to install a damper, which was not included. We paid up front; and after that the quality of service took a nose dive.

Had a some bad experiences at other fireplace companies, but At Blazin Hot, nothing but…read moreprofessionalism and hospitality. We drove out to their showroom and we were met at the door by the owner. She was friendly knowledgeable and we bought our gas logs for our fireplace. Her husband the other owner came to install the gas logs. Nothing bad that I can say about this company. A+ all the way....

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

Superior Grill Cleaning is just that, superior. Windal's servicing has kept our hand-me--downLynx,…read more2 burner with rotisserie our for over a decade. I trust him implicitly. I forgot I had prepaid asked him and asked him what I owed, he reminded me I had paid. Windal has morals AND does excellent work. Susan Beck

I highly recommend Superior Grill Cleaning. Windel was professional, provided timely communication…read moreand did a fantastic job replacing parts and deep cleaning my grill. It now performs as good as new!

I love coming to this location to check out the garden center. Their plants are always well cared…read morefor. They have helpful staff who are willing to answer questions when needed. You can always find a good value especially when they combine plants. They give you a good idea of flowers that work well together.

This Home Depot has me smiling!! The returns process was very easy for some extras that I purchased…read morea few weeks ago, and sometimes you got a judge a store by how friendly they are when you're returning something. And this one totally is excellent. I also shop here, and it's clean while organized, and people are willing to help you find what you need. They have lots to choose from, and I feel like Home Depot is one of the best value places to buy things. I want to give a big shout out to Monica, who literally made my day so much brighter. I was talking about how much I really enjoyed the Wicked movie, and all of a sudden the team started singing, "Popular, you're gonna be popular!". I came in for some home supplies, and came out feeling very welcome!!!!! Thanks Home Depot !!

Prices seem to be a high And No veterans discount for…read moreveterans The folks working there are fine

Love talking to Mike. Soon as I walk in always ask what I'm looking for. Even if they are busy…read morestocking, employees will stop what they are doing to help me find and get the right part.

Find a company that's stands behind its product and warranty! They do not. poor communication and…read moreservice for issues. we paid extra to make sure our very expensive pool would be built well and they were fast to make promises! pool has had issues from the beginning and yet to be fixed. they do not communicate unless you consistently email them over and over and over. they do not communicate with buyers and or repair people they send. it's been a nightmare from the start and we paid extra to have things done to protect our pool from the issues we're having. concrete pour around pool was shabby and not done correctly, pool has multiple leaks they haven't fixed yet and are beating around the bush with. Repair people sent out have no idea what needs to be done because they are not properly given the correct information. They will email you after you've constantly complained but will not pick up a phone to plan for repairs to be made they just will send you a date for someone to come who will have no idea what's going on. we've had this happen over and over with no resolve and it's been a year of issues, leaks, lots of cracks and water also leaking to pumps. Do your do dil and find a pool company who will do it right the first time! I do not recommend this one!

They installed a pool for me, put in a drain underground that I didn't know about, Shane Hopkins…read moretold me they would pay the overage for the $900 water bill then went back on their word. Dont use this company they have no integrity.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!